About this provider in Indianapolis
Pointe Pest Control has been serving the greater Indianapolis area for over 20 years. Pointe Pest Control is dedicated to providing an exceptional pest control service to each and every customer. With our dedicated and knowledgable technicians, we are confident that we can get rid of any pest infestation that you may…
Rating breakdown from customer reviews
4.3
53 reviews
Customer reviews for Pointe Pest Control - Indianapolis
Kylla Shivers
Laura is incredible at what she does. She is extremely thorough and knowledgeable . Not only does she address concerns, but takes the time to explain everything. You can tell she truly cares about her work and her customers. Couldn't ask for a better pest control professional.
Provider response
Hello Kylla! Thank you for your five-star review. We truly value you as a customer, and we’re happy to hear that Laura consistently provides reliable, informative pest control for you. It is truly our pleasure to serve you! If you ever need anything in between services, please don’t hesitate to contact us. Have a pest-free day!
Natanael Mendoza
Laura does our property and we love to have her, she’s always so positive. The John Wick of pest control!
Provider response
Natanael, thank you for your five-star review! We are happy to hear that Laura provides reliable pest control services for you. We are always here when you need us! Please feel free to contact us with any questions or concerns. Have a pest-free day!
Jenny D
We use Pointe Pest at our apartment community. Dave is the best!
Provider response
Jenny, thank you for your five-star review! We're so glad that Dave provides efficient pest control services for your apartment complex. It has been our pleasure to serve your community! Please don't hesitate to contact us with any questions or concerns. Have a wonderful day!
3 6
Big Laura the Assassin is saving our property. She goes above and beyond and we’re happy to have her
Provider response
Thank you for your five-star review, 36! We're so glad that Laura is solving your pest problems, and it is our pleasure to keep your property pest-free. Please feel free to give us a call if you ever need anything. Have a great day!
loralye Bennett
Pointe Pest Control has been fantastic! The team is always professional, friendly, and extremely knowledgeable. They take the time to explain what they’re doing, answer any questions, and make sure everything is handled thoroughly.
Provider response
loralye, thank you for your five-star review! We're thrilled to hear that our team continues to provide you with informative pest control services. It has been our pleasure to serve you! Please feel free to give us a call if you need anything. Have a pest-free day!
Kane Wilson
I absolutely love when these guys come to our property especially Kris who is very knowledgeable and communicates thoroughly. Thank you guys!
Provider response
Hello Kane! Thank you for your five-star review. We truly value you as a customer, and we’re happy to hear that Kris continues to provide informative pest control for you. It is truly our pleasure to serve you! If you ever need anything, please don’t hesitate to contact us. Have a pest-free day!
Lisa Gilmer
Kris came to do a follow up bedbug treatment today and he was amazing!! He let me know everything he was doing. He answered all my questions. He even remade my bed when he was done! He deserves 10 stars very happy with his work.
Provider response
Hello Lisa! Thank you for your five-star review. We are happy to hear that Kris provided informative and considerate bed bug control for you. It has been our pleasure to serve you! Please feel free to contact us with any questions or concerns. Have a pest-free day!
Matthew Keller
Kris was super helpful and kind
Provider response
Matthew, thank you for your five-star review! We’re happy to hear that Kris provided productive pest control for you. We are committed to addressing each pest issue with the utmost care, so we’re glad that Kris achieved this with you! Please feel free to contact us if you ever need anything. Have a great evening!
Blanca León
Laura was fantastic! She was extremely knowledgeable and took the time to explain everything clearly so we understood the treatment process. She is professional, thorough, and very helpful in answering all of our questions. You can tell she really knows her stuff. Highly recommend her for anyone needing pest control services!
Provider response
Hello Blanca! Thank you for your five-star review and recommendation of our team. We’re thrilled that Laura provided informative pest control services for you. Our main goal is to solve each pest issue with the utmost care, so we’re glad that Laura continued this tradition with you! If you have any questions or concerns, please feel free to contact us. Have a pest-free day!
Heather Clark
I purchased mosquito services from Pointe Pest control and WOW what a difference.
Provider response
Thank you for your positive review, Heather! We’re happy to hear that our team provided five-star mosquito control for you. Please don’t hesitate to reach out to us if you ever need anything. Have a wonderful day!
Ashlee Bishop
Kris is very knowledgable, professional, and always a pleasure to work with!!
Provider response
Ashlee, thank you for your five-star review! We’re happy to hear that Kris provides reliable pest control services for you. We truly value you as a customer, and it is our pleasure to serve you! Please feel free to contact us with any questions or concerns. Have a wonderful day!
Sarah Briner
My service technician Drew Harvey was very helpful and knowledgeable. Answered all of my questions I had! He went above and beyond!
Provider response
Hello Sarah! Thank you for your five-star review. We're happy to hear that Drew provided you with an informative service. It is our pleasure to serve you! Please feel free to contact us with any questions or concerns. Have a pest-free day!
AnneShelly
Cameron is hands down the best pest control professional I’ve worked with! He’s reliable, knowledgeable, and extremely thorough. From the moment he arrived, he took the time to explain everything. You can tell he truly cares about doing the job right and making his customers feel comfortable and confident in the service. Since working with Cameron, I’ve seen a huge improvement. Thank you for everything you do! Center Point Apt🤗
Provider response
Thank you for your five-star review, AnneShelly! We're thrilled that Cameron provides informative and effective pest control services for you. It's our pleasure to serve you! Please feel free to contact us with any questions or concerns. Have a pest-free day!
Nikol Weidner
We have used Pointe Pest Control at our community for quite some time now, and Cameron has been our technician for a while. He has truly been such a blessing to work with. Not only does he provide excellent service, but he also takes the time to educate both our team and our residents about pests and the appropriate treatments. His willingness to train and explain the process gives everyone peace of mind. Cameron’s positive attitude, professionalism, and generosity go a long way. We truly appreciate his partnership and the care he shows toward our community.
Provider response
Nikol, thank you for your positive review! We're happy to hear that Cameron provides five-star pest control for your community. It is our pleasure to keep your residents pest-free! We look forward to serving you again in the future, so please don't hesitate to call us if you need anything. Have a wonderful day!
Ali Small
Cameron is always so fantastic and informative when he comes out to service. He has a great personality and is very thorough in his work.
Provider response
Hello Ali! Thank you for your five-star review. We're happy to hear that Cameron provides productive pest control services for you. If you need anything in between scheduled treatments, please give us a call. Have a pest-free day!
Jorge Lluveres Cuba
This is a great company. Laura is very knowledgeable
Provider response
Jorge, thank you for your five-star review! We’re so glad that Laura provides reliable pest control services for you. We are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Anyi Tejeda
Ladra is very reliable and knowledgeable. Excelente job
Provider response
Thank you for your five-star review, Anyi! We're happy to hear that Laura provides effective pest control services for you. If you have any questions or concerns, please feel free to give us a call. Have a great day!
Karina Penaloza Flores
Laura is amazing! She is always professional, thorough, and very responsive. She takes the time to explain everything and makes sure the job is done right. We truly appreciate her great service!
Provider response
Karina, thank you for your five-star review! We're so glad that Laura consistently provides productive and informative services for you. It's always our pleasure to serve you! If you ever need anything, please don't hesitate to contact us. Have a wonderful day!
Sara Benham
Ryan and Harvey visited our property and handled a pest problem we were facing exceptionally well! We are incredibly grateful for their professionalism and expertise.
Provider response
Hello Sara! Thank you for your five-star review. We strive to always deliver excellent customer service in addition to efficient pest control, so we’re happy to hear that both Ryan and Harvey achieved this with you! If you ever need anything, please don’t hesitate to give us a call. Have a wonderful evening!
antoinette carter
We use them her on my Property and Cameron is simply the best. He pays close attention to the need of the community. Try them out, you will not be disappointed!
Provider response
Hello Antoinette! Thank you for your five-star review. We're happy to hear that Cameron provides productive pest control services for your property. It's our pleasure to serve your community! If you have any questions or concerns, please feel free to contact us. Have a great day!
Jonathan W
Well deserved
Provider response
Jonathan, thank you for your feedback. We would like the opportunity to learn the reasoning behind your rating in order to remedy the situation. At your convenience, please contact us to discuss your recent experience with our services. We look forward to hearing from you soon, and we hope you have a great day.
Heather Gregory
The man that did our home inspection was very nice but wasn’t as thorough as I’d hoped. He was also kind of pushy about scheduling a treatment. - odd vibes once I asked if the company used to have another name!
Provider response
Heather, thank you for your review. We are concerned to hear that your recent service did not address all of your pest concerns. If you would like to discuss this situation or request a service, please don't hesitate to contact us. We truly care about our customers and being able to do everything right by them. We look forward to hearing from you soon, and we hope you have a wonderful day!
Roxanne Zbikowski
5 star is what my apartment complex uses at Stone Bridge Crossing and I am NOT happy with the service. I'll start with the positive: they did do a good job so far and I have seen a decrease in pests so that's why it's 2 stars and not just 1. What I don't like is the lack of communication between me the tenant and the service provider and the expectations prior to service and WHEN the service would happen. I was given 2 days to clean everything for a cockroach service for someone who works 5-6 days a week and I have a cat I have to magically figure out where to take for 4 hrs while the treatment is taking place. That is not enough time to prepare. The instructiosn left with us were also not clear on how to prepare we had a lot more questions than answers...We also had no window time for the first day of treatment or any of the following treatments. We had to call the 5 star office right at opening on the days we were to be serviced to confirm when they might be here if at all. This last treatment is what really upset me. We confirmed our next treatment day for Dec 18th.. and we call again at opening on the 18th to find out surprise! We've been moved back to Friday... I have taken off work for each session after we confirmed over the phone when 5 star would be coming. I can not drop my work schedule and change it on a dime and figure out where to take my cat on short notice. 5 star needs to have better communication with its customers and better clarification on: - WHEN they are going to service - HOW to clean and prepare for service. The little paper is not enough to go on - Any and all service disruptions and changes should be communicated at least a day prior to service a phone call or text would be nice!
Provider response
Roxanne, thank you for your review. We apologize for your frustrating experience. Your feedback was forwarded on to our Office Management team, who thoroughly looked into the situation. We are happy to hear that our treatments are effective and you are seeing a decrease in pests. That being said, we strictly do not schedule anything with tenants. We only schedule with the actual complex, who is responsible for billing and the services. Thus, the communication issue seems to be between the complex and its tenants, as we provided the designated services on the schedule we all set. We hope you continue to enjoy the results of our treatments, and that communication about our services improves in the future. Again, we apologize for your negative experience, and we hope you have a wonderful day.
Drippin Hippie
They came and did a heat treat on our apartment only that hasn't had bed bugs in over 7 months. The place is ransacked Blinds are warped Counter tops warped Looks like someone burglarized our apartment. Personal items were destroyed. I HIGHLY RECOMMEND USING ANY OTHER PEST CONTROL COMPANY
Provider response
Drippin, thank you for your review. We want to apologize for any inconvenience you have encountered with our company. That being said, our Management Team is unable to locate you in our database and we do not have a record of treating your apartment, so we believe you have the wrong company. If there is anything we can do for you, please feel free to contact us. Thank you for your review, and we hope you have a great day.
Milagro Behny
09/30/2024 - We received a notice on our apartment door notifying us that 5 Star Pest Solutions would be treating between the hours of 8 AM - 5 PM, as seen on their printed document. We spent hours cleaning and prepping the night before and woke up at 5:30 AM the day of to get things finished before heading to work. We were VERY frustrated to find out 5 Star Pest was on site but did not perform the services to our building. I know this due to cameras we have on our apartment door and within our unit. If we didn’t have cameras we would have had no way of knowing if the service was performed. I contacted 5 Star Pest at 4:03 PM questioning what was going on. They informed me their 5 Star staff was on site today. I was encouraged to contact the resident office of our apartment complex. I received no help there either. Very disappointed and frustrated. If you set a date and timeframe, and expect us to be ready or else a $50 fee…then we trust you would keep your end of the deal. This was not the case for our experience.
Provider response
Milagro, thank you for your review. We sincerely apologize for the inconvenience this experience caused you. Our Office Management team reviewed the situation, and we found that your unit was not on the list provided by your complex's office. Since the complex is our customer, we do not have any insight into which units are included or discluded from our services. Please contact your complex's office for further information. Again, we apologize for this negative experience, and we hope you have a great day.
Cassi Gramer
Awful. As a tenant of an apartment, we were given 3 days notice saying they were gonna completely bomb our building and to remove things but then end up doing nothing. Wanted us to clear out an entire day (9a-5p) to bomb the place and the person didn’t do anything. They don’t do preventative work and they lie to the complex. I have only seen them twice in my 3 years of living there. If you’re doing an entire building (8 units) why would you send one person? And then that one person doesnt care and didn’t do anything. I’m not impressed and am disappointed.
Provider response
Cassi, thank you for your feedback. We sincerely apologize for your negative experience with our services. We are typically known for our efficient results and we regret that we did not live up to those expectations with your building's treatment. Your review was forwarded on to our Office Management team, who is looking into the situation. We would love the opportunity to amend this situation with you, so at your convenience, please contact us to discuss how we can best serve you in the future. Again, we are sorry for your frustrating experience, and we hope you have a wonderful day.
T M
Completely unprofessional and rude. They are contracted by my previous apartment complex and had to come to my home several times. The final visit resulted in the technician showing up unannounced, refusing to explain why he needed access to certain areas of my home, being extremely rude when denied access, and then lying to the leasing office about the entire interaction. We subsequently received a threat of eviction because of it. After all that- we still had wasps. We just avoided the patio until we moved.
Provider response
TM, thank you for your review. We sincerely apologize for your previous frustrating experience with our services. Our team is dedicated to providing efficient pest solutions with the utmost care, so we are concerned to hear that this was not the case with you. Since you received these services as a tenant and not an original customer, we do not have you in our current system. We would love the opportunity to rectify the situation and provide you with the effective pest control that we are known for today, so please don't hesitate to contact us if you want to schedule your initial service with our dedicated team. Again, we apologize for your negative experience, and we hope you have a wonderful day.
Elsa Bueno
Don’t waste your money. They are currently contracted with my apartment complex and most times workers are no a show and treatment is not very effective. My apartment was supposed to be treated today and their employee literally sat in his vehicle for 30 minutes and never came into my building. Update:Tech showed up at around 2:05 pm and after clarifying the service that was needed with the office, he returned with spray. I was aware that I would have to be gone for about 4 hours. After arriving home 4 hours later, I discovered that the tech never treated any other room aside from the kitchen. As soon as I left my apartment, he did as well.
Provider response
Elsa, thank you for your feedback. We are very sorry to see that you did not receive our five-star standard of services. We have a standard of quality and professionalism that we strive to uphold in all that we do, and we are concerned that your experience did not reflect that due to the lack of services. We would love the chance to rectify the situation with you. At your convenience, please contact us so that our Office Management team can learn how we can best serve you in the future and provide you with the thorough services that you deserve. Thank you again for your review, and we hope you have a great day.
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