Ned Stevens Gutter Cleaning

Update: 5 star service however I am removing two stars because they will not stop telemarketing me, despite my efforts to block literally every number they call from. ********* Found this provider through a request on Angi, regarding a relatively simple gutter cleaning. Easy to schedule via phone with a very friendly/pleasant service rep, they got to me within ~10 days. Very clear and communicative regarding expectations on the process including arrival time and payment! Fair pricing, too. Waited until the first big rainstorm since my service and I am happy to say that my overflowing gutter issue is fixed! I'll be back for more services in the future!

Excellent attention to detail. Pleased that they focus on the hard to reach places. These guys always thoroughly clean the roof and the gutters. I like that they blow off the walkway and driveway afterwards.

Exceptional service! Crew was friendly, professional, and thorough. Gutter cleaning. Not only did they clean up after themselves but also cleared my deck and driveway of fallen leaves that I hadn't gotten to. Many thanks and much appreciated!

While I have never dealt with this company directly, they get a great review from me! On Tuesday my complexes normal landscape company came through and as always blew all of the land debry onto my porch. The next day Ned Stevens crew came to clean the gutters of our buildings. My porch was surrounded by gross wet gutter debry and my first thought was "great that's going to be fun to clean up when they blow all of that onto my porch". I was very wrong, there wasn't any debry left in sight and NONE of it was even blown onto my porch! In fact they did a much better job cleaning up after their work than the landscapers who come weekly. So thank you to the crew for being respectful and doing a great job! Happy Holidays!

Ned’s crew came out to my home in Durham to do gutter cleaning. They did an excellent job removing the debris from the gutters and raked up the debris and bagged it and also put some in my needle beds, great mulch dirt! The sprayed the gutters clean. And they even took apart a downspout that the previous owners had placed underground and cleaned it! And offered to clear out the under ground pipe for a fee, however, the pine tree roots are so thick now I doubt the pipe is functional. The crew was polite and professional and friendly. The price was great and I even got a discount for first cleaning. I have scheduled for their return twice a year

alfry and bryan I had my gutters cleaned today and they were done very professional and very courteous. They cleaned up everything. I was especially pleased with the way they got all the leaves out checked them, put water in the gutters to make sure they were clear. I would recommend them to everybody. Thank you so much, Ned Cleaning Gutter’s also Alfred and Brian were the best

My full review is well over the amount of text allowed on a google review, so I’ll just post the highlights: Ned Stevens Gutter Cleaning service allows their employees to trespass on private property, damage personal property and hides behind verbal “contracts” that they cannot or are not unwilling to produce and share. Stay as far away as you can, they don’t even bother to offer any compensation for the damage their employees do to your property. Ned Stevens Gutter Cleaning service is one of the most nefarious and unscrupulous companies I have ever had the misfortune of working with. After the first service I was harassed with phone calls, text messages, emails along with physical mailing from the company trying to sell me new gutters and other services and products. I say harassed because these phone calls and text messages occurred almost daily, for months. The second time Ned Stevens gutter cleaning service came to clean the gutters. I received a text message, at 10:18 am, on a Wednesday, my wife and I were not at home. I attempted to call the phone number in the text message to cancel the service, no answer. The text also said DO NOT reply to the message as it was not monitored and that if service people could not perform the service I could call and reschedule. At 10:22 am, yes, four minutes after the text message, I received a Ring doorbell alert that someone had rung my doorbell, it was one of the service people from Ned Stevens. None of their service people responded to my verbal request to NOT DO the service. The service people then proceed to do the service without receiving confirmation. We have 8-foot privacy fence with a gate to our backyard that is or was secured, with a small carabiner, not 100% secured, because people can still climb over the fence to get in. (You need a ladder to do so) Well, that is what Ned Stevens’ service people did. They placed a ladder on the side of the house and climbed over the fence. This is considered trespassing by NC state law! I researched the law and talked with a lawyer, and the Raleigh police. Ned Stevens gutter cleaning service was only willing to provide any compensation for damages; I cannot stress this enough ONLY “IF” I was willing to NOT cancel the “verbal contract”. Ned Stevens Gutter Cleaning service is unwilling to offer any amenable resolution or even offer to pay a few dollars for any damage done. The company hides behind a “verbally recorded contracts” to justify their actions and that of their employees. The company does not care about their customers, allows their employees to commit crimes, and nefarious violations as well as damage personal property. It makes a person wonder, what other violations and discrepancies does Ned Stevens Gutter Cleaning service allow their employees to commit? As kind of proof, how many poor reviews has the owner replied to? As a follow up, yes Ned Stevens has tried to contact me, I think it’s their corporate office, trying to “make things right”. What Ned Stevens fails to understand, is I’m done, please stop harassing me, you failed weeks ago. As a company there is nothing you can do to make this right, I tried that path before this review. Please leave me alone.

UPDATE: I was billed and provided a false inspection report for the Monday 7:30 am service that never took place. When they knocked on my door at 7:30 am I asked them to leave and come back another time. They never did. Yet I received an email “inspection report” indicating the service took place and my account was charged for the service. I had a relatively uneventful three years using this gutter cleaning service. The last year, however, has been a disaster. In November they showed up when I was having holiday lights installed. Instead of delaying the service as I was told they would if there was every a reason it could not be done when they arrived (which they do without any prior notice) they got on the roof and blew the leaves and debris into the open boxes of lights and other holiday ornaments that were on the ground. Last month they left my fence gates wide open so my dogs escaped into the neighborhood. That’s at least the third time they have done that over the last four years. And this week they showed up at 730am on Monday morning. Maybe that’s an ok time to start doing work at customer’s house if you get advanced permission but dropping by on Monday morning unannounced at 730am is not ok.

Crews did a good job. I do like their work

So happy with my experience with Ned Steven's Gutter Cleaning Service. Excellent customer service, very reasonably priced and the job was done very efficiently and thoroughly. Also received a clear inspection of needed repairs. Couldn't ask for better service.

I have been a customer of Ned Stevens for years now. I have the gutter cleaning service. The crew shows up as scheduled and completes the job. I don't have to climb any ladders anymore. I appreciate the notice they leave if they find an issue.

Professional and fast! I highly recommend them.

Gamaliers crew was fantastic. They explained to me how they were going to proceed with the cleaning and quickly went to work. Not only did they do an amazing job, but they were very professional and polite. Overall I am more than pleased with their service and I will recommend them to everyone I know that may need the same work done. Great job guys!

Adjusted service that met my schedule. Prompt, efficient and provided detailed after action service report.

A very professional company that I will use again. They called before their arrival and cleaned up after the job. Thank you 🌟

I hired the company to clean the gutters. What I didn’t know was that they used a blower to do the job so there was a lot debris on the ground and in the pool that I had to clean up. I wouldn’t have hired them if I had known this beforehand.

After requesting service and a down payment, it took almost 2 weeks (and several phone calls) for a crew to show. My house is 2-story 1800 sq.ft only, siding cleaning cost $504.97 after a "discount" of $55.50! Had to call again because the siding actually looked worse than before the cleaning. Definitely will not recommend this company or use them again!

I think this company makes up the bulk of my spam calls. There’s a chance we used them for a gutter cleaning years ago but I only know of two dryer vent cleanings. I had their number saved in my phone which is how I know when they’re calling multiple times a week. I picked up a few weeks ago to ask them to stop calling - they assured me they would only call when it was time for the dryer vent cleaning. The calls stopped for maybe a week, and it’s been back again. I picked up again to ask them to stop, but I’ll be canceling that service and blocking their number if it starts again.

Used this company one time and they have been calling us 2 times a week consistently for weeks trying to get us to use them again. They always call during the work day when we are unable to answer our phone and leave us a message. We are not interested in their services so we do not return the call. Finally today we were able to answer DURING THE WORKDAY and when we asked why they were calling us so aggressively the person on the other end(Shaquita?) was just rude and told us that maybe if we answered the phone then they would stop calling. I will be making a note to tell EVERYONE i know not to use this company now. There was no need for the incessant calls or for their customer service personnel to be rude. Gutter cleaning companies are one in a hundred.

***Updated. Ned, you are changing your tune now after providing me your person email address and having one of your supervisors call me. On Wednesday, January 4, 2024 I called in asking to schedule sometime before Saturday, so Weds, Thurs or Fri at anytime would have been fine. The lady told me "we only have expedited next day service for $100" no other option and to boot I had to commit to a package for $495 and it would include 4 gutter cleanings in a year and there was no one year option. If this is not a bait and switch then I don't know what it is. I suggest removing that "as low as $139" banner from your website because it is at the very least, misleading. Good Day to you. (Original Post) Awful experience. Website says $139 less 25% discount for first time customers but when you call them they say there's a $100 fee for next day service unless you sign up for the platinum plan of $450 to commit to 4 cleanings a year. I don't need that. I need one cleaning and I need you to honor your price. Bait and switch tactic. Highly unprofessional.

December 2022: I have contacted Ned Stevens Gutter Cleaning multiple times via email and through their online request form and they still have not once replied to me about my concerns. Their actual service being provided is great- they come clean the gutters and clean up after themselves. However, they have not called me before arriving for the service and come unannounced and have left the gate from my back deck to the street open multiple times. The last time it happened, my partially deaf and blind in one eye dog with medical issues wandered off soon after letting him outside and it took me 2 hours to find him. I live only a few hundred feet from Capital Blvd. After voicing my concerns previously twice, they assured me that they will contact me before arriving so I know that they are coming- at least then I could even check if the gate was closed. However 3 times they have NOT notified me at all AND left a gate open. They’ve ignored multiple attempts of me contacting them and I will not be calling them since then I have no personal record of what they say/do which obviously calling them about my previous concerns went no where. I used to recommend this company to every one because they do an amazing job, but this lack of communication while sending me an invoice WEEKLY, but not having the time or care to respond to my concerns is disappointing. *original review from a year ago* The staff come out automatically and charge the card on file. Absolutely recommend them. They’re very efficient and clean everything up when they’re done. Always friendly and do a great job.

I have attempted to use Ned Stevens services twice. Shame on me for not learning the first time. They will not give you a date for your service but essentially give you a three week time period in which they will (supposedly) show up and clean your gutters. I ordered my service on December 3rd knowing that the three week period would be before I had my in-laws and family visit on the 29th. On the 24th after three weeks I contacted them as the service had not been finished at which time I was promised the service would be done before my visitors came as it was the concern I told them about. Fast forward to the day before people arrived and I called irate that the service has still not been completed at which time I was again promised that they would be out the next morning to complete the service. What a shock it was when again they broke a promise for a third time. I called again irate to be told it wouldn't be possible for them to come that day at which time I told them to stay the heck away from my property. These people do not care about small businesses or small home owners. This is not even the first time this has happened to me. The only difference is that I didn't have a deadline for my family last time so they did eventually show up scattering leaves and debris all over my lawn. It's clear their crews are always out servicing more important clients. The manager did call to try to fix the situation but too little too late as I was already on a ladder doing my own gutters with a herniated disc. Why the hell would I want further services from your terrible business- I need to know that people will actually do the bloody job. Do yourself a favor and go with literally anyone else!!! UPDATE... Ned Stevens contacted me regarding my review and offered to perform a complementary gutter cleaning. When I contacted them to discuss, they said that upon further review they had changed their mind, and they could rebook us for $140. Ridiculous. Also, for the record regarding the response below, the times offered were NOT within the quoted window, and I was told multiple times someone would be out next day only to have no one show up.

These guys are a joke. I had an appointment scheduled for months and then I was told they could not service my house because the roof was "too steep."...I have a flat roof... Seems they don't have ladders? Window Gang has had no problem doing an excellent gutter cleaning job on my house in the past. Edit: In reply to owner about safety. I have a standard 2-story house. At the very least you should state up front that you cannot clean 2-story houses, so no one wastes their time.

Had my gutters cleaned for years by Triangle Gutter. Loved them! They were timely and kept to a quarterly schedule. Unfortunately they sold their business to Ned Stevens. First time they emailed saying they were coming out to clean the gutters. Did not show up for 2 months later. 2nd cleaning was a little before they 3 months but I let it go because it was close enough. The third time they came out to clean my gutters, it hadn't even been 2 months between cleanings. Thankfully I was home so I was able to stop them. At that point I canceled my service. Not only are they unable to keep a reasonable schedule but trying to reach someone at corporate is nearly impossible. Instead of having a local office which you can call and speak to someone directly, you are sent to the national office and have to go through the automated phone system to talk to someone. If there is ever a problem with your cleaning all you get is a text saying there was a problem and direct you to the national number. I'm sure there are some locations where Ned Stevens is excellent but that would not be in Raleigh, North Carolina.