About this provider in Carrollton
Northwest Exterminating provides residential and commercial pest control in Carrollton, GA, with a focus on green solutions for general pests, termites, and mosquitoes. We also offer bed bug treatments, rodent control, fire ant management, humane wildlife removal, crawlspace care, and attic insulation. With customized…
Rating breakdown from customer reviews
4.9
216 reviews
Customer reviews for Northwest Exterminating - Carrollton
Tom Johnson
Rich with Northwest Exterminating is GREAT!! HE is always available to take care of our pest control. Thanks Rich!!! Thanks Northwest Exterminating!!!
Provider response
Thank you for the extraordinary review! We appreciate you sharing your experience and are thrilled to have you as part of our Mouse family!
Lisa Luke
VERY FRIENDLY AND VERY PROFESSIONAL. VERY EAGER TO MEET MY NEEDS. REASONABLY PRICED. I AM A VERY SATISFIED CUSTOMER AND WE ALSO USE NORTHWEST EXTERMINATIONG FOR OUR CHURCH
Provider response
Thank you for taking the time to leave us five stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing the Mouse!
Abbey A.
Ben is so kind and makes sure our house is protected from bugs!
Myra Johnson
I have used Northwest Exterminating for the past 14 years in both Northeast and Northwest Georgia. The services techs are all very professional, dependable, reliable and informative, especially our current tech Tyler. He is awesome!
Provider response
We're grateful for your positive feedback. Thank you for taking the time to share your experience with us. We’re delighted to have you in the Mouse family!
Robert Dangle
We have dogs; the technicians always called ahead so we could get them up and out of the way. Always professional service, from the office to the technicians! Always helpful too !
Provider response
We appreciate your 5-star review! Thank you for being part of the Mouse family and for trusting us with your service.
curmudgeon mi
JASE IS ALWAYS PROFESSIOAL, CALLS BEFORE HE COMES AND UPDATES US BEFORE HE LEAVES
Provider response
Thank you for your review! Your feedback encourages us to keep delivering extraordinary experiences every step of the way.
Rachel Tripp
Extremely polite employees, excellent exterminating techniques, as well as, providing a prompt response to any concerns.
Provider response
Thank you for the wonderful review! We appreciate you sharing your experience and are thrilled to have you as part of our Mouse family!
Renee C.
This company has an effective, non-toxic program to eliminate pests. The customer service is excellent.
Provider response
Thanks for the great review! We truly appreciate you sharing your experience and are happy to have you as a valued member of our Mouse family!
Ling Lin
Clay is very nice and always does good job!
Provider response
Thank you for the 5 stars! Our team works hard to provide reliable pest control, and we’re glad it shows.
La Juan Smith
Technician is extremely proficient and thorough. His consistency in professionalism is to be commended.
Provider response
Thank you for the 5 stars! Our team works hard to provide reliable pest control, and we’re glad it shows.
Tony Shackleford
The guy Rex. That comes out to my house is a very nice and professional Man.
Provider response
Thank you for choosing the Mouse to protect your house, and thank you for taking the time to leave us a review! We’re happy to have you as a part of our Northwest Family.
RONNIE LANGLEY
Very good service. Office staff and Technicians are polite and always notify me when they are coming to our home. Easy billing and pay online.
Provider response
Ronnie, thank you for taking the time to leave us five stars! We are happy to hear that we were able to deliver an extraordinary experience to you! Thanks for choosing the Mouse!
Paula Waters
I've found them to be very trustworthy, fair, and always come in a timely manner
Provider response
Thank you for the great review! We're so glad our pest control service made a difference. We appreciate you trusting the Mouse to protect your home!
Arthur Tarantino
This company is a joke. Just look at how they perform their work. This guy told me he was supposedly the boss. Ain’t this an OSHA violation or something? Ladder all over my high voltage electrical. Ladder not properly secured. Ruined the conduit pipe. Had to fight with the “boss” just to get him to take responsibility and fix it. These people are unsafe and seem very unethical. Not professional at all. For your reply I replied to your reply via the email you gave me. How come no one has emailed me back? Again this company is a scam.
Provider response
We sincerely apologize for the experience you’ve had and the frustration this has caused. Safety, professionalism, and ethical practices are top priorities for us, and we take any concerns regarding these matters very seriously. We’d like to learn more about this situation so we can address it appropriately and ensure it doesn’t happen again. Please reach out to us directly at themouse@callnorthwest.com, and we’ll work with you to resolve this matter promptly. Thank you for bringing this to our attention, and we’re committed to making it right.
C A
Bought a house and had a contract with these people. They came out today to harass my wife about renewing their service for another year. She explained to them that I would call them when I wake up, because I work night shift, and they yelled at her before digging up and removing their equipment. I've used their service in forsyth County and never had any issues but somehow out here in douglas county these people are absolutely crazy. Thank God I missed out on the experience of dealing with these people. I'll be calling another company asap.......I suggest anyone in the area use any company other than this one. They have never once mailed me any information or bothered to call about anything.....just showed up yelling and threatening. Thank God I slept through the experience. Lol. I'll do some research into other places and come back to suggest better options, though at this point any option is better than these people
Provider response
We apologize for the negative experience you had with our service. This is certainly not the level of professionalism we strive for. We would like to address this situation and make things right. Please reach out to us directly at themouse@callnorthwest.com so we can discuss this further and resolve the issue.<br><br>Thank you for bringing this to our attention.
Karen Fielder
The office called and rescheduled me twice saying she thought the service tech would be in my area the day she scheduled me for but she was mistaken. I can understand one time .. but 2 times? I just cancelled out of frustration. I have a bad first impression with using this company so I will look elsewhere
Provider response
Thank you for reaching out to us about your concerns. Our goal is to create an extraordinary experience for our customers, and we are sorry to hear that you did not have that experience with our team.<br><br>We would love the opportunity to follow up with you about your concerns; if you wouldn't mind emailing us at themouse@callnorthwest.com, from there a teammate will reach out to discuss what we can do better. Thank you!
Sherrika “Queen” Miller
The estimate and customer service was amazing.. Thank you..
Provider response
Hi Sherrika, thank you for taking the time to leave a review and being a part of the Northwest Family! We would love to hear from you on what we can do to make your experience with us even more extraordinary! If you wouldn't mind reaching out to us at themouse@callnorthwest.com and letting us know, a teammate will follow up as soon as possible. Thank you again!
Ronnie
Technician lost payment, but did not notify ofc. Homeowner rec'd. 2nd bill, upon inquiring on status, was told to do a stop payment on check & write another one. We were reimbursed for stop payment charge, but not for inconvenience.
Rita Thompson
Had a problem and they fixed it they were very nice about it
Provider response
Hi Rita, thank you for taking the time to leave a review and being a part of the Northwest Family!<br><br>We would love to hear from you on what we can do to make your experience with us even more extraordinary! If you wouldn't mind reaching out to us at themouse@callnorthwest.com and letting us know, a teammate will then follow up as soon as possible. Thank you again!
James Bryant
Left massage they still have not called me back
Bobby Sanders
We have used Northwest Exterminating for many years and have always been satisfied with their service. Very courteous and friendly. We use the regular service as well as the sentricon treatment for termites.
Rosa Coker
Was not aware they were coming to my house until 3 minutes prior, other than that the gentleman was very professional and kind.
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