Provider profile

Yates-Astro Termite & Pest Control

4.9 stars from 476 customer reviews · 2220 Perry Lane Rd, Brunswick, GA 31525

  • 4.9 out of 5 stars
  • 476 customer reviews
  • Brunswick, Georgia
  • Open 5 days/week
4.9
Rating
476
Reviews
Yes
Claimed
Yes
Website

About this provider in Brunswick

Yates-Astro Termite & Pest Control has been protecting homes and businesses since 1928. As a local, family-owned company, they take pride in delivering prompt, reliable pest control services tailored to their community’s needs. Their team is committed to exceptional customer service, ensuring fast r

Pests handledcockroaches
Praised forprofessional
Methodsyates astro

Rating breakdown from customer reviews

4.9

476 reviews

5
446
4
19
3
4
2
2
1
5

Customer reviews for Yates-Astro Termite & Pest Control

R

robert

4y ago

Poor communication. After calling for an appointment I was told somebody would call me back. Then a guy called me just to tell me somebody else would call me. Then I had to call again after no communication from the second guy Jeshua. He ignored my messages and eventually made an appointment with me only after the office called him. Then he made an appointment with me just to never come. A no show appointment is pitiful. It’s been almost a month since I asked for pest control from

Provider response

Robert, thank you for your feedback, and sorry that your experience has been less than pleasant. We strive for great customer service and apologize for any inconvenience we have caused. Should you like to reschedule, please do not hesitate to give the Brunswick office a call, 912.372.5692 or email m

DN

Don Nordez

2y ago

I was told that the service was for three months August 31,2023 is when it supposedly started I payed the discounted rate as a new customer to try it out. I requested service on November 21 2023 and was charged for it. Please make sure that you see the full contract you are signing. They handed me a screen and believing I was signing for what we agreed to I signed it. Hey , they have me on a contract until 2027 and automatically payment All things I said NO to but I didn’t see anything oth

Provider response

Hi Don, thank you for sharing your experience with us. There must have been a miscommunication in regarding what service you signed for, and we would like to clarify that for you. Please give us a call at 912-372-5692, so we can provide you the assistance you need. Please note that you can cancel yo

DK

Deborah Kipp

2y ago

The builder of my property chose Yates Astro to spray the wood for termites. A month after I moved in, 2 employees came out. They were trying to get us to sign up for a contract. When they realized I had gone with another company they became rude and told me cancel my contract with BugHouse and sign with them. I continued to decline, now based on them becoming unprofessional. They tried to double talk and when they realize they are not getting anywhere they become short and rude. According to ou

Provider response

Hi Deborah, we appreciate your feedback and we sincerely apologize for the experience you had. We would like to clarify the reason why you received that bill. Since we treated your house for termites when it was first built, we sent the bill to give you the option to renew the termite warranty. This

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