About this provider in Raleigh
If you’re looking for superior pest control in Raleigh, Durham & Chapel Hill, look no further than Mosquito Joe! We offer more than mosquito control to both residential & commercial properties, including exterior pest control & eco-friendly options! Locally owned & operated, & supported by urban entomologists, we…
Rating breakdown from customer reviews
4.9
253 reviews
Customer reviews for Mosquito Joe of Raleigh-Durham-Chapel Hill
JR Roger
We used MJ for 6 years and the last 2 there were price increases which I understand. This morning got a quote that was more than last year which I get, but then called back just a few minutes ago to agree to the price and give my card info only to be told a different price with an increase of $100. They would not honor the price given to me this morning. I'm done. Update: I looked back at 2023 price $701.16. 2024 price $736.31 and for the 2025 season, $848. Basically you are not being honest here, because I have paid for 2 years of increases and 2025 would be a 3rd price increase. You all may not have had a company wide increase but for some reason I got three years in a row of increases. I appreciate the service but not the miscommunication and evidently being the only customer to have 3 price increases. We all feel the pains of inflation and bad government spending so I understand businesses have to raise rates and pricing. We did not leave your company for the price increases but rather for the lack of communication and the folks in the office giving me false information on more than three occasions.
Provider response
We're sorry for our lack of clarity about the price increase, Jonathan. We understand that our customer representative provided you with the wrong price during your first call, and we understand your frustration. When you reached out to confirm and we realized we had made this mistake, we were in fact happy to honor the first quote, and we apologize if this wasn't made clear. It's important to note that our costs did not increase last year; our pricing was the same in 2023 as it was in 2024. We have had very few cost increases, despite large increases in our product and labor costs. We've been grateful for your continued support over the years, and we're disappointed that this situation occurred on the phone. We hope this information is helpful. Our owner attempted to call you this morning to connect directly, but your voicemail was full so he was unable to leave a message. We hope you'll give us a call back at your convenience so we can make this right.<br>Mosquito Joe of Raleigh-Durham-Chapel Hill - Pest Control Team
Richard Stevenson
We would like to brag on Mosquito Joe’s technician Terry. He did our mosquito spraying and pest control this past week. He was very friendly, listened to our requests, and went overboard with thoroughness. We were most pleased with the service. We have had Mosquito Joe do our mosquito extermination for several years and started this year with the bug and insect extermination. We would highly recommend customers choose Mosquito for whatever service they need. We are most pleased with them.
Provider response
Thank you for your review, Richard! We're happy to hear our professional pest control services have earned your buzzing satisfaction! <br>The Mosquito Joe Team
Ruth Goldstein
I had previously posted less than 5 stars, but Rich, the owner, called me and explained that the techs do indeed have the information about notifying customers when they are coming to spray. I really appreciated Rich's communication and courtesy. We have recommenced with our Mosquito Joe services.
Provider response
Ruth, thank you so much for giving us the opportunity to speak with you. Your satisfaction is our priority, and we're so glad that Rich could address your concerns. We truly appreciate your trust in our team, and we look forward to our next chance to work with you!<br>The Mosquito Joe Team
Chris King
Mosquito Joe has been fantastic. We're in SE Raleigh and have had a problem with Mosquitoes for years and have tried a number of other companies to help stem the tide. It took one visit for the numbers to plummet by 90% and by the end of the week we could finally relax in our back yard again.
Provider response
Chris, we're buzzing with joy to hear that our service has been a game-changer for you! It sounds like our team, led by Joe, has been able to swat away your mosquito woes. We're happy that you've noticed such a dramatic decrease in those pesky pests. Thanks for taking the time to share your experience!<br>The Mosquito Joe Team
Rachel Bobroff
No photos to show because no bugs were to be found
Provider response
We love to hear it, Rachel! Thanks for sharing your buzzworthy experience!<br>The Mosquito Joe Team
Betsy Bley
Top notch service. The technician didn't know I had cameras so I know he didn't know I was watching but he was so thorough. We have a huge yard with 55 trees and he got every nook and cranny and even under the deck and sprayed up into the trees. Even put granules in anything that may hold water.
Provider response
Betsy, we're overjoyed to hear how thorough our mosquito-fighting service professional was at treating your property! It's excellent that he went the extra mile to put granules in any areas that might have standing water so that pesky mosquitoes know to buzz off. Thank you for your review!<br>The Mosquito Joe Team
Sam Gray
Great job as usual !
Provider response
Thanks, Sam! <br>The Mosquito Joe Team
Mirka Christesen
I just cannot imagine my yard without Mosquito JOE. Before I had this service, I would typically have five mosquito bites in just a few minutes of gardening. With Mosquito Joe it is like five per season. What an amazing difference! Thank you, Mosquito Joe, for your thorough, dependable, and courteous service.
Provider response
We can hardly imagine a season without returning to the Christesen household, Mirka! Our team is proud to help gardening stay the peaceful, pleasant hobby it's intended. We are very grateful for your trust and review. Happy planting and pruning!<br>The Mosquito Joe Team
Kristen Kato
Love Mosquito Joe! We’ve been using them for mosquito treatment for years and recently learned they are now also doing rodent control. We had a persistent little unwelcome house guest and had several other companies fail to address the problem after multiple attempts and visits. Tony at Mosquito Joe had the situation handled and resolved within 2 weeks. He worked with my schedule to make sure he could come to the house when it was convenient for me, and he would check-in between visits to see how things were going. Can’t recommend these guys highly enough!! 🙏❤️
Provider response
Kristen, we love hearing that Tony was able to swat away your rodent problem. Your kind words are the bee's knees and we're tick-led pink that we could accommodate your schedule. Your recommendation is the best! <br>The Mosquito Joe Team
Kenneth Hunter
No issues to discuss. If I need additional treatment they show up an treat the entire area.
Provider response
We're always here for you if you need another treatment, Kenneth! Thank you. <br>The Mosquito Joe Team
Dorsey Jones
We used Mosquito Joe and then switched to another (cheaper) company and then another. Needless to say we were disappointed with the other, lesser companies and have come back to the best. Brian is excellent in determining what your yard needs and his attention to detail is customer (not company) oriented. Mosquito Joe is worth every dime. We’re back for good!
Provider response
Dorsey, your return to our service and your glowing review have us feeling on top of the world! Brian, our bug busting superstar, is thrilled to be recognized for his customer-focused approach. We are thankful to have you back but are grateful you're back for good! <br>The Mosquito Joe Team
David Harris
Very happy with the service!
Provider response
We're happy to serve you, David! Thank you! <br>The Mosquito Joe Team
Joseph Stockwell
Great service and it works
Provider response
That's fantastic, Joseph! We're happy to have earned your approval by getting those pests to buzz off!<br>The Mosquito Joe Team
Alexis Daulton
Keep spraying trees and property that isn’t theirs (is land that is community owned and can never be developed - attached to a state park). Killing pollinators in essentially a state park is super villain levels of evil. Would not ever hire this company. I’ve called them to try to get them to stop but they won’t.
Provider response
Alexis, we only spray the property of our customers. Should we need to spray a neighbor's trees that line the property to help create a barrier of protection, we always receive approval from the neighbor before doing so. We have never received a call from you about this. If we know of a service professional acting improperly, we take immediate action. Is it possible you meant your review for another Mosquito Joe location? Each location is individually owned and operated. We assure you that we take every step we can to minimize the exposure and risk to pollinators and beneficial insects, starting with our extensive training for technicians to our detailed treatment process. We avoid applying product to any flowering shrubs or bushes; however, if we do, we utilize our all-natural products to protect pollinators. We appreciate your concern and encourage you to learn more about our Pollinator Protection Management Program. Please feel free to reach out to us if we can share information with you about this initiative. Since we have never provided you with service, we would appreciate your consideration in removing your review. Thank you.<br>The Mosquito Joe Team
Susan Johnson Johnson
Mosquito Joe has been treating my yard for Mosquitos the past 2 seasons, they have great customer service and if I have a problem the reschedule at no cost. The Mosquito service is great. However I paid for a flea and tick (knats and other fliers)treatment for my yard and it didn't work at all. The treatment should last 3 months, I called and they came back out with "new stuff" said they identified where the problem was. Now my dog has fleas and has carried them inside! My dog didn't have fleas neither did my house but now I have 2x the problem I treated as a prevention. I have a building in the yard that sits about 12in off the ground that's where the fleas must be i asked specifically for them to treat under the deck and anything else in the yard. Now I'm really p.o'd because I will need to spend more money to treat the skin infection on my puppy, pay a service to treat inside to get where I was before they treated. I don't know the habits of fleas but maybe they went to the one place that wasn't treated or the treatment doesnt work. Either way I would suggest not to use the flea treatment for MJ! The treatment wasn't cheap but I thought worth it. Now it will cost me hundreds to fix it!
Provider response
Susan, we're concerned to see your review and we're sorry to hear about your flea issues. First, let me assure you that we treated your yard with the finest products available, and in no way is it possible that they caused an increase in fleas or gnats. Any fleas that come in contact with your yard would be eliminated. As we inform all customers prior to doing a flea treatment, we can not guarantee future flea problems because of the way fleas attach themselves to animals. For example, if someone takes their dog off the property, and the dog picks up fleas, these fleas are then dropped off with their pet inside the house. Treating fleas in your yard greatly reduces but does not eliminate the risk.<br>We did spray your entire lawn, which would eliminate any adult fleas at the time of treatment and continue to affect fleas afterward. We also applied an Insect Growth Regulator to your property which helps break the lifecycle of fleas. Again, if the fleas were already on your dog, or if the dog picked up fleas off of your property then the fleas could end up indoors.<br>Due to the heavy rains this season, gnats have been a particularly challenging problem this year. Fortunately, we have a new product that so far has produced positive results. We used it once on your property last week, and as I mentioned in my phone message, we would be more than happy to apply it again this week. We have seen several cases where a second spray soon after the first one is required.<br>Thank you for letting us help you with this issue. We're so sorry to hear that your dog is suffering, but we'd still like to help. Please reach back out so we can rectify this issue.<br>The Mosquito Joe Team
Joseph Waters
I don't know if the mosquitoes are slowly building up a tolerance to the formula or if they're not spraying well enough for long enough, but the efficiency of the treatments has been going down every year for the past couple years.
Provider response
We were disappointed to learn that you have this concern, Joseph. We can assure you that our treatment should be as effective this season as it was last year. It's great that you reached out to let us know about this issue, and we understand that your complimentary booster spray is now scheduled for this week. Because our service is guaranteed, we always ask our clients to call us right away if they experience any issues. We're glad that we were able to connect with you directly, and we look forward to seeing you this week.<br>The Mosquito Joe Team
Denise Salinas
The service was suppose to be a one time use after baby shower they continued to come out and we still have a mosquitoes problem. I got services for mine and my mother's property which I was suppose to be receiving the bill for both property but only received the bill for mine. It was supposed to be cheaper then what I'm now having to pay. The women that got on the phone with me today was not trying to understand only trying to blame me for her workers not listening to my instructions the first time. Do not recommend for the confusion, unprofessionalism, and product not actually working. Being pregnant I should be stressing about other things not about a mistake on their behalf and then trying to blame me for the mistake instead of talking the the guy that initially signed me up very disappointed with this service it was a waste of time and money.
Provider response
Hello Denise, we are disappointed to see your review and would like to take a moment to provide some clarification. In an effort to provide transparent communication with our customers, we utilize multiple communication methods including an email before each service, text alerts indicating that our technician is on the way, as well as a door hanger left after service to indicate that the service has been completed. Having reviewed our records, we can confirm that multiple emails with statements including all services and charges were sent to your email address. In cases such as yours where we are unable to get ahold of a customer after multiple attempts, we will review their account to ensure we have the correct email address on file. When we emailed you a bill on April 2nd and saw that you responded by paying for your service via the online portal on the same day, we did not have reason to believe that you were not receiving these emails. In the case that a customer is not completely satisfied with their experience, we will always reach out to make things right as well as guarantee our product. It is unfortunate that because we were unable to get a hold of you and did not receive any communication from you that we did not know you were not satisfied. Had we had the opportunity to speak with you sooner, we would have immediately credited your account. We apologize for any miscommunication that occurred when trying to rectify your situation over the phone, and we appreciate you taking the time to speak with us. We hope that this explanation of our attempts to ensure your satisfaction is helpful, Denise. Thank you and we wish you the very best.<br>The Mosquito Joe Team
jluv corleone
Got a flyer in mail so figured I'd give them a shot. They tried to get us to sign up for a year service, but we wanted to obviously try it out first. Figured if first treatment made a difference we'd sign on for longer term.Some guy came out honestly, don't even know if he sprayed or not, but mosquitoes were worse after that day they sprayed. Total waste of money, but lesson learned.
Provider response
Hello, we're sorry that you had this experience. We checked our records and we can't find a client with your name. The owner of our Raleigh, Durham and Chapel Hill location was hoping to connect with you and confirm that you are a customer. Once we have that information we can look into your specific situation and review your account. Would you mind reaching out (919) 926-8851)? At Mosquito Joe, we are committed to delivering exceptional service to each and every customer, and we want to make sure your issues are addressed. If by chance you used a different Mosquito Joe or a different mosquito control service, we'd also be grateful if you'd remove this review, as we want the reviews to reflect the experiences of customers we've worked with. Thank you!<br>The Mosquito Joe Team
Tony Atkinson
Great customer service, going the extra mile for 100% satisfaction.
Provider response
Thanks, Tony! It's a pleasure to work with you and we are happy to help!<br>The Mosquito Joe Team
Janet Dixon
That I don't have to call and schedule, it is automatic every so many days. I also like when both my neighbor and I have it done at the same time it helps with the overlap of buggies.
Mike H
They charged our credit card and serviced us when we asked them not to anymore. Mosquito Joe's came out to treat my yard the first time, I told the tech we would call if we wanted them to come back. When I was out this week my daughter called and said they were back spraying the yard. I called the owner and said I didn't request another service, she said I wouldn't be charged. I just checked and they DID charge me again. Amount: $59.00 Program: Residential - Barrier Spray Program Now I have to go call my bank and get my money back and waste more time. WARNING: When they ask you for a credit card over the phone do NOT give it to them. They come out and keep coming (and charging you) even when you ask them not to do so.
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