Provider profile

Great Southern Environmental Services, Inc.

4.8 stars from 88 customer reviews · 4699 N Federal Hwy Ste 102E, Pompano Beach, FL 33064

  • 4.8 out of 5 stars
  • 88 customer reviews
  • Pompano Beach, Florida
  • Open 7 days
4.8
Rating
88
Reviews
Yes
Claimed
Yes
Website

About this provider in Pompano Beach

Great Southern is an full-service Pest Control, Termite Control, and Lawn Care Company. Our number one priority is keeping you safe from pests. We offer 24-hour emergency service and we offer a FREE inspection for first-time visits. Great Southern takes it seriously when it comes to protecting your home & business…

Rating breakdown from customer reviews

4.8

88 reviews

5
82
4
1
3
1
2
0
1
4

Customer reviews for Great Southern Environmental Services, Inc.

RK

Robert Knotts

7d ago

Been using them for several months now and am quite pleased. My tech, Marvin, is an affable guy who's always ready to be helpful.

TP

Thomas Pearce

1y ago

Amazing company highly recommend them. Have been through a couple different Pest Control companies and Sean and his team are topnoch

JD

John Daniels

1y ago

I have used Great Southern in the past and they were good, But I had to have them back after 2 years to spot treat a 12 inch section where termites were. They charged me $375 and the tech damaged my brand new wall paper with his drill when he was drilling holes. Do not use this company

Provider response

Thank you for your feedback. We are sorry to hear about your experience. After reviewing the service history, the termite warranty had not been renewed, so the spot treatment was billed at our standard rate of $375.<br><br>We also want to clarify that our technicians do not drill holes for termite spot treatments. Termites can create a nearly perfect round hole for kick-out material that can resemble a drill hole, which can understandably be mistaken for technician damage. Drilling is not part of our standard procedure and is only performed when absolutely necessary, and we always confirm with the client before any such decision is made.

GG

Genwa Ghanem

1y ago

I want to rave and as much as I can about this fantastic company! Not only did they get out to me super quickly, but their service and expertise is wonderful! I met with Sean and he was so knowledgeable and took his time to explain things to me. If you are in need of this service, do not hesitate to hire them! Thank you so much, Sean! :)

DL

Desiree Land

1y ago

I recently became a client of Great Southern Environmental Services, and I cannot say enough good things about my experience! This morning, I noticed a hole in my attic screen—right before guests were set to arrive at 1:00. In a bit of a panic, I texted the owner, Sean, and sent him some photos. I wasn’t sure what to expect since this is a new company, but Sean exceeded all my expectations. He was at my house within the hour, assessed the issue, and had the screen replaced in just 30 minutes! His promptness, professionalism, and efficiency were truly outstanding. It’s rare to find service like this, where the owner personally ensures everything is taken care of so quickly and seamlessly. I’m thrilled to have found such a reliable pest control company and highly recommend Sean and his team to anyone in need of exceptional service. Thank you, Sean, for saving the day!

NH

Nancy Haugen

1y ago

Excellent customer service, techs are professional, knowledgeable, efficient.

DI

Diane Incardone

2y ago

Been using this company for years very excellent. The techs work with your schedule for inside spraying. The service is top notch. Going to change this review because the tech that they have been sending does not work with customers on scheduling. He constantly tries to make you go on his schedule. He does not work past noon or so he says. Enough I am done.

Provider response

Dear Diane,<br><br>Thank you for your valuable feedback and for being a loyal customer over the years. We apologize for the recent scheduling issues you encountered. After speaking with our technician, we realized there was a miscommunication. Sean called you to follow up, and after your helpful conversation, we have been able to pivot and improve our services to make them even more desirable.<br><br>Our team does, and will always, operate from 8 AM to 5 PM, and we are committed to working with our customers' schedules. We strive to provide top-notch service and continually improve. If you ever need assistance in the future, please don't hesitate to reach out. We are always here to help.<br><br>Best regards, <br>Sean Cronin

IM

Ilona Mochan

2y ago

Great Southern has been taking care of my pest control needs for a full year now and I cannot say enough great things about them! Extremely responsive, very knowledgable, reliable, trustworthy, and all-around a great company!! They show up on time, and take care of the problem in a timely manner. Truly appreciate everything Great Southern does to keep the pests away!! THANK YOU!

H

HHR

2y ago

Great people. Prompt. Professional

CC

Connor Chavez

2y ago

Keeping it simple, but i had to close Friday on my first home, which was exactly three days out. I was using the VA loan to get the home. On Tuesday I was told we needed to treat the front door for termites or we wouldn’t get approved for closing. This was Tuesday! At 4pm! In a panic I called multiple places hoping i could get someone to come out early tomorrow. All I kept getting was “we need to inspect and then schedule treatment” even though I already had a report. Two other places that said they would do it were taking complete advantage of my desperation and were charge an absurd amount of money. I happen to reach Sean after calling 5 to 6 other places. To put it simply, I am closing my house for Friday cause of him. I told him the story, he moved things around a gave me his word he’d get to me tomorrow. Cherry on top? Charge A FRACTION of what the others were trying to extort me for. Even better? Got me the invoices and receipt before lunch and i was cleared for my loan by noon. In short, you bet I was going to write a review for this! Appreciate you tremendously Sean. Thank you so much man.

NM

Natasha Mikazans

2y ago

I was replacing my roof when I discovered I had live termites! After several quotes, my family and I decided with this company and I’m so happy we did. Sean was super knowledgeable, always available to answer all my questions, and made me feel comfortable enough to trust that my house and my animals and I were in good hands! He was able to fit me in under short notice and was done over a weekend. Made a super stressful time a little easier so I appreciate them tremendously and will recommend them to anyone else with the same issues. Thank you!!!!!!!

MD

Mary Dwors

2y ago

What a great service this is! They were prompt and knowledgeable. Two things you really want in a pest control company!

CB

Carla Brogcinski

2y ago

Called on Monday 12/18/23 due to a termite issue. Specifically mentioned we have 14ft ceilings and they will need to bring a taller ladder. Tech was scheduled to come Wednesday only to tell us he cannot service us to due he does not have a ladder tall enough to reach 14ft ceiling. The office called us back later that afternoon just to tell us they are working on getting us scheduled. Today is 12/26/23 I have received no phone call regarding an appointment of when they will be coming. I reached out to the office myself. Spoke to the one of the owners (company is owned by a brother & sister) only to be told "we completely dropped the ball on this one", "well its a holiday weekend we were very busy, " " I am not a people person so I do not usually handle this kind of stuff" " do you still want to us to come Thursday or not". "We are in the middle of a software change" These are all excuses. If I sign a contract with you and i am expected to pay on time I expect to be serviced in a timely manner. Here is a direct quote from their website "We aren't like your average pest control company; our family genuinely cares about your family!" I certainly was not treated like family. I hope they do better in the future.

Provider response

I empathize with your frustration and am available to discuss the recent issues in a professional manner.<br><br>I assured during our call that I take full responsibility and recognize the need for improvement. I shared the reasons behind the issue, not as an excuse, but to provide transparency, much like updating a family member. Here's what occurred and the steps we took to fulfill the task.<br><br>At GSES, we're undergoing transitions with a new team & software, resulting in hiccups. Despite this, we provide custom solutions, for example: the no-tent option with an annual termite warranty for the property. <br><br>As our customers know, we understand life happens. If a payment were to be paid late, we are understanding & flexible to the best of our ability because that is what family does. They look out for each other. <br><br>During the holidays, as a small business, we face unique challenges in promptly assisting every customer. While providing 24-hour emergency services, coordinating our non-emergency clients becomes more challenging. Yet, we aim to treat everyone like family. We deeply appreciate our customers' understanding and flexibility, especially during holiday season(s).<br><br>Miscommunication about necessary materials on 12/20/23 caused a delay. We need to rent a unique A-frame ladder & use this opportunity to train our new team, correcting our service protocols and home notes.<br><br>My brother communicated the need for an A-frame ladder unique to the 18-ft vaulted ceilings as measured. He spoke to the husband & ensured him that we would confirm a suitable time after the Christmas weekend, our only time off as a team. That would be Tuesday, 12/26/2023. <br><br>During the call, he emphasized the customer's priority, assuring that we'd reach out once we solidified our plan on Tuesday. He appreciated the understanding regarding the property's unique situation, and the husband was understanding.<br><br>We quickly addressed software issues by emailing customers last Friday about recent update problems. Accidental deletion of vital customer notes is being rectified. Despite continuous communication with property owners to fix the issue, the customer who called on Tuesday didn't extend the requested understanding.<br><br>When our office informed Sean about their treatment for not calling early, he immediately asked me to pause my ongoing emergency task to ensure a smooth transition of priorities, which I promptly handled. During our office's lunch break, amid another emergency job, I waited for a callback to confirm, ensuring the situation was handled before returning to the emergency task at hand.<br><br>Despite Sean's attempt to keep in touch, & due to the two unforeseen emergency jobs that the siblings were handling, we experienced a delay in confirming the appointment. However, it's important to note that we were still planning to call on Tuesday. We strive to tailor our schedule to accommodate everyone's needs, ensuring a customized approach for each home.<br><br>Sean wanted to finish the emergency job before calling from his desk to ensure he could assist the customer fully. However, the customer didn't provide him with that opportunity.<br><br>I'm disheartened by your unfortunate words, as we deeply value every customer's grace, respect & understanding during challenging periods such as holidays and other major events like software changes & training. Q4 2023 happened to be a big transition & we are excited for the new year. <br><br>When a home needs specialized services that are only unique to their home, we request patience & flexibility, particularly during holidays when emergencies may arise.<br><br>I truly stand by my wishes for you to have a joyful holiday season & a prosperous New Year. Your satisfaction matters, & I hope this offers clarity & understanding as we go into the New Year motivated to be better. God bless you & your family. <br><br>Since this review, we have successfully treated the area on 12/28/2023 as promised. We have dropped off a full refund. Thank you Happy New Year!

MC

michael conforti

2y ago

There are not enough good words to say about this company. From start to finish absolutely fantastic. Thorough , professional , clean and respectful of your home and property. On time ( early and waited till appointment time ) unbelievable communication before and after service. Arron , Marvin and Evance worked as a team and made sure every aspect of the services rendered were executed to perfection. Thanks !!!!!

MS

Michelle Slagel

2y ago

I have been a customer of Great Southern for over 13 years. I have been and am over a 100% satisfied! I love that they are a family owned company. Debbie in the office is always very responsive to our needs. I have the upmost confidence with Sean and his sister who own the company. They are very personable , extremely knowledgeable and they have great integrity which is so much harder to come across in today's times. I am a very grateful customer and plan on being so for many, many years to come.

JB

Joanna Berkowitz

2y ago

a pleasure to work with. Very responsive to questions and concerns. Reliable and timely service We've worked with them for years!

BC

Bobbi Collins

2y ago

SEAN just left my condo after preforming a treatment for bugs and creepy ctawlies. He was on time. Polite. Professional and very knowledgable. I would highly recommend this company especially Sean . Bobbi collins

LT

Lou Tavani

2y ago

Great company to work with ! Highly recommend Great Southern !

SP

Shoop Poop

2y ago

These people are not only the best at what they do, they couple that with a level of customer service that is hard to find nowadays.

RK

Renata K. Pawlowska

2y ago

Great company for your pest control needs. Technician is always on time and when you need to change the schedule just call Debbie and she will help you. They are also competitive with the price.

MS

michelle salomon

2y ago

Aaron is very professional and honest. He offers great advice and real expectations.

BK

Benita Kestenbaum

2y ago

We have been very satisfied with their service. Have been customers for many years

CH

Carmen Henningson

3y ago

Great company. Reliable personnel Excellent service. Greatcompany reliapeople great service

IC

Ingrid Coutlangus

3y ago

Wonderful family owned and operated business. Everyone employed is very friendly and professional. I highly recommend this company to anyone in need of pest, rodent or termite control.

DA

Debbie Altman Realtor

3y ago

Aaron is the best , super efficient. Great service will highly recommend!

MG

Mary Grace

3y ago

Wow. A family business that cares -- like they ACTUALLY care. And they know what they are doing! Marvin is my tech & he's great, and Debbie in the office follows up with me after my service. I've met the owners Sean & Lettie and they are amazing people. Lettie is literally an entomologist (a bug expert). They will get rid of your bugs!!

Provider response

Thank you so much for the review! It is our pleasure to service you and your home, we hope you have a great day!! :)

DD

Danny DelRay

3y ago

I've been using Great Southern on a monthly service basis for at least 5 years and I appreciate their quality service. They keep good communications with me and a heads up when any extra services are needed. The technician, Marvin is courteous and always consciously respectful of my home and property as he performs the service each month. The receptionist, (I think she's the boss), Debbie is also very accommodating and considerate of my time when making appointments. All round, I would recommend Great Southern for all your pest controls services.

Provider response

Thank you for your kind words, it has been a pleasure serving you and your home! We hope you have a great day!

KW

Kathy Weiss

3y ago

I have been a customer for many years and can only give rave reviews not just for the great job they do but for Debbie in the office (who takes care of any issue with prompt and courteous attention) and for Marvin who services my home-he is professional and always asks if there is anything that needs his attention.

ZO

z One

3y ago

LOVE to support small family businesses like this one that knows how to take care of customers properly. When I had an unexpected pest problem, they came out asap to address the issue. I highly recommend Great Southern Environmental Services!

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