Rove Pest Control

Jill is very professional and thorough. She does a great job and always takes the time to address any specific concerns we may have.

We were explained in detail what was being done and the time he took with us.

Don’t go with Rove even if you had a good experience with them. Their customer service is completely different now that they have been bought by Greenix recently. They’re no longer a local company as they have lost control of the customer service and the ability to maintain good customer relations. Last week we called specifically about mice. The sales representative explained an annual plan and represented that it covered mice and other pests. We were also told we needed to sign immediately to receive same-day service. No technician arrived that day, and we later learned the appointment had been moved to a day we had specifically said we would be out of town. When a technician eventually arrived, he explained that the plan we purchased did not actually address the interior rodent issue we called about. We canceled without charge, but the sales process was frustrating and wasted significant time.

Excellent service

Brian took care of my yard today and did a great job! He stayed in touch being I wasn't home. He sent pictures and went above and beyond for me. Thank you!! ...

The gal came out and walked the yard with me. Showed me all of the areas to be treated, sent photos and explained everything as she was walking with me. Very professional.

They always do an excellent job

She was really friendly and telling us what she was doing

On time and very friendly. I appreciate when tell me exactly what they will be doing. I started a year of services this fall. They took care of my wasp situation.

Would never coordinate scheduling to make sure it worked for in-house bug spraying and traps. Because of this everytime theyd schedule me id have to call to reschedule. Multiple times they didnt give either enough advance notice (no more than 8-30 minutes) and even then they wouldn’t knock on the door or just MAYBE leave a flyer. My backyard is locked so they’d consistently not give enough advance notice, walk around the front half of the house and charge me for a full job. Yet the inside isnt sprayed or serviced and neither is the other half of the outside of the house. One of the techs also hit on me. Even in trying to cancel my service after hearing all this they were trying to upsell me. Their business is terrible!! Idk why this place has so many high star ratings. It has to be a bunch of rich people not knowing they’re being ripped off for a job they could do in 20 minutes and spend far less than they charge. Even after canceling the guy who came to pickup my bait traps gave me an 8 minutes advance notice hed be over and then never knocked on the door. I called him back hours later thinking he got delayed and he said he picked up all my outdoor traps. Mind you I had to work from home today to make sure they picked them all up so Im on my couch working and can fully see the front door and if anyone approached. No one did. I had bait traps in my basement and two in my backyard that is LOCKED. If the man walked more than 20 feet around my house to the fence door to check it or preferably knocked my my door since im paying $130 for this service, i wouldve let him in to collect the remaining traps. He thought he had collected them all. The company does a terrible job with customer service, note taking, and communication and processes. Would not reccomend.

Ever since Rove has been taken over by Greenix, both the service and customer service have gotten significantly worse. We ended up canceling our service at both the properties we had with them. Do not recommend since they sold the company.

We were roped in to a year-long contract by a door-to-door sales guy last summer - wouldn't take no for an answer. We held on for a year, but I've been trying to cancel now. Unfortunately, my cancellation came at the same time as a merger or something with Greenix, so there has been a tremendous amount of miscommunication. I was asked to submit my 30-day cancellation in writing - so I did on 7/10. I've since been charged twice (on 7/24 and 7/28) - apparently for June and July. That's fine. I didn't hear back from Rove regarding my cancellation, so I called Greenix and cancelled with them. On 8/21, I was contacted by Rove and was asked to pay another round of billing - with a statement date of 7/24. At this point, I have no idea who I'm even working with - Greenix or Rove. But regardless, I want to be done. I've cancelled or tried to cancel several times now - I've been informed that my cancellation was successful - and I'm STILL getting contacted. Get it together.

He was thoughtful and kind and kept me up to date

Orlando always does a very good job! He always removes all the Cobb webs and sprays so I can be ahead of any bug problem.

My daughter has been here both times with Megan Always friendly and job done excellent

Knowledgeable and friendly. Was sure to check the whole lawn and treat for ants as well as house perimeter.

Orlando was respectful, making sure it was ok to enter private spaces. He also was responsive to my comments, thanks!

Sam did a great job and was so easy to work with

Jacob did a great job! Listened to a couple of issues I had (wasp nests under eves) and took care of them. Thank you Jacob!