Safari Termite & Pest Control | St Augustine
Verified3590 Agricultural Center Dr, St. Augustine, FL 32092
Rating Breakdown
4.5
★★★★★116 reviews
Customer Reviews (29)
Excellent, responsive, professional service, online, on the phone and deliverying the service at my house. Fair price. Highly recommend.
The service is exceptional. I have no complaints, and the staff is incredibly friendly. Bravo
Just started, but liked that they did not try to oversell you. Reasonable pricing compared to others.
They are always on time and the application on your yard shows great results afterward
They are very responsive, and quick to meet your needs. They scheduled a 2nd appointment for pest control on demand. Thank you!
I switched from a company that was not doing a good job with my lawn based on the Safari lawns in my neighborhood. They have been very responsive in getting me set up and knocked out my first treatment within the same week. Thanks!
We have had service with Safari Termite & Pest Control for over 4 years and they have always impressed with the work and professionalism.
This is by far the friendliest and most reliable pest control company I’ve ever worked with! Their products are dog-safe, which means I don’t have to lock my pup up for hours, and they’re also safe around my son — a huge relief. I used to pay double the price back in South Florida and never saw results like this. They’re fast, efficient, and their treatment worked immediately! If any issues come up, they’re quick to come back out and make sure everything’s perfect. Great quality, amazing service, and truly the best in the area. I highly, highly, highly recommend them!
Safari is by far the best!! I’ve tried other companies and there is no comparison.
Knowledgeable staff at affordable prices.
We had a great experience with safari. Very friendly staff!
Supervisor came out to look at problem areas in yard. Signed up for 4 annual sprays to suppress Bermuda grass in lawn
I tried scheduling a lawn treatment estimate twice with Safari and I still have no appointment. My experience as follows - I called the office and spoke to Ashley. Ashley said a tech (Taylor) would reach out to me to schedule the appointment. Taylor called me and said he would show up either today or tomorrow, but didn't give me a time window?? Later that day I called Ashley again to schedule the estimate and she said she would reach out to Taylor. Neeedless to say this was way too much back and forth just to schedule an estimate for service. So, I called Julington Pest Control and spoke to someone who was very professional and a minute later I was on their schedule for an appointment today. First and last impressions of Safari is very unprofessional operation. I'm just glad I found out from the start to avoid future customer frustration and dissatisfaction.
Response from Safari Termite & Pest Control | St Augustine
Mr. Vincent,<br>Thank you for sharing your feedback. We are very sorry that your experience didn’t match your expectations. It<br>was an uncommon instance and we will do better in the future. Please feel free to reach out to Richard Freedle<br>at 904-726-9330 with any further comments, concerns, or suggestions you wish to share. We would love to<br>make things right if you there is an opportunity to do so.
Technician was very friendly and on time plus informed me every step he took
Came out quickly for quote and inital treatment after new sod. They notify me in advance so I know when they will be here. Billing process is easy.
The Termite crew came and did an excellent job, but when I called Safari about the general pest control I was told that the termite crew were also taking care of that. They did knock down dirt dodger and wasps nest but sprayed nothing to prevent them from coming back. I was told that the first pest control treatment would include spraying inside the home as well as out. The inside of my home was not sprayed at all and though I was at home that day all day and checking what was being done, they never sprayed out side either. We are paying $80. Every 4 months for treatment and I feel like we are owed a treatment!
Used Safari lawn services for a couple of years at my old home and now using them for my second home. Grass is looking better and better. Keep up great work.
Our lawn looks great! We needed Safari’s help and they delivered! Highly recommend for your lawn care.
Great monthly service and price! After the first application, I noticed the annoying fleas were gone. They used to fly all over your head and bite your arms and legs. Now, I can enjoy outdoor landscaping without them. I highly recommend them.
Very courteous, genuinely concerned about the welfare of the lawn, weeds started to disappear after very first application. Highly recommended
Extremely rude and unprofessional. Please do yourself a favor and don’t waste your time with these people.
Response from Safari Termite & Pest Control | St Augustine
Hi Michael,<br>We have searched our records extensively and have no record of you ever being a customer. We take all<br>feedback seriously, but since we cannot identify you, we’re not sure how to address the situation you described.<br>Please call us at 904-726-9330 so that we can investigate this, as we pride ourselves on excellent service.
Poor Service And Over Priced
Response from Safari Termite & Pest Control | St Augustine
Hello James,<br>We have searched our records and found only one customer ever with your name. There seems to be some sort<br>of mix-up because the customer we have by your name has been a happy customer for nearly a decade across<br>multiple addresses. We take all feedback seriously, but since we cannot identify you, we’re not sure how to<br>address the situation you describe. Please call us at 904-726-9330 so that we can sort this out.
Response from Safari Termite & Pest Control | St Augustine
Hello Jack,<br>We are very concerned to read about your experience. However, we cannot seem to find a customer matching<br>your name in our system. We would love to make this right if there has been a mix-up. Could you please reach<br>out to us at 904-726-9330 so we can investigate this further?
They don't property train staff that's why they suck!! Just bc a business has been here for 20yrs doesn't mean they have the best business
Response from Safari Termite & Pest Control | St Augustine
Hello Isis,<br>We are very concerned to read about your experience. However, we cannot seem to find a customer matching<br>your name in our system. We would love to make this right if there has been a mix-up. Could you please reach<br>out to us at 904-726-9330 so we can investigate this further?
Response from Safari Termite & Pest Control | St Augustine
Hello Mafruha,<br>We are very concerned to learn of your issues. However, we cannot seem to find a customer matching your<br>name in our system. We would love to make this right if there has been a mix-up. Could you please reach out to<br>us at 904-726-9330 so we can investigate this further?
Response from Safari Termite & Pest Control | St Augustine
Hello Devin,<br>We take all reviews seriously, but we have no record of your being a customer or of the cause for your review.<br>We cannot verify your identity or the authenticity of this claim. If you did have a legitimate experience with us,<br>please contact our management team directly at 904-726-9330 so we can resolve it.
Place is an absolute joke! Save your money Terrible staff. Even worse techs. Disgusting from management down
Response from Safari Termite & Pest Control | St Augustine
Hello Exodus,<br>We take all reviews seriously, but we have no record of your being associated with our company. We cannot<br>verify your identity or the authenticity of this claim. If you did have a legitimate experience with us, please<br>contact our management team directly at 904-726-9330 so we can resolve it.
Used for weed control. I’ve had Nutsedge for over a year so well before I began using Safari in March/April 2022. Used Massey before them and they’re not any better fyi. So allll spring and summer and into the cooler month of fall they let the nutsedge sit there growing and spreading. I’ve mentioned the problem weed before along with the Beggarweed they ignored. Only when you mention these problem weeds consistently do they deal with them. Administrative will tell you they don’t guarantee Nutsegde and they don’t treat during hot months or it will kill the grass too. Ok so anyway they ignored my Nutsedge in the spring and fall. Once treated after my effort to remind them, they sprayed and the Nutsedge died. I still have a beggarweed problem. They don’t guarantee Nutsedge but obviously have the ability to kill it. Why they don’t set themselves above the competition and offer control of Nutsedge I don’t know. They basically keep the dandelion and clover out of your yard and call it a day.
Response from Safari Termite & Pest Control | St Augustine
Mr. Curtis,<br>Thank you for sharing your feedback. We are very sorry that your experience didn’t match your expectations.<br>We are constantly making improvements to our program and services, and we want you to know that we now<br>make 2-3 broadcast applications annually specifically for sedge control. While your concern was an uncommon<br>instance, we are confident that should we have another opportunity to work with you that sedge control will not<br>be an issue. Please feel free to reach out to Richard Freedle at 904-726-9330 with any further comments,<br>concerns, or suggestions you wish to share. We would love to make things right if you there is an opportunity to<br>do so.
hired Safari to treat my lawn and after several months of service noticed that things were going in the wrong direction. During this time my wife was working from home full time due to Covid 19. On 9-28-20 Safari came to my residence and left a bill on my front door. My Ring system only sent me 1 alert when they came to the front door and left the bill. (You can not walk across my front yard without it going off) Also my wife works from home so how did they treat my entire yard and the ring not go off and my wife not see them( My wife's office has a window and our dog never barked) I called and complained and Tyler came out to look and said his Tech treated my yard he would not credit my account. I told him that I would be glad to pay the bill if he could prove to me that they treated my entire yard. ( I GUESS MY WIFE IS LYING ABOUT THIS ) Now on 12-2-20 I get a letter in the mail threatening to turn my account over to collections and report to all MAJOR CREDIT REPORTING AGENCIES!!!! I am not a vindictive person but I feel like I tried to be reasonable with Tyler at Safari. So now I will make sure everyone I know including the BBB knows about this and every other social media site I can find!!!!
Response from Safari Termite & Pest Control | St Augustine
Mr. Hartley,<br>I looked over the notes on your account and found that when the supervisor stopped by your home to address your concern, there were already weeds dying in the backyard from the service that was done just 4 days earlier. It is only reasonable for us to assume that those weeds were dying because of the technician servicing the backyard. If a customer ever voices a concern to us about a service not being performed properly, that concern is treated very seriously. In fact, we have a written protocol for addressing such complaints. That is why we always make it a point to make a physical inspection of a customer’s property, as we did in this case so that we can ensure the customer is getting the service they deserve. I understand that customers often feel that the new doorbell cameras are infallible and that they catch everything but sadly that is not the case. We have never, nor would we ever, tolerate technicians failing to perform the service as they are trained to do.
Contact Information
Phone
+1904-726-9330Address
3590 Agricultural Center Dr, St. Augustine, FL 32092
Website
safaritermitepestcontrol.comFrequently Mentioned