About this provider in Sioux Falls
Fox Pest Control in Sioux Falls, SD offers free inspections and same-day pest control and termite treatment services. Since 2012, we’ve helped over 150,000 families with ant control, rodent removal, spider extermination, and much more. Need a reliable exterminator for general pests? We’ve got you covered. With…
Rating breakdown from customer reviews
4.7
418 reviews
Customer reviews for Fox Pest Control Sioux Falls
Brett Scherschligt
This is the second time i have got Justin as a tech, if someone has or ever does say he has bad customer service they are not truthful. He is a delight.
Provider response
Thank you, Brett ! Your 5-star rating means so much to us. We will work hard to continue giving you great service. <br>Sincerely, <br>Fox Pest Control<br>Customer Relations Team
Ellen
Very professional and experienced
Provider response
Hello Ellen , thanks for taking the time to leave us a review. The quality of our service is important to us, so we love that you had a 5-star experience! <br>Best Wishes, <br>Fox Pest Control Sioux Falls <br>Customer Relations Team
Ellia
Diwan was great! He informed us what he was going to do and updated us when he was done with the service. Highly recommend!
Provider response
Hello Ellia , thanks for giving us a 5-star review! Your feedback on our service is important to us. Simply give us a call if you need anything before your next scheduled service. We're happy to help! <br>Sincerely, <br>Fox Pest Control Sioux Falls <br>Customer Relations Team
Karen Nester
Justin was very informative and professional.
Provider response
Hi Karen , we are so happy to see you had a 5-star experience with us. Thank you for sharing your rating and recommending us to others.<br>Sincerely,<br>Fox Pest Control<br><br>Customer Relations Team
Vicki Weihe
Justin H provided great service!
Provider response
Hi Vicki , thank you for your positive review! We are glad you are pleased with our service. Please reach out if you have any questions.<br>Sincerely,<br>Fox Pest Control<br>Customer Relations Team
charles Banyai
Very cordial, informative and professional.
Provider response
Hi Charles , we are so happy to see you had a 5-star experience with us. Thank you for sharing your rating and recommending us to others.<br>Sincerely,<br>Fox Pest Control<br><br>Customer Relations Team
Troy Hoek
Excellent and professional. Thank you!
Provider response
Hi Troy , thank you for your positive review! We are glad you are pleased with our service. Please reach out if you have any questions.<br>Sincerely,<br>Fox Pest Control<br>Customer Relations Team
Sandie Henery
We’re located in Dakota Dunes, SD. Our tech is very personable and does an incredible job. He ensures all our troubled areas are treated and has doubled back to make sure the ants and spiders have not returned. We’re so glad bought this service.
Provider response
Thank you, Sandie ! Your 5-star rating means so much to us. We will work hard to continue giving you great service. <br>Sincerely, <br>Fox Pest Control<br>Customer Relations Team
Ramona Mitchell
Bradley Came yesterday to my house and I couldn't have asked for a nicer more pleasant person to meet with!! Very professional when I met him, introduced himself and explained exactly what he was going to do ... And Bradley did it very well, even though my dogs were barking great experience with him thank you .. And happy holidays
Provider response
Hello Ramona , thanks for taking the time to leave us a review. The quality of our service is important to us, so we love that you had a 5-star experience! <br>Best Wishes, <br>Fox Pest Control Sioux Falls <br>Customer Relations Team
Wanda MaComb
Very happy with their service and the young man that came to our house. Very through.
Provider response
Hello Wanda , thanks for giving us a 5-star review! Your feedback on our service is important to us. Simply give us a call if you need anything before your next scheduled service. We're happy to help! <br>Sincerely, <br>Fox Pest Control Sioux Falls <br>Customer Relations Team
Jeremy Weiler
Fox is great with communication and do a thural job.
Provider response
Thank you, Jeremy ! Your 5-star rating means so much to us. We will work hard to continue giving you great service. <br>Sincerely, <br>Fox Pest Control<br>Customer Relations Team
Tara Sipma
Justin Hawkins is the best! He’s on time goes over everything with me before and after and makes sure everything is done to my satisfaction. He even provides photos. Would recommend to everyone.
Provider response
Hi Tara , we are so happy to see you had a 5-star experience with us. Thank you for sharing your rating and recommending us to others.<br>Sincerely,<br>Fox Pest Control<br><br>Customer Relations Team
Mathias Steckelberg
Justin was great!
Provider response
Hi Mathias , thank you for your positive review! We are glad you are pleased with our service. Please reach out if you have any questions.<br>Sincerely,<br>Fox Pest Control<br>Customer Relations Team
Amber Novak
We’ve been using this pest control service for almost a year now and have had a great experience. Ryan typically comes to our home to perform our services, and he’s always very considerate. Since I work from home and our dog tends to go crazy when someone knocks or rings the bell, Ryan always texts ahead of time to let me know he’s on the way and avoids knocking or ringing the doorbell. I really appreciate that level of thoughtfulness and communication. The service has been reliable and easy to work with. Highly recommend!
Provider response
Thank you, Amber ! Your 5-star rating means so much to us. We will work hard to continue giving you great service. <br>Sincerely, <br>Fox Pest Control<br>Customer Relations Team
Tina Rosenkranz
Im only giving 3 stars for now because after our first spray the creatures became worse. Im hoping 2nd application is better. The service techs are great tho. We do experience sore throats after application that day.
Gretchen Reibsamen
Ryan C. Visited my house today to spray for ants and check mice bait traps. Very professional friendly and I'm looking forward to less ants all over my house. He made sure to let me know exactly what he was doing and how long to keep my kid and dogs away from the sprays. If i could request him i would!
Provider response
Hello Gretchen , thanks for taking the time to leave us a review. The quality of our service is important to us, so we love that you had a 5-star experience! <br>Best Wishes, <br>Fox Pest Control Sioux Falls <br>Customer Relations Team
Dale Juranek
I do not recommend becoming involved with this company. I made the mistake of hiring them, then I found that I did not have a problem in the first place. About 2 months ago I sent in my payment in to their company by check, indicating that I was canceling my subscription. I put a block on the credit card that they had on file. Then, today I find they are using another card that I have not given them authorization to use. What I have learned is not to order this kind of service from a door to door solicitor, and especially do not get involved with a "subscription". Use a local company that handles themselves like a service company, earning your business.
Provider response
Mr. Juranek. Thank you for your feedback. As the manager of our local office here in Sioux Falls, we are always striving to be the best in the industry so any feedback from our customers is helpful. After looking over your account, I do not see where there were any calls made to have an individual of management reach out to you regarding any concerns or requests to address for you. We would like the opportunity to do so if you would be willing to give us a call. Looks like my service manager has attempted to reach out a few times and has left voicemails but hasn't gotten a call back. We are here to help so would like the opportunity to do so. As far as the credit card situation, unsure how we would've gotten new card information unless it was provided by the customer. And the "subscription" is standard across the industry when hiring a professional licensed and insured pest control company. But again would love the opportunity to make things right if you would give us a call at 605-250-7151. Thank you.
Sheri McGregor
Im horrified! I started service this summer for $200 a time, 4 times a year. Im in SD. Its December. My yard doesnt actually have mosquitos in December. This is a scam!!!! I don't have time to babysit a company and tell them to keep their fingers off my money, every time I turn around.
Provider response
Sheri, glad we spoke yesterday and got this all cleared up for you. If you could please delete review as you said you would that would be great! Thank you!
Sydney Zapf
Lied to us about the contract and the $250 cancelation fee that was never mentioned. Our understanding was we were paying for three visits and nothing more. They only came 2 times. I called and left 5 messages with there answering service. First they said he would be in after two, then he would call me, then sorry he is not avaliable. Then we sent you an email, no email ever came. They would not give me the manager name or email address. Then I drove to the "office" in Sioux Fall. It is not really an office just a parking spot and small warehouse for the supplies. No one there. Then I did some more research and discover there are law suits against the company for unethical business practices! No surprise there. I blocked them! Good Luck if you use them!
Janet Pritchard
I have paid way over 800 dollars saw them spray on the first day they took 200 dollars have been paying 63 a month since June and haven't seen them since. 800 dollars and have more ants of different kinds then ever before. Then say coming every 3 months come on its winter time. Still 6 months only seen them once not to happy. I just want my money back and move on.
Provider response
Janet, I do not have an account here under this name. Could you please provide what property this is for as this is not how our services work and something seems off. Please call us 605-250-7151. Thank you.
Mostafa Farahani
Absolutely terrible company. They lie just to take your money without doing anything. After the first visit, we decided to cancel because we didn’t need their service anymore, but they kept charging us for nothing and repeatedly lied, saying it was cancelled.Specifically Tim the manager
Provider response
Hi Mostafa, appreciate your feedback to better service our customers. I am Tim the Manager and I have never lied to you, it took awhile just to connect with you to try and work something out and then we did mutually agree to cancel out your account. We credited your closing balance for the invoices already charged prior to you next scheduled service and sent you the final invoice for canceling your contract early. Thank you again for your communication.
Mama Bear
They came to my house to solicit services and did not disclose the contract. I canceled the services before they started. ORKIN provides services with no contract i was told this want possible before they hung up on me.
Michelle Johnson
Cade lied to me from the second I opened my door. Four days later, I'm still trying to sort it all out. Very unprofessional, rude, demeaning and more on the phone with me. Absolutely horrible he used names of my neighborhood to get me to 'get services discounted. ' I never did see their trucks on Saturday at the names he used. Small towns protect each other. Especially our elders and disabled, which I happen to fall in that category. I've spoken with CS in Logan, UT, who knows where and an email was being sent to management. These "salesmen", travel and do this. It shows. Watch yourselves people. Please don't get duped like I did. ***********EDIT********** I JUST SPOKE WITH MY LIVING NEIGHBOR CADE USED AGAINST ME, AS THE OTHER NAME IS SADLY MISSED AND DEPARTED. SHE'S BEEN GONE. PART OF CADE'S SALES PITCH WAS 'WELL WE'LL BE IN THE NEIGHBORHOOD, SO I CAN DISCOUNT YOUR PRICE TO THIS....' USING TWO OF MY NEIGHBORHOOD PROMINENT PEOPLE'S NAMES. AS I STATED, WE SADLY LOST ONE OF THOSE, YEAR'S AGO, AND JUST NOW SPEAKING TO THE LIVING NEIGHBOR, CADE USED HER NAME WITH HIM AS WELL AND HE QUICKLY STOPPED CADE TO ASK IF SHE'D COME BACK TO LIFE. I SAID HE LIED TO ME FROM THE SECOND HE KNOCKED AT MY DOOR, AND NOW HAVE THE PROOF. NO WONDER I NEVER SAW YOUR COMPANY HERE SATURDAY, AS HE DIDN'T SIGN A CONTRACT WITH YOU EITHER. AND YOUR REPLY TRIES TO GASLIGHT ME? UNBELIEVABLE!! PERHAPS THE REVIEWS YOU MENTION, ARE BECAUSE THEY ARE ALL ABOUT BEN AND HIS SERVICES. NOT CADE. THE USE OF DECEASED NAMES IN A TOWN OF 900 IS ABSOLUTELY RIDICULOUS! AND HONESTLY QUITE DISGUSTING AND JUST GOES TO SHOW, YOUR DOOR TO DOOR SALESMEN WILL ABSOLUTELY SAY ANYTHING FOR A SALE. THE USE AND NOW CONCRETE VERBAL FROM MY LIVING NEIGHBOR, SPEAKS VOLUMES! NOTE TO CADE & MANAGEMENT: RIDING YOUR SCOOTER INTO A MAN'S GARAGE DIRECTLY AFTER HE PULLS IN, IS NOT ONLY UNSAFE, BUT UNINVITED. INWOOD IS ON TO YOU ALL. KUDOS I SUPPOSE IF YOU ACTUALLY CAUGHT ANY FISH WITH YOUR BAIT. I'M HERE, AND WRITING A TRUTHFUL ( I HAVE BACK UP) REVIEW. SO WHAT'S YOUR RESPONSE TO THIS? RIDICULOUS! I NOW AM REMINDED OF WHY I'VE ALWAYS TO BEEN TOLD TO READ THE FINE PRINT. IVE READ SEVERAL REVIEWS YOU DO NOT MENTION, AS THEY TOO WERE LESS THAN PLEASED. ABSOLUTELY DEPLORABLE! *********EDIT FINISHED*********
Provider response
We are disappointed to hear about your experience with the Door to Door sales rep and on behalf of the company and our branch we apologize for that. I have looked into your account and I do see it is closed and you will not be held to the agreement and no services or charges have or will be made. I will say we pride ourselves in the work we provide to our customers and we don't ever try to dupe anyone who choses to work with as our other reviews show from customers whom took the time to write them. I do apologize for the experience you went through.
Kiley Voss
We have had 3 unsolicited knocks on our door within the last 2 months - all at supper time when we are trying to feed our toddler. They use the same tactic every time and no, I don’t know so-and-so down the street. I would be super annoyed if they were telling people that I am that neighbor down the street with bugs at my house, by the way. Their sales people are pushy and can’t take no for an answer. We are about to get a No Solicitors sign just for this company. We will never use Fox because of this. Do not go door to door - this tactic stopped working decades ago.
Karl Dryfhout
I was misled by the door to door salesman as to what my total cost would be, 1st treatment was done way to quickly and I still have ants which was my major concern. You really don't have time to thoroughly read the contract when presented to you and the contract is extremely one sided in favor of Fox. Customer has virtually no rights or recourse in the contract. Where the customer shows initalling the contract ARE NOT my initials. I canceled my contract once I had time to thoroughly read it it.
Provider response
Karl, we actually spoke on the phone about the misunderstanding and I had offered to make amends. As mentioned in our conversation, every home is different and sometimes requires more than one treatment (at no charge) to get to the root of the problem. Especially with colonized pests such as ants. I Offered to credit your account and lower your monthly rate as well for the confusion on the sales aspect of things and offered to send one of my professionals out to assess the situation with the ants and decide the right course of action, but you refused. Thank you for sharing your feedback as everyone has a right to express their opinions but we did try and fix the issues for you.
Loags Guitar Covers
Absolutely horrible. They went door to door and sold my grandma and locked her into a contract for 3 years and are charging her 185 every quarter to do absolutely nothing. They are here for 3 minutes and do a little spray around the home and doesn’t even kill anything. Absolute ripoff. They also lock you in and you can’t leave unless you pay 300 bucks.
Provider response
We apologize for your negative experience. Please call us at (605) 800-7814 to discuss your grandmother's contract and service concerns. I can assure you this is not the way we conduct business and would love the opportunity to rectify. We definitely do not service homes in 3 minutes as our normal service takes close to 40 minutes on an initial visit. The contract length is agreed upon between customer and salesman however, we do have other alternatives we can offer. We pride ourselves in our professionalism, reasonable pricing and customer experience as many customers previously have shared here.
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