Rite Way Animal Removal

When we first got in contact with this company, I had made an initial contract for them to come out and check the chimney because that’s where we were hearing noises. I never received a call back in a storm came through so after the storm I reached back out to the company to see if they can come out the contract was supposed to be for the chimney and I added on our attic. The first guy who came out he was very informative and very helpful, but then, after that, they started sending their technicians who was not helpful at all About two or three appointments in I started to ask my husband. When are they gonna check the chimney? He said he would ask him the next time. So far they have sat down traps , so the next time the guys came back they stayed maybe six minutes. I told them that I was hearing noises coming from the chimney at 2 AM through 4 AM in the morning and I even showed the guy a video. It was a black older gentleman. He tells me that he’s gonna go to the roof the next time he comes out and that it was probably just a squirrel. I guess my husband ran into them while they were trying to leave and talk to them so that’s when they decided that they were gonna go up on the roof and check. Fast-forward, I decided that I wanted to Break my contract with this company because nobody was listening to me. I’m still hearing noises coming from the chimney. I call and spoke to a lady on the phone and I’m expressing my frustration at this point I’m angry and I’m going off. I told her that the amount of money that we were spending and the timeframe that they’re doing this is unnecessary. No one was listening to what I was saying , and they haven’t came back out to do anything else and at this point It was getting frustrating because money doesn’t go from trees, and if I’m paying the price that I’m paying, I expect you to be out and do your job.The lady on the phone, she understood my frustration. She asked me has a technicians came by because they have already marked off that they had went by my house that day . I told her no one has stopped by today so she said she was going to get somebody out there. The technicians did come out to the house that day. Fast forward to today it is going on three weeks and no one has came out again. The last thing they were supposed to do was fumigate. We haven’t heard from them until yesterday 3/26/25 They call my husband and said that they thought that we were done. My thing is though I said, I wanted to break my contract with them that was after I contacted and talk to the girl and she informed me that I would still have to pay a certain amount . I told her if I was paying that amount then I might as well continue on and let you guys do what you’re supposed to be doing. Not only that, but after I told her that the price that we’re paying for the service does not match because nobody has been out to help she told me that And I quote “you do not have to pay the company back if you chose not to , we have a lot of customers who do not pay us back.” I don’t understand why someone who works with a company would say something like that. But that just had me baffled. I just want somebody to come out and do the job correctly, especially if I’m paying this money for them to do it again it’s been three weeks and no one has came out to fumigate and no one has contacted me, And every time they say they’re going to call back no one ever calls back. Not mention, like I said, before our contract was supposed to be for the chimney and the attic, but apparently the last woman that worked for them who set up the contract failed to put that we wanted our chimney checked as well and that’s why they haven’t been checking the chimney where the noises have been coming from. I don’t understand how they have 4.9 stars because this whole process has been drawn out frustrating in the amount of money that we’re supposed to be paying is ridiculous and nothing is getting done.

I could not write a more favorable review of this company. When dealing with issues with animals, I would imagine that it would be a whole lot easier to find a company that would catch and kill the problem. THIS company is committed to getting the creatures out of your home or business and into the places where they actually belong (and doing what is needed to ensure that such critters can't get back in). Rite Way often goes well out of their way to ensure that they have addressed customers' concerns and achieved the results that were promised. And if that wasn't enough, the commitment and integrity of Rite Way's management could not be any more apparent, and that is the kind of company I would always want to do business with.

I just had insulation done by them today January the 20th 2025 And they did a wonderful job very professional cleaned up after themselves. I will use them again and I recommend that everyone else use them.

I highly recommend Rite way services. I was hearing stomping and scratching noises in my attic at night and it was keeping me from getting a good night's sleep. I contacted Rite way and they came out the next morning. Elijah and Alonzo were very knowledgeable and informed me that rat and squirell seemed to be sharing the space. The team did a walk around my property and sealed off all possible entrance into home. The last time I heard noises in my attic it was rite way fixing the issue. Problem solved!!!!!

I called because of an orphaned baby opossum, they came and were a bit shocked that I literally pulled a 5 inch baby opossum out my pocket. They swiftly took them off my hands after the initial shock passed. Happy to see they fawned over the baby as much as I did before taking them to a safe place.

Highly recommend this company! They are so sweet to relocate an orphaned baby squirrel to a rescue center for bottle feeding, rehab & release after a storm knocked his nest out of a tree. Very professional and friendly staff. The young man they sent seemed trustworthy and had nice manners.

Had brown bats in the attic vent. Rite Way ethically removed the bats, replaced the soiled insulation, and put down a repellant. Good job!

For the first time ever, I had a baby bird fall out of the nest on my porch. It was only days old and I had no idea what to do. It was shaking & clearly could not fend for itself. I went to the internet for help and found Rite Way thanks to the reviews about saving birds. I kept it warm as instructed until someone came to get it within the hour. The representative I spoke with was very caring, patient, and understood my concerns. She gave me reassurance that it would be okay and would be taken to the best place possible to be rehabilitated. The boys that picked it up clearly love animals and I definitely felt like I made the best choice for the bird. Thank you, Rite Way!

The professionalism and customer courtesy has been top-notch. I would definitely recommend this company to anyone that has a problem with unwanted critters invading your home.

I found an injured bunny in the yard! They were more than willing to help me save him! So glad I had them to call!

Alonzo and Omar did a great job helping my neighbor. You can tell they care about the animals. The fact they do it w/o charge is amazing. Thanks yall!

Fast response and great company if you need anything relocated. Highly recommend! Thank you for all you do!

I recently bought a home and I needed additional insulation due to the age of the house plus some additional services to protect my attic and my home. This company is an excellent one-stop-shop for all things involving an attic. Everyone I met was incredibly knowledgeable, personable, and easy to work with, especially Omar. I highly recommend this company to anyone needing attic work and animal removal services. The services I got included animal removal, removal of old insulation, new blown-in insulation, re-insulated HVAC ducts, routed the bathroom fan to vent outside, fixed roof vents, and tree trimming. I got all of these services and a life-time guarantee for the animal removal! I am truly impressed and I am thrilled with the quality of work.

Had a falcon on my porch. Beautiful who might’ve gotten hit by a car. Right way came and retrieved him with in the hour of calling them and were super helpful. Glad the falcon will live to fight another day!!

I can't say enough great things! I called them five minutes before they closed to come help me save a grounded hawk in my front yard. She was tired, overheated, and very thirsty. I was extremely worried about her... but they came out and contained her humanely, and now she is on her way to a raptor recovery center. I am so thankful for their help and professionalism!

Great quality work ! Wonder customer service !

**editing this review** Omar reached out to me and was very apologetic. He even made it a point to stop out at my house to apologize and amend the issue. As it turns out, he was completely unaware of the issues we were experiencing, because the guy we were working with never communicated anything, neither did the girls I spoke with on the phone. Thank you, Omar, for rectifying this situation for us, it is much appreciated. Hired rite way to remove some critters from our walls. They recommended traps, sealing up entry points, and a tree removal. We had the tree removal done by a company they contracted out, the tree service quoted us at $800, yet we were charged $1000. My husband spoke with regional manager Jeff and asked if we would get the difference for the tree refunded, to which Jeff said we would. That was about 4 months ago, and still no refund. My husband did a follow up call to check in on the status of the refund after not receiving anything, and was told the refund check was in the mail and if not received by the end of the week, to call the office, which I did because we never got it. My husband has called nearly every week for months to ask about it, and is always told he is checking on it, but never hears back. When I call the office, the girl I spoke with tells me there aren't even any notes about a refund, and no check was ever sent out, so we were blatantly lied to about the check being in the mail in the first place. The girl I spoke with tells me that they're busy and to be patient- it is not a paying customers fault that they take on more jobs than they can handle for starters, and I also think three months of waiting is more than patient on my part. Funnily enough, they weren't too busy to cash my check immediately. We had already had some issues with the crew not showing up to check traps on days they said they would, even though we altered our schedules to make sure we were home for them to get in our attic to check traps. Due to this inconvenience, we were told by a man named Omar that there would be some money refunded to us, but never heard a word about that either. I will say though, the crew who came out to check traps were very nice, so I didn't want to make a huge fuss out of it, and we like to think a professional company will keep their word. However, it is now going on 4 months later, and I am still short $200, and nobody at this company seems to care whatsoever. Stick to pest control if you must use them, do not let them contract out.

We had two orphaned bunnies in our backyard; they had not even opened their eyes yet. I was worried about their survival. Jeff came out the same day that we called and assured us that they would be taken care of. It was a great relief knowing that they were in good hands!

Friendly and Professional! Omar came right away on short notice when I called for help with an armadillo we trapped overnight. He literally did a superman dive into a neighbor's hedges to catch the armadillo when he tried to escape again! So glad I called Rite Way Animal Removal!

Riteway services were top notch. They responded quickly and assessed the problem. Squirrels in my attic. A plan of action was proposed with clear explanation of the process to achieve solution to the problem. It was also determined new insulation was needed for the attic. Riteway took care of my concerns and answered all questions. Their personnel were so polite, well mannered, knowledgeable and efficient. I am very pleased with the results. No squirrels, new insulation. And no more worries.

The people at Rite Way made my experience truly amazing!! They were all VERY knowledgeable about the animals and did not try to overcharge me. They were very friendly as well and respectful.100% would recommend for ANY wildlife removal needs!

Team did a great job! Solved the problem quickly. Highly recommend! Thank you Omar and team.

Very happy with our decision to contract Rite Way Animal Removal to take care of removing squirrels from our attic and fix our ridge vents. Also they removed damaged insulation and replaced insulation. Jeff, David, and Landon were always professional and punctual. Very knowledgeable young men.

Thank you, Jeff, for being so professional identifying my crazy squirrel situation. I couldn't be happier with your help! I look forward to working with you to get my critter problem resolved!

From Ms. Ann Bazemore, “I sure am very appreciative for Jeff’s help with removing my cat from the neighbors house. He saved my cat. He was very nice and professional.” From Savannah: Thank you for your quick response and assistance with removing the animal from the home. Will 100% recommend you to individuals!

The most professional team you could ever work with. Omar is very communicative, and makes the process easy! They truly believe in customer satisfaction. You guys rock and really do things the “rite way” .

Jeff was excellent. He was thorough and very informative, taking extra time to double-check everything and make sure we had all the information and options we needed. Highly recommend!