About this provider in Raleigh
SPS, Inc is an eco-friendly and family-friendly pest control company serving Raleigh, Durham, Chapel Hill, Apex and beyond. Sustainable Pest Systems provides target specific treatments that are best suited for your home or business. We use prevention and education to battle pests and when necessary we employ EPA…
Rating breakdown from customer reviews
4.9
308 reviews
Customer reviews for Sustainable Pest Systems
Darla Brown
Daniel came out to treat my house and he was on time, very friendly, and communicated well. I'm very happy with the service and thrilled to have an option that is friendly to people, pets, and the planet.
Provider response
Thank you, Darla! We're so glad to hear that Daniel provided friendly and timely service while keeping our planet in mind. We appreciate your feedback!
Noah Kinen-Ferguson
Michael did a great job and was very knowledgeable 5/5
Kevin Davis
WDIR- Sustanable Pest/ Jalon were excellent to deal with. They were on time and took their time with the inspection. they answered all of my questions on site and I will continue to use them.
Kelsey Finchen
Bobby is so sweet and knowledgeable!
Nikki Kurdys
SPS was great to work with. I was able to get an appointment quickly, they showed up on time, and they did a thorough job! I would definitely recommend them.
Provider response
Thank you Nikki! It is a pleasure working with you too!
Torin Rea
Great company and our tech Gage was excellent. Highly recommend.
Laura Nadal Medina
Incredible services. Called them because we had a bird in our fireplace. They took apart the full fireplace to make sure there was no bird and then checked the outdoor vent and gave us recommendations on how to prevent this in the future. Can't recommend enough.
Evan Coughlin
Sustainable Pest Systems and Gage did an excellent job handling my pest issues. They were fantastic, quick and took care of the issue. I would recommend them to anyone
Tripp McGrath
Gage was phenomenal… prompt and very helpful. Chased off all my squirrels!
rlg514
We have been using SPS for 10+ years now and enjoy the safety and reliability of their environmentally- friendly services. Today, Tomas was the technician for our annual inspection of the Sentricon bait system for termite control. He texted to say he was on his way and arrived on time. He was professional, knowledgeable, thorough and respectful. I highly recommend Sustainable Pest Systems!
Provider response
Thank you, for your kind words and for being a loyal customer for over a decade! We're glad to hear that Daniel provided you with professional and thorough service. Your recommendation means a lot to us!
mamie potter
All of the technicians and office staff that we deal with are professional and customer-service oriented. Tomas came today and alerted me as to arrival time and as always asked if we needed any additional treatments.
Laura Zande
Our tech, Michael, did a great job inspecting our home. He was polite, thorough, and did a very detailed inspection. He reported back before he left and I really appreciated the time and effort he put into the inspection. I highly recommend Sustainable Pest Systems!
Provider response
Thank you, Laura! We appreciate your kind words about Michael and are glad to hear you had a positive experience with your inspection. Your recommendation means a lot to us!
Jimmie Moore
Tomas was great! Excellent service and communication!
Provider response
Thank you, Jimmie! We're glad to hear Tomas provided excellent service and communication. Your feedback means a lot to us!
Weston Moore
Nathan clearly knows what he’s doing and truly cares about his clients.
Provider response
Thank you, Weston, for your kind words about our service, we're glad to hear you feel cared for and supported.
Em ily
I have been using sustainable pest systems for about 4 years, I believe. First at my old house and now at the new house. My technicians have always been great. This time Daniel did our quarterly treatment. As always, he took the time to notify me prior to arriving, listened to my current needs and concerns, and performed the work in a timely manner. I love their service. I only wish they didn't increase the rates!
Provider response
Thank you, Em, for your wonderful feedback! We're so glad to hear that Daniel and our team have consistently met your needs. We appreciate your loyalty over the years and value your input regarding our rates. Your satisfaction means a lot to us!
Candace Garland
Joshua did a quick and efficient job! Love working with this company with their fast and patient service.
Provider response
Thank you, Candace! We're glad to hear you had a positive experience with us and appreciate your kind words about our team's service.
Linda Stewart
Great service. Personable and always on time with appointments.
Provider response
Thank you, Linda, for your kind words about our service and punctuality; we truly appreciate your feedback!
Ron Greening
Extremely professional and friendly service, punctual and informative!!!
Provider response
Thank you, Ron, for your kind words about our professional and friendly service; we appreciate your support and are glad you had a positive experience!
Heather David
Jalan is efficient and communicative. He does exactly what he says he’s going to do in a kind and thoughtful way! Great work! Thank you!
Provider response
Thank you, Heather! We're so glad to hear about your positive experience with Jalan and appreciate your kind words about his efficiency and communication.
Shirley
Came to my house 5 times, still have bugs, then wanted to charge another high fee to continue job. Horrible business. Beware
linda powell
Have only had the initial visit so not sure yet about the business and its service.
Michael Schulman
just based on my experience with the phone person I am passing on this company
Provider response
Hey Michael!<br>We have never received a one star review for our customer service, but after being hung up on trying to remedy your concern and your derogatory remarks about our customer service representative, we do not feel you are the right fit for being one of our valued customers. As you can see with all of our glowing 5 star reviews we take our customer service seriously and make every effort to ensure complete customer satisfaction.
Lisa Gajary
I used Sustainable Pest Systems for over a year. The guys who came were extremely friendly. They listened to my concerns. I cancelled my contract because they could not get rid of the small red ants. The base rate is very fair @ 125.00 a quarter but the price of over 400.00 for red ants is too high when it doesn't work.
Provider response
Hey Lisa! Thank you for the feedback! We would love to make things right and turn your four star experience into a 5 star one. I would be happy to send our area manager over to conduct an up to date assessment and come up with a plan for you at no charge. Please reach out to us and we appreciate your business!
Sharon Caton
They were called for an ant problem. Very disappointed that they weren’t going to spray outside because they saw no trails of ants, but none today doesn’t mean there wouldn’t be any tomorrow. They did inspect many areas inside the house and sprayed. The outside was sprayed after my conversation with them.
Provider response
Hey Sharon! Thank you for the review! Our goal is to solve any problem with the least amount of pesticide use as possible. We understood your concern and treated the exterior of your home as requested. If you ever have another pest concern please give us a call!
Michelle Hicks
Did not do a complete job. We had repeated problems with same issue less than 90 days. When asked to come back and make it right I was told they only gave 30 day warranty .
Provider response
Hey Michelle! Reintroduction of pests are not uncommon and new sightings began after the warranty period expired. We performed a follow up inspection and the home was cleared of pest activity on 12/11/2020. After our conversation with you, we left two messages with the account holder that we were willing to work with him to solve the issue. We did not hear back.
Bradley Crowder
Terrible customer service. Look at your house for 2 seconds and give you a guess as to what they can help with. Lady calls 2 hours later and asks if we want the service. What service? No one explained anything of what you would do? She says ok bye!
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