Pointe Pest Control - Medford
Verified400 Manzanita St, Medford, OR 97501
Open 6 days/week, Early hours
About Pointe Pest Control - Medford
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customers' needs. Pointe Pest Control is proud to give back to the communities it serves through a number of avenues, including an annual Scholarship Program awarded to graduating Seniors in Washington, Idaho,Oregon, and Montana. In addition, Pointe conducts an annual Charitable Bed Bug Treatment program called 'Take a Bite of the Holidays' that includes a complete bed bug treatment for a family in need.
Rating Breakdown
4.9
★★★★★4,212 reviews
Customer Reviews (29)
John is very thorough and knowledgeable!
Response from Pointe Pest Control - Medford
Hello Childress! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Colby did a superb job! And he came early! Thank you
Since I'm not there...I'm sure he did a very good job. They always do.
Response from Pointe Pest Control - Medford
Thank you for your wonderful review of our services! We truly appreciate your business, and it is our pleasure to keep your space pest-free. It means a lot to us that you enjoyed our pest control services! We are always here when you need us, so please don’t hesitate to contact us with any questions or concerns. Have a great day Debbie!
Michael came out for my quarterly service. He also did a spray inside my home at my request due to ants starting to invade. He was very professional and explained everything clearly to me. It is so nice to stay relatively bug free!
Response from Pointe Pest Control - Medford
Thank you for your five-star review, Peggy! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Professional, as always and fantastic conversation!
Response from Pointe Pest Control - Medford
Thank you for your positive review, Bill! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Conner is very professional, personable and efficient. We started the vermin eradication program just over a month ago (after buying the house) and there are no signs of vermin now!!! Point Pest works wonders and worth the investment. Highly recommend their methods and staff!
Response from Pointe Pest Control - Medford
Hello Sandy! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Response from Pointe Pest Control - Medford
Hello Polly! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Robert has been servicing our home for a year now. He is very knowledgeable and professional. Great service.
Response from Pointe Pest Control - Medford
Thank you for your positive review, Jennifer! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Always friendly, quick service, and takes care around our animals.
Response from Pointe Pest Control - Medford
Thank you for your positive review, Tiffany! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Great job, quick and efficient.
Response from Pointe Pest Control - Medford
Thank you for your five-star review, Karin! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Great job Lance!
Response from Pointe Pest Control - Medford
Hello Laura! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Jose was instrumental in getting the job done after it wasn’t completed the week before. Thank you!
Response from Pointe Pest Control - Medford
Hello Heidy! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Service tech was super nice. Make sure he asked if I had any needs or concerns.
Response from Pointe Pest Control - Medford
Brain, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Response from Pointe Pest Control - Medford
Thank you for your five-star review, Jac! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
just had first service and the y were friendly and great. this is the first time i have actually also had help with spider webs
Response from Pointe Pest Control - Medford
Rachel, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Extremely disappointing experience. Terrible!!! I scheduled this service a month in advance and clearly explained that the technician needed to call me before arriving because this is a vacation property and I do not live on-site. Communication was essential. In the weeks leading up to the appointment, and again on the day of the service, I called several times to confirm this request. I was assured that the technician would call one hour before arrival, but that did not happen. This was particularly frustrating because a similar situation occurred in December. While invoices are sent promptly, resolving service concerns does not appear to receive the same level of urgency. I hope management will review this situation and improve communication with customers in the future.
Response from Pointe Pest Control - Medford
Maria, thank you for your review. We sincerely apologize for our lack of communication prior to your property's recent service, and we completely understand your frustrations. Our Office Management team is looking into the situation to ensure it is resolved and does not happen again. If you would like to discuss this situation or schedule a re-service, please feel free to give us a call. Again, we are truly sorry for this frustrating experience, and we hope you have a great day.
Response from Pointe Pest Control - Medford
Zach, thank you for your five-star review! We’re happy to see that our team provided you with excellent pest control services. Please don’t hesitate to contact us with any questions or concerns. Have a great day!
Response from Pointe Pest Control - Medford
Thank you for your positive review, Roy! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Response from Pointe Pest Control - Medford
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day David!
He stepped in dog poop on the lawn, then drug it up all 3 front steps then onto my porch mat. He apologized and shrugged his shoulders. I have a broken right foot! It took me dozens of trips to clean it up. Please equip your crew to clean up after themselves! Your product is great, but this time im rating the care factor. PAY ATTENTION TO WHERE YOU WALK, I DONT HAVE A FENCED YARD.
Response from Pointe Pest Control - Medford
Karie, thank you for your review. We sincerely apologize for this gross situation that you shouldn't have had to face. Your review was forwarded to our Service Management team, and they are handling this issue appropriately. We completely understand your frustrations and invite you to reach out to us if you wish to discuss this further. Thank you again for your feedback, and we hope you have a wonderful day.
These guys never do a thorough job. Have to call and add new notes after almost every visit. It’s insane. Nobody reads the notes so it doesn’t matter how many notes get added.
Response from Pointe Pest Control - Medford
Good morning, and thank you for your feedback. We are concerned to hear that you need to add new notes after nearly every service. Our Office Management team would like the opportunity to learn more in order to rectify the situation and provide you with a better experience in the future. At your convenience, please contact us to discuss your experience. We look forward to hearing from you soon, and we hope you have a great day.
Nightmare, countless corporate billing errors beyond comprehension, unbelievable amount of time to fix their multiple errors.
Response from Pointe Pest Control - Medford
Stan, thank you for your review. We are concerned to hear that you are not satisfied with our pest control services and that there have been multiple errors within our billing. At your earliest convenience, please give us a call to discuss your experience and allow us the opportunity to rectify the situation with you. We look forward to hearing from you soon, and we hope you have a great day.
After 3 visits no good results. We hear the rats in our walls we called point pest control.we had to pay 400.00!!!! For nothing! We still have rats nothing has been done to help . NOTHING. We won’t refer anyone we know to this company. Ever.
Response from Pointe Pest Control - Medford
Teresa, thank you for your review. We apologize for the delayed results, and we are concerned to hear that your rat problem is persisting. We strive to always provide satisfactory results with our targeted treatments. Certain methods, like baits and traps, can take time to be completely effective since they need to reach all of the pests in the home. That being said, our goal is to have you rat-free and completely satisfied. If you would like to schedule a re-service or discuss next steps with our team, please don't hesitate to contact us at any time. Again, we apologize for your unsatisfactory experiences, and we hope you have a great day.
I watched their guy come to my house on my house camera. He parked in my driveway, put his stuff together and walked around my house. He couldn't do a complete lap around my home due to my fence he parked at. He was back in his truck in less than 4 minutes. That's get his stuff, do two laps around my house (to the fence and return to his truck) and leave in less then four minutes. And we still had bugs afterwards. Once I saw this action for myself, there was no way I was calling back. They're fired.
Response from Pointe Pest Control - Medford
Kirk, thank you for your review. We are truly sorry to hear that your recent service was not up to our five-star standard. Your review was forwarded to our Office Management team, who is looking into the situation and will make sure it is handled appropriately. If there is any way we can make this right, please don't hesitate to contact us. We appreciate your feedback as we continue to grow and improve. Again, we apologize for your negative experience, and we hope you have a great day.
Didn’t get back to dispatch Friday to approve a time and spent time finding someone else. The gentleman showed up and did dang near nothing except walk around with a duster and came up with excuse after excuse to not do anything. Apparently there is “a major miscommunication with corporate” about what services they can or cannot do and when I spoke with the manager about what had happened he said it’s a good thing we closed your account and good for the employee if he “wants to quit that’s up to him” and they will take me to collections for showing up unapproved and didn’t even have their payment system working. Crap!!!!!! The other company I used had all my problems solved immediately and didn’t go extremely overboard about what couldn’t be done. I’m sorry, your in pest control, some may in fact have to relocate or pass…..
Response from Pointe Pest Control - Medford
Taylor, thank you for your review. We are sorry to hear about your negative experiences with our services. As our Office Management team has recently spoken to you regarding your situation, we wish you the best with your future pest control endeavors. Thank you again for your review, and we hope you have a great day.
This was the second appointment. After the first, we noticed some new wasp nests (one underneath our picnic table that renders it unusable). The technician came but did knock down any nests and actually didn’t spray in the specific problem areas we explained. I attempted to call the office but have yet to receive a response.
Response from Pointe Pest Control - Medford
Fletcher, thank you for your review. We are concerned to hear that your wasp issue is persisting. As our Office Management team recently explained, stinging pest treatments can take a few days to completely eradicate the colony since the product needs to reach all of the insects. That being said, we are happy to return for a follow-up service if the problem persists, so please don't hesitate to contact us. We are truly sorry for this negative experience, and we hope you have a wonderful day.
Been trying to get an appointment for 5 days. Left multiple messages. Horrible customer service on the order taking. And I am a returning customer. Imagine how they treat new customers.
Response from Pointe Pest Control - Medford
John, thank you for your review. We sincerely apologize for the lack of communication from our team. Your feedback was forwarded to our Office Management team, who will make sure things are handled properly, both for you and here internally. We will be in contact with you soon to schedule that service and rectify the situation with you. We appreciate your feedback as we continue to grow and improve. Again, we are truly sorry for this frustrating experience, and we hope you have a great day.
They used faulty equipment and made a huge mess in my house, then tried to play it off like it was no big deal.
Response from Pointe Pest Control - Medford
Chris, thank you for your review. We apologize for your negative experience with our services. We are concerned to hear that our team was not careful in treating your house. Your review was forwarded on to our Office Management team, who is looking into your situation to ensure it is resolved and doesn't happen again. We would love the opportunity to rectify the situation with you. Please don’t hesitate to contact us if you would like to schedule a re-service or if you just want to discuss your situation with our team. Again, we apologize for your negative experience, and we hope you have a great day.
The person that sets up appointments was super amazing when I first met him. Then we had to cancel out appointment due to low funds. No big deal. He just called after 8pm. He wanted to remind me of our appointment and told him nicely that we needed to wait because we were not ready. He pushed the date on us again saying that we already set it back once. He was being super aggressive about it after I told him more than once that we didn’t know when we would set up an appointment. We we’re going to go with your company. It after this I’m not sure.
Response from Pointe Pest Control - Medford
Hi there! We are so sorry to be hearing about this! We understand with everything going on right now that this is a weird time and things are always changing. Thank you for letting us know about this and would love to discuss further. Please feel free to give us a call to get things taken care of. Thanks again!
Contact Information
Phone
+1541-526-5692Address
400 Manzanita St, Medford, OR 97501
Website
pointepest.comHours
Services
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