Capital Pest Services Inc

We have been Capital Pest Services clients for two years now. We use them for quarterly pest control, mosquito control, and termite inspection. Daniel Salinger recently performed our annual termite inspection. He truly went above and beyond - he explained everything to me, consulted the notes from previous visits, and offered practical help for our home. We have been so thrilled with the service from Capital Pest. Their responsiveness, professionalism, and punctuality is always greatly appreciated.

Joe was here! As always he did a fantastic job!

Our service technician is Joe and always will be. Great service from a knowledgeable, friendly person.

We've been working with Capital Pest for about a decade now and couldn't be happier. Joe takes care of our property and he is awesome. He's always prompt, courteous and great to talk to. We've had zero issues with Capital Pest and would highly recommend them and Joe if you're lucky enough to get him!

I have used their service for 22 years, two homes and they are just awesome. Joe is usually our guy and he is like family. He is always upbeat, makes sure we tell him if there are any issues and is just an overall professional and friendly service man. I recommend them highly!

We have been using Capital Pest services for years and have nothing but good things to say. The system they use for billing and scheduling is very convenient. The technician, Todd Morris is always on time, friendly, and helpful.

We've been customers for 30+ years. Joe is our tech and he's always on time, does a thorough termite inspection and is just a nice guy!

We’ve used Capital Pest, specifically Joe, for many years of quarterly service. Joe is extremely prompt and knowledgeable about all pest control issues. We recently had a very bad moth infestation in our garage that he addressed in a very comprehensive and thorough manner. We highly recommend Capital Pest and appreciate their excellent service.

We have been clients of Capital Pest Services for more than 14 years! Joe Phillips has been our technician and I cannot say enough great things about him! He is always friendly and smiling and has such a great positive attitude when coming to do our inspections or services! If you’re seeking a reliable company to ensure your home or business is pest free, Capital Pest Services is it!

Joe has taken care of our pest needs for years. He’s the best, and takes such good care of us. We live in the country, so the critters want to come visit, and he keeps them away.

Capital Pest is great, and Joe always does a thorough job with our pest control and termite inspection. Would definitely recommend them

We’ve used Joe at Capitol for preventative services for a few years. Great guy and great work.

We have had the same technician for several years, Joe Philips. He is always on time and does an excellent job with a smile. If we have a need in between times, Joe is alway willing to return and do what ever is needed. He is an excellent representative for Capital Pest Services.

We have had Joe for many years, and he has always done an outstanding job for us — above and beyond. He solved our original problem in one visit and has kept us free and clear ever since. At this point, we feel we are “family” and look forward to seeing him every 3 months.

We moved into our home 5+ years ago and the previous owners recommended Joe with Capital Pest Services and we have never been happier. Joe is so friendly and knowledgable. He always takes the time to check on our level of satisfaction, asks if we have any issues, and shows us around after service to highlight anything he's found and/or addressed for us. We love Joe and Capital Pest Services

Happy to share my true opinion of Capital Pest Control - ever since we have had Curtis (our preferred technician), it’s been a wonderful experience. I am a very picky customer and he goes above and beyond to treat every surface and address every concern. The office allows me to schedule via email and always at a convenient time for me. It costs less than the competing companies nearby but for us it’s really all about Curtis - he is so friendly, professional, and thorough! Grateful for you!

Highly recommend Capital Pest Services! For years we haven't had to worry about pest control. Joe shows up on time, every time. Fantastic service. Always.

Been using Capital Pest service for over 15 years and very happy with the services they provide. My Technician Curtis is always on time and his attention to detail leaves me confident that my pest control needs have been addressed.

I have been using Capital Pest Services for over 20 years. They are the best! Every one of their team members that I have interacted with over the years has been courteous and professional. The service technicians arrive at the stated time. I always ask for technician Joe Phillips, who has faithfully conducted my annual termite inspections for many years. He is personable, thorough, takes the time to answer questions, and never disappoints with his knowledge, tips, and great service with a smile.

We have used Capital Pest for over 15 years. Joe was the service tech that came to our home for that first visit and we have requested him ever since. He is kind, professional, always punctual and does a great job. He’s a great representative of Capital Pest. I highly recommend them.

HELP!!! Over a week ago, I received a knock on the door from a man who said he worked for Capital Pest Services. I told him I hadn’t ordered any service, but he claimed that the previous homeowners had already paid for it — which was strange since we bought the house over eight months ago. Against my better judgment, I allowed him to service the property. Then he said he needed to come inside to “finish up,” and that’s when things got weird. Luckily, I was on FaceTime with my sister. Once he entered the house, he became very rude when she asked why he had a screwdriver instead of pest control equipment. I immediately told him to leave. I’m so glad I called my sister, because I’m still not sure if he actually works for the company. I gave him my email for the service report but never received anything. I may need to contact the police to report this incident, in case anything happens to my home or family. I’ve attached his photo to this review for safety reasons.

I would never recommend this company for pest extermination. I have used them twice for as needed service. Both times problem never resolved. I call back and you’d expect them to come out to resolve the issue. When they do come out, they come out with a handheld can that you can buy at a grocery store. What a rip off! I have also been using them for annual termite inspections. I’ll be looking elsewhere. Stay away from this place.

Would not recommend. We have used Capital Pest Services for 5 years after moving to Chapel Hill, as the builder of our home use them for the termite inspection. We purchased an extensive plan, as we have young kids, and wanted to have the yard treated for red ants and bugs so they could enjoy the yard. Unfortunately, despite complaints for over 2 years, our children get absolutely destroyed by bug bites in our yard. When we again brought this up, we were told that we should take our children to dermatology for an evaluation.

I’ve had two treatments from Capital Pest. The first full treatment I received was before I moved in to ensure a thorough treatment. After noticing a handful of small bugs, I asked for a spot treatment. The technician showed up with a can of raid and didn’t even spray the full house, just a couple rooms. I’m still noticing those little bugs, now even more frequently and I’ve had roaches in the house. These roaches aren’t dead/dying either, which would at least make me feel like the treatment was working. Very frustrating.

First of all I want to apologize for complaining about your services and you are right you guys charge me $275 for initial visit first time and twice for $95 for each visit. But all those charges for What? Ok I understand that it takes time for the treatment and all that But I have never seen a company who come out and do the service and see no improvements at all. But you guys came out 2 times (3x including initial visits) and in 2 full months. But having said that, don’t try to come up with threats you are giving my business right now for giving you ours opinion and for canceling the service with you. And hope you don’t do it to other local businesses or public for their opinions about your business. We are giving you our thoughts and opinions on how you did the jobs in our establishment. My opinion with you was “Worst Pest services I have ever had”. Whatever treatment you did here, it did not work. All you did was take the money and your treatment did not work at all in our establishments. That’s why I said what I had to say. I wouldn’t recommend you to anyone else and to Avoid you from our experiences. Because the Public and the business establishments has right to know how your services was, do, and offer. Anyway, I have a lot to say in here but this is it for now. BTW, Don’t try to throw your angers towards your customers instead learn from the mistakes. We sure did.

I am sorry to have to post such a negative review, but Capital Pest Services, Inc has earned it. We have been residential customers for several years, and have just renewed our annual service agreement. I called three days ago to report an insect invasion in some of our casement windows. i requested to have someone visit and visually inspect the invasion to determine a proper treatment approach. The woman who answered the phone said the service manager was not available, but that he would return my call. After four hours, I called again, and she said the manager said "They could lay some bait traps, and it would cost $150, with no guarantee of success." I again requested a visit, and was told the service manager was out but would return my call later that day or evening. I have heard nothing. So, I have contacted a competitor, who is sending out someone to evaluate and recommend (in person not on the phone) and the evaluation is free. I will be requesting a refund of my $145 annual service fee (good luck on that) and will not do business with this company again. One would think a contract customer would get better treatment.

Had an appointment to treat house between 2-3 was told he would call on the way so I could leave work and meet him. I work 6 minutes from home. I get there after my mom called me and he has left and not done anything. Called the office and was told the house was not prepared for treatment. I never got the call from him. he told the office our house was piled up. No The f**k it is. We just remolded new paint and new furniture and this is the reason I wanted it treated. It's summer you get ants and anything else. But for him not to do anything or even wait 5 or 6 minutes for me. I guess this company doesn't want to make money cause I wanted to set up a yearly treatment.

I have paid Capital pest for at least the last 4 years to treat my home against roaches, mosquitoes, ticks and fleas. I have had to call and complain sometimes over the years when I observed lazy technicians not treating my entire property and that their treatment was in effective. I observed a technician treating my property for only ten minutes and have it recorded on video. My property is a little over an acre and I observed the technician not servicing my entire property. I called capital pest and told them about my video and the service manager stated he did not have time to look at the video and that the technician was a 7 year veteran. Service manager stated that since I was not happy he was closing my account. He later called me back and apologized stating that the work order for my property failed to list flea treatment and he was sending someone out. I did not see any technician come out nor did anyone leave their customary note on my door stating service had been performed. I had to again call Capital pest as my home now has roaches getting in and my home is infested with fleas. Capital pest's response to my complaint was to hang up on me and not answer my calls. I received an email from Capital pest stating that since I was not happy with their service they were closing my account and would no longer service my property. Just horrible that they do not monitor their employees to insure customers are receiving the treatments they paid for and that they are properly applied. It is also horrible that Capital pest does not stand behind their work nor do they take any responsibility or offer any help when an infestation that they were paid to prevent happens. Unless you are home when service is performed on your property, I do not recommend using Capital pest as you have no way of knowing if they treated your property properly or not.

I have used Capital Pest since it's conception and have always been very pleased with their service... until they went to an automated scheduling system. An appointment is scheduled for you and regardless of whether you agreed to the service or not, or even knew the service took place, you are charged. The technician will take it upon himself to spray the outside of your house which constitutes a service visit. That would be fine if I had asked that the service be performed, and I was aware of their visit. I never agreed to be placed on the new system, and I will not pay for services I didn't request. Is this even legal?

I originally heard about Capital Pest Control when they came out to treat the facility I work at. When I called to schedule an appointment I was greeted by Hannah. While her tone was harsh I proceeded to schedule an appointment for Thursday. Soon after our call concluded I realized I would need to reschedule for the following week. When I called back I was greeted by someone else who happily rescheduled the appointment for Tuesday of the following week. Well, Capital Pest showed up for the original appointment. When I called to confirm that my Tuesday appointment was still on the schedule I was once again greeted by Hannah. Down right rude would be an understatement. She said there was no appointment on the schedule for Tuesday. When I told her I had called back, canceled the Thursday appointment, and rescheduled for Tuesday she snapped back at me that "it's not on the schedule". I was told they couldn't come for another week so I kindly said I might need to utilize a different company. Again, an abrupt goodbye was the response. Little does Hannah know, my company utilizes your services as well and as part of the management team I will be reporting my experience. I really like the guy that came out to treat our facility but it's not worth dealing with their scheduler. What happened to the customer is always right??