About this provider in Cincinnati
With over 80 years of trusted service, Black Diamond Pest Control is proud to offer affordable and reliable pest control to Cincinnati, Ohio. We specialize in tailored pest solutions for termites, bed bugs, spiders, ants, mosquitoes, wasps, hornets, rodents, and other pest that comes a-knockin'. Our experienced team…
Rating breakdown from customer reviews
4.6
117 reviews
Customer reviews for Black Diamond Pest Control
Sahra Baker
I work in a mobile home community and rely heavily on black diamond. Chris is amazing first off. Worked with a few pest control providers to not get a quarter or the quality I get from black diamond. Always here when he says, provides amazing service and quality at the best price. I’ll never deal with another company. Customer for life.
Provider response
Thank you so much for the compliments. Its always so nice to hear kind words like these.
Brandon Miller
Ella was awesome and very informative and encouraging when in came to our needs during her visit. Highly Recommend!
Provider response
Thank you, Brandon. We will make sure Ella hears your kind words.
James Tibbs
EDITED : I am not sure what happened to Black Diamond. We had been customers for years, with a service contract to spray the exterior of our home and interior as needed ; and if bugs persisted and came inside they came and sprayed the inside of our house. The last few visits they’ve been pressing a service upgrade, from $600/year - to even more. They just charged us to spray the interior of our house because we’ve been having problems with bugs, which they did not disclose until they had already shown up and started spraying. Edit : After having left this review Chris has reached out, apologized for his employees error and refunded the incorrect billing. I suppose at this junction my only problem is it took leaving a negative review to get a solution.
Provider response
Once again, we apologize for the minor misunderstanding that our technician made in explaining a service. We value our customers and try to always provide a great service for a fair price, which we normally achieve. As soon as your review was posted about this issue it was resolved the very next morning. Management fixed the issue as soon as it was noticed. Since this review was the only time management was made aware of this issue we handled it as fast as we could. Our management team is always available to deal with any issue 24 hours a day. Just reach out and let us know what your concerns are so we can deal with them appropriately. Sorry for your frustration.
Dion English
Tyler Russ is my man 50 grand! Quick, professional, thoughtful and he cared. Can't ask for more than that! Thank you brother!
Provider response
That's what we love to hear! Thank you so much for the 5-star review, Dion!
Corrine
Nasty people with nasty attitudes and no care for others.
Provider response
We are sorry but we can't seem to find you in our system and you live outside our services area. We are not sure how we can help you but feel free to call us at 513.233.7612.
Jasmine Russell
Ella Saved the Day – Ants and Spiders Begone! I can't say enough good things about Ella from Black Diamond Pest Control! We had a sneaky ant invasion in the kitchen and spiders lurking in the corners, and I was at my wit's end. From the moment she arrived, Ella was an absolute pro – super informative, explaining exactly what was going on, why it was happening, and how her plan would fix it without any harsh surprises. She took the time to answer all my questions (and I had a ton!) and made the whole process feel stress-free. The treatment was quick, effective, and pet/kid-safe – no weird smells or mess. A week later, our home is ant-free and spider-sightings are a thing of the past. If you're dealing with pests, call Black Diamond and ask for Ella. She's a game-changer! Highly recommend – we'll definitely be calling her back for any future tune-ups. Thanks, Ella! 🕷️🚫
Provider response
Well thank you for you kind words. We do love our employees. Ella is one of our best. We will make sure she hears about your compliment. We believe strongly in providing great customer service and Ella is so good at that.
Liam Neess
These guys are awesome. If you’re looking for professional, fairly priced, friendly people to take care of your pest control needs then look no further!
Provider response
That's what we love to hear. Thank you so much for the 5-star review, Liam! We appreciate your kinds words. We do enjoy helping everyone stay pest free.
Nathan Finley
Dominic was very knowledgeable and answered all my questions regarding my problem. Highly confident the problems solved.
Provider response
Thank you so much Nathan. We will be sure to let Dominic know you were happy with his work.
Karley Krueger
Michael does an amazing job, very professional and educated!
Provider response
Thank you Karley. We appreciate your business and we will absolutely let Micheal know that you were happy with his work.
Joyce Boyd
Ella was here today and she explained what she was doing, what she was using, and then she proceeded to do it. She was more thorough than anyone I've had here before. THANK YOU, ELLA!!!
Provider response
Well, we will be sure to let Ella know how happy you are with her service. Thank you for your kind words.
Nicole O'Connell
Absolutely horrible customer service and communication. One small job 18 months ago and we’re still dealing with them today because they cannot seem to get organized or communicate internally or externally in any kind of way.
Provider response
We are sorry that you feel this way. We were unable to get a hold of you as soon as we finished the relatively small job to collect payment. We reviewed all our communication channels and found no emails, calls or texts from you once the job was complete. We had no complaints from you and we arrived the same day as your call to quickly take care of issue. During the short time that it took to complete this issue we were able to communicate with you with relative ease. We do thank you for making your payment for the agreed services. If we can help you in any other way please give us a call at 513.233.7612.
David Himes
Great service and effective after many of my own failed attempts. Save yourself the time and headache and call them first thing
Provider response
Well thank you so much for the kind words. We try our best to provide quick and quality service at a fair price.
Seth Castle
Highly Recommend Chris and team at BDPC. Great communication, excellent service and very thorough. As a property manager i have dealt with several organizations between Dayton and Cincy. Chris is top notch and of extremely high integrity. Take Your business to him and his team, you’ll be in great hands. Thank you again for the excellent service!
Provider response
Thank you, Seth. We really appreciate you taking the time to share your feedback and being so open with us! We love hearing about positive experiences with our great employees.
Leslie Daly
Black diamond pest control and specifically technician Jacob doing an awesome job! Jacob takes time to look at your issue and spends time problem-solving. I would recommend wholeheartedly.
Provider response
Well thank you. It's always nice to hear. Jacob is fantastic. We will make sure we share this with him. Thank you taking the time to reach out and compliment one of our fine techs.
Carla Tee
If you are looking for a great business to handle your pest control needs, look no further. I had used another business before hiring black diamond. The service was horrible. After call after call, they took their money and did very little. My daughter found Black Diamond to take over my pest control needs. Chris the owner was very friendly and personal and made me feel like I was their only customer. I was at my wits end. Zack from Black Diamond showed up and I was so impressed with his knowledge and professionalism. He was very thorough and explained everything he was doing and why. Gave us good advice. I urge you to use Black Diamond and save yourself a lot of time and hassle. Thanks to Zack for making my experience so wonderful and stress free.
Provider response
Thank you for those kinds words. I'll be sure to let Zack know. We just love taking care of our customers.
Zach Buster
The owner is very rude and cocky, he thinks that he’s on top and over you and that he’s better than you! Already reported to bbb
Provider response
Hello. We have reviewed our records and we do not have a customer with this name. Also, we have no customer with the same last name. We would love to help you out but we are at a loss at who you are. Please call us at 513.233.7612 so we can figure out who this belongs to.
sherrialicia
They claim to be the most affordable option in the area BUT here's why they aren't. The tech will come in cause a bunch of noise scaring the squirrel out of your attic then they will place traps blocking the squirrels from getting in the same way (they won't get trapped IN the trap though because only an animal leaving the attic would get trapped). Then in a week when they didn't catch anything they remove the trap and close the entry way. MEANWHILE the squirrel has moved on to the other side of the house or in my case another vent on top of the roof and it WILL and did get back in. When you call black diamond thinking you're covered with your warranty they will inform you that since the squirrel found a new way in they will need to charge you again. I REFUSE to give them and their incompetent technicians another dime of my money (btw they informed me my technician was fired for being lazy and incompetent, too bad they refuse to correct his poor work!!!) ETA: I can see why they have so many positive reviews, the owner has threatened me with a lawyer for slander. Everything I've said is true this is a bullying tactic.
Provider response
We are sorry that we were unable to make you a happy customer. Please feel to reach out to us at 513.233.7612 to see if there is anything else that we can do for you. We did review the contract from the original issue back in January. We did go above the normal five days of trapping and gave you Six weeks of trapping at no extra charge. At the end of June we received another call from you letting us know that you had another animal get into your home. Three months after we completed the first issue. And as we have mentioned to you on several occasions that we warranty our work for one year. If our work fails then it is covered at no charge to our customers. And as you have told us, the technicians work has held up perfectly. We would happily set you up for a full home exclusion package. But unfortunately you only wanted the basic service for removing the offending squirrels and closing up the opening caused by the animal as stated on the contract that you signed. The whole home exclusion service would have warrantied your home against the infiltration and ANY animal from entering your home. I see no reason to insult any of our hard working service people as they work in very uncomfortable and dangerous situations to bring peace of mind for our customers. We always warranty the hard work that we do, we just cant remove every squirrel in your area. Again, Sorry that we couldn't make you a happy customer.
randy sears
Taking advantage of an elderly lady next door to me. She had a very reputable local company handling her bat issue. You came in telling her they were doing it all wrong and convinced her to pay you to fix it. Awful way to do business. UPDATE: Yes this is the neighbor. I used the other company who is highly reputable and actually rated higher on Google than this company. This company saw an elderly lady who was easy to take advantage of and did just that. So they coerced her to pay them instead of a company who is a big competitor of theirs in the area. This neighbor came to my house distraught telling me I was being ripped off by the other company because this company told her she was being ripped off. Lots of false info given. RED FLAGS GALORE HERE FOLKS! Stay away.
Provider response
Upon speaking with our actual customer, she says she is very pleased with our work. The company that she was previously with was referred to her by the neighbor who left this review. The company was not meeting her needs and overcharged her. So, she is now happily a Black Diamond customer.
The Powers Family
The company tried to raise the estimate after I paid in full. Traps were set and wrong bait was used. They missed appointments and were no call no show after they took my money. They came unscheduled at off hours and placed ladders without notifying us that they would be in a position to peer into our home without warning us. When confronted they joked about my wife and little girl being visible. They placed traps on the ground to catch non targeted wildlife to generate a larger bill for removal while ignoring more logical locations and bait to trap the animals in the home. They arrived unprepared and ill equipped to do the job. Complaints were never timely responded to and resolution promised never took place. I was told via email that my refund check was placed in the mail over three weeks ago. Still no response from my inquiry as to status of my refund. Curiously, I got the same excuse about miscommunication. In my opinion they do bad business and are dishonest. Do not get ripped off by these people! It’s not worth the headache or the feeling of being taken advantage of.
maj mousa
I had issue with thier service and billing charged me for service I never got when I ask to speak to the supervisor he refused to call me back and the rude lady telling me that supervisor not returning my call
David Knopf
They were quick to respond and show up and they were nice and polite. I have a raccoon problem and they never resolved that issue. I set a have a heart trap and caught it myself. On their first visit they barely investigated a thorough inspection. I called them and complained about that and they did call and came back out and did crawl around my attic and that's when I had caught the raccoon and said that it doesn't appear that I have any other raccoons. I have set up cameras and now have a them traveling from attic to basement The first raccoon I had caught they wanted to charge me $125 to remove it from my property.
Provider response
Sometimes there is a miscommunication between the customer and the technician. The technician looked up into the attic and saw evidence of raccoons. Once the animal was identified we can form a plan of action that will solve the problem. In this situation we decided, with the consent of the home owner, to install a one way door style trap which allows the animals to leave the structure without having to destroy the animal. Which is the law in Ohio. We usually give the home owner several days to have the animal or animals to vacate the property before we return and remove the one way door system and seal up the entry point. All of this was gone over with the customer. Sometimes people like to try to participate in the process without realizing that their actions go against the plan the was put into place. We purposefully didn't put a live trap in the persons attic because we would then need to remove the animal in the cage through the persons home. Raccoons when trapped often soil the cage that they are trapped in. We prefer not to spread raccoon feces throughout the customers home. Also, the one way trap door system would allow any and ALL trapped animals in the attic to leave without the ability to return. All all our prices are well within the industry standard for this region. As a courtesy to the customer we did go out and do further inspection of the attic space to reconfirm what we already knew, at zero additional charge.
Seth Reighard
Bad customer service, never fixed our problem, but kept charging us for repeat treatments. Don't waste your time or money!
Provider response
We warranty all of our work and even though job records do not match the complaint, we would still honor our warranty because that is what good service companies do and we always try to help our customers.
Barbara Lawson
They started out good but as for actually getting the critters out from under your bathtub, they will not do it but still charge you. NEVER AGAIN!
Provider response
We're sorry we could not complete your request due to extenuating circumstances. We did remove one raccoon out from under the house. However, the the remaining were unable to leave and the location made it impossible to reach. To remove the remaining animals we would have to cut a hole into the bathroom under the bathtub. We went to this location a total of 10 times with every attempt to retrieve them. Since the animals wouldn't relocated and we were told to not open up the drywall we were not able to complete this job. The condo association asked us to not worry about it because it has been an ongoing issue with this particular client. We did everything possible to complete this job, but with the customer not allowing us to open the drywall we had no way to move forward.
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