Provider profile

Moerman Pest Control/Michigan Termite Service Inc.

4.8 stars from 52 customer reviews · 3969 Remembrance Rd NW, Grand Rapids, MI 49534

  • 4.8 out of 5 stars
  • 52 customer reviews
  • Grand Rapids, Michigan
  • Open 5 days/week
4.8
Rating
52
Reviews
Yes
Claimed
Yes
Website

About this provider in Grand Rapids

Have pests? Look no farther - no matter the pest, we can get rid of it for you! We work to prevent pests from coming back by providing year-round pest protection for your home and family and/or your business.

Pests handledtermitescarpenter antsantsspiderswasps
Praised forprofessionalthoroughknowledgeablehighly recommended
Methodsseasonal package

Rating breakdown from customer reviews

4.8

52 reviews

5
49
4
0
3
0
2
1
1
2

Customer reviews for Moerman Pest Control/Michigan Termite Service Inc.

KM

Kenzie Morley

10mo ago

Had the absolute best experience! Customer service is 10/10. I highly recommend them for their services. We had termites a few years ago (still no sign of more) - they came same day and took care of our issue. And this summer we had a huge wasp nest in our porch. Again, same day service and no issues since. Shop local. They are great people.

Provider response

Thank you so much for taking time to write this review for us Kenzie. We are happy to be of service!

NB

noah brown

1y ago

Could not be more satisfied with Moerman’s work had some problems and they got it take care of within 12 hours of my call. Fair priced and very very professional. Would recommend them for any residential or commercial property!

Provider response

Thank you so much Noah, we are happy to be of service! Thank you for your business!

SW

Sarena Wing

1y ago

Returned my call very quickly and quickly helped me identify the issue. Super nice! Thank you

Provider response

Thank you for your business!!

AT

allison trumbull

1y ago

We have done business with Moerman for 20+ years. Top notch! I’d highly recommend them to any one!

Provider response

Thank you for the review Allison! Grateful for your business!

M

Matthew

2y ago

These are the kind of people with whom you want to work. Knowledgeable, professional, and respectful. I don’t know what my next pest issue will be, but I know I will be calling Moeman.

Provider response

Thank you for your kind words Matthew! We will be here whenever you need us next!! :)

MH

Michelle Hogenmiller

2y ago

Moerman Pest Control has been great to work with! Ryan was very informative and made sure to check in on the issue when treating the inside of our house for beetles. Ending up going with the seasonal package and after two treatments, we have noticed a significant reduction in spiders (and other bugs) around our property.

Provider response

Thank you Michelle! So happy to hear that we were able to take care of the problem and continue to do so! Thank you for your business!

AE

Anne Edsenga

2y ago

Moerman Pest Control has some of the best customer service I have ever experienced. We had two different types of bugs in our house….one looked like it might be termites. Ryan had me take a photo and send it to him. He was able to reassure me that they were ants. He took care of our issue very quickly and checked in to make sure we were happy customers. Highly recommend this company!

Provider response

Thank you so much Anne, we are happy we were able to have your business :)

MP

Makayla Pattenaude

2y ago

Ryan and his team were very efficient, knowledgeable and professional! I highly recommend giving him a call for all your pest control needs!

Provider response

Thanks so much for your kind review Makayla!!

JB

Joe Bockheim

2y ago

Highly recommend. Ryan diagnosed and solved our problem immediately. Very professional

Provider response

Thank you, Joe, so glad we could take care of the problem for you!

E

E

2y ago

I don't understand the glowing reviews. Maybe we just slipped through the cracks. Last year they skipped a whole month and never came out. Even though I paid for the whole year. We asked them to call before they came out which they almost never did. I think their scheduling needs more work. This year they never sent an offer to pay for a whole year so perhaps they are tired of us as a customer as well. I think I'll just spray it myself from now on.

Provider response

I have a good idea of who this is and would have loved a phone call or email to discuss your concerns, as we recall having discussed this at the end of last year's season. Our renewals for pest control typically come out end of March/April. We do not typically schedule our monthly service every single month, as it is unrealistic to know our exact times when we are servicing many of our customers' properties every day - similar to most service tech time windows that are given. I know we have had numerous conversations with you about scheduling. The month of September was made up early October, as our seasonal workers were no longer with us, and there were a number of properties that received their September service in early October. This was already discussed with you last year and apologized for. I am sorry to hear that you are still disgruntled. We will still send out a renewal and would love to talk further with you if you are interested. Thanks!

DH

dennis holefca

2y ago

Great service, response and follow up. Above and beyond. They fixed my bee problem!

Provider response

Thank you Dennis!

JV

Jack VanOverloop

2y ago

Very thorough, very professional exceptional results. Pest control is this company's focus, not a sideline. Mosquito free all summer. Highly recommended.

Provider response

Thank you Jack, looking forward to another season coming up!

MS

merle shoemaker

2y ago

Ryan really went out of his way and did a great job at our family cottage. We were having some issues with termites and carpenter ants. Ryan was very diligent and came back a couple times to make sure we were happy. Would definitely recommend this company.

Provider response

Thank you Merle!

CP

Casie Pickle

2y ago

Great experience overall! The team was super responsive and helpful. So happy they are on the Westside and happened to be available the same day for service. Thanks again!!

Provider response

Thank you Casie!!

MS

Morgan Schuiteman

2y ago

Ryan does such a good job and is so knowledgeable in what he does. He truly cares and I appreciate that he doesn’t just do his job to never hear from him again. He always checks back in to ensure the problem is taken care of. Would highly recommend Moerman Pest Control to anyone who needs good quality work from people who care!

Provider response

Thank you for your review, Morgan!!

KH

Kira Hamly

2y ago

After spying some ginormous and creepy spiders in and around my house, I reached out for what I was hoping would be an instant fix and THANK GOODNESS they were able to come out that same day to spray!! I have yet to see anymore spiders since the visit and can now sleep peacefully at night!!! Would 100% recommend to anyone!

Provider response

Thank you Kira, glad we were able to help you sleep better at night!! (:

AS

Andrea Seres

3y ago

I didn’t get their service because after leaving a message, talking to someone twice and being told I’d be contacted back to schedule and never was! I wanted to try them due to previous reviews and because they’re super close to me, but 3 attempts on my part to set it up is really annoying.

Provider response

Hi Andrea! Thanks for reaching out. We do apologize for any miscommunication on our part. I do remember giving you the advice for your drain flies/gnat problem, suggesting at the end of your day to run hot water for a few minutes down the drain, and then pour vinegar down the drain and let it sit overnight. I reviewed all of my calls and do not see another call or message from you after that advice was given. I do apologize if you were expecting another call back from a technician. We hope that you were able to solve the problem with the gnats and would be happy to assist you further if you still need!

CK

Carrie Koster

3y ago

If you go with this company, be careful. I would suggest you not sign a contract with them until they arrive to do the work. We signed, they did not show up within the time frame promised. So we tried to cancel due to their lack of follow through. We were then threatened with legal action by the salesman. Instead of the owner calling us to work things out, he also called and threatened us with legal action. In the end we allowed them to come and we paid them but only to get them to go away. If a company is willing to risk their reputation for 880 dollars then you have to wonder about their integrity.

Provider response

Hi Carrie. We have apologized for the delay in the termite treatment date for your barn, as we were in our busiest time of year. When we did have our technicians come to do the work, they were turned away because your husband stated that they "looked too tired", which is why the treatment date was delayed once again. Ryan did appreciate the call back from Bruce, apologizing for the way he handled the original call, when he falsely stated that the barn was already treated by another company because of our delay, which is when Ryan reminded him that he had a signed contract. We are sorry to hear that you are unsatisfied with the process of signing a contract with us, we have never had a problem with any of our customers, including the cancellation of contracts, in our 78 years of business. Your barn will be under warranty for the control of termites for one year, if any issues arise, please do not hesitate to reach out!

CS

Courtney Skinner

4y ago

Highly recommend this business. We had carpenter ants this Spring and Ryan called me back the same day and offered to look at the issue that day too. Very quick, honest, and he has always been very responsive when I have a bug question (and I had several b/c I'm paranoid). We signed up for the Spring/Summer season and have been very impressed. Family owned too which we support over national chains when possible. Wouldn't hesitate to call again next year and use their services again.

Provider response

Thank you Courtney, we appreciate your business!!

LO

Leah Olsen

5y ago

I would highly recommend Moerman Pest control. When we called Ryan responded right away. He came to our house the same day to inspect the problem and give us a quote. Their pricing was extremely fair. They were able to come and treat for ants within the next two days. Ryan was so professional and has even called back a couple time to personally make sure everything was taken care of and that we were satisfied with our results. If given the opportunity we love to support local family owned businesses and this one is top notch!

Provider response

Thank you Leah glad to help

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