Clegg’s Termite & Pest Control - Raleigh

Have been using Cleggs for 3 years now for maintenance on my log home. Kelsey, my Asheville service technician, is always reliable and courteous. He is knowledgeable about keeping pests out and away from my home. I highly recommend Cleggs. And ask for Kelsey as your technician!

The service performed was not what was discussed when the technician came out to give an estimate. The service that was performed was sub-standard based on my own follow-up research. I would not recommend.

I’m not sure if it’s due to some miscommunication, but my apartment complex (Summit Avent Ferry) has contracted Clegg’s for pest control and they have managed the job terribly. I submitted a request for extermination and Clegg’s has been responsible for the cleanup, which has gone on since 9/20 and is still ongoing. After the first treatment in my apartment, they not only left my door unlocked but also open (due to weather stripping, the door can be left ajar unless you pull on it). Imagine coming home from work to find your door open… it’s deeply unsettling, never mind the fact that I can’t even cook a meal without worrying about what my friends call my roommates (German and american roaches) trying to get a taste of what I’m cooking. I’m disappointed in not only my apartment complex, but also Clegg’s for failing to solve an issue for over a month. I’ve attached pictures from the past 2 weeks (all after 1 month into “treatment”). I would not recommend their services.

I did not have a good experience with Clegg's. The company came out in April for a termite inspection and they let us know they could do work on putting cage guards around our open vents on the house. The company came out did an inspection and had to order the vent guards for the vents. They came back out in May put the vent guards on. About a week later birds had hatched inside the vents and trying to get out and birds trying to get in to the birds. Another company was called due to this emergency situation and it appears there was no check for eggs they were already in the vent prior to the guard being placed over the vents by Clegg's. The eggs had been in there for a while and the other company said this was impossible to miss. I had to pay additional money to get this resolved by another company and there has been absolutely no resolution from Clegg's. This is highly disappointing that this was not handled properly.

Josh, our young serviceman, was very efficient, friendly and professional. An attribute to Cleggs.

I’ve had Cleggs for 30 years, lately I get a new service person every time. In the last 29 years I had 2 people come, in the last year I have had 4 different ones. Every time I have to show them what to do.

They do excellent job and promptly come back when needed.

Brad Debo and Josh Ortega provided excellent service in getting us set up. We appreciate their attention to detail and commitment to quality—highly recommended. Great service, great price.

They are very professional and do a good job.😀

Cleggs has been consistent and responsive and we’ve been customers for many years. We recommend their great services.

Cleggs offers a seamless and easy service for my property! Would recommend for homes that require quarterly service 10/10!

Cleggs staff does a good job. I no longer have any pests in my home. They are timely and courteous.

They are professional and thorough. It has been a year since they did the trenches around my house and treated baseboards in the bathroom where i had seen termites. I have not seen a single termite since then. Last week they did an annual inspection outdoors and reported no evidence of termites.

Each technician were professional and answered all my questions. Cleaned up behind themselves seemed to be very knowledgeable about their craft!

Wow. I am surprised you asked for a review from me. I would have given zero stars if it had let me. I canceled all proposed services with you as your salesman outright LIED to me and tried to sell me a $3000 dehumidifier as he claimed mine did not work. I went in the crawl myself and tested the unit. It is in good working order and this was confirmed by the actual manufacturer of the unit whom I contacted. It is only 4 years old and still under warranty! . Cleggs also tried to sell me “under the floor “ crawl insulation when every reputable energy saving website clearly states that insulating the walla is a better option and prevents future mold issues. Stay away from Cleggs. They lie and will try to “mansplain” their lies to a female. Well I am not that gullible!

We have been using Clegg’s for over a decade or two, can’t remember how long, but a long time! Suede is our tech and he is FABULOUS!! However, I referred my daughter to Clegg’s and they said they would come out and do an inspection and go over pricing and that she could discuss it with her husband (bc he was at work when they came) and then get back to them about whether they wanted to move forward with signing up or not. Well Joseph Eastmann was the “senior field inspector” that came out and he was THE most hateful, rude, and unprofessional person I have encountered in a long time!! I regretted even referring my daughter after his behavior and won’t be referring again because of the risk that he is who will be sent out! He got angry at her and said “well thanks for wasting my time and making me drive all the way out here for nothing” when she said she would go over the pricing and options with her husband - after she was told when scheduling the appnt that it would be completely fine to let them know later if they wanted to sign a contract. He said he was only there to sign her up, not discuss it or have her think about it. He also didn’t go to the door upon arrival to introduce himself and instead just started walking in her backyard, invited himself into her home and plopped himself down at her kitchen table as if he lived there - I could get past those things if he was at least respectful and professional but then again I think it’s rude to enter a residence if not needed for the job you came to do and not invited in! It would be one thing if it was freezing or 100 degrees outside and he needed to come in to recover for a moment but that was NOT the case here. Really though it was his extremely rude and belittling attitude that made this experience so horrible - I was shocked and I hope his superiors see this review and that he has consequences for his actions. For him to be a “senior field inspector” makes it even worse and I think it’s a safe assumption that this isn’t the first person he’s treated this way!

They showed up without us being there, left the crawl space door unlocked or wide open - it was wide when I saw it and thus putting our dehumidifier and heating system running excessively for several days. We have it in our contract notes that we are to be here when they show up. I am now looking for a replacement termite company. I went with Massey and saved over $1,500!

The annual inspection consisted of me looking at a gentleman in my fenced in back yard(where my dogs usually are) with no phone call, then asks me if I’ve seen any termites so he didn’t need to do his job and I know he didn’t go into the crawlspace to inspect that area. He did not fall short in giving me a bill.

I have used Clegg a for more than 6 months. In that time I have had to have them come out and retreat every month (so twice a month) and not only have my ants and mosquitoes not gotten even 1% better they have actually gotten worse! I have made this clear in email with photo/video, I have made several attempts to rectify the situation. After 6 attempts to contact them recently they finally sent a “more qualified “ technician out whom proceeded to lie to me about his “special” strong treatment that only he can use. But also he could only do it “once” but in follow up after 0% improvements magically he can now do it more. But of course only if I agree to paying them more. Truly an unbelievably bad company. They do not have the ability to even slightly improve the most basic of bugs- ants. And in addition to that they have the worst communication and fail to reply to calls/emails in any timely manner (I give 2+ business days with each communication attempt.) So no I do not recommend this company. And will happily provide proof of my attempts to let them rectify this prior to leaving a negative review.

Technicians showed up twice without an appointment to change the filter in my crawl space dehumidifier. Then, after they finally called and scheduled an appointment they failed to show up! Terrible service. I would not recommend doing business with this company. Very unprofessional.

I’m very disappointed in the service I received. On 8/26 I received my initial service. I was noticing a few ants scouting around my master bath. The technician arrived early and was courteous and answered all my questions. After the initial treatment I noticed a slight decrease in the number of ants I saw 9/9 I had a follow up visit. Same technician, again prompt and courteous. I explained where I was seeing ants and he baited around my kitchen fireplace. He told me I would see increased activity but to let them be since they would carry the bait back and kill the colony. A few hours later we found an infestation in our pantry where previously there had not been any ants. We lost several hundred dollars in groceries and spend hours cleaning up and treating the pantry. I emailed your company that night with photos. 9/10 I received an apologetic email response an was told that someone would be following up with me later that day. Late afternoon I did receive a voice mail apologizing and leaving me a contact number. 9/11 a few minuets after 9am I returned the call and got voice mail. I left both my husband’s and my numbers. 9/17 when we had not received any further contact from your company we emailed again asking for a refund. 9/18 I received the follow up phone call. The gentleman was apologetic for the delayed response and apologized explaining that the technicians had been told not to use bait inside. He told me he would speak to his supervisor and that they would be in touch. 9/23 I emailed again asking for a refund since I have had zero follow up from Clegg’s after the phone call 5 days before. We have treated the house ourselves and not seen a single ant since. I understand that your company does not control the ants. I am however frustrated that the judgement call to use bait inside cost me much more than I paid your company to solve the issue. I’m disappointed that the two treatments did not have as much impact as the off the shelf solution that we used, mostly I am disappointed in the follow up of your customer service. Although everyone that I eventually spoke to was polite and apologetic, the delay in response is beyond frustrating at this point. In short the solution your company offered escalated the problem and cost me twice as much to fix.