Aptive Pest Control

Provider response

It's wonderful to see that our team earned such a high rating from you, Gretchen Seward! We really appreciate you taking a moment to share this with us. Your satisfaction means the world to our team, and we look forward to handling your pest concerns for years to come. Thanks for being the best part of Aptive!<br><br>-Alexis

Provider response

We appreciate you recognizing the care our local experts put into your service, Shannon O'Donnell. Listening to your requests, keeping you informed, and paying close attention to the areas that need it most are all part of providing a thorough visit. Thank you for trusting Aptive to take care of your home's pest control needs!<br><br>-Alexis, Aptive Care Team

Provider response

Hi Catherine,<br><br>Thank you for sharing your experience with Aptive. We’re thrilled to hear that A’shaun was receptive, respectful, and took the time to address all of your needs and concerns. Providing attentive and professional service is our top priority, and we truly appreciate your trust in Aptive to keep your home protected.<br><br>-Jasmine

Provider response

Hi Amy, <br><br>Thank you for sharing your feedback. We’re sorry the visit felt rushed and that the communication surrounding your service didn’t meet expectations. You should feel confident that your home received the time and attention it needed. Please reach out to socialmedia@goaptive.com directly so we can review the service details and make sure your concerns are properly addressed and handled.<br><br>-Jasmine, Aptive Care Team

Provider response

Hi Mary,<br><br>Thanks so much for the kind words—it truly means a lot to hear that your experiences with us have consistently been great! At Aptive, we work hard to make sure each visit is reliable, professional, and tailored to your needs, and it’s awesome to know that’s shining through. We’re grateful to have you in the Aptive neighborhood and look forward to keeping that positive streak going!<br><br>-Jasmine

Provider response

Hi Christine, <br><br>We understand your concern, especially when this visit didn’t feel as thorough as the service you’ve received from Aptive in the past. Photos should help provide confidence in the work completed, not leave you questioning whether areas were actually treated.<br><br>Please reach out to socialmedia@goaptive.com directly so we can review your recent visit and make sure your concerns are properly handled. We appreciate your feedback and the opportunity to provide the thorough service you’ve come to expect from Aptive.<br><br>-Jasmine, Aptive Care Team

Provider response

We absolutely love hearing this, Evren Atillasoy! Providing the best service possible each time we're at your home is our priority, and it's wonderful to know that our local experts delivered exactly that. Your satisfaction means the world to us, and we look forward to continue handling your pest control needs for years to come. Thanks for being the best part of Aptive!<br><br>-Alexis, Aptive Care Team

Provider response

Thank you for taking the time to share your experience with us, Daena Cunningham! Our local experts take pride in delivering thoughtful, high-quality service, and it's wonderful to know that came through during your visit. We truly appreciate your trust in Aptive and look forward to continue doing everything we can to ensure your home stays protected against unwanted pests!<br><br>-Alexis, Aptive Care Team

Provider response

Hi Nikita, <br><br>Thank you for sharing your experience! We’re thrilled to hear that our team was pleasant, friendly, efficient, and professional while providing your service. We’re also glad you were able to take advantage of the sale pricing. Delivering quality service at a fair value is always our goal at Aptive.<br><br>We truly appreciate you choosing Aptive to care for your home and for taking the time to recognize our team’s efforts. Your feedback means a lot to us!<br><br>-Jasmine

Provider response

We love to hear that you've been so satisfied! It’s great to know that our service met expectations. Our team works really hard to provide consistent, thoughtful care, and we’re grateful for the opportunity to help handle your pest control needs. Thanks for being the best part of Aptive!<br><br>-Alexis, Aptive Care Team

Provider response

Thank you for your kind feedback, Joanne Blizard! We're delighted to hear that our service professional was thorough and provided such a positive experience. A great attitude and attention to detail can make all the difference, and we're glad you've been satisfied. We really appreciate having you as a part of the Aptive neighborhood!<br><br>-Alexis, Aptive Care Team

Provider response

It’s wonderful to hear that your experience with our team was a positive one, Rachelle Coleman! Our service professionals focus on delivering detailed, careful, and dependable service while ensuring that any questions or concerns are addressed along the way. Knowing that our efforts made a difference for your home and gave you peace of mind is very rewarding. We appreciate your trust and are thankful for the opportunity to continue serving you with Aptive!<br><br>-Alexis

Provider response

It's wonderful to hear this treatment left you feeling satisfied, Reese215! Knowing you had a positive experience truly means a lot to us, and we're grateful for the opportunity to help protect your home.<br><br>As a reminder, our Aptive Promise means we're here for you between scheduled treatments if any covered pest concerns come up, so please don't hesitate to reach out if you ever need us. Thank you for trusting Aptive. We appreciate your support!<br><br>-Alexis, Aptive Care Team

Provider response

Thank you for bringing this to our attention, Alex. We're sorry to hear you've continued to receive sales visits after repeatedly declining our services. We understand how frustrating it is to have to say "no" year after year and we'd like to help. Please email socialmedia@goaptive.com with the address where the visits occurred, along with the date and approximate time of the most recent visit, so we can ensure this doesn't happen again. We hope to hear from you soon!<br><br>-Alexis, Aptive Care Team

Provider response

Thank you for sharing your feedback with us, Melvina. It sounds like the service frequency may not align with your expectations, and we'd like to learn more about your experience and better understand your concerns regarding the service schedule. Please email socialmedia@goaptive.com with your service address and any additional details so our team can review your account and take a closer look. We're here to help!<br><br>-Alexis, Aptive Care Team

Provider response

Hi there, <br><br>Thank you so much for sharing your experience! We're thrilled to hear that Steve has consistently done a great job and that the service professional made such a positive impression. At Aptive, we take pride in having service professionals who not only deliver excellent results but also make our customers feel valued and comfortable. Your kind words mean a lot and will be shared with the team, they’ll be happy to know their efforts are appreciated. We’re grateful to have you as part of the Aptive neighborhood and look forward to continuing to provide the best service possible.<br><br>-Jasmine