About this provider in Cleveland
Since 1927, Terminix Commercial in Cleveland, Ohio, doesn’t just eliminate pests — we stop them from coming back. Our expert technicians target infestations at the source, using proven pest extermination methods to deliver long-lasting protection. From thorough inspections to customized treatments, we protect your…
Rating breakdown from customer reviews
4.6
242 reviews
Customer reviews for Terminix Commercial
Jon Evans
Another great job completed by my service technician today! Really appreciate the detail that goes into the inspection and treatment!
Provider response
We're thrilled you had a great experience! Thanks for being a customer!
Xeno Waxx
Great work and very professional
Provider response
Thank you for supporting Terminix Commercial. We're thrilled you had a great experience.
Kadence Gill
Great experience
Provider response
Thank you for supporting Terminix Commercial! We're thrilled you had a great experience.
Amanda Hudson
Mitchell Wagner is always amazing
Provider response
Amanda Hudson , we're so grateful for your positive review! It means a lot to our team.
Collin Ashbaugh
Business must be booming for them because their techs will no show and keep pushing out your service appointments without letting you know. I recommend staying away, wish I went with someone else. Trying to get someone out here to look at a wall for termites is like trying to pull teeth
Provider response
We appreciate you bringing this experience to our attention. If you are willing, please contact us at socialmedia@rentokil-terminix.com so we can work towards a resolution. We look forward to hearing from you.
Liza Pogorelov
I had them come out to treat fleas after a tenant moved out of my rental property. I paid a lot of money for 3 treatments after which my new tenant walked in, got attacked by fleas and canceled her lease, costing me multiple months of missed rent. When I reached out they did not know how to fix it. They did not treat it with any kind of urgency or responsibility. When I asked for a refund bc I now had to hire another company (orkin, which did a great job) they told me "we can't because we already provided the service". When I finally got to a manager, he said he approved a refund. That was a month ago. I have not received anything. And now when I call, I can't get through and am on hold for 10+ min. Really, a local exterminator has so many calls you can't get through? Anyway, resorting to posting bad reviews in hopes it helps me get this resolved. Very disappointing.
Ray Provenzale
Great experience, told him we had a bee problem and he got right on it, with 3 solutions. Great Service from Mitchell Wagner as always
Provider response
Ray Provenzale, we're so glad that we were able to go above and beyond your expectations!
Skyler Bates
Mitchell W. Is very very polite everytime he comes into my store to spray! I appreciate the honesty and how quickly he gets the job done! Thank you very much Mitchell Wagner!
Provider response
Hi Skyler Bates, thank you for taking the time to leave a review for us at Terminix Commercial. We're happy we could meet your expectations!
jessica Shaffer
I very much appreciate Mitchell and his dedication to keep the store bug free!
Provider response
Thank you for supporting Terminix Commercial. We're thrilled you had a great experience.
Steve Maglione
Mitchell Wagner w/ Terminix is an amazing technician. He keeps my Office & Warehouse maintained and pest free. It's incredible having the peace of mind that only invited guest walk around in our building. With my Team Members in and out of customers homes every day and delivering and bringing back equipment, we run the risk of transporting their unwanted guest back to our Office. Mitchell helps keep us in check. We appreciate him & Terminix greatly. Thank You.
Provider response
Your satisfaction is our priority! Thanks for the amazing review, Steve Maglione .
dave difranco
Highly Recommend. Mitchell Wagner has been servicing our Warehouse for over a year now, has always brought great service and keeps me informed on findings.
Provider response
Dave Difranco, thank you so much for your high rating!
Tasha T
Russell is kind, personable, and over all professional. We look forward to having him exterminate our property.
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Captain Supercool
We have Terminix come out to our office monthly to keep up with possible pests. Mitchell Wagner is our specialist that makes the regular rounds. He is very helpful and we never have an issue with pests. Well done!
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Sam Shoemaker
Mitch is awesome! Always takes good care of the work center, very good-natured and polite.
Provider response
Your review makes a difference! Thank you for being a valued Terminix Commercial customer!
Mickey Quinn
Russell was excellent. He was knowledgeable about pest control and made several recommendations. He took care of all the areas I identified. I look forward to working with Russell again.
Provider response
Thank you for your review, Mickey Quinn! We're glad you had a positive experience.
Erin Nadolski
Mitchell W. Comes to our job and he does a great job. Haven’t had any issues.
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Charlotte NC
We had a black widow on the side of our home which initiated our process into looking for pest control! Andrey G. came out to our home and after treating both the inside and outside perimeter we noticed a huge difference in the bugs & black widow was dead and gone!! He does such a great job, we decided to get yearly pest control along with termite protection as well through terminix due to the service you guys provide along with Andrey‘s great customer service!! Thanks so much :)
Provider response
Your satisfaction is our priority! Thanks for the amazing review, Alex Siska .
Kyle Younglas
Great work!
Provider response
Thank you for your review, Kyle Younglas! We're glad you had a positive experience.
Steven Coyle
Mitchell Wagner goes above and beyond! He is communicative and ensures that we are doing everything we can to prevent pests from entering our building.
Provider response
Your satisfaction is our priority! Thanks for the amazing review, Steven Coyle .
Aleksandr G.
Knowledgeable and great customer service!
Provider response
Hello Aleksandr G., thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Girard Berry
Excellent Service
Provider response
Thank you for your review, Girard Berry! We're glad you had a positive experience.
RJ Campbell
Always professional and reliable Thanks Andre
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Lucitta Chatmon
The service guy did a quick run through my house which was horrible.. it’s took him 10 minutes to do a 3 split level house.. I watched him he barely sprayed I had to ask him can he do certain things…
Provider response
Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience you may have experienced.
R Long
These folks came to my home after I declined, performed services and sent me a bill. Part of the problem was inside. I could see if it was a follow up, but this was first time visit. Trespass and send a bill, people are slick. Had they simply waited, there would not have been a problem, but I guess you have to get every buck you can by whatever means possible. Good job!
Provider response
Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at social.support@rentokil-terminix.com . Listing your full-service address, copy of review and the phone number associated with the account.
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