Gem State Pest Solutions
Verified1045 Terry Dr, Idaho Falls, ID 83404
Open 5 days/week
About Gem State Pest Solutions
Gem State Pest Solutions provides pest control solutions in the Idaho Falls, ID, Pocatello, ID, and Rexburg, ID areas.
Rating Breakdown
4.8
★★★★★117 reviews
Customer Reviews (25)
Caden was friendly, timely, efficient and took care of both the interior and exterior. He even verified it was okay to do certain areas before spraying. We have not had issues with cobwebs or spiders since beginning this service. Thank you for excellent service and care.
These guys are the best great service and have never jacked or changed thier prices. Very clean and neat service techs..awesome service have been with the since 2014 and have never had a problem with any pest since they have been servicing our home..thanks for the great job that you do.
Gem State Pest Control is a great local company! You need look no further. Both the owner and Caden have help us for the past few years. There are less pests and they are very knowledgeable about helpful insects as well. A pleasure to work with and highly recommend.
Response from Gem State Pest Solutions
Jamie, I'm not finding you in our system as a current or past customer. The account may be under a different name so I have no way of reaching out to make things right. Will you please call our office at (208)497-1189 and ask for Darren. I will certainly do whatever it takes to make sure we get you taken care of and HAPPY! I can come out there today personally at no cost to take care of whatever is needed.
Gem State has been amazing to work with and have been a huge help getting on top of our pest problems. They have been able to answer questions and recommend options to make the most sense for our needs. Highly, highly recommend! Great communication!
Amazing! Quick to come out, always friendly, and thorough.
Justin did a great job. Very happy with my service.
Willy is the best! He is very knowledgeable and thorough. Nice friendly guy.
Great job as usual! Caden is so nice and very professional. Thank you for the great service!
Isidro did a wonderful job spraying around my foundation and window wells. He also discussed with me options for treating the voles and came up with the best solution.
Gem State Pest control Idaho Falls, always on time, always friendly, knowledgeable, great work have been with them since 2016, and all the little crawlies have been kept away. Highly satisfied with their service, and recommend them to anyone needing pest control services.
Gem state pest is amazing. Haven’t ever had spiders or bugs inside or out since we started using them. Their technicians are always right on schedule and very professional. 10/10 recommend!
Employees are super nice guys. Very personal and professional. I am able to live peacefully in and outside of my home now.
I wanted add to the number of 5-star reviews already posted here. Amy and the entire crew continue to come through clutch for us. We have a cabin in island park and they have been nothing short of amazing. They go above and beyond for us. And their products have worked really well, especially with the carpenter ants that are abundant up here. Thank you!!
We have been customers of Gem State for more than 5 years. They are always very responsive when we have a concern. Usually, a technician arrives the same day. We highly recommend their services.
This company is fantastic. From the reception to the technicians, not only are they polite and informative but they addressed all my concerns. I appreciate them more now as they came out just before the holiday when I was having an issue. I would highly recommend.
Adam was amazing! He was friendly & helpful. He did so much more than the other pest control company ever did for us! He was very thorough! Great value for the price. We are extremely happy with the service we received today!
I live on a hobby farm so our house is prone to bugs. We have been a customer since 2017 and we have never had mice in our house because of the service from Gem State. During the summer if I see a earwig or a spider I call Gem State and they are at our house within the week to do a reservice for free. I will NEVER cancel my subscription with this company. I do have dogs that roam our property. Willy just calls/messages me before he's on his way so I can have my dogs in the house. I appreciate that text cause I know he's coming. If you are looking for a exterminator these guys are the best!
They're great in sending a reminder of your up coming appointments. They will come in between appointments if you need them to free of charge and they are always mindful of your schedule. It's been years since we've had a spider in our house.
Great value, Great staff and service.
I used AAA pest control for years and loved them. They were bought out by Gem state. Gem Refuses to schedule services. They either just show up or call the night before. I told them repeatedly that doesnt work for me and that i needed at least a weeks notice (preferably more) so that i could ensure I'd be home. They said they are unable to give me notice. The staff were indifferent about the issue and told me they would just cancel my account if I didn't like it.
They have not responded to my last call.
When the guy came door to door selling pest control he was really pushy and so I decided to do it just through the summer. I gave him a credit card and he had me sign for the credit card payment.. I signed nothing else. Later I received an email stating that I just signed a 1 year contract at $85/time!!! He mentioned no where of a service agreement or contract when he came to the house. I had them come 1 more time before I tried to cancel (I have chickens that were eating the dead bugs and wanted no more sprays.) They wouldn't let me out of my contract without charging me $60 just to cancel! This guys business ethic is wrong and I would not support a company that does this sort of business.. having me "sign" for a contract when I was supposed to just be signing for the credit card payment
Response from Gem State Pest Solutions
Eleisha,<br><br>I feel you are being untruthful in your review. You signed a year service agreement that was emailed to you at 2:10pm on 5/29/2015, a full 24 hours before your initial service on 6/30/15. NOT AFTER YOUR SERVICE! We discounted your initial treatment by quite a bit BECAUSE of you committing for a full year to break up the hatching cycles. When I was at your house today we came to an agreement we would cut your cancellation fee in half in the name of customer service. It wasn't even a cancellation fee, we just ask that you pay back the discount we had applied towards your account for the year commitment like you agreed to.
They are very unclear when it comes to the service agreement . my wife thought it was one time with a follow up for the initial price.... Come to find out they have tapped my card once or twice since our first charge .... no matter how good they do their jobs of pest control .... misleading the customers is a bad deal
I'm absolutely disgusted with the customer service and communication I have experienced with this company!! I feel almost lied to on more then one occasion specifically I was told one price at the start of the contract and charged something different from then on after (20.00 more each service)!!! I also feel my service was absolutely not a "full complete service" first of all they didn't do the back or the garage or the inside of the house and it was raining all day and I also was told on the phone I wouldn't be charged and service would be skipped until I spoke to someone about my situation and yet again I was charged which has caused an even bigger issues outside of this!! I'm furious to say the least!!
Contact Information
Phone
+1208-557-4446Address
1045 Terry Dr, Idaho Falls, ID 83404
Hours
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