Julington Creek Pest Control

Response from Julington Creek Pest Control

It's not possible to fire a company when you aren't currently our customer. We explained kindly when you cancelled because it was winter, that it is a recurring service. We have a different area of focus for and different chemical agents are applied at each visit. If you cancel and elect to restart service in the future, it is the same as with any new customer. You receive the current pricing, and as we have no contracts and the no-charge service calls commence immediately, there is a one-time start-up charge on the first visit, as additional product and service is rendered to get your lawn in as good condition as possible, as quickly as possible. Your lawn was first priced in early 2024, and the new estimate given to you yesterday was $5 higher...two years later. While we are sorry that you are unhappy about the terms of restarting service with us, we are happy that you've been a proud customer in the past and enjoyed our work. We appreciate your contacting us to recommence with service, and wish you much happiness in the future.

Response from Julington Creek Pest Control

So wonderful to receive this feedback regarding Ralf and the service you've been receiving there! Such an important component of our work is the relationship we establish with our customers. Providing information and recommendations, as well as communicating any issues, is paramount to success. Thank you so much for the five-star review!

Response from Julington Creek Pest Control

We so appreciate your five-star review! We try to promote from within, when possible, and the first technician you had still works with us, just serving in a different capacity! We love hearing that both of them have provided friendly and professional service over the years, and thank you so much for your kind feedback!

Response from Julington Creek Pest Control

Thank you so much for your kind review! We are so happy that your lawn has responded well and that you are satisfied with the service you've received, both in the field and with the office. Looking forward to continuing to provide great service for your property in the future!

Response from Julington Creek Pest Control

We so appreciate your having been on service with us!  The technician for your area was changed two years ago, in January of 2024.  The person selected was promoted into your route after having spent five successful years in our employ.  After 30 weeks of this tech visiting your property with no issues, the first record of brown areas was reported by him in August 2024.  He recommended checking the irrigation in these areas, as they were demonstrating evidence of heat- and drought-stress, as well as applying topsoil to help aid in recovery.  He would go on to recommend this to you at each service for the subsequent eleven visits…more than a year…at times leaving extensive notes on how to both topdress and verify irrigation coverage.  <br> <br>Subsequently, both the Branch Manager and Service Manager visited the property to conduct multiple manager walks.  The Branch Manager outlined the need for topdressing of this old damage and checking the irrigation coverage.  He would underscore the criticality of this again in a subsequent visit.  When you requested a different manager come to visit, the determination was the same.  We continued to monitor the property between scheduled applications, providing four additional service calls at no charge in a six-week period. We kindly advised you over the course of more than a year regarding what was required to realize improvement in the lawn.<br> <br>We are sorry that we could not change your technician; however, you would have experienced these issues independent of the tech assigned to your property.  As kindly explained, technicians are assigned to a route, and from an operational perspective, it is not feasible to send techs from other regions to conduct work in a different geographical area on a routine basis.  Further, we receive many compliments from customers regarding the technician for your area for his diligence and kindness, and we believe from both his detailed application notes and the follow-up manager visits that he did his best to provide you with good service. Again, we so appreciate your having been our customer and wish you much luck with your future turf management company!

Response from Julington Creek Pest Control

Thank you so much for the five stars ⭐️⭐️⭐️⭐️⭐️! We appreciate your more than a decade on service with us!

Response from Julington Creek Pest Control

We are so grateful for your recommendation and five-star review! Thank you for being on service with us these past two years, and we're so happy that your tech is providing detailed information and great service for you there!

Response from Julington Creek Pest Control

Thank you so very kindly for the review and for your years on service with us! We love having you as a customer!

Response from Julington Creek Pest Control

We are delighted that you are happy with the service you are receiving! Thank you so much for the 5-star review, and the positive feedback regarding Ralf!

Response from Julington Creek Pest Control

We are so glad that you are happy with the consistency and quality of the service you receive there! Ralf pays such attention to detail and provides such professionalism in his work. While weeds naturally propagate, we do combat them year-round with a regimen refined over a period of multiple decades. Looking forward to continuing to provide great service for you in the future!

Response from Julington Creek Pest Control

Thank you so much for your kind words and review! We are delighted to have you on service with us and are so happy that you are satisfied with the level of care you are receiving. We always strive to exceed expectations and recognize that the little things are so important in doing so!

Response from Julington Creek Pest Control

Thank you so much for the review and your feedback regarding Anthony! We are so happy that your lawn is looking great, and you are happy with the attention to detail and level of service that is being provided there!

Response from Julington Creek Pest Control

We so appreciate your kind words and 5-star review! So glad that you are happy with the expertise and care you are receiving for your lawn!

Response from Julington Creek Pest Control

Gill is such a joy and so dedicated to his customers. He devotes time outside of work studying developments in and principles of turf management...a true student of the field! Thank you for taking the time to recognize him and for the 5-star review!

Response from Julington Creek Pest Control

Thank you so kindly for the wonderful review and for your loyalty over the years! It's such an honor and pleasure when our customers take us with them when they move!

Response from Julington Creek Pest Control

We have had two price increases in our company's history, only one of which impacted your account. It was in July 2021 for $7.16/month. We were surprised to receive this review, because our last paid application for you was back in February 2025. We performed a final service for you in April 2025, after you had expressed that you had some concerns regarding your lawn, and kindly later credited the amount back to you for that visit at your request. It appears this review was prompted by the collections letter that was recently sent for the previous balance on your account. We performed the February 2025 application in good faith, payment is due at the time of service, and it was not until over a month later that you contacted us to express any concerns with the lawn. Again, we did credit the final application for you, but it is not reasonable to ask that we go back and credit previous services that were performed and to give to us a bad review, because we kindly explained we could not. We enjoyed having you as a customer, and wish you the very best with your new turf management company.

Response from Julington Creek Pest Control

Well, what we do know here is that you are not being honest. About requesting soil samples four times over six (of the seven) months you were on service with us. About being given a hard time cancelling your service…we have no contracts, and if anyone ever wants to cancel, it is an extremely easy and quick process. Nor about the person with whom you spoke being extremely rude to you. I was that person, and can personally attest that anyone who calls and with whom I have spoken has been treated with kindness, respect, and care, regardless of whether they are being kind in return. In your case, a manager actually cancelled your service, and was happy to do so after being met with your unprofessionalism and string of expletives when he was trying to arrange a manager walk of your lawn so that he may address any concerns. And you certainly were not gracious to me when you later called, and I still wished you well and did my best to help you. Thankful for the many wonderful customers we have, the trust we’ve earned in the community, and the integrity, expertise, and kindness with which we conduct business.

Response from Julington Creek Pest Control

When you called yesterday, you cursed at our office manager, and preceding expletives with "Excuse my French" doesn't actually excuse them. Your wife was repeatedly calling the office disparaging one of our technicians, stating that he was sabotaging your lawn, withholding chemicals from you and applying them to other's properties, and showing other yards preferential treatment. This is a technician who has been in our employ for years, is lauded by our customers, and demonstrates an extraordinarily high level of integrity and expertise. We won't allow our employees to be treated poorly. They are hard-working, wonderful people and don't deserve to be subjected to profanity or wild speculations about them not liking your wife and thus making your neighbors’ lawns look better. We sent a Branch Manager and Service Manager both to your home to address your concerns that your lawn wasn't as green as your neighbors, and the Service Manager concluded yesterday that your lawn had responded well to the last application, and we would see you at your next visit in two weeks. Frankly, the repeated calls from your wife saying she was "raging" and making these wild accusations against JC and your profanity-laced call accusing the service manager of saying something he never did regarding the number of times your lawn was fertilized were so over the top and out of line that we could not continue to do business with you. We applied the same standard of care to your lawn as to your neighbors' and, in fact, gave to you extra service and attention to address your concerns. We wish you the best with your new turf management company.

Response from Julington Creek Pest Control

Thank you for your review. You had started service with us earlier this year on March 30th. It was noted at time of estimate that you had an active chinch bug infestation, and the lawn was in such poor shape that at the first service, we scheduled a two-week return visit at no charge to follow-up on the condition. We afterward provided four additional visits at no charge to treat your lawn, and at your last paid service on 10/27, no issues were noted. We received an online request for customer support from you on 11/27 citing you had just returned from a trip and noticed that you had very bad fungus patches that had developed in your yard. We came out at no charge the next day, 11/28, and treated with one of the four chemical agents we use to combat fungus, less than two weeks ago. Conditions have been optimal for the development of fungus these past few weeks, and while we can't prevent this, we can respond as soon as our customers notice any issues with their lawn. As soon as we received your request, we were able to get you on the schedule for the following day, and spoke with you personally to let you know. It doesn't seem very kind nor fair to publish a review that your lawn was perfect and beautiful and that our service had led it to be the worst in the neighborhood. Nor is it reasonable to expect that because you are receiving treatments for your lawn each six weeks that you will never have any issues with it. Conditions can present at any time, and as soon as you reported it to us after having been out of town, we responded and treated to try to help. We were actually going to schedule you for a follow-up service call at no charge to reassess and treat until we saw your denotation that we would never be allowed back on your lawn. Your service is cancelled effective today, and we wish you the best with your future endeavors.

Response from Julington Creek Pest Control

Let me start by saying that the accusation of having a high turnover is far from the truth and you have not had three different technicians over the last 6 months. We in fact have an extremely low turnover and the technicians that have serviced your properties over the last two plus years are still with us. Occasionally routes are adjusted as our business needs change or one technician will fill in for another while on vacation. As “the wife and not the husband with the experience” I am still very knowledgeable, but that couldn't be conveyed because you kept talking over me and wouldn’t let me speak. You demanded an appointment to walk the lawn with someone and then hung-up. After immediately attempting to call you back you didn’t answer. Heather also tried to help you, but you would not stop yelling and eventually hung up on her as well. How is it possible to schedule an appointment for someone to walk the lawn with you when you resort to hanging up on people or not answering?

Response from Julington Creek Pest Control

During our meeting on 8/2/19 you expressed concern about several areas of sod webworms, as well as a patch of Virginia buttonweed (which you refer to as crabgrass in your review) in the back right corner of the yard. The part you chose to leave out of your review was that your wife originally called about the issue on 7/29/19. She was made aware at that time that your property was due for service, but we would not be able to come out again until the past due balance on your account was satisfied. She refused to pay and instead scheduled the meeting you and I had on 8/2/19. We did attempt to schedule the meeting sooner but she insisted on that date. She was made aware that the sod webworms would continue spreading rapidly until they were treated. Had you paid your balance and allowed us to come out the damage could have been minimized. It is worth noting there were many occasions during your time on service where applications were delayed due to non-payment. Deviation from the application schedule will most definitely lower the effectiveness of our program.<br><br>You also stated that since you have us treating your lawn, you do not feel that any weeds we killed off previously should ever come back. I attempted to explain to you that weeds leave seeds in the ground that germinate at a later date. I offered multiple times to send your technician out to treat this issue, but you maintained that you should not have any weeds in the first place.<br><br>We had the exact same conversation regarding the sod webworms. You told me you felt that our services were not effective because you had them in the first place. There is no product on the market that will eliminate the possibility of any insect from being able to exist in your lawn. A lot can happen during the 6 weeks between our applications, so we do rely on our customer as our eyes on the lawn during that period of time. We will respond quickly to diagnose and treat any issue you alert us to, unless of course you have a past due balance on your account that you are unwilling to satisfy.<br><br>Despite explaining all of this to you in multiple ways, you refused to believe that you as the customer have any level of responsibility in your lawn. It was at this point I told you that your expectations are unrealistic and that I felt it would be best for us to part ways. Our turf management programs are extremely effective, but we do need cooperation from our customers to deliver the best results possible.