Turfco
Verified2740 Boeing St, Idaho Falls, ID 83401
Open 5 days/week, Early hours
About Turfco
We are a local, family owned and operated lawn, tree and pest control company. We specialize in listening to what you want and helping accomplish your individualized lawn, pest and tree care plan. We pride ourselves in being very responsive and are always happy to visit at any time. We strive to build relationships that last a life time with our customers.
Rating Breakdown
4.7
★★★★★129 reviews
Customer Reviews (30)
They did an awesome job! Yard looks great & they have kept my yard to top shape every year. Best grass on the block.
Alyssa sprayed my yard and did a fantastic job! I was very impressed to see that she got to all the weeds thoroughly and even got along my fence line where i have had difficulty with weeds for a very long time. Thank you so much for listening to my request and following through.
The technician was probably the most thorough we have ever had. Usually they are gone so quick I’m question if they actually did all the trees.
Response from Turfco
Thanks for your review, Sandee! We’re glad to hear he did a great job.
The technician was prompt, thorough. And professional!
Response from Turfco
Thank you for your review! We appreciate it!
Turfco does a great job with lawn weed control and fertilization. I have used their services for quite a few years and my lawn always looks great!
Response from Turfco
Thanks Brad! We appreciate the work you give us!
Always do a great job! Have used them at my previous home for 10+ years resulting in a weed free lawn. Looking forward to the same at our new home 👍
Response from Turfco
Thanks Rick! We appreciate the opportunity to do you fertilizer and weed control treatments.
Gerard does an excellent job of taking care of our yard. He is very diligent and cleans up after he finishes up. The lawn products from Turfco are excellent and make our yard look great all year long.
Response from Turfco
Thank you for your review! We're glad you give us the opportunity to help with your yard. Gerard is an awesome technician!
Gerard did a great job as usual, he’s such a nice and friendly guy. I want him to due our lawn all the time. Thanks Gerard your the best.
Response from Turfco
Thank you! Gerard does a great job. We appreciate the work you give us!
First lawn treatment of the year. They did a fine job.
Response from Turfco
Thank you for the review; we appreciate it!
Response from Turfco
Thank you for the review! We sure appreciate the work you give us.
On time and very good
Response from Turfco
Thank you for the kind review! We're glad to hear the technician was punctual and the service was good. We appreciate your support and look forward to helping your lawn look beautiful this year!
Christian was friendly and professional. He did a great job getting my yard ready for winter.
Amazing company! Whenever I talk to someone on the phone they are always accommodating and professional.
Christian did an awesome job today!! Great work! Very precise on the deep root he completed! Hard worker too!!
Dominique did a great job! He let me know when he got here and left and gave me thorough directions. He was very friendly.
Dominique Wolfe was the tech who came to spray my yard today. He was very professional and efficient. He even went the extra mile by asking me if I needed help with something unrelated to his job. He deserves a raise!
Dominique did a good job. I watched him spray the lawn. Hah a lot of black medic weed. I hope they all die.
I am new to the area and wanted to call some local companies for estimates. I called and not within 3 seconds she hung up on me. Amy/Jayme is rude and unprofessional….I will be getting services somewhere else.
Response from Turfco
Hey Divya, I'm so sorry we didn't get a chance to speak on the phone, the call kept dropping every time I answered. I tried calling you also, but there was no answer. Please give us a call again and I would be glad to help you! Again I'm so sorry! Jamie
Technician was polite and very thorough. Only negative: spraying was done on memorial day, a Monday and on Wednesday they were texting me for payment and reminding me that there is a $5 late fee for past due payments. Rude and unprofessional.
They have been out to my house 3 times the first time was to set sprinklers up and make sure all lines were good. 2nd time they came out is because first tech had no idea how to set timers and my sprinklers were going off for 3 days straight. 3rd time they came out was to fix a leaky pipe. Each time I was charged even though they should have set it all correctly in first they were out. I still have 4 non working heads that they should have found. Will not be using them again. Also the second tech decided it is appropriate to relieve himself in my garden!
Response from Turfco
Janice, thank you for taking the time to address us in regard to your experience with our technicians. I want to sincerely apologize for the lack of mannerisms that were shown to you during the time of the second technician. I have never heard of anything like this with anyone in our company. We have some amazing techs that work for our customers and this is highly unacceptable. We always want to be professional and kind to our clients and hope that we can serve them in the best way possible. We guarantee our services and are happy to quickly address any issues that arise after a repair is completed. We were unaware that there were 4 heads not working or that you have had other issues with your system until we received this review (August 3). The start up was done May 20 and one month later on June 24 a repair was reported and completed. According to our records, we did not charge you for the 2nd visit where we repaired the leak and readjusted your clock. As stated before, we guarantee our services and will stand by that and are happy to come out and address any issues you may have at this time.
I called and canceled a spray and they came a week later . My wife thought they were another company who were being hired for a different tree problem. So I received a spray I didnt want.. They need new office help.
Response from Turfco
Hi Steven, We appreciated talking to you on the phone and rectifying this situation for you due to the miscommunication on both our parts. We look forward to servicing you in the future. Have a wonderful day!
The was really a difficult company to work with. I scheduled an appointment 2 weeks in advance and it took a month and several unhappy phone calls for them to actually come out and do a 20 minute job. They dropped the ball on this one. I'm using a different lawn care company next year.
Response from Turfco
I am so sad to hear this review, Cole. I have called you a few times and just got your voicemail each time. I am the manager over our irrigation projects and I do all the scheduling for them. As I mentioned to you when I first talked to you, I believe your winterization was originally scheduled with a different company. I am the only one in the company who scheduled sprinkler winterizations this year. When you called in on October 29th, that was the first time we talked, and you agreed that it was not me that you had scheduled it with. Nevertheless, immediately after this phone call, I scheduled your winterization for the next day, October 30, and I informed our technician about the job. That night, the temperature dropped to 3 degrees. When the temperature drops that low we cannot blow the water out of sprinkler lines because the water is frozen. I called and informed you about this and said we would get out there as soon as it got warm enough to thaw the ice. I also gave you instructions on opening up your valves and turning your sprinkler system on (with water off) in order for the system to start draining itself as the temperature increased. The third and last time I spoke with you was when it was finally going to be warm enough for the ice to melt, on November 1, and enable us to do your winterization properly. I called and let you know the time frame of when our technician would be out. We also again visited about the call you thought you had made scheduling for an earlier appointment time with our company and I apologized again at that time for any possible miscommunication we may have made, but in the end I felt you had accepted my apology as neither you nor I remembered talking with one another earlier, and we did not have any record of the phone call or of having you in our system. You said you still wanted us to come out to do your winterization, and we successfully got it taken care of that day. I felt our conversations were always cordial and professional on both your and my part, so I was sad to see this review indicating you felt differently. Despite the very low temperatures, we found a window to get your sprinklers blown out when it finally turned warm enough, and I communicated with you during the entire process. We love our customers and want them to be happy with our good work and responsive communication. We sincerely desire every person who works with us to have a very positive experience. Rachel Hanson, Irrigation Project Manager 208-357-1918 office / 208-681-2277 cell
Response from Turfco
Hi Soren! Thanks for your review. I tried pulling you up in our records and couldn't find your name anywhere; it doesn't look like we have done any services for you. If you could give us a call at 208-357-1918 we would love to talk with you and see if there is anything we can help you with. Thanks! Lisa
Response from Turfco
Hi Nick! I tried looking up your name in our system so I could call and see why you weren't happy with our company, but it looks we haven't ever done any services for you. I'm not sure if you're possibly confusing us with another company, but we would love to talk with you and find out the reason for your review and if there's anything we can do to help. Please give us a call 208-357-1918. Thanks!
I was looking for a quote to reconfigure my system, due to metered watering in Ammon. First receptionist took partial info., was ready to send out someone based on no info. Then office manager called me back saying they would have a tech call me. Great! Tech called me spouting time and material cost no offer to quote. My experience as a potential customer, extremely bad. Wonder what existing customers experience. Would never use them . Horrible potential customer experience, that speaks volumes.
Response from Turfco
Hi Denise! I apologize that you didn't receive the information you were looking for when you called in. My goal is to make each call we receive a positive experience for all of my customers and potential customers, and I am sincerely sorry if we fell short. I would be happy to personally visit your property and provide you with a free consultation and price quote. Let me know if I can help you with this. My personal cell phone number is 208-681-2277. I would be happy to have the work and would do an excellent job for you. Sincerely, Kaleb Phelps--Turfco Owner
Great job of fertilizer aplications, but really seem to struggle with grub treatments and tree infestations.
Response from Turfco
Hi Dennis! We're so glad you're happy with your fertilizer treatments. I'm sorry to hear you haven't been completely happy with your tree services. We do guarantee our treatments, so please give us a call if there is something we can do to make your experience better. Our service history doesn't show that we've ever done a grubs treatment at your property. We would be happy to help you out with that, if it is something you are needing done. Thanks!
Contact Information
Phone
+1208-357-1918Address
2740 Boeing St, Idaho Falls, ID 83401
Website
www.goturfco.comHours
Services
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