About this provider in Coeur d'Alene
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and…
Rating breakdown from customer reviews
4.9
2,692 reviews
Customer reviews for Pointe Pest Control - Coeur d'Alene
Kathy Swan
Jacob did great. We’ve had Point Pest for a couple of years now and not many ants and spiders…. So happy with that.
Provider response
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Kathy!
Scott Farley
Tried a new approach on the carpenter ants. Hopefully we will get closer to resolution.
Provider response
Hello Scott! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Ivy Coons
Listened and provided the service needed for my spider problem. Appreciate it very much. The monthly payments make the quarterly fees much easier to pay.
Provider response
Ivy, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Jim Morelli
Thanks for the great customer service, and your excellent staff. 👍
Provider response
Thank you for your five-star review, Jim! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Lori Simmons
Pointe pest control has been extremely helpful and understanding specially with the situation on top of the pests. Raphael has been patient and is knowledgable. When calling the office, the staff has always been polite. Thank you so much for helping with my Aunt & Uncle, I know we made the right choice choosing this company. I highly recommend them!
Provider response
Lori and Beth, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
ART ANKLEY
Ben is a great access to your company. He always does a great job.
Provider response
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Art!
Jennifer F
Pointe Pest control is our go to. We've used their services in the past and recently started back up. They've been Incredibly professional, knowledgeable, and courteous. We'll continue to use them for our general pest control needs and highly recommend them.
Provider response
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Jennifer!
Sandi Bendocchi
We so appreciate the quality of the service we get from Pointe Pest Control! Their office has always been friendly if we've had to reschedule & the ones who actually come out to our home are very professional, friendly & thorough. We are on Ben's route now & we are so happy that he treats us like we're friends - he answers all our questions & makes sure to close our gates so our dog will stay safe. Thank you so much Ben for all you do & you're doing a great job of keeping the yellow jackets & mice out of our lives!!
Provider response
Hello Sandi! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Kirby Lambert
Ron was super friendly and professional
Provider response
Hello Kirby! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Philip Williams
Anthony was great. Very professional and listened to my concerns. Was very thorough and efficient
Provider response
Hello Philip! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Jesse Miller
Rob was very thorough in assessing my client’s home to determine what needed to be done to mitigate the issue they are having with mice.
Provider response
Hello Jesse! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
D & D Billings
Steven always does a thorough job. He checks in with us to make sure we don’t have any trouble spots. Thanks Steven.
Provider response
D, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Cyndi Barkley
We’ve been a Pointe Pest Control customer for several years. The employees are consistently courteous and thorough in their work. Ben was amazing today. He spent time answering questions and did a great job.
Provider response
Cyndi, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
JaiJ
Don't waste your money. I signed a year contract, paid alot of money up front, was billed every three months and all I got was crappy service and more spiders! I never had this bad of a problem before. They are always in a hurry, they don't lay down a good barrier and sometimes they would show up and sometimes they wouldn't. I regret going through this company.
Provider response
Jaimie, thank you for your review. It is indeed our highest priority to deliver the best service in all areas of our business, and we apologize that this wasn't your experience. We would like the opportunity to learn more about your situation and make sure that it is properly resolved. At your earliest convenience, please contact us so that we may access the specifics of your account. Again, we are truly sorry for your negative experiences, and we hope you have a wonderful day.
Layla
Extremely disappointed with Chastin’s service. Spider webs and bugs are still present in and outside of my home after the service. The home was barely sprayed from the inside. I felt like he didn’t care about what he was doing at all. He skipped over some places and didn’t even go into the bathrooms or around the areas I specifically asked for. Would give 0 stars if I could.
Provider response
Layla, thank you for your feedback. We sincerely apologize for your negative experience with our team. Your review was forwarded to our Office Management team, who is looking into the situation and will certainly make sure it is handled appropriately. We would love the opportunity to rectify the situation with you, so we will be in contact soon. Again, we are truly sorry for this frustrating experience, and we hope you have a wonderful day.
Cheri
Tried to get tech to interact. Specifically told him my little dog will run off with mouth full of hard containers and all paper ones. It came true
Provider response
Cheri, thank you for your review. We are truly sorry to hear that your dog found our traps and hope that they are okay. Our Office Management team was made aware of the situation, and we would appreciate the opportunity to speak with you about this further so that we may remedy the situation. Please feel free to contact us at your earliest convenience. Again, we apologize for this frustrating experience, and we hope you have a wonderful day.
A House on a Little Farm
I will update after second appointment in a couple weeks. Technician came out and was done in like 3-4 minutes. I was told they were going to clean up webs around the house and to expect an influx of spiders after first treatment because they are “trying to get away from barrier”. So, technician came, never cleaned up webs around the house and spiders came out and built even more webs on said barrier which was supposed to deter them away from coming near it.
Provider response
Thank you for your feedback, A House. We want to extend our sincere apologies for your experience. We are typically known for our thorough treatments, so we are concerned to hear that this was not achieved with you and your spider issue. We are looking into the situation in detail and will certainly make sure it is handled appropriately. At your convenience, please contact us so we can take care of you and provide you with the productive services that you deserve. Again, we apologize for your negative experience, and we hope you have a great day.
Kenzie Martin
Their initial service didn’t correct the bug issues for my mom’s house, then tried to say they would charge her to come out again even though they said they “stand by their work and would rectify the situation if it didn’t work” and the guy that they sent out LIED and said that my mother didn’t tell him which bug she was struggling with (this isn’t true, it’s the whole reason she called for a service and took him out and showed and pointed to the bugs on the patio), and when my mom pushed to talk to a manager and the manager agreed that they would come back out for free and spray for the specific type of bug, they came out and sprayed and charged her for the full amount for a “new customer”. HORRIBLE HORRIBLE COMPANY AND SERVICE, DO NOT USE THIS CORPORATE SCAMMY PEST SERVICE.
Provider response
Kenzie, thank you for your feedback. We sincerely apologize for your mother's negative experiences with our services. We strive to make the pest control process as seamless and efficient as possible, so we are concerned to hear that this hasn't been the case with your mother. Your review was forwarded on to our Office Management team, who is looking into your situation to ensure it is resolved ASAP. Please don't hesitate to contact us with any questions or concerns, as we want to provide your mother with the efficient treatments she deserves. Again, we apologize for your negative experiences, and we hope you have a wonderful day.
Ja son
We’ve been calling for two days straight. Automated phone system and nobody picks up despite what department you transfer too. It’s unfortunate that they’ve gotten so big that customer service is no longer needed on their end
Provider response
Jason, thank you for your feedback. We are sorry for your unsatisfactory experience with our phone service. We strive to consistently meet our five-star standard throughout the pest control process, and we are disheartened that we did not achieve this with you. Your feedback about your experience has been forwarded on to our Office Management team, who are investigating the issue to see how we can resolve this issue. Please don't hesitate to contact us for more information, and one of our representatives will be happy to speak with you. Again, we apologize for your frustrating experience, and we hope you have a fantastic day.
Kristal Fay
I have used Point Pest for several years and recommended them to several friends and family members. I was very pleased with the service until yesterday. The service technician came to my home and was only able to spray 1/4 of the outside of my home due to the amount of snow I still have. In the past they have not sprayed my home when I have had a significant amount of snow but will call me to reschedule to a later date. I called requesting a reduction in the fee I was charged. They were only willing to reduce the fee 30% and we’re not willing to negotiate any further. Only a quarter of my house outside was sprayed none of my shop and none of the interior of my home. I told them I would be willing to pay for 30%, if they would refund me 70% of the fee, the customer service gal I talked to was very professional and said her supervisor would not authorize that. I was willing to pay for what has been sprayed but nothing above that. That decision cost them year of me business and any future referrals from me.
Provider response
Hi Kristal, thank you for your feedback and what is going on with your situation. It looks like you have talked to our Customer Service department and they have discussed this with you. If you need anything else, please feel free to reach out anytime.
Matthew Hulse (Sage)
Came out for a disabled vet. Assured him they were all removed, I I've seen 4 so far already, 3 are small but still there. Another one was completely missed, not to mention the cleanup, like knock the nests down and just leave them on the ground when there is 3 dogs who go in the back. . Hopefully they come back and do it correctly. It's unacceptable to have any left, expecia you always say that I have to purchase somspecially when correct service was payed for.
Provider response
Hi Matthew! We are so sorry to hear that! I am having a Customer Service Rep reach out to you to get all that taken care of and to get more details from you. Thank you for your honest feedback and please feel free to give us a call, text or email when you have questions or need a re-service!
Kevin Mansfield
Clear signage that No Soliciting allowed at Ring Doorbell, Clear signage not to ring bell due to babies and dogs. What does the salesman cold calling do? Rings the Ring doorbell. If you cannot pay attention to those details, how can anyone trust you to pay attention to any others?
Christine Kinyon
I have had two negative experiences with this company. They were very accommodating before I paid them but, after receiving my money up front for services that they said they would provide in the future, they would never return my call. Today (6/3/2019 at 12:15pm) I phoned them in an effort to schedule services (which I paid for in Oct., 2018) and they hung up on me in the middle of our conversation (after I had been put on hold for 6 minutes). When I called them back (why didn't they call me back?), my call was taken by their answering service (after being put on hold for another 6 minutes). When I asked what time they would return from lunch, I was told that they were not a lunch and that they were on the other line. Apparently, my business is not very important to them. Is this how Pointe treats people once they receive their money? Not cool!
Provider response
Hi Christine. My apologies for this experience and for any misunderstanding. We've had a glitch with our new phone system and we've been working on that. I appreciate your understanding.
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