Smitter Pest Control Co
Verified1650 Division Ave S, Grand Rapids, MI 49507
Open 5 days/week
About Smitter Pest Control Co
Nothing disrupts the flow of your home or office than an unwanted insect, rodent or bug. When pests find their way inside, the experienced Grand Rapids exterminators at Smitter Pest Control know exactly how to eliminate the pesky invaders. That’s why we call ourselves small game hunters. Pest come in all shapes and sizes. Some crawl, some climb and some fly. Insects, spiders and rodents all qualify as the pests our experienced team of exterminators handles. No matter what kind of pest, the small game hunters at Smitter Pest Control carry the tools to take care of them and the experience needed to make sure no immediate return occurs. Office Hours: 9 am - 3 pm
Rating Breakdown
4.7
★★★★★121 reviews
Customer Reviews (30)
Response from Smitter Pest Control Co
Thanks for the 5 stars John!
We had a terrible chipmunk/mice problem in our garage around late spring about 2 years ago, and my husband and I had tried everything to get rid of them and nothing we tried really worked. We decided to call someone, and we were recommended Smitter by a friend of ours who hired them for a wasp nest and his mothers house, he said that the service was amazing and really helped them out and... I can confirm this company is legit! They were very helpful and informative about the process and bait they used, as well as answering any other questions I had. After just 1 week we started to see a major decrease in the damage being done in the garage from the critters, now our garage is now finally rodent free! Thank you!
Response from Smitter Pest Control Co
Thanks so much for sharing your positive experience in detail Chloe! We're glad we could rid you of your unwanted garage guests and we appreciate your business!
John is fantastic! He works with our apartment complex, and has been helping us with a pest control issue from another unit. He is on time and incredibly thorough. He has made us have a peace of mind and reassured us on the issue. I will definitely be keeping Smitters in mind if I ever need them for my own house.
Response from Smitter Pest Control Co
Thanks for the great review Tae! We're glad John took care of your issue and we appreciate your business!
Can't say enough great things about this company! The office girls were so nice and helpful even when I had to reschedule my appointment. The technician than came out was very professional and answered ALL of my questions while he found where the little buggers where coming in from. Been mouse free for over a month now! Great service and great staff!
Response from Smitter Pest Control Co
We can't say enough about this great review Jennifer! We appreciate the shout out and we're glad our team took great care of you while getting rid of those mice. Thanks again for the kind words and your business!
I have used John a few times. The first time it was to treat carpenter ants in my garage. He responded quickly and he was there the next day! Carpenter ants were gone! He most recently came to my house and sprayed the whole yard for ants and mosquitoes and that was successful as well, no surprise though. Last night I had ants entering my house and I completely freaked out and John talked to me after hours and explained what needed ti be done. He was to my house by 7:30am and sprayed inside. John is a very nice person who not only loves his job but his customers. If I could give him 10 stars, I would!
Response from Smitter Pest Control Co
Wow Heather! Thanks so much for sharing your past experiences in your wonderful review. John and the rest of our team value our customers and we always try to go above and beyond. We appreciate the kind words and your business!
Response from Smitter Pest Control Co
Thanks for the 5 stars Jeffrey!
I speak very highly of Smitter Pest Control!! John is a very honest and trustworthy person and I would choose them over any other company!! If you are debating over who to use, please go with them!!
Response from Smitter Pest Control Co
Thanks for sharing your positive experience Amy! We’re glad John took care of you and we appreciate your business.
Quick quotes, exceptional customer service, efficient service! Couldn't ask for more from a pest control company. Love they're local to us, and plan to recommend to everyone.
Response from Smitter Pest Control Co
Thanks for the A+ review! We couldn't ask for more from a testimonial. We appreciate your business and the recommendations!
John and his crew are very professional and friendly! They do an awesome job and have very reasonable prices! Highly recommend!
Response from Smitter Pest Control Co
Thanks for sharing your positive experience Deb! We're glad John and the team took great care of you and we appreciate the recommendation!
I can't speak highly enough about Smitter Pest Control! We had a situation where wasps were getting into our home. To my surprise, they were able to schedule our appointment the same day. In fact, a tech came out within hours of my phone call. It was a HUGE relief to me, as I was incredibly stressed out with the wasps getting inside the house. The woman I spoke to on the phone was phenomenal, and just very helpful and kind. The tech that came out was great, and very empathetic to our situation. Our entire experience with this company was wonderful. We had a handful of wasps that came through our basement after treatment, but they were lethargic and not a threat, and we were given a heads up in advance to potentially expect that. Smitter came out on Monday, and as of Wednesday, we no longer have any wasps 🙏 Thank you so much for your kindness and prompt service! :)
Response from Smitter Pest Control Co
Thanks so much for sharing your positive experience Sara! We're glad we were able to remedy your wasp problem successfully and we appreciate your business and the great review!
Definitely recommend this place. Alyssia and John are both great. They helped out quite a bit, were honest, transparent and reasonable with cost. Far better experience than with the bigger companies too.
Response from Smitter Pest Control Co
Thanks for the great review Nicholas! We're glad you had a positive experience and we appreciate your business!
John and his team are great!
Response from Smitter Pest Control Co
Shelli and her review are great!
Great Company, Great Service. Always helpful and prompt when responding. John the owner is one of the nicest guys in the business.
Response from Smitter Pest Control Co
Thanks for the great review Nick! We appreciate the kind words and your business!
They are the best. Professional, helpful and always willing to answer any dumb question I had. The owner is the Bomb.
Response from Smitter Pest Control Co
Thanks for the great review Nicholas! We learned in 2nd grade that there are no dumb questions — but we probably asked a few of them ourselves! We appreciate the kind words and your business!
John was wonderful. He was very helpful and had a wealth of knowledge. We will use them again in the future if needed!
Response from Smitter Pest Control Co
Thanks for the great review Katrina! We appreciate your business and we'll be here if you ever need us again.
John was professional, courteous and helpful on his visit today. He recommended a few areas to seal up. He assured me the bait for the mice was completely out of reach from our pet. Overall, a good experience. Time will tell if treatment is working if no more mice. He said give it 2 weeks at least to do its job. I am confident it will be effective.
Response from Smitter Pest Control Co
Thanks for the great review Tim! We appreciate the kind words and your business!
We had a bird that flew up into our dryer and we called Smitter Pest Control! John was out here within the hour. He got the bird out and even attached our new vent cover that we had on for us. That’s what i call going above and beyond. Thank you John!!!
Response from Smitter Pest Control Co
Thanks for sharing your positive experience Amber! We're glad John was able to solve your bird issue and hopefully prevent a similar problem in the future. We appreciate your business and the great review!
Inspection was done within a short period of time and was very helpful. The problem identified was very small and her recommended that I could fix/address the concern on my own. I appreciated the recommendations on how to fix on my own with out any pressure to buy additional services/products. In addition, it was my understanding that the initial inspection fee (which he kindly waived) would have applied to any services that had been provided. Highly recommend.
Response from Smitter Pest Control Co
Thanks for the detailed review Roger! We take great pride in our customer service so if we can help a customer and save them money too, we are always happy to do it. We've learned over the years that treating customers right is always a win-win! Thank you for reaching out to us and for your recommendation!
Highly recommend. They were quick to respond and provide a quote for mice. When they came to our house, they were very friendly, informative, and provided information without overcharging us. They took the time and were not pushy. I will definitely reach out to them again if we need assistance!
Response from Smitter Pest Control Co
Thanks for sharing your positive experience Megan. We appreciate your business and the recommendation!
Honest and trustworthy. John did a great job for us. We’ll be using this company going forward.
Response from Smitter Pest Control Co
Thanks for the great review Travis! We'll be here when you need us again!
Response from Smitter Pest Control Co
You are not in our system Veronica so hopefully this was left in error. Please call us directly so we can figure out what happened.
They were very nice but simply spread bait around the house for the mice. I should have done that myself.
Response from Smitter Pest Control Co
Thanks for the 4-stars Paul.
Payed over $500 and still have fleas. They came to my house 4 times and I still have fleas. Never again with this company. So disappointed 😔
Response from Smitter Pest Control Co
We are sorry that you were not satisfied with our recent service. However, there seems to be some confusion in regards to your situation. We sprayed your property for fleas on four separate occasions, but you were only charged for the first 2 visits. We confirmed on our last two visits that the fleas were eliminated and were no longer an issue.<br><br>Despite your claims that they were still there after our third visit, we did not find any active fleas on that visit or the next one. We also asked you several times to save any evidence of these active fleas so we could see them, but you were not able to produce any for us to see.<br><br>We have gone above and beyond in eliminating the fleas from your property so it is unfortunate that you do not reflect our efforts in your review. If you find any active fleas, please save evidence of them and we will address the issue.<br><br>We always stand behind our work but we cannot eliminate something that is no longer there. If you have any further questions or concerns, please reach out to us and we will do what we can to help.
Used them for ant and spider control at our business. On the most recent visit, the technician did not wear a mask while inside our offices and came within a few feet of several of our employees. Called to cancel our business, and the person said they do not wear masks unless they are asked. I wondered how that is professional behavior with a pandemic going on and she said "OK we will cancel your service" and then she just hung up. Wearing a mask does not just protect the one wearing it. It is worn as a courtesy to those that person interacts with. Unfortunately, mask wearing has been politicized. It is sad that this company has been negatively influenced by our country's "leaders" and do not fully understand why mask wearing saves lives.
Response from Smitter Pest Control Co
Thank you for your feedback. We are sorry that you chose to cancel your service and for the recent issue during our last visit.<br><br>Although the majority of our commercial calls are made before or after hours with no one present, all of our technicians carry masks and wear them when asked to do so. On the most recent visit to your business, our technician knocked on the door and was greeted by someone who was not wearing a mask. He was not asked to wear a mask and, upon entering the business, he also noticed that no one in the office was wearing masks. Since no one asked him to wear one, he did not put his on.<br><br>At no time during the visit was he asked to put on a mask. If he had been asked, he would have complied immediately. As he was leaving, he was asked if he could wear a mask the next time he visited, which he readily agreed to do. Usually, our technicians try to mimic what they see, and since no one inside the business was wearing a mask, his interpretation was that he did not need to wear one either.<br><br>When you called to cancel, we agreed to your request and ended the call. It is our policy to do what customers ask us to do so we did not see any point in arguing with you. We realize that all businesses have their own preferences regarding mask wearing and we try to respect the wishes of each business accordingly.<br><br>We apologize if we misinterpreted your wishes.
Response from Smitter Pest Control Co
We were sorry to hear you were not entirely satisfied with out services. We have not heard back from you so please reach out to us to let us know how we can help.
Nice people, but didn't solve our problem. It's worse now after 3 treatments, than when we started.
Response from Smitter Pest Control Co
Sorry you were not happy with our services. I will look into your issue and have someone get in touch with you to see what we can do to fix it. Thank you.<br><br>UPDATE: The owner of our company has made several attempts to contact you to resolve your issue and has not heard back from anyone yet. I looked into your complaint and discovered several additional facts that you failed to mention in your review.<br><br>First, you were told before each treatment that eliminating bed bugs takes time, and that the process is not immediate. Second, despite us mentioning several times that spraying your own home-remedy on top of our treatments would render them less effective, you continued to spray rubbing-alcohol on top of our treatments. Third, we graciously went back to treat your property multiple times in a short time span, above and beyond what you contracted us to do.<br><br>We are sorry that your bed-bug issue is still unresolved, but we feel that we went well beyond what you paid us to do. Please contact us so that we can try to help fix your issue. Thank you.
Response from Smitter Pest Control Co
Thanks Andy. While we definitely appreciate the 4-stars, please feel free to call and let us know what we could have done to earn that extra star. Our goal is always customer satisfaction so if we can improve our services in any way, we are always open to customer feedback that helps us to do so.
The owner himself came and sprayed my house for bed bugs. This was an upper apartment house. He also did the downstairs tenants. He said their house was so disgusting he almost threw up. He said thats gotta be where they are coming from. He said i pay for two sprays which are two weeks apart. I did EVERY single thing on the list to prep for the spray. He said i did way more than anyone else ever does. I was determined to get this issue resolved. So he did the two sprays two weeks apart and said if we have any problem after that, then they come back for free. I still had a problem so they came back a third time two weeks after. Still two weeks after that, i was getting bit. I called and left a voicemail that friday morning when i woke up with the bites. Didnt hear back so i thought they must have been super busy. That Friday night i found one on my bedroom door; took a piece of tape, squished it and kept it for them to see. On monday afternoon they still hadn't returned my call, so i called again. Then the receptionist said they need to see a live bug. I said i have a bug that i caught...but automatically killed it, but i still had it! They said they wont come unless i catch a live bed bug for them. Mind you....i only seen TWO bedbugs over this entire time (2months) but i VERY often was getting bit. They said it doesnt matter bc i killed it, they wouldnt come til i catch a live one. I felt defeated. I left it alone but still continued to get bit and i called demanding that the owner get ahold of me....i demanded two different days and he still never called me. The receptionist was shocked because she said "i told him to call you yesterday!" The owner also told her - it could be coming from my sons dads house..which doesnt make sense because noone over there has gotten bit. Im beyond upset that i payed close to $400 to get this issue taken care of and its not. Everytime they came, i took every piece of clothing and linen out of the house, washed and dryed it...ive done absolutely everything i could! The receptionist also mentioned that they usually always can get rid of them in two sprays. I sure wish that was the case with mine because im the one out $400 and still having an issue. Im disgusted with the owner.
Response from Smitter Pest Control Co
After reviewing your case with everyone involved this past weekend, including the owner, we feel that, despite our best efforts, you choose to hold us up to a much higher standard than we can be expected to reach. While we regret that you had an issue with our services, we went above and beyond in trying to help you rid your apartment of bed bugs.<br><br>However, we'd like to clear up some of the facts you incorrectly stated. First, your landlord actually contracted with us and paid us for the job. We do not know what she charged you but she was the one who paid us for the service.<br><br>Second, we DID show up to spray the residence a THIRD time, but you had already moved out. In our discussions, you had mentioned that you were moving out due to issues other than the bed bugs but you did not tell us when you were actually moving. When we showed up, we sprayed both your apartment and the one below it, where we thought the bed bug problem was originating.<br><br>Unfortunately, your calls and requests to have us come out and spray your new apartment were not part of the contract and it is against our company policy to do so.<br><br>As far as the phone communications, you called us multiple times and, despite you asking us to do things that we could not do, we responded each time you reached out to us. You did not always answer but we did make every effort to get back to you in a timely manner when you called.<br><br>Again, we are sorry that this incident did not work out in your favor but we feel that we went above and beyond to hold up our end of the deal and that your requests for further treatment at your new apartment were beyond the scope of our agreement.
Response from Smitter Pest Control Co
We are sorry but we do not have a record of you being a customer. Please reach out to us so that we can figure out what may have happened.
Fast and friendly service. Prices are very affordable. I just haven't seen any improvement.
Response from Smitter Pest Control Co
Thanks Gina!
Contact Information
Phone
+1616-245-7215Address
1650 Division Ave S, Grand Rapids, MI 49507
Hours
Frequently Mentioned