Naturescape Lawn and Landscape Care

One year, but have had a good experience so far. Had my lawn aerated and young man was very helpful and cared about the job he did. Unfortunately year two is a letdown, always saying I am on schedule and then don't show up. It's rarely weather related either.

I’m very disappointed with my experience. On July 1st I contacted the company because my lawn had developed white clover for the first time in the three years I’ve lived here. I usually fertilize my own lawn, but I work 60-hour weeks and only have time to mow. I was told someone would come out ASAP. After hearing nothing, I followed up and was told on July 13, that "ASAP" actually meant when my fourth application was scheduled. On July 20, I received another apology and was assured someone would be be here that Thursday. Thursday came and went, and once again no one showed up or even notified me of a delay. As of July 27, no one has come out, and no one has reached out to explain the delay or provide an update. I find it hard to believe this is what the company considers customer service or customer satisfaction. A simple phone call or email would have gone a long way, but instead I've been left waiting with repeated promises that were never kept. At this point, I no longer feel like my business is valued. The repeated broken commitments, poor communication, and lack of follow-through have convinced me to cancel my scheduled fall aeration and overseeding and take my lawn care business elsewhere. I understand that schedules can change, but keeping customers informed and honoring commitments should be a basic expectation. Unfortunately, that hasn't been my experience.

I asked for more product in my easement for weeds and got it and it's made a big difference. They listen! Update, 716/27, they called to ask if the product did its job since we had a heavy rain shortly thereafter. It worked, no weeds, and I felt they went above and beyond to make sure I was satisfied. A rarity in this climate we're in and much appreciated! I'm very satisfied.

Naturescape is the best I’ve ever used! My yard looks amazing. Even with this heat wave my yard is still green and thriving!! I’ve always wanted a thick yard of nothing but grass and thanks to Naturescape I now have that!! Try them…you won’t regret it. Best money I’ve ever spent on lawn care company!!

Very nice young man! Very respectful and accommodating.

Edit added: Since posting this review multiple leaders within Naturescape have reached out and apologized profusely for the service received. I do believe that they have retrained staff and expect the issues to not occur going forward. Really appreciate the understanding of the leaders within Naturescape. Naturescape Cedar Rapids snow removal is now day 3 post a 3" snow storm and no show despite our regular calls confirming service. After promising to be out yesterday afternoon, and again failing to show up, my husband, with a heart condition, shoveled the sidewalks and enough of a path to get the trash bins out. (Note, the entire reason for the snow removal service is his heart health). Then Naturescape CR returns my call from last night asking what we need. Ah, do what you say you'll do, would be nice. Since temperatures will be rising for the rest of the week we will let what remains melt. It will be faster than waiting on Naturescape which says they'll be out within 12 hours of the storm ending. Note, they did show up the first night post storm at 9 pm and cleared the already cleared drive of our next door neighbors, who do not contract with them. My husband flashed our porch lights and stood at the door waving to try and get the drivers attention and let them know they were at the wrong address. No luck. No apology, just continued promises to provide service by the end of the afternoon, with repeated service failure. If you really need snow removal, good luck with Naturescape Cedar Rapids.........

We signed up with Naturescape for snow removal, but apparently what we got was a suspense thriller—“Will They Ever Show Up?” Spoiler alert: still waiting. It’s now day 3 after a massive (brace yourself) 3-inch snowstorm, and despite multiple calls and promises of “we’ll be there later today,” our driveway and sidewalks remained… artistically untouched. At one point, my dad (who, by the way, has a heart condition—the entire reason we PAY for this service) gave up and shoveled it himself just so we could, you know, exist and put our trash bins out. Excellent bonus workout program included, I guess? Oh and by the way, Naturescape DID show up… just not at our house. At 9 PM Monday they heroically cleared our neighbor’s already-cleared driveway (who aren’t even customers). We tried porch lights, waving, probably could’ve set off fireworks—nothing. Commitment to being wrong is impressive. After all this, they called back asking, “What do you need?” At this point? A time machine so we can go back in the past and hire someone else. Good news: temperatures are rising, so nature will finish the job before Naturescape does. Honestly, the sun has been more reliable and it’s 93 million miles away.

Have been using them for several years. Always a good experience and take care of any issues quickly

Pricing is important. Naturescape delivers good service for the money!

We hired Naturescape in June to mow my lawn while we were away for the summer and came back in late August to this. We tried for two weeks to get them out to clean this up, but finally got frustrated when they wouldn’t send anyone out so we cancelled our service. We were charged for five mowings, but according to our neighbors they only mowed it twice. We asked for a refund for the extra billing, but did not receive one.

Great company, great service!

Absolute joke of a company. Claim 100% satisfaction but that's a lie. Original service they didn't notify before coming or even give the option so lawn could be prepped. As a result aeration was subpar with large areas of no plugs or barely any penetration. They offered to reperform the service and notify in advance. They even called and scheduled the day and said they would follow up. They were a no show and weeks later finally called and said they have no record of offering that they would redo the service and now said I would have to pay for it. Get your act together.

To someone that cares about our 100% Committed Customer Satisfaction. We are very dissatisfied with your customer service!!! I’ve called numerous times to talk about our last service. They have taken many notes and apologizes for management not getting back to me about our dissatisfaction. Our previous application was a very rushed job. We were supposed to receive Fertilizer, Broadleaf control, and liquid grasses control. The guy was there for 12 minutes which usually takes if done properly 30-40 minutes. A Half Effort Job on fertilizer application and No broadleaf or grasses control applied. I watched him on our security cameras it looked like he was just on a joy ride!! I immediately called Customer Service and have not got any response from management yet! Even sent Email to customer service and Still No response either!! Now almost a month later!!!!!

They proved they stand by their 100% satisfaction guarantee! Barry Green is FANTASTIC at customer service! Also thank you to Chris out of Des Moines

Issues with weeds in lawn. Have been assured that the company will do an application to kill the weeds. Three weeks + have gone by since contacting them. Still waiting.

First time that I ever had mowing done for me. Was pleased with the job. The grass had been very high and I expected a.lot.of dead grass left. That was not the case. Was a.clean mow and the edge along flower beds trimmed.nicely. I had signed up for just.1 mow but have decided to go ahead for seasonal mow.

Naturescape has done an excellent job on my yard. It is nice not to have to deal with the work required to keep my yard looking good. I am very happy I enlisted there help in keeping my yard looking good.

Awesome that describes

I purchased mowing and 4/5 lawn care application service and after a month nothing was done. I called several times and they apologized and said they aren’t sure why nothing is being done. I got a refunded but would not recommend them if you want services done in a reasonable amount of time.

The gentleman called ahead as I requested so I could contain the dog. He arrived promptly and walked the yard with me so I could show special areas. After a very thorough job, taking extra care around plantings and courteously answered all my questions.

I find this company professional and respectful. Friendly staff. My lawn is noticeably better. Thank you!!

Our lawn has been cared for by Naturescape for several years, and will continue years to come. We have never been dissatisfied! Highly recommend!

I have been very happy with the products and the personnel who made my lawn look so good. I give them ten stars.

Great experience with Naturescape 🙏

The guys have been doing a great job on our lawn for several years.