Provider profile

Team Pest USA

4.4 stars from 77 customer reviews · 7424 ACC Blvd Suite 107, Raleigh, NC 27617

  • 4.4 out of 5 stars
  • 77 customer reviews
  • Raleigh, North Carolina
  • Open 6 days/week
4.4
Rating
77
Reviews
Yes
Claimed
Yes
Website

About this provider in Raleigh

Team Pest USA has been providing industry leading treatment methods for termite protection & pest control in Atlanta since 1971. Family owned and locally operated, we treat our customers like our neighbors, because that’s what they are. When you call, you will not be connected to a call center across the country. Your…

Rating breakdown from customer reviews

4.4

77 reviews

5
44
4
0
3
1
2
1
1
10

Customer reviews for Team Pest USA

HT

Hope Tera

16d ago

I signed up for an annual termite contract. I know next to nothing. Nick came out. He couldn't have been nicer. He explained how termites operate, gave me tips on what to look out for, just a great guy. He found no termite activity in the traps that are set around my house. I am a happy customer. My thanks to Nick. Hope to see him again next year.

Provider response

Thank you for taking the time to review us, Hope! We're happy to hear that you had a good experience, and we're looking forward to seeing you again! <br> <br>

IW

Isaiah Weed

22d ago

We’ve used Team Pest USA since 2020 and couldn't be happier. Our current technician, Austin, always goes above and beyond. We initially hired them through Groupon for a termite bond and have renewed ever since because it's so affordable. I used to do my own pest control with store-bought sprays, but it was a hassle and yielded mediocre results. Upgrading to Team Pest USA's full pest control service has made a world of difference. I’m a big DIYer, but this service is worth every penny. Plus, their customer service is excellent, and confirming or changing appointments via text is incredibly convenient.

Provider response

Thank you, Isaiah, for your positive review! We appreciate you taking the time to share your experience. <br> <br>

LT

Lucille Tussey

23d ago

Professional and thorough and addressed, pest concerns.

Provider response

Thank you so much for your 5-star review, Lucille! We are pleased to hear that you had a great experience, and we'll be here for you when you need us again! <br> <br>

RP

Russell Perkins

1mo ago

The team is very professional. They communicate well. Show up on time and do what they say they will do. Very pleased with the service and the team!

Provider response

Russell, thank you for your review! We appreciate the 5-star rating! <br> <br>

LC

Laurie Cos

2mo ago

Our technician Austin Bitleris was incredibly professional. He explained everything very clearly. I highly recommend Team Pest USA!

Provider response

Hi, Laurie. Thank you for your rating! We're happy to hear that your experience with us has been good. <br> <br>

BD

Brad Denmeade

2mo ago

Everyone has been very helpful. Hayley helped get our service set up and explained everything very well. Austin was our technician who completed our first treatment. He called before the appointment to explain everything he needed to do. He called after the service was completed to let us know how everything went and provided a written report as well. We are very happy with Pest USA.

Provider response

Thank you for taking the time to review us, Brad! We're happy to hear that you had a good experience, and we're looking forward to seeing you again! <br> <br>

M

Michael

2mo ago

Austin did a thorough job. He is very detailed oriented and knowledgeable. Great service from Team Pest USA.

Provider response

Thank you, Michael, for your positive review! We appreciate you taking the time to share your experience. <br> <br>

Z

Zel

2mo ago

It’s a terribly shady company. You buy a new house, and then a year later they send you an “invoice” for services you never signed up for, hoping you’ll just pay it.

Provider response

We apologize for any confusion. After the complimentary first-year warranty period provided with your purchase ended, we reached out regarding the option to transfer the home warranty into your name so coverage could continue. The invoice was related to that continuation of coverage and was not intended to be unexpected. Please feel free to contact us directly if you have any questions, and we’d be happy to discuss the details.<br>

ML

Marilyn Lyons

3mo ago

I am very pleased with our service from Team Pest USA. We switched back to their service in February of this year and it was the right decision. Austin, our technician, is a pleasure to work with. He is thorough, very skilled in his work and just the nicest person to have work for us. Thank you Team Pest USA and Austin!

Provider response

Thank you for taking the time to review us, Marilyn! We're happy to hear that you had a good experience, and we're looking forward to seeing you again! <br> <br>

PD

Promo Domo

3mo ago

Austin came by and did a great job with the services!

Provider response

Thank you, Promo, for your positive review! We appreciate you taking the time to share your experience. <br> <br>

AR

Aditya Rajgaria

3mo ago

Team Pest USA did a great job with my home termite inspection. Austin was friendly, professional, and took the time to explain what to look out for and how to prevent future issues. I really appreciated the knowledge he shared and the thoroughness of the inspection. Highly recommend.

Provider response

Thank you so much for your 5-star review, Aditya! We are pleased to hear that you had a great experience, and we'll be here for you when you need us again! <br> <br>

HR

Helen Robinson

4mo ago

I am very satisfied with Austin. He is so pleasant and very attentive to performing whatever pest control service is needed. He explains what he is going to do and why. He is very professional and personal. I’m so glad to have him as my technician. He goes above and beyond to make sure I satisfied with the service he provides. Thank you Austin!!!

Provider response

Helen, thank you for your review! We appreciate the 5-star rating! <br> <br>

DS

Darryl Stowe

4mo ago

I am very pleased with the service received during my scheduled times. Austin does a great job with situation resolution ie wasp nests, mosquito prevention, snake repellent, termite pellets. He is very knowledgeable on eco relationships bugs to rodent to people. Thank you!

Provider response

Hi, Darryl. Thank you for your rating! We're happy to hear that your experience with us has been good. <br> <br>

DM

Daniel Marín

4mo ago

Great service! Austin was great! Reliable service !

Provider response

Thank you for taking the time to review us, Daniel! We're happy to hear that you had a good experience, and we're looking forward to seeing you again! <br> <br>

AP

Alexander Payne

4mo ago

Hayley and Nick were super helpful in getting us started and being transparent about services offered. Very impressed so far!

Provider response

Thank you, Alexander, for your positive review! We appreciate you taking the time to share your experience. <br> <br>

AR

AJ Rogerson

4mo ago

Austin has treated our house twice and I hope to have him be the only one! He is very knowledgeable and answered every one of my questions patiently as well as accommodating any request we had for him during the service. Glad to have been assigned this technician!

Provider response

Thank you so much for your 5-star review, Aj! We are pleased to hear that you had a great experience, and we'll be here for you when you need us again! <br> <br>

BJ

Brittne Jones

4mo ago

I had a great experience with Team Pest USA from start to finish. Austin, my technician, was professional, knowledgeable, and very thorough. He explained everything clearly and made sure all of my concerns were addressed, which I really appreciated. Hayley was also amazing in getting my services set up. She made the process quick, easy, and stress-free, and kept everything moving without any confusion. Overall, the customer service was top tier and the whole experience was smooth and well handled. I definitely recommend them if you’re looking for reliable pest control services.

Provider response

Brittne, thank you for your review! We appreciate the 5-star rating! <br> <br>

SL

Sarah Lang

5mo ago

My service tech Austin was on time, polite and explained in detail the service he was providing. I was very satisfied with the service and highly recommend him.

Provider response

Hi, Sarah. Thank you for your rating! We're happy to hear that your experience with us has been good. <br> <br>

DP

Dominic Peteroy

5mo ago

Austin did a tremendous job taking care of our home and helping keep pests away. Austin is extremely knowledgeable and passionate about pest control. Big thanks Austin!

Provider response

Thank you for taking the time to review us, Dominic! We're happy to hear that you had a good experience, and we're looking forward to seeing you again! <br> <br>

GG

Gail Germano

5mo ago

Austin is very thorough and explains everything he does: treatments, protocols, even bug behavior. He is knowledgable and patiently answers any questions I have. He offers solutions that may help with my specific issues. Very professional overall!

Provider response

Thank you, Gail, for your positive review! We appreciate you taking the time to share your experience. <br> <br>

BC

Brittany C

6mo ago

Austin is thorough every time he comes through to service our home. I appreciate his time and dedication to what he does and making sure I’m bug free! Thank you so much

Provider response

Thank you so much for your 5-star review, Brittany! We are pleased to hear that you had a great experience, and we'll be here for you when you need us again! <br> <br>

BG

Barry Graff

6mo ago

Very professional and knowledgeable. Also, over the top nice ! ! ! So far, a pleasure to work with them.

Provider response

Barry, thank you for your review! We appreciate the 5-star rating! <br> <br>

MF

Matthew Ford Comedy

7mo ago

Hayley and Gabriel were awesome! Quick and easy

Provider response

Hi, Matthew. Thank you for your rating! We're happy to hear that your experience with us has been good. <br> <br>

JS

Jeff Speight

7mo ago

Fantastic company. Excellent in their services. Twch Austin is very personable and knowledgeable of his position. 5 star for sure!

Provider response

Thank you for taking the time to review us, Jeff! We're happy to hear that you had a good experience, and we're looking forward to seeing you again! <br> <br>

TL

Tammy Liverman

7mo ago

Austin is great! Very thorough and professional.

Provider response

Thank you, Tammy, for your positive review! We appreciate you taking the time to share your experience. <br> <br>

LO

Lolade Oshin

7mo ago

I cannot express how much I love this company. I am from up north where there are a lot less bugs. When I moved into my home I contracted another pest control company. They could not solve the bug issue I was dealing with and told me I should just get used to it. I have OCD, so seeing bugs in my home was effecting my mental health. My dad, who’s been with Pest USA for years told me in the 5 years he has used Pest USA services, he has NEVER seen any creepy crawlers (and he lives beside a lake). So I thought, let me give them a shot and it was probably the smartest decision I made that year. Will Speight…I don’t even have the words to describe or explain the light he brings into this world (how many people in pest control can the average person say that about). His passion for what he does/helping others, his subject matter expertise/intelligence, and his kindness leave a mark on everyone he comes across - I can guarantee it. Him and Amber are truly amazing. I don’t do Google reviews, but this is a company I really appreciate with really good people. You can’t go wrong with Pest USA, and if you want to really be wowed with A+ white glove service, ask for Will Speight specifically. I promise you will not be disappointed.

Provider response

Thank you so much for your 5-star review, Lolade! We are pleased to hear that you had a great experience, and we'll be here for you when you need us again! <br> <br>

AM

Ashley Murphy

7mo ago

I called Pest USA because I needed my termite stations reinstalled. I had gotten them removed about six months ago because I tried to put in my own “off of Amazon” terminix bait stations. First off, I don’t know what I was thinking because Pest USA inspects your home and they warranty any damage. Will Speight who is the commercial account manager personally came out to see if there was any problem with why I had stopped my service. He was very knowledgeable about Termites and other pest information and explained everything I had questions with. I thought it was nice that he personally came out to make sure everything was okay since I had stopped service Previously. But I told him that was on me because I thought I could do the termite bait stations through Amazon. And I could do those bait stations on Amazon all I wanted to, but with their company, they guarantee warranty and cover costs of termite damage. I need my house insured and that’s what they do. My termite bait stations were reinstalled and I will be a customer for life!!! Thank you Will Speight!!!

Provider response

Ashley, thank you for your review! We appreciate the 5-star rating! <br> <br>

VR

Vikram Raju

8mo ago

Will Speight was thorough during the service and inspected every nook and corner of the house. He was very detailed and gave lot of information on how to maintain the house. He graciously answered all the questions we had. Couldn’t ask for more. I will recommend him to my friends and family.

Provider response

Hi, Vikram. Thank you for your rating! We're happy to hear that your experience with us has been good. <br> <br>

CH

Clyde Hale

10mo ago

Very professional and informative and friendly! thank you

Provider response

Hi, Clyde. Thank you for your rating! We're happy to hear that your experience with us has been good. <br> <br>

ML

Martha Long

10mo ago

Each time I interact with someone from Pest USA, they are polite and very helpful. Each team member who has come to my house to do a treatment has been efficient and worked hard to make sure things were done correctly. They explain the type of treatment being performed and make sure all my questions are answered.

Provider response

Thank you for taking the time to review us, Martha! We're happy to hear that you had a good experience, and we're looking forward to seeing you again! <br> <br>

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