Provider profile

Terminix Commercial

4.6 stars from 242 customer reviews · 17520 Engle Lake Dr Suite I, Cleveland, OH 44130

  • 4.6 out of 5 stars
  • 242 customer reviews
  • Cleveland, Ohio
  • Open 7 days, Early hours, Evening hours
4.6
Rating
242
Reviews
Yes
Claimed
Yes
Website

About this provider in Cleveland

Since 1927, Terminix Commercial in Cleveland, Ohio, doesn’t just eliminate pests — we stop them from coming back. Our expert technicians target infestations at the source, using proven pest extermination methods to deliver long-lasting protection. From thorough inspections to customized treatments, we protect your…

Rating breakdown from customer reviews

4.6

242 reviews

5
213
4
2
3
2
2
1
1
22

Customer reviews for Terminix Commercial

JE

Jon Evans

2mo ago

Another great job completed by my service technician today! Really appreciate the detail that goes into the inspection and treatment!

Provider response

We're thrilled you had a great experience! Thanks for being a customer!

XW

Xeno Waxx

2mo ago

Great work and very professional

Provider response

Thank you for supporting Terminix Commercial. We're thrilled you had a great experience.

KG

Kadence Gill

3mo ago

Great experience

Provider response

Thank you for supporting Terminix Commercial! We're thrilled you had a great experience.

AH

Amanda Hudson

7mo ago

Mitchell Wagner is always amazing

Provider response

Amanda Hudson , we're so grateful for your positive review! It means a lot to our team.

CA

Collin Ashbaugh

7mo ago

Business must be booming for them because their techs will no show and keep pushing out your service appointments without letting you know. I recommend staying away, wish I went with someone else. Trying to get someone out here to look at a wall for termites is like trying to pull teeth

Provider response

We appreciate you bringing this experience to our attention. If you are willing, please contact us at socialmedia@rentokil-terminix.com so we can work towards a resolution. We look forward to hearing from you.

LP

Liza Pogorelov

9mo ago

I had them come out to treat fleas after a tenant moved out of my rental property. I paid a lot of money for 3 treatments after which my new tenant walked in, got attacked by fleas and canceled her lease, costing me multiple months of missed rent. When I reached out they did not know how to fix it. They did not treat it with any kind of urgency or responsibility. When I asked for a refund bc I now had to hire another company (orkin, which did a great job) they told me "we can't because we already provided the service". When I finally got to a manager, he said he approved a refund. That was a month ago. I have not received anything. And now when I call, I can't get through and am on hold for 10+ min. Really, a local exterminator has so many calls you can't get through? Anyway, resorting to posting bad reviews in hopes it helps me get this resolved. Very disappointing.

RP

Ray Provenzale

11mo ago

Great experience, told him we had a bee problem and he got right on it, with 3 solutions. Great Service from Mitchell Wagner as always

Provider response

Ray Provenzale, we're so glad that we were able to go above and beyond your expectations!

SB

Skyler Bates

1y ago

Mitchell W. Is very very polite everytime he comes into my store to spray! I appreciate the honesty and how quickly he gets the job done! Thank you very much Mitchell Wagner!

Provider response

Hi Skyler Bates, thank you for taking the time to leave a review for us at Terminix Commercial. We're happy we could meet your expectations!

JS

jessica Shaffer

1y ago

I very much appreciate Mitchell and his dedication to keep the store bug free!

Provider response

Thank you for supporting Terminix Commercial. We're thrilled you had a great experience.

SM

Steve Maglione

1y ago

Mitchell Wagner w/ Terminix is an amazing technician. He keeps my Office & Warehouse maintained and pest free. It's incredible having the peace of mind that only invited guest walk around in our building. With my Team Members in and out of customers homes every day and delivering and bringing back equipment, we run the risk of transporting their unwanted guest back to our Office. Mitchell helps keep us in check. We appreciate him & Terminix greatly. Thank You.

Provider response

Your satisfaction is our priority! Thanks for the amazing review, Steve Maglione .

DD

dave difranco

1y ago

Highly Recommend. Mitchell Wagner has been servicing our Warehouse for over a year now, has always brought great service and keeps me informed on findings.

Provider response

Dave Difranco, thank you so much for your high rating!

TT

Tasha T

1y ago

Russell is kind, personable, and over all professional. We look forward to having him exterminate our property.

Provider response

Your positive review is the best compliment! Thank you for being a customer.

CS

Captain Supercool

1y ago

We have Terminix come out to our office monthly to keep up with possible pests. Mitchell Wagner is our specialist that makes the regular rounds. He is very helpful and we never have an issue with pests. Well done!

Provider response

Your positive review is the best compliment! Thank you for being a customer.

SS

Sam Shoemaker

1y ago

Mitch is awesome! Always takes good care of the work center, very good-natured and polite.

Provider response

Your review makes a difference! Thank you for being a valued Terminix Commercial customer!

MQ

Mickey Quinn

1y ago

Russell was excellent. He was knowledgeable about pest control and made several recommendations. He took care of all the areas I identified. I look forward to working with Russell again.

Provider response

Thank you for your review, Mickey Quinn! We're glad you had a positive experience.

EN

Erin Nadolski

1y ago

Mitchell W. Comes to our job and he does a great job. Haven’t had any issues.

Provider response

We're constantly striving for excellence. Thanks for the positive review!

CN

Charlotte NC

1y ago

We had a black widow on the side of our home which initiated our process into looking for pest control! Andrey G. came out to our home and after treating both the inside and outside perimeter we noticed a huge difference in the bugs & black widow was dead and gone!! He does such a great job, we decided to get yearly pest control along with termite protection as well through terminix due to the service you guys provide along with Andrey‘s great customer service!! Thanks so much :)

Provider response

Your satisfaction is our priority! Thanks for the amazing review, Alex Siska .

KY

Kyle Younglas

1y ago

Great work!

Provider response

Thank you for your review, Kyle Younglas! We're glad you had a positive experience.

SC

Steven Coyle

1y ago

Mitchell Wagner goes above and beyond! He is communicative and ensures that we are doing everything we can to prevent pests from entering our building.

Provider response

Your satisfaction is our priority! Thanks for the amazing review, Steven Coyle .

AG

Aleksandr G.

1y ago

Knowledgeable and great customer service!

Provider response

Hello Aleksandr G., thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

GB

Girard Berry

1y ago

Excellent Service

Provider response

Thank you for your review, Girard Berry! We're glad you had a positive experience.

RC

RJ Campbell

1y ago

Always professional and reliable Thanks Andre

Provider response

Your positive review is the best compliment! Thank you for being a customer.

LC

Lucitta Chatmon

1y ago

The service guy did a quick run through my house which was horrible.. it’s took him 10 minutes to do a 3 split level house.. I watched him he barely sprayed I had to ask him can he do certain things…

Provider response

Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience   you may have experienced.

RL

R Long

1y ago

These folks came to my home after I declined, performed services and sent me a bill. Part of the problem was inside. I could see if it was a follow up, but this was first time visit. Trespass and send a bill, people are slick. Had they simply waited, there would not have been a problem, but I guess you have to get every buck you can by whatever means possible. Good job!

Provider response

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at social.support@rentokil-terminix.com . Listing your full-service address, copy of review and the phone number associated with the account.

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