Massey Services Pest Control

Three stars only because the people who show up at your door and do the work are awesome. It’s the people at the office who I can’t stand. I have no issue with direct but as a paying customer I have an issue with people unwilling to help me. For instance I have an appointment for a set time, but the fellow arrives early. So I call the office and ask if he can, or can I call him to let him know I am on my way back. NO! So I call back can you call him and let him know I am on my way. I am told by

The absolute lack of empathy and human decency I'm experiencing with this company is appalling. They are engaging in deceptive business practices and taking advantage of their customers. They are forcing me to pay for a year (10/1/25 - 9/30/26) of termite protection for a property I haven't owned in 8 months. I called the same day the transaction hit my account to have them reverse the charge, but they refused. The representative told me I am on auto-renewal (which is a lie), that it was my res

In mid-August I schedule an appointment for my annual inside termite inspection with the St Augustine office for the morning of September 3rd between 9 and noon. The person told me I was the first customer requesting that date so there would be no issues. I thought it strange when I did not receive a confirmation call the night before but thought they may have changed their process. At 9:52 on September 3rd I called the St Augustine office to confirm my service. The lady confirmed I was on t