About this provider in Indianapolis
Mosquito Squad of Greater Indianapolis is a leading provider of professional mosquito, tick, and pest control, trusted nationwide. Our signature Protective Barrier Treatment effectively helps control pests and the diseases they can carry. Our highly trained technicians help keep your lawn and garden healthy by…
Rating breakdown from customer reviews
4.9
441 reviews
Customer reviews for Mosquito Squad of Greater Indianapolis
Denise Hagerty
I have been using Mosquito Squad for 4 years now and have never had an issue with this company. They show when they are supposed to, staff is always very friendly and respectful of my property. Their products work. No mosquitos, spiders or other pests.
Provider response
Denise, thank you so much for your 4 years of loyalty, your support truly means a lot! We’re happy to hear our team has been consistent, respectful, and effective in helping keep your home comfortable and protected. We appreciate you and look forward to continuing to serve you!<br><br>
Kathy Moran
My dogs really like my technician. And I appreciate that he always takes a few minutes to greet them.
Provider response
Kathy,<br><br>Thank you so much for your kind words! We're thrilled to hear that your dogs enjoy their time with our technician. Building a rapport with our furry friends is a top priority for us, and we’re glad to know it makes a difference. We appreciate your support and look forward to seeing you and your dogs again soon!
Rebecca Kirsch
Mosquito squad has helped us control mosquitos and gnats on our property with a pond and pool since we moved here 7 years ago. They do a great job and have great service. Definitely recommend them
Provider response
Rebecca,<br>Thank you so much for this awesome review! You have always been so great to work with. We promise to continue to earn those 5 stars for many years to come.<br>Thanks for choosing us to #protectyoursquad<br><br>Mosquito Squad Team
cyndi nesbitt
I totally recomend Mosquito Squad!!!! Great service!!! Quite effective!!!!
Provider response
🌟 Hey Cindy! 🌟<br><br>Thanks a million for the awesome review! 🦟✨ Your recommendation means the world to us. We look forward to providing you more bug-busting magic, for years to come.<br><br>The Mosquito Squad Team 🐞
Lehticia Kendall
Thankful for Mosquito Squad’s service each year! We can truly enjoy our yard because of their treatments. Also their communication and flexibility has always been great.
Provider response
Lehticia,<br><br>Thanks for the fantastic shout-out! We love making your yard enjoyable every year—no pesky mosquitoes allowed! 🦟🏡 We’re always here for you, ready to keep the fun going! 🎉<br><br>The Mosquito Squad Team
Tom Remlinger
I love Donavan and Mosquito Squad because I get eaten by mosquitoes and I never get bit in my own backyard! Super job guys and thanks.
Provider response
Tom,<br>Donovan is absolutely wonderful! We will pass your awesome feedback along!<br><br>Mosquito Squad Team
E.J. Allison
Great people to control insects. I do not have to give my fur babies flee medication with all of the side effects. No flees this year. Zack is a 5 star technician
Provider response
E.J.<br>Thanks so much for your kind words, it has been our pleasure to help you control all those insects.<br><br>Mosquito Squad Team
Kathy Newman
Extremely pleasant efficient phone and text communication, timely reminders about upcoming scheduled services, very flexible and customer-oriented. Always a pleasure working with Mosquito Squad—and zI’m pretty demanding!! We’ve used them while living in three different states!! Tried others, and ALWAYS came back to them❣️
Provider response
Thank you so much, Kathy! 🌟 We truly appreciate your kind words and continued trust in Mosquito Squad—especially across three different states! It means the world to us to know that our communication, flexibility, and service have made a lasting impression. Serving customers like you makes what we do so rewarding. We look forward to keeping your outdoor spaces bite-free for years to come!<br><br>—The Mosquito Squad Team 🦟💚
Tina Mylcraine
Tommy is fantastic.. always on time and listens to whatever concerns i have. Highly recommend
Provider response
Tina,<br><br>Tommy’s the best, right?! 🙌 Always on time, always listening, and always bringing his A-game. We’ll make sure he gets the high-five he deserves 🖐️. Thanks for the awesome recommendation<br><br>Mosquito Squad Team
Tony Schelonka
I’m not happy. After the treatment there are swarms of nats or other insects. I can’t imagine the person treating the yard didn’t encounter the insects
Provider response
Tony<br><br> Thank you so much, Tony! 🙌 We’re thrilled to hear you’re happy with our pest control services. Our team works hard to provide reliable, hassle-free protection for your home, and it means a lot to know we’re meeting the mark. We truly appreciate your support — don’t hesitate to reach out if you ever need anything. We’ve got you covered! 🐜🛡️ 🦟💪<br><br>Mosquito Squad Team
K. P. M.
This is unusual for me I don’t typically leave negative reviews, but they asked me to share my experience, and it has been frustrating at best. First, let me say that the service works. I’m pleased by the outcome. We are not bothered by mosquitoes on the property since I began using the service. Second, I appreciate the responsiveness of the office staff. They are quick to respond, understanding and helpful. That goes a long way in my way of thinking. What concerns me is a number of things. As I have watched the treatment regimen, it seemed to me that the objective was to complete it as quickly and superficially as possible, rather than as thoroughly as needed. There is a difference in my mind between process and outcome. I think their focus has been on the process side, rather than on the outcome side, until I had to complain. Until I complained about it, they deliberately left paper tags on the fence gates that I had to go around my yard and remove. It was a useless gesture that created unnecessary work for me to remove them. I didn’t see the purpose in them except to create liter and extra work for me. . Further, they are now leaving unnecessary tags on my front door that simply go directly into the trash. I believe in good communication. But communication for each application is genuinely excessive, consisting of a “scheduled” email, an “on the way” text, an “I’m here” text and a “completed text.” Two would be adequate. The excess texts come across to me as unnecessary and intrusive. Finally, their invoicing and billing system is massively screwed up. I ended up double paying over $900 this year, because I chose to pay in advance for the service, but received a second invoice. Thankfully, the double payment was caught and refunded. Now, as I write this, I have received four invoices in the past two weeks for an additional service I requested. My check was mailed and received, but not yet deposited. Something is not working correctly in their accounts receivable system. Duplicate invoices should not be sent in less than a 30 day period. To summarize, the service works. The outcome is great. But the process and the back office operations leave a lot to be desired. That’s a two star review from me.
Provider response
Kp,<br><br>We will keep earning those awesome stars all season long!<br><br>Mosquito squad team
Nathan Smallman
They are always prompt and professional. I could really tell a difference after they treated my property. The staff is very courteous. I always get notifications that they are coming out too.
Provider response
We really appreciate your feedback, Nathan! It’s awesome to hear the treatments are making a difference and that our team’s communication and professionalism stood out. Thanks for trusting Mosquito Squad!
Jessica
We’ve used Mosquito Squad for years, and we have always been happy with the service and results. If we have issues, they always respray for us. All of the techs are very professional and friendly.
Provider response
Thank you so much, Jessica! 🦟✨ We’re thrilled to have been your go-to for mosquito control over the years. Hearing that you’ve consistently been happy with our service and results is exactly what keeps us going! Our team takes pride in being professional, friendly, and responsive — and we’re always happy to come back out if the bugs try to sneak back in. Thanks again for your trust and loyalty — we truly appreciate you!<br><br>Mosquito Squad Team
Teresa Beaver
We have used Mosquito Squad for 2 years and never a complaint. Courteous service, timely and most important no mosquitoes!
Provider response
Thank you so much, Teressa! 🌟 We're thrilled to hear you've had two years of great service — and even more thrilled that the mosquitoes didn’t get an invite! 🦟❌ Courteous, timely, and bug-free is exactly what we aim for, and we’re so glad we’ve hit the mark. We appreciate your continued trust and look forward to keeping your yard comfortable and mosquito-free for many seasons to come!<br><br>Mosquito Squad Team
Jennie Baudendistel
Thank you Zach! Another great job and I really appreciate the time and care you took to ensure all our property we have sprayed/treated was completely covered! Thank you also for ensuring my dogs water bowl was turned over!!! Not your responsibility but I truly appreciate it.
Provider response
Jennie,<br><br>Thank you so much for your kind words! We're thrilled to hear that you had another wonderful experience with us. Your satisfaction means the world to us, and we can’t wait to serve you again soon! 🌟<br><br>Mosquito Squad Team
Mia Smith
Mr Tommy McClure was so professional and I truly appreciate him and the company. He did an excellent job on my granddaughter and daughter home can't wait for him to do mine . Thank You so much Mr McClure
Provider response
Thank you so much for your kind words! We’re thrilled to hear that Mr. Tommy McClure provided such great service for your family. We’ll be sure to share your feedback with him—he’ll be so glad to know he made such a positive impression! We can’t wait to take care of your home for years to come!
Sai Petluru
Called them 3 times and gave details to 3 different reps. No call back.
Provider response
Sai,<br><br>As a locally-owned business, we greatly value customer satisfaction and strive to address any concerns promptly.<br><br>During this busy holiday week, our staff has been diligently working to assist all our customers. After a thorough review of our phone and email records, as well as discussions with our team, I can confirm that we attempted to reach you twice over the past two days.<br><br>To facilitate a resolution, please contact our office at 217-204-2728, ext 4. I will be more than happy to discuss our communication efforts with you. Additionally, I noted that your review was posted at 9:24 PM, and a manager responded just 30 minutes later.<br><br>We are committed to resolving this matter directly with you. Thank you for your understanding.<br><br>Best regards,<br><br>Mosquito Squad Team
David Clark
We were working outside today and had to go in as was difficult to breath after neighbor's application. Stays in the atmosphere for quite some time for dissipation. Employee was wearing a respirator to apply. Would not recommend.
Provider response
UPDATE: Mr. Clark contacted us to discuss his concerns. After our phone conversation, he determined that Mosquito Squad was not the service provider mentioned in the review above. We are hoping the review is removed at his earliest opportunity. <br><br>Dear David,<br><br>Our team members wear body cameras, we can review this footage and identify areas for improvement, and we deeply apologize for any inconvenience you may have experienced. I assure you it was not intentional. We are committed to reviewing our procedures to see how we can better mitigate any adverse effects on neighboring areas.<br><br>Our team members wear respirators as a standard safety measure and company policy to protect themselves during application. This is a precautionary protocol rather than an indication of excessive danger or toxicity.<br><br>We have the ability to use hand pumps instead of backpack blowers and could add this preference to our customers profile. As a small locally owned business your feedback is valuable to us. Please contact us at 317-204-3728, so we can address your concerns directly and identify the property.<br><br>Best regards, <br>Capricia Turner<br>Owner<br>Mosquito Squad of Greater Indy
J Larew
Do NOT USE these guys they are NOT SAFE. The wind is blowing this spray all across our neighborhood again today! It happens all the time. Today they were spraying with the wind at 15 mph sustained winds with 30 mph gusts. I turned the corner with my car - windows were down enjoying the fresh air and a big cloud of spray blew INTO my car! It also blew across the street all over my pollinator garden. They are NOT SAFE for people or pollinators!
Provider response
Ms. Larew,<br>Ensuring the safety of our employees, customers and the environment is our number one priority. <br>We attempted to discuss this matter with you via phone to resolve the misunderstanding. Treatments are applied in accordance to the manufacturer's label. During the time that the licensed technician was treating the yard that is being referred to, the wind speed was clocked at 4 mph, which is well within the manufacturer's guidelines. Additionally, treatments are scheduled to occur during optimal weather conditions to minimize any potential impact on neighboring areas. We go to great lengths to protect our pollinators, customers and their neighbors. <br><br>If you would like to discuss further please contact our office at 317-204-3728.<br><br>Thank you,<br>Mosquito Squad Management
Steve Pennal
Shawn was on time but waited a couple of minutes for me to close windows. Much appreciated! Haven't seen a mosquito so far this year
Provider response
Steve,<br>Shawn is an awesome Tech! We are glad you are thrilled with his service!<br><br>Mosquito Squad Team
Christopher Yoke
Agreed to tri-weekly service of 1.2 acres and the technician said it would take 20 minutes. Give minutes later he was driving off of my property. I watched them and the technician only treated about .2 acres. Now the area they did treat was improved but the other areas were still swarming with mosquitoes. When I let them know about the issue, they did say he put down a time if like 8 minutes and that was really fast for the area of service and they didn't really offer a solution. I cancelled my contract and will do something else. [ Edited Response to Owner: You did say you would send out a tech but my paid service was coming a couple days later (kind of redundant). I wasn't told it would only be a week before second application, due to signing up near end of treatment schedule week, and the costs had added up quickly with little service. A simple "We will credit your account for one spray in next years service" would have solved everything ]
Provider response
Chris,<br><br>I do show we reached out to you within an hour of you email over the weekend, via phone and email. We emailed following stating the following not connecting with you over the phone:<br><br>"If you noticed any problems, we can send a tech out again and reapply to ensure we are providing you the absolute best coverage and service we promised. I apologize if we had a miscommunication."<br><br>Our general manager followed up again this morning to see if we could further clear up your issue.<br><br>As stated in the email, we are certainly willing to send someone back out if someone makes an error.<br><br>Please contact our office at 317-204-3728, and we can discuss further.<br><br>Mosquito Squad Staff
Barbara Moulton
Really liked the service. The service tech was outstanding. We would like to have Tommy McClure for all our services.
Provider response
Barbara,<br><br>Tommy is wonderful!!!!!! We promise to take great care of your family and outdoor space this summer!<br><br>Mosquito Squad Team<br><br>#protectyoursquad
John E Smith
There has been no response at this business telephone for months
Provider response
John,<br><br>We often use call tracking numbers with our marketing pieces, they are disconnected after several months. Our office line is 317-204-3728. This phone number has been in working order for the past 6 years and is our main line. As you can see by my quick response, taking care of customers is top priority and I can assure you it will be no different with the kind of customer service you will receive. We can also easily be reached at greaterindy@mosquitosquad.com if that is easier for you. John, I deeply apologize if we've created any confusion and hope to hear from you soon.<br><br>Capricia Turner<br>Owner
Emily Lobenstein
HORRIBLE CUSTOMER SERVICE! Was yelled at on the phone about being professional and yes was treated horribly. The lady that called was very very unprofessional. She needed to be trained on how to speak to customers and not be so rude. I will be letting everyone know how horribly I was treated.
Provider response
Hi Emily,<br><br>Immediately upon reading your review, I searched my CRM, email, leads and contact tracker. I record every phone call that comes into our system to ensure the highest quality of customer service and training.<br><br>I was not able to find your information. I have searched all of the recordings of phone calls that have taken place and have not located anything like you described. There are only two of us in the office that receive phone calls from all customers.<br><br>There are several mosquito control companies in the Indianapolis area, and I'm concerned you may have confused us or possibly another Mosquito Squad location. To ensure you that customer service is my highest priority, I'd like to extend to you a treatment at no cost, so you can understand the Mosquito Squad difference.<br><br>Please contact us at 317-204-3728 at your earliest opportunity and we can resolve any confusion.
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