Insight Pest Control - Hillsboro
Verified315 E Main St Suite 102, Hillsboro, OR 97123
Open 6 days/week, Early hours
About Insight Pest Control - Hillsboro
Insight Pest Control Hillsboro is known for their premier exterminator services for ants, rodents, wasps, and much more. Serving Hillsboro and surrounding areas, Insight focuses on safe, eco-friendly pest control services that will be sure to exterminate rodents, ants, and all other kinds of pests. Our pest control services are affordable on most budgets, and we have some of the highest satisfaction rates in the industry. Give us a call or fill out a form online for your free pest control estimate.
Rating Breakdown
5
★★★★★1,197 reviews
Customer Reviews (30)
Tyler was such a delight to deal with. He was knowledgeable and told me many tips and tricks to handle ants in between treatments
Response from Insight Pest Control - Hillsboro
Thank you for your wonderful feedback! It's great to hear that Tyler made a positive impact during your experience. We appreciate his dedication to providing helpful tips and guidance. Your satisfaction means a lot to us!<br><br>The Team at Insight<br>(503)-912-5766
Conner was great !
Response from Insight Pest Control - Hillsboro
Thank you for your wonderful feedback! We're glad to hear that Conner provided you with great service. It's always our goal to ensure a positive experience for our customers. Your support means a lot to us!<br><br>The Team at Insight<br>(503)-912-5766
Heck Caden did a stand up job Edited 3/25/26
Response from Insight Pest Control - Hillsboro
Thank you for your feedback, Russell! It's wonderful to hear that Caden provided you with excellent service. We appreciate you taking the time to share your experience!<br><br>The Team at Insight<br>(503)-912-5766
First time using Insight Pest Solutions today, and want to give a shout to Connor and Tyler as they were very knowledgeable and friendly. They made me feel at ease and spent the time to answer all my questions I had. I would highly recommend them! Thanks Conner & Tyler!
Response from Insight Pest Control - Hillsboro
Thank you for your wonderful feedback! We're so glad to hear that Connor and Tyler made your first experience with us so comfortable and informative. It's great to know they took the time to address all your questions. Your recommendation means a lot to us!<br><br>The Team at Insight<br>(503)-912-5766
He is such a nice knowledgeable gentleman.
Response from Insight Pest Control - Hillsboro
Thank you for your kind words! We're glad to hear that you had a positive experience with our team member. Your feedback is appreciated and motivates us to keep providing great service.<br><br>The Team at Insight<br>(503)-912-5766
Aaron has been great at communicating. He always check in before and after his service which means there is always an opportunity for him to treat new nuisances as they emerge.
Response from Insight Pest Control - Hillsboro
Thank you for sharing your experience, Nicholas! We're delighted to hear that Aaron's communication has made such a positive impact during your service. It's great to know that he's proactive in addressing any new issues that arise. Your feedback is truly appreciated!<br><br>The Team at Insight<br>(503)-912-5766
Response from Insight Pest Control - Hillsboro
Thank you for your rating, Petra! We appreciate your feedback and are glad to have earned your support.
Response from Insight Pest Control - Hillsboro
Thank you for your 5-star rating! We appreciate your support and are glad to have met your expectations. Your feedback means a lot to us!
Insight is always efficient and pleasant. Brandion did an excellent job and was very thorough. I recommend both Brandon and Insight for swift, professional and timely service.
Response from Insight Pest Control - Hillsboro
Thank you for your kind words! It’s wonderful to hear that you had such a positive experience with Brandion and found our service efficient and thorough. Your recommendation means a lot to us!<br><br>The Team at Insight<br>(503)-912-5766
Thank you Brandon! Good customer service and thorough job!
Response from Insight Pest Control - Hillsboro
We're so glad to hear you had a positive experience with us, Mike! Brandon appreciates your kind words about his customer service and thorough work. Your feedback means a lot to our team!<br><br>The Team at Insight<br>(503)-912-5766
Having insight pest solutions protecting our home for the last few years has given us peace of mind for all our pest control needs. Riley has been our technician with a solution for all our pest concerns. He has been working with us since we started using insight and every visit has been great. He is always on-time, knowledgeable, friendly, and gets the job done. I truly appreciate all the hard work he has done for us so far!
Response from Insight Pest Control - Hillsboro
Thank you for sharing your experience, Joel! It’s wonderful to hear that Riley has consistently provided you with excellent service and peace of mind. We appreciate your kind words about his professionalism and dedication. Your satisfaction means a lot to us!<br><br>The Team at Insight<br>(503)-912-5766
As always professional , been with insight for about 2yrs really good in there proffesion
Response from Insight Pest Control - Hillsboro
Thank you for your fantastic review, Bobb! It's wonderful to hear that you've had a positive experience with us over the past two years. We appreciate your trust in our team and are glad you’ve found our services to be professional. Your support means a lot!<br><br>The Team at Insight<br>(503)-912-5766
Frankie was super friendly and got extra things taken care of
Response from Insight Pest Control - Hillsboro
Thank you for the fantastic review, Bert! We're delighted to hear that Frankie provided friendly service and went the extra mile for you. Your satisfaction is important to us, and we appreciate you sharing your experience.<br><br>The Team at Insight<br>(503)-912-5766
Chris was awesome, very pleasant and explained everything 😊
Response from Insight Pest Control - Hillsboro
Thank you for your wonderful feedback, Kathleen! It's great to hear that Chris made your experience enjoyable and provided clear explanations. We appreciate your support and are glad you had a positive interaction!<br><br>The Team at Insight<br>(503)-912-5766
Brandon was friendly and thorough. He explained the services and performed them efficiently.
Response from Insight Pest Control - Hillsboro
Thank you for the wonderful feedback, Andrew! It's great to hear that Brandon made a positive impression with his friendly and thorough service. We appreciate you taking the time to share your experience!<br><br>The Team at Insight<br>(503)-912-5766
Everything we asked for was done. Services were explained along with letting us know what results should be.
Response from Insight Pest Control - Hillsboro
Thank you for your wonderful feedback, Jeanine! It’s great to hear that our team met your expectations and provided clear explanations about the services and expected results. Your satisfaction is important to us, and we appreciate your support!<br><br>The Team at Insight<br>(503)-912-5766
Working with Insight and Brandon has been great so far. They were able to come out same day. Brandon explained what he was going to do, where he left the traps and worked around my dogs. He moved efficiently and quickly. I can't wait to stop getting bit by the ants.
Response from Insight Pest Control - Hillsboro
Thank you for your wonderful review, Tricia! It’s fantastic to hear that Brandon provided you with prompt service and took the time to explain everything while accommodating your pets. We're glad to know you're on the path to a more comfortable home!<br><br>The Team at Insight<br>(503)-912-5766
High praise for Justice. Friendly & informative in describing the procedures required to eradicate the pests.
Response from Insight Pest Control - Hillsboro
Thank you for your kind words, Tom! We're delighted to hear that Justice provided friendly and informative service during your pest control experience. Your satisfaction is important to us, and we appreciate your feedback!<br><br>The Team at Insight<br>(503)-912-5766
Brandon did an excellent job taking over for a previous technician. He was very thorough and communicated everything he was doing for this visit. I highly recommend his services!
Response from Insight Pest Control - Hillsboro
Thank you for your wonderful feedback, Nick! We're delighted to hear that Brandon provided such thorough service and kept you informed throughout the visit. Your recommendation means a lot to us!<br><br>The Team at Insight<br>(503)-912-5766
Very personable and thorough
Response from Insight Pest Control - Hillsboro
Thank you for the wonderful feedback, Geoff! We're so glad to hear that you found our team personable and thorough. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.<br><br>The Team at Insight<br>(503)-912-5766
I was very satisfied with this company until my contract ended and they continued to charge me. It took me 2 months to get them to stop charging me. They then refused to reimburse the 2 additional months they charged me for. What a horrible way to treat a disabled veteran. Don't believe what their sales people tell you. There are more honest companies out there
Response from Insight Pest Control - Hillsboro
Hi Jerry, Thank you for your feedback. We're genuinely sorry to hear that your experience with us didn't meet expectations. It sounds like we had some miscommunication regarding our service agreement and how that would be cancelled. After reviewing your account, I see your original contract would have expired in July of this year, but we serviced your home twice under our new service agreement. This is why we were unable to issue a refund. You also mentioned that you had been trying to cancel for two months. I see that we were able to get in contact on September 2nd, and that your account was immediately frozen. We contacted you again on the 16th to let you know we were unable to issue a refund and that your account was closed. You were not charged any additional fees during this time. I'll reach out soon to discuss any other concerns or questions you may have. If we miss each other, please call us at (360) 326-0488 and request our Customer Experience Specialist. Thank you again for your feedback.<br>I look forward to speaking with you.
Called them for what we thought were termites, got told they were carpenter ants over the phone, when they got here we were told they couldn't service either (even though they told us they thought it was carpenter ants and continued to set up the appointment). Effectively we got scammed out of $400. No resolution through support, we're now having to issue a dispute with our bank. I'd give 0 stars it is was an option.
Response from Insight Pest Control - Hillsboro
Thank you for your feedback, Matthew. We’re sorry to hear about your experience and understand your frustration. It's disappointing to learn that there was a miscommunication regarding your pest issue. We value your input and are committed to improving our services. If you’d like to discuss this further, please reach out to us directly.<br><br>The Team at Insight<br>(503)-912-5766
They ignored "No soliciting" signs, did not know the products they used, and their "Introductory" price was more expensive than my current, but phrased deceptively to appear less.
Response from Insight Pest Control - Hillsboro
Thank you for sharing your concerns, Stephen. We appreciate your feedback and are sorry to hear about your experience. It's important to us that our team respects your wishes and is knowledgeable about our products. Your comments will help us improve our services and communication. We value your input.<br><br>The Team at Insight<br>(503)-912-5766
Many promises that never happen. They ALL ask for a good review. High priced cancellation policy that they don’t mention until you sign papers. Tempo works better than them.
Response from Insight Pest Control - Hillsboro
Hi Anna! Thank you very much for sharing your feedback with us. We are genuinely sorry to hear that you are feeling unsatisfied with our services. I would like to clarify that our technicians seek feedback to better understand our customers' experiences, and all feedback—both positive and constructive—is always welcome and appreciated, as it helps us enhance our services. Regarding our cancellation policy, it is detailed in the service agreement you signed when initiating our services. We are committed to transparency with our customers and ensure that all information is readily accessible. Additionally, we send a copy of your signed agreement to the email address you provided, allowing you sufficient time to review it and address any concerns you may have. I would love the opportunity to discuss your experience in more detail and see how we can improve things for you. However, I could not find an account for you under the name you used in your Google review. When you have a moment, could you please call our office at 503-912-5766 and ask for me, the Customer Experience Specialist? I am here to help and want to ensure that you feel supported and satisfied with our service. Thank you for your time, and I hope to talk with you soon!
Blake did great for us and took care of our ants and mice
Response from Insight Pest Control - Hillsboro
Hi Craig, we're happy to hear Blake did a great job taking care of your ants and mice, but we're sad to see he fell short of delivering the 5-star experience you deserve! I've located your account and will be in touch with you shortly to see if I can help resolve any concerns you may be experiencing. Thank you for your time!
Maika and Caleb just left after our initial service. Friendly, polite, informative, very professional presentation.
Response from Insight Pest Control - Hillsboro
Hey Fred, we are glad that Maika and Caleb did a great job, but we'd love to know how we can improve the service to a 5 star rating! Please reach out to our office, so we can resolve any concerns if needed.
Completely unprofessional worker named Carlos claiming to be the “owner” of the company threatened my mother when she called with questions with the guarantee they were offering. Instead of being helpful the “owner” Carlos proceeded to threaten her with “using her signature to do harmful things against her”. I wonder what the actual owners of this company think about their employee threatening their customers…
Response from Insight Pest Control - Hillsboro
Hi Stefany, thank you for reaching out! I have been reviewing all of Carlos' conversations as our calls are recorded, and I'm struggling to find the call where he claimed to be the owner of our company or threatened someone. If you have a moment, can you please give our office a call back at (503) 912-5766 to provide more information? These are allegations we take seriously and we'd like to provide proper coaching if anything of the sort did happen. Thank you again for your time and I look forward to speaking with you to resolve this concern!
My experience with Insight Pest Solutions began when one of their salespeople disregarded the "no soliciting" sign on my front door. This breach of basic courtesy and boundaries made me hesitant to engage with them. We were reluctant to sign up, but they offered a guarantee to completely get rid of our persistent ant problem. Unfortunately, over seven months and three visits from their technicians, we still have ants. The salesperson had promised regular communication and appointments, but they never reached out to schedule service. I had to be the one to call them each time. On top of that, I was repeatedly assured a return call that never came. This lack of follow-up and communication was contrary to what we were told by the salesperson. Frustrated with the lack of results, I decided to call in to discuss canceling our subscription. Once again, I was promised a call back but received none. I gave them another 24 hours and tried again. When I called back I finally spoke to a representative who informed me that canceling would incur an additional $350 fee on top of the $294 we had already paid for the ineffective visits. This seemed unreasonable, especially considering Insight Pest Solutions had failed to deliver on their promises. On top of that, they have now informed us that they will send us to collections for the $350 cancellation fee. I find this unacceptable and unethical. I don't believe I should have to pay to cancel a service that did not work as promised. I've already paid for the visits that did not produce the desired results. My experience with Insight Pest Solutions has left me disheartened. I don't want to pay for a service that not only failed to deliver the expected outcomes but also demonstrated a lack of commitment to their promises and professional ethics. It's clear to me that this company lacks integrity and a sincere dedication to customer satisfaction. I would not recommend their services.
Response from Insight Pest Control - Hillsboro
We sincerely apologize for the frustration and inconvenience you’ve experienced. It’s clear that your experience did not meet the level of service we strive to provide, and we take your concerns seriously.<br><br>We would like the opportunity to review your account and the services provided, and work toward a resolution. Our customer relations specialist will be reaching out,<br><br>Your feedback is important, and we are committed to learning from it to improve our processes and communication with all customers.
Reply to corporate: Call you and tell you my frustrations? I quite literally did that in my review. No I will not call. ***** Salesman came knocking on my door, despite NO SOLICITING sign. Told him no less than THREE times *I am not interested*. Kept talking and giving me a speech about how they are the best, they have unique products, and nobody can compare. I clearly said I have no plans to use your service, but he kept trying to sell me on a subscription. Asked about size of my home, crawl space, bathrooms... AGAIN, I do not plan to use your service, why does this matter? Then he walked onto my lawn several times, inspected the siding, and told me of all the ways ants and bugs can get in. I found it VERY rude he just walked on my lawn without asking. After repeatedly saying I am not interested, he pulled out his tablet and said he can come back later today for an initial consultation and service, am I available? When I say NO I mean that, not keep talking and trying to sell me on a product. I will never do business with this company after this experience. Anybody at the company who reads this, no I am not giving you my name, I am not calling to discuss. If I see one of your sales people on my property again, I tell them to leave once, if they do not, I will call the police and ask for a no trespassing order.
Response from Insight Pest Control - Hillsboro
Thank you for taking the time to leave us a review and for providing us with your feedback as it helps our business grow and improve. We value our customers and want the very best for them. <br><br>We would like to extend our apologies for the negative experience you had with our sales representative. We are sorry that your first impression of Insight Pest Solutions did not meet your expectations.<br><br>First and foremost, we understand the importance of respecting personal boundaries and honoring requests. We are sorry that your experience fell short of this standard that our company strives to implement at all times. We also apologize for the intrusion onto your property without permission. We acknowledge that our representative should have sought your consent before accessing any part of your premises.<br><br>We apologize for any inconvenience and frustration. If you have any further concerns or questions, please feel free to contact our customer service department. We would be more than willing to address any additional issues you may have. <br><br>Thank you for your understanding.
Sales representative (Elijah) solicited even though we had a no soliciting sign. Mentioned they were in the area and pitched me their bug extermination service. After being friendly and discussing the service, I mentioned multiple times that I did not want to be locked into a full year service. They mentioned that it was quarterly and would be able to cancel after a quarter, although they recommend we stay with the service for a full year to make sure all pests are gone. So I said sure, I will try it out for 1 quarter. After calling customer service to make sure the technician was coming out this weekend (05/13/2023), I asked once more about the cancellation policy. They said if I cancelled within one year, that I would be charged $330, as there was a discount on the first service that I would have to pay back. Withholding this information in the sale was very scammy. Learned a lot from this mistake. Please be cautious when working with this company.
Response from Insight Pest Control - Hillsboro
Hello, I am sorry to hear that you had a bad experience with our company. We would be happy to speak with you in order to rectify the situation. Please feel free to reach out to our customer ambassador, Jakobe. His email is jakobe@insightpestnw.com
Contact Information
Phone
+1503-912-5766Address
315 E Main St Suite 102, Hillsboro, OR 97123
Website
insightpestnorthwest.comHours
Services
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