Critter Control

I scheduled an appointment with Critter Control for June 13 between 12:00 PM and 2:00 PM. No technician ever arrived, and I did not receive any communication explaining the missed appointment. As a property owner dealing with a wildlife issue, reliability and communication are important. I took time out of my day expecting service and was left waiting with no resolution. Very disappointing experience.

Beware of this company. I do not usually write reviews but had a VERY POOR EXPERIENCE with critter control. MAKE SURE TO GET ALL SERVICE CONTRACT AGREEMENTS IN WRITING and read the fine print as critter control was MISLEADING in what they said to me during the inspection and talking on the phone with their customer service call center. POOR COMMUNICATION - I paid for mole trapping services and they visited my house a couple times but never set any traps during the “initial service plan” period as they told me they would. They also tried to end my initial service plan before it was completed to have me start paying a monthly recurring mole treatment plan. I called their call center and they gave me conflicting information from what I was told at the initial inspection so I was put in touch with the manager. The MANAGER SAID THEY WOULD SEND SOMEONE OUT TO FINISH THE MOLE EXTERMINATION JOB BUT THEY NEVER DID. I never heard back until they tried to send a tech out for a monthly recurring service a month later. I had to call again to tell them to cancel the recurring plan when I had already previously told them I did not want to sign up for the recurring treatment plan. If you need control of a critter, I would look elsewhere and do not recommend using critter control. Edit: I bought and laid traps on my own and caught two moles within 1 week. I hope critter control can take this feedback and include always laying traps in the initial service plan for future customers whether “fresh mole activity is seen” or not as there is no chance of catching a mole if no traps are set.

I am a repeat customer and they have a good turn around in responding. Dustin always takes care of me with a joyful heart. They have won over my confidence and are here to provide protection over my investment.

DO NOT USE THIS COMPANY. TERRIBLE SERVICE AND YOU WON'T GET WHAT YOU PAY FOR. I'd give 0 rating if I could. I called back in October about squirrels in my attic. The guy that came was from Louisiana, wasn't even local. He gave me an estimate. I paid the deposit. Week later local guy who must own the franchise or territory came out. Went in my attic and threw poison packets in my attic saying it would kill the squirrels and not to worry about it stinking up my house if they were to die in my attic. He started to get on my roof to install a one way door but then said he didn't feel good and needed to come back another day. Now mind you, I paid for trap and kill and they were supposed to come out every day for 7 days to check the trap. No trap installed and no one way door installed. Two weeks go by and after I called several times to be told they are coming next day (in their system that I had a daily appointment because they were supposed to be checking a trap that was never installed). I had to get angry and demand someone come out and get the squirrels out of my attic. The guy finally came and started installing metal material to close up the gaps around my house on the roof. He left sharp pieces in my yard and driveway that I had to clean up. Could have done damage to my car and/or hurt my dogs. The guy couldn't finish because it was dark and said he'd come back. Over 2 months, still squirrels coming in and out of the same opening, no trap set. The guy comes back out and puts in a one way door. Well squirrel chewed around it and still got in my attic. I called and told them squirrel still in my attic. How do I know? I watched him go right on in behind the one way door that was installed. Guy comes out again to fix the one way door and finally sets a trap along with some mesh metal material that the squirrel would not like chewing through. Guy came back a few days later, removes the trap and seals up the hole. Then expects me to pay another $700 when I'd already paid $1400. I will call AA Exterminators next time. I only called this company because I saw them in my neighbor's driveway, so thought they'd be good. STAY AWAY FROM THIS COMPANY. CALL SOMEONE ELSE THAT WILL DO WHAT YOU ACTUALLY PAY FOR. SAVE YOUR $$$.

Crystal was very helpful in getting things set up. Chad came out to do the job. He was also very helpful. He worked around the obstacles presented by the local power company needing to come out and disconnect the power. He even text me when they returned to turn it back on so that I could come back to the house. He also provided some good insights on additional services we are contemplating. I really appreciate that they made us whole on some work that a previous employee didn't do with no problems. I appreciate the good customer service provided. I would have given a 5, but I am still waiting for a call back from management, that I requested.

Revised- After my review below, I was contacted. And after ordering the siding trim, Critter Control made the repair. Only gave 3 stars because I had to do a lot of work to get this resolved. Since we had used Critter Control of Indianapolis in 2022 for a squirrel issue we called them again in March 2025 for suspected Raccoon in our attic. From the start communication was horrible. I had to call several times to have the one way door installed. Then we thought we heard babies and even though I called several times it took 7-10 days for somebody to come and check. The raccoon did additional damage to siding and trim the day after the one way door was installed. But Critter Control of Indianapolis refused to fix the damage, even though the signed agreement states otherwise. I am very disappointed with their lack of customer service and refusal to honor the signed contract terms. I would not hire them again.

I had a very bad experience with this company. They are very hard to get in touch with. The gentleman that gave me the quote (Phil) told me he will be available whenever I had a question or issue. He was not it took him 24 to 48 hours to respond if at all. I called the 800 number and got the run around they told me a manager would call me back never heard from anyone. They had no problem taking my money. Just the worst experience I've ever had poor customer service.

So far things have gone somewhat smoothly. Steve reinspected the crawl space for activity. Greatly appreciated that. We’ll see what happens in the next month.

Courteous and knowledgeable.

Everything went well. Our raccoon problem was resolved. I only gave 4 stars b/c it took two months to return and remove the temporary door installed to remediate the problem. The technicians were FABULOUS!

Was told I would get my money back in 5-7 business days due to than not being able to guarantee the raccoons would be gone so they did absolutely nothing. Fair enough, until I never got my money back! I reported the company to my bank and I will be filing papers through the court if my $500 isn’t in my account in the next week. It’s been OVER A MONTH!! Worst business I’ve ever had to work with.

No call, no show. Update — I called the next day and was told someone would come out at 5pm. They didn’t show up until 8pm and the guy was clearly tired, which was understandable, but said he’d contact me first thing in the morning about him and his supervisor coming back to check the outside of the house. I was contacted by a supervisor at 10:17 am the next morning and was told he was going to contact the worker that came out the night before and have him come back out. I was contacted by that worker at 6:09pm, saying they wouldn’t be able to come out that day. I told him just to forget it. And then they responded to my review and said they couldn’t do it because of a structural or accessibility issue, but no one even checked the exterior of the house. Don’t waste your time. 🙂

Update, it took an entire week to get a call back, albeit a holiday week, one week later... I received a call from management, however I was not available to take the call which often happens during business hours. I did returned the call, but have only gotten voicemails back in return, twice...so we're even on the phone tag...It will be interesting to know if this Is just phone messages or if there's any real action.. I will update if anything more happens. A bat got in my chimney and I called in the morning hours on a Friday to get someone to come out. I was given a two-hour time window at the end of the day, I was also told I would get a call about 30 minutes before they arrived. I all took my plans to make sure that I was home and by my phone just prior to the 2-hour time window beginning. At 20 minutes before the 2-hour time window was Over, I called, politely asking where my service person was as I hadn't received a phone call and it was nearing the end of the two hour window. I was passed off to a customer service manager who told me that my appointment shouldn't have been scheduled that there was no one available to come, they were on vacation. As was the regional manager. I was faced with it being at the end of the day on Friday, looking needing to find someone else (at weekend holiday fees) to have somebody come out to service me, still with a bat in my chimney. I was also told that I would be included in an email to the upper management letting them know what had happened, I was not included in any such email, nor have I received any communication/ any offers to make amends and it's been two business days

Contacted after hours and got a call back the following Monday for scheduling and an appointment was made for the following day between 9:30-11:30. I had to take time off work and waited for hours. NO CALL or NO SHOW. Wasted time. Would not recommend this service. Paul was supposed to call ahead and meet for a plan. Very unprofessional

very prompt knowledgeable professional service!

Generally good experience. The technicians could not find the dead mouse carcass, but they used some chemical spray to get rid of the dead mouse odor and it helped a lot. The odor is much less than before. They also set several baited traps outside our crawl space. Hopefully the problem has been resolved.

I scheduled an appointment with Critter Control between 3:15-5:15 PM. They were a no show. No phone calls as to what happened…nothing. I called them twice to see if Allen would still show up: I did not receive a follow-up phone call on why no one showed up. In the meantime, my issue still exists.

Saw the representative walking around the house but he never made contact with me. I have no idea what he found or what was done. Without any feedback, I can't give a positive rating. That in itself is a negative.

The folks at Critter Control were quick and friendly. Ian T. was friendly and explained everything that could be done to get the raccoon(s) out of my house and stop them from returning. The entire crew was friendly and professional. Highly recommend.

Very happy customer

No one showed up for the scheduled date for my visit. I called the number on my text to ask what happened and talked to the manager. He was great and apologized with no excuses and said he would personally come out. On the date he gave me he arrived at our house! Thanks for great follow through!

Terrible Customer Service. They billed me in advance for a monthly service fee. I sent 3 emails to their “if you have any questions, please contact” email address that they provided me, so that I could cancel the monthly service fee. They never replied. I called their local office 6 times, but nobody answered. I finally had to Dispute the charge with Mastercard.

If I could give zero stars I would. I called them out for rodents getting in my attic and walls. They told me I had a mole/vole issue and that the mice /chipmunks use the under tunnels so if I did the mole treatment in the yard it would keep whatever is coming in attic to not come in. Said they would gas the whole perimeter of my foundation so I signed up for the treatment and if I wasn’t satisfied it was money back guarantee since I told him the issues I have had all these years and how many pest control companies haven’t helped. So the techs came out the following week and I only had one mole tunnel in the back of my yard so they only gased one tunnel so i asked them wha Ian told me about gassing whole yard and they said no only can do active tunnels. I said hmm that isn’t going to help me with the issue I am having then because moles don’t come in properties. So I called and a service manager came out and said the same thing so I told him I wanted to cancel the treatment and I agreed I would pay for that one treatment of gas but to be charged 403 for what they did and it doesn’t take care of the actual problem I am having. He said he would try to give me 50-25% back. I said hmmm I’ll pay for that one gas treatment. So I waited a week and didn’t hear anything back so I called the service manager and left message and no return call so I called the main number and asked for district manager and the rep called him and told him my issue and he said no she isn’t getting any money back so I asked to speak to him directly and I was told I would get a call back that day and I didn’t so I called the next day and told same thing he would call me and it’s now been 2 additional days and not gotten a call back and so I called again and still haven’t gotten a call back. This company i would NEVER recommend to anyone for pest control. They take your money and don’t fix the issue you have

Honestly I don’t know which critter control location is to blame for my poor experience. A few years ago I had a critter control come out and do a repay and remediation for bats. It was really expensive. The bats came back. I tried calling and all the calls go to a national hotline. They took my info and told me it would go to a local office. No one ever called. I called back and was told that the person responsible for calling me was no longer employed. They chatted directly with the office manager and told me he would call me back immediately. Never received a call again. In the end I feel like critter control has let me down. I pod a ton of money and the issue wasn’t resolved. Buyer beware.

Charged the credit card after the quote but before the service guy came out. When he arrived, he said the quote was wrong so he didn't do any work. We never heard from the company again until we had to call and request a refund.

SCAMMERS! NO INTEGRITY OR ACCOUNTABILITY I was told I only had a mouse problem by critter control. They tried to sell me a mouse subscription that was $90/month after paying the intial $200 or pay $5,000 to fix the problem in a more "permanent" way. This did not feel right to me so I want with my gut instinct and got a second opinion. The second company showed me pictures and videos of me having a HUGE raccoon problem, some mouse activity, and early bat activity as well. The largest of 3 huge piles of raccoon feces was located right above the attic entrance! This means Critter Control didnt even go into the attic to check. I messaged Critter Controls General Manager about this issue and after giving Joe Felegi the information he requested he never responded back. I would not reccomend this company to anyone as they obviously just want a paycheck. Edit 3/5/24: I do not appreciate critter control calling trying to do damage control after ghosting for 2 months, because i posted my honest experience as a google review. If the issue was actually of concern to Critter Control the General Manager would have responded to the emails and the person who did the inspection would not have been contacting me after said emails were sent. I have nothing more to say about this critter control experience. Pest removal is a very expensive and stressful process for most people, especially in the current economy.

I had red squirrels get into my walls and attic. Critter control responded in a timely manner. They assessed the problem and found where they got in and then came up with a plan to keep the squirrels out. The crew came out a few days later and implemented the plan, which allowed the squirrels to exit and not be able to re-enter with no harm to them. The crew was professional and efficient. Good job! By the way I would recommend this business.