About this provider in Reno
Give Truckee Meadows Pest Control a call at (775) 535-5788 or fill out our online form to schedule your free estimate. Ask about our discounts for military and first responders!
Rating breakdown from customer reviews
4.9
749 reviews
Customer reviews for Truckee Meadows Pest Control
Dave Durst
This was a great experience with Truckee Meadows pest control. From the initial call and consultation on the phone to the actual inspection and work performed, it was awesome. Jake was my technician and he couldn’t have been nicer or more thorough. He actually spotted something after the initial inspection and treatment around our treehouse where wasps had started to build nests. He took care of that and we were very grateful. Love these guys!
Provider response
Wow—thank you for the amazing 5-star review! Your support means the world to us. We’re thrilled you had a great experience and we look forward to working with you.
Rebecca Romac
The free inspection was very thorough and educational. Kevin really went above and beyond making sure I knew my options for pest treatment, understanding pest considerations in this new neighborhood, and answering all my questions with consideration and depth. I felt that the evaluation was honest and customer forward.
Provider response
Thank you so much for the 5 STAR review, we appreciate your kind words and look forward to working with you.
Brian Bentiz
On time and knowledgable
Provider response
Thank you for your kind review, we appreciate you.
Ryan Souza
Good people explain what they did and found. Haven't had the issues we did before since joining them.
Provider response
We are great because we have great customers, thank you for the 5 star review Ryan!
Zachary Karmiol
They arrived and sprayed same day! Excellent service, definitely recommend.
Provider response
Very happy to help! We look forward to working with you.
Bob Guerrero
Very persistent in taking care of our issues. Thanks for keeping on it.
Provider response
Thank you, Bob! We appreciate your recognition of our team's persistence in addressing your concerns. Your feedback means a lot to us.
Charles Hayden
New guy...looks 16 yrs old. Did the job, very pleasant young man. Good to see youth at work, not just protesting. CWH.
Provider response
😆 Thank you Charles, we agree and appreciate your awesome review!
Jesse Parent
Great Service and communication! I definitely would recommend using this company. Thank you!
Provider response
Thank you, Jesse! We're glad to hear you appreciated our service and communication. Your recommendation means a lot to us!
Carl Mazaros
Clean and to the point, Tito is the best,and explained every step ………. Thank You Carl
Provider response
Thank you, Carl! We're glad to hear that Tito provided clear and helpful guidance; we appreciate your feedback.
Boris Tavcar
Very professional. Extremely helpful with some of the new rodent infestation problems becoming prevalent in our community. Have been a customer for quite a while now. Love the company.
Provider response
Thanks Boris for being a continued customer! We're always happy to help!
Deborah Dinsdale
I highly recommend TMPC. Fabulous, reliable service and great people.
Provider response
Thank you so much for the 5 star review. We appreciate you taking the time to share your experience, it means a great deal to us. We look forward to seeing you again.
Christopher Schackman
Always appreciate the thoroughness and quality of the service with Kevin.
Provider response
Thanks Christopher for taking the time to give us a great rating!
Justin Gerthoffer
This company never stops asking me to review their service, it is extremely obnoxious, so here is your review.
Provider response
Hi Justin, we completed agree with you. We’re working on a way to opt out of that message without opting out of messaging all together. We totally get your frustration. Thanks for the review!
Carey Nelms
Spike is the best! Got rid of my mouse problems.
Provider response
Thank you for your 5-star review!
Doni Matthews
These guys are great, very professional very personable. People would recommend them 100%.
Provider response
Thank you for the 5 stars Doni!
Sherry Hybarger
Beware of this company. They give you no information on the pest that you're dealing with ( bed bugs)! They treated my home and to no avail did they get rid of them. They don't go over the cycle of bed bugs and how they come back and how they won't re-treat your home. They want another $2,500.00 to do it again! This place is very unprofessional and has no sympathy.
Provider response
Hi Sherry, thank you for taking the time to give us feedback. Due to our professional and sympathetic qualities here at Truckee Meadows Pest Control, we've talked to you many times on the phone over the last week, we sent a technician to you for a free inspection to answer any questions you had (in which no bed bugs were found) and offered you a cheaper option for treatment. We did a treatment for you in January which was about 9 months ago, we can't offer indefinite guarantees and can't offer free services as much as we would like to help everyone out. We wish you the best.
Alexandre Doubinkine
I had an excellent technician last year who always did a thorough job, but the last two visits with a new technician have been very disappointing. The service was careless—spider webs were left untouched around the eaves and windows, and within just a week the house and windows were crawling with spiders as if nothing had been done (below is just one example of spiderweb on the window clearly older than a week). When I called to request my former technician and shared my concerns, the manager showed no interest in fixing the problem. They refused to assign a more competent tech and didn't even offer to redo the service. Because of this poor service and lack of accountability, we will not be continuing our contract.
Provider response
We appreciate the feedback and are sorry to hear you're unhappy with the change of technician. To keep cost down for all of our customers, we need to keep the technicians on their route and maintain efficiency. Unfortunately, the one and only technician you would accept from our company is way out of the way. We wish you nothing but the best.
Eric Wentzel
Avoid these people like the plaque They came over decided the ants were too high and ghosted me
Provider response
Hi Eric, we apologized you missed Victor's voicemail. Unfortunately, we don't have the equipment to safely work on your current pest issue. However, we did leave a message about some other solutions that could possibly help us service you in the future. Feel free to call our office at 775-332-0604 or email us at contact@tmpestcontrol.com so we can further explain.
Zachary Shields
They inspected our home and provided a report and a few weeks later after my GC saw a number of places that rodents may be entering that were not included in their initial report, I called to see if they could come back and the rep on the phone was very short and rude and said they would not come back under any circumstance without charging and essentially hung up on me. It was very odd since I was calling to hire them but the conversation didn't even get to that point because he assumed I was looking for free work. Very strange.
Provider response
Thanks for your feedback — we're really sorry to hear about your experience. We do have a policy in place for follow-up visits, which might have led to some confusion, but the experience you had on the phone call is not how we want anyone to feel when they reach out to us. We appreciate you taking the time to share this, and we’d love a chance to talk things through. If you're open to it, feel free to email us at contact@tmpestcontrol.com.
Gail Rowe
The technician sent to my house as a re-visit to deal with a yellowjacket and grasshopper invasion was rude and dismissive. I have used this company for several years but I intend to cancel their service. Their technicians, after two revisits this year, appear to be lacking training and customer service skills.
Provider response
We're sorry to hear about your recent experience with our technician. As you know this is not how we do business. We value your business, and we sincerely want you to experience our service at the highest level. We hope that you will allow us the opportunity to make it better. Thank you again for trusting us with your pest control needs.
Ryan V
Your employees suck at driving!!! Thanks for almost ripping off my front end and cutting me off. Tell your employees to learn to drive, if they are coming up to their exit, plan ahead and don't wait till the last second!
Provider response
Thank you Ryan, we know how maddening it can be out on the roads sometimes. We appreciate the feedback and grace while they try to navigate to their destinations and we will do better at planning our routes ahead.
Scott M
Tech was 90 minutes late. No call from the office. Over priced $240 for a simple spraying, no thanks
Provider response
Hello Scott, we give 2-hour windows for our technicians' appointments because we work in the service industry and some appointments take longer than others. We also don't provide a "simple spray". We do a thorough inspection, de-web entire home, treat and give a 30-day guarantee. We take pest control very seriously, and our prices reflect our professionalism. We would love for you to actually experience our 5-star service and will happily provide a discount code for you.
Rachel Meaker
Spike is extremely rude and unprofessional! Arrived more than 1 1/2 hours late for an appointment and did not even have the courtesy to apologize for wasting my time.
Provider response
Hi Rachel, We apologize for the poor experience you have had with Truckee Meadows Pest Control and ask that you give us another chance to make it right.
Jeremy Robinson
I decided to try rhem since 104.5 plugs them as part of the Rob anybody and Dawn show. Went to their website to request a quote/service and put my info in. Called them about a week later and nobody answered and still haven't contacted me. I went with Natura since they came around the neighborhood. They answered immediately and were able to schedule me within a week.
Provider response
Jeremy, while this not the typical review we are accustomed to, we appreciate your feedback. Technology can be fickle. We know that there is a glitch in our website in regards to email communication that we are currently working through.<br>While this does not absolve us, we hope you will accept our sincere apology.<br><br>We will continue to strive to be better and do better as to serve our community to the best of our ability. Thank you again for your feedback.
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Treatment and cost guides before you call
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