Aloha Pest and Lawn LLC
Verified2370 Dobbs Rd, St. Augustine, FL 32086
Open 7 days, Early hours, Evening hours
About Aloha Pest and Lawn LLC
We are a truly local owned/operated full service Pest Control /Lawn Care company. We offer control of all household and lawn pest, rodent services, termite prevention, mosquito control, soil testing, aeration and compost applications. We service all of St. Johns County, east Putnam, northern Flagler and southern Duval counties. We have service plans to fit any schedule and property type. Join our O'hana and let us "Protect your Paradise" !
Rating Breakdown
4.7
★★★★★145 reviews
Customer Reviews (30)
Thank you for taking the time to listen to my concerns about my lawn and to resolve the issues I discussed. Aloha Lawn & Pest Control is a great company that services their customers with quality and efficiency. Highly recommended.
Just had our annual termite inspection and quarterly bug and pest control service. Our Technician Tony is a total asset to your organization. Tony continues to exceed our expectations with great communication skills, attention to detail and extra attention to service and application. We have been loyal customers for over 5 years and look forward to continuing with Techs like Tony.
Tony does a great job, always professional
Great job with my lawn fertilizer. All the technicians are super friendly and will help you in any way they can. Reasonable price. Good company.
Joel is consistently informative, helpful, and the service is top notch! I have been completely happy with his service. Thank you for going above and beyond!
Tony does an excellent job for me month after month. No red ants or dollar weed ever! No spiders in the house either. Thank you, Tony!
Great servie
Tony does my pest control. I get plenty of notice to unlock the gates. When the walls and outside lights get full of bugs he cleans them away after he sprays. Highly recommend
We are very pleased with Tony, our technician, and Aloha Pest Services. Very prompt, attentive, and professional from start to finish.
Jordan has been great at communicating and letting us know all of the services he has executed each visit. Very helpful!
Response from Aloha Pest and Lawn LLC
Thank you. We will pass it along to Jordan.<br>Thanks<br>Dean
Joel is my technician and is awesome very thorough and always on time. He services my two homes and is excellent. I highly recommend Aloha for pest control needs and hope you live in the area where Joel is your technician.
Joel is great , has always done a great job.
Response from Aloha Pest and Lawn LLC
Thank you so much! We will pass the good word to Joel . <br>Thank you <br>Dean
I have been beyond pleased with the level of customer service and expertise I’ve received with Aloha Pest Control. Our technician, Joel, is the absolute best!!
Response from Aloha Pest and Lawn LLC
Thank you Mrs. Haley. We appreciate your business. We will let Joel know how pleased you are. <br>Thank you <br>Dean
Response from Aloha Pest and Lawn LLC
Thank you so much !<br>Dean
Jordon did a great job!
Response from Aloha Pest and Lawn LLC
Thank you sir. We appreciate your compliment. We will pass it along to Jordan.<br>Thank you <br>Dean
Very happy with Aloha, Joel Martin has been servicing my home since I started with Aloha and I could not be more pleased with his work. He is always pleasant and easy to work with. Willing to adjust my schedule when I have a conflict and answers any questions I have
Response from Aloha Pest and Lawn LLC
Thank you Mrs. Glover for the compliments. We will pass it along to Joel. <br>Thank you <br>Dean
Been using Aloha for a few years now and have always had consistent and professional service. Tony is great to work with, very professional, knowledgeable, and a pleasure to talk with about what pest services are best for my home! Thank you Tony!!
Response from Aloha Pest and Lawn LLC
Thank you so much. We will let Tony know how pleased you are. <br>Thank you <br>Dean
Joel from Aloha is awesome. Answers all my questions, and very responsive. Love the service they provide.
Response from Aloha Pest and Lawn LLC
Thank you Mr. Frederick. We will pass the compliment to Joel.<br>Thanks<br>Dean
Aloha Pest is great! Joel is the best. He always has a smile on his face & does a great job.
Response from Aloha Pest and Lawn LLC
Thank you Mrs. Ezelle. We will pass along the compliment to Joel.<br>Thanks<br>Dean
We are always pleased with our service and our technician, Joel Martin, is always efficient, friendly and always gets back to us quickly if we have any concerns. He has been our tech for several years now!
Response from Aloha Pest and Lawn LLC
Thank you Mrs. Watson. We appreciate the compliments and will let Joel Know.<br>Thank you <br>Dean
Have been trying to get owner Dean to call me going on 2 years. Call leave messages with Office spoke with Justin almost killed my lawn after sending Pics & Information to Justin he apologized they had a Tech that didn’t know what they were doing and told me to water lawn everyday in which I did for 14 days straight & cancelled the service. DEAN CALL ME!!!
I’m so upset that my yard was sprayed with something that turned my dog green They should ask the clients if they would want that because I would have said no. I gave my dog a bath but it will not come out. Totally annoyed
Response from Aloha Pest and Lawn LLC
Our apologies for the inconvenience. The treatment to your lawn was organic and non toxic. It is recommended to stay off until dry with all applications. A mild detergent soap will remove the color. Again I apologize for the issue. Please contact me at our office if there is anything I can do. <br>Thank you <br>Dean
We had the same experience as the one star review below. Our lawn was in worse shape after we started using Aloha. We had to constantly call and wait for someone to call us back only to give the excuse that it will take a few weeks. We stayed with them for a year listening to their excuses. Definitely got bamboozled. Do not recommend.
Response from Aloha Pest and Lawn LLC
Mrs. Michelle,<br>I'm sorry you felt "bamboozled". I'm unable to locate an account in the G's that listed you. We pride ourselves on doing a quality job for our clients and warranty our services without question. If you were unsatisfied with your service, I would have gladly discussed a solution at anytime with you. I wish I could offer more but not knowing who or where your account was I have no information to go on. Please feel free to call me at your convenience. I will be happy to discuss your situation. <br>Thank you <br>Dean <br>PS The aforementioned one star review, is still a client with a resolved outcome and a plan for the future.
I was switched to Aloha due to the owner of the previous company I was using going in retirement. My lawn was always one of the best in my neighborhood and since Aloha started working on it has gradually deteriorating until the point I get letters from HOA stating I need to take action on my front lawn. About 5 months ago finally one of the Aloha employees found chinch bugs and started spraying the needed products but unfortunately half of my back lawn is gone for good. The main issue I have is that after calling them a bunch of times, always a new employee is sent and they always tell me they are working on it. The last employee sent mentioned they are using now new products that should be more effective. After one week they did the last spray that was one week or so before Hurricane Ian and unfortunately I don't see any weed reduction whatsoever. I have done everything they have recommended like check my sprinkler system, increase the irrigation time, lower the irrigation times, added top soil in some areas to improve the chance of grass growing back . I want to clarify that every time I call them they respond and they always send an employee but I'm looking for results which unfortunate I'm not seeing. I understand how devastating chinch bugs can be but that's why I pay for this service so more than just come every 6 weeks for spraying the products, the employees should keep an eye on what's going on and take the proper measures to avoid getting to this point.
Response from Aloha Pest and Lawn LLC
Mr. Carone,<br>How unfortunate we could not have this conversation in person rather than a public forum. I have checked with our lead tech about your situation. An earlier call could have avoided much of the Chinch Bug damage in your back yard. As far as any weed issue, as stated by your service plan, it can take a few weeks to realize the results of herbicide applications. Yes rain does effect efficacy. We will be glad to follow up on these issues with you.<br>When we acquired your service through your previous providers acquisition, we did offer you a more comprehensive plan through a letter sent to all customers. Our records indicate you chose to stay with the plan from your previous provider which we have done exactly what they were doing for you. We would welcome moving you to a more comprehensive plan. Please let us know when we see you next.<br>Thank you<br>Dean Pacetti, pres.<br>Aloha Pest and Lawn LLC
Then why did you charge me for 2 months?
Response from Aloha Pest and Lawn LLC
Mr. Barber, My apologies that you were only with us for a month in which we had some employee turnover that greatly affected our schedule. Had you given us a bit more of a chance we would have made everything right. Good luck in your future.<br>Sincerely,<br>Dean Pacetti ,pres.<br>Sir we prefer not to discuss account details in public forums, but as you know we bill at month beginning and you canceled shortly after. Not to worry a refund has already been issued and you should receive it shortly.<br>Good luck to you.<br>Dean
I came home from a work assignment to find the back slope of my yard overgrown. This area was cut when I started service and the property was marked. The part they actually maintained was done well , but they missed the back slope which was about 1/3 of the entire yard.
Response from Aloha Pest and Lawn LLC
Mrs. Laura,<br>We will attend to the area first thing Monday morning. A personnel change recently I’m sure is to blame for the oversight. A call to our office would have rectified the oversite much faster. Sorry for your dissatisfaction.<br>Dean<br>PS After reviewing our records, I see your account was suspended on 9/2 at your request. We did not receive any notice of the area in question being missed at that time or prior to your request. Our maintenance manager would have gladly seen to its attention asap.<br>Please call our office to further discuss your service.<br>Thank you again,<br>Dean
My daughter was at a red light on Las Calinas Blvd in St Augustine where a driver in one of your trucks kept staring her down t a stop light. She’s 16! Each time e I’ll try to inch forward one of the Aloha Employees would block her from seeing left even though he was on the left at a red light and could not turn anyway. He was trying to intimidate her! This was dangerous! Unprofessional
Response from Aloha Pest and Lawn LLC
Mrs. Seth, I'm very sorry you and your daughter were made to feel this way. I would have appreciated a call immediately about this situation so it could have been handled personally in the moment as this is not the behavior of our staff. We pride ourselves on employing respectable family oriented people with good morals. This is being addressed immediately in a staff meeting today. I pray this is all a misunderstanding. Please extend my apologies to your daughter.<br>Thank you<br>Dean Pacetti, pres.
So disappointed ☹️.We were sure we had hired the best.Had their service for 6 months while we were away.Came home and spent 2 long days cleaning up the mess left.Looking for a reliable service.
Response from Aloha Pest and Lawn LLC
So very sorry you were dissatisfied. We did offer to correct any discrepancies with the service. If there is anything we can do please don't hesitate to contact us. Any matter of dissatisfaction is taken seriously by us. We thank you and wish you well.<br>Sincerely,<br>Aloha Pest and Lawn
Unfortunately and unbelievably horrible experience with the lawn and yard care team. Have been calling Dean for 3 weeks begging him to come look at what they are not doing as it has caused grief and sadness in our home. He has yet to step up and visit us personally. We pay for the Paradise package but actually only get a pair of dice that do not work well. After waiting several weeks for him to show up, we have no choice but to post this review with hopes and prayers that Dean Pacetti will step up and do the right thing. We will see. Here are pictures from today 3/3/2019, tall grass, leaves everywhere, we pay $200 per month for the pair of dice.: It is now 5/24 and Aloha told Ken Amarro on 1st Coast News that they opted out of our agreement for Aloha to take care of our lawn on May 1. He also was told that I refused the refund. To be clear, I stated I would prefer them to do their job rather than refund all the money I had paid them as they were supposed to take care of our lawn as our family is currently battling cancer. After asking Dean to personally come and see what they were not doing for over 4 months, they decided to quit and he never showed up. Note to Dean: Yes, please submit the refund due to your companies inability to do your job and your unwillingness to show care for your customers and overall failure to have done your job.
Response from Aloha Pest and Lawn LLC
We have done the right thing. We offered a complete refund (which was refused) and have done a complete cleanup to the property. Those responsible were reprimanded as this was and is not our standard of service. We look forward to working with Mr. Bennett to serve his needs.<br>Sincerely,<br>Dean Pacetti, Pres. Aloha Pest and Lawn LLC
Classic bait and switch We are new to the Palencia area and were approached by Dean regarding our gardening needs (he used to maintain the property). His crew was down the street and they jumped right in and mowed the lawns and cut the overgrown shrubs. We discussed the longterm garden plans and he was very workable. We gladly signed the contract and followed up with a check for the first month. That was the last we saw of the gardners.
Response from Aloha Pest and Lawn LLC
Very sorry you felt mislead. We did discuss a plan that was to include a very in depth overhaul of the property. At the time of consult I did explain there was a several week backup to start the major part of the project which we agreed to do in stages. Our crews did arrive weekly to maintain what was accessible due to the renovation of the home. Our Lawn Care Dept. did service the lawn and our crew of three spent over an hour and a half initially trimming the bushes so the house could be painted. All this was started for a standard fee with no extra charges. Again I am sorry the bulk of the project was not started sooner than expected. We do strive to deliver quality service to our clients and wish you well with your project.<br>Sincerely,<br>Dean Pacetti, pres.
Contact Information
Phone
+1904-797-2337Address
2370 Dobbs Rd, St. Augustine, FL 32086
Website
alohapestandlawn.comHours
Services
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