Rocky's Termite And Pest Control
Verified1360 W 9 Mile Rd, Pensacola, FL 32534
Open 5 days/week
About Rocky's Termite And Pest Control
Looking for reliable pest control services in Pensacola and Northwest Florida? Look no further than Rocky's Termite & Pest Control! Our team of highly trained professionals is equipped to handle any pest problem, from termites to rodents and everything in between. Plus, we offer prompt service and ongoing maintenance to keep your home or business pest-free all year round. Pensacola area residents and businesses trust Rocky's Pest Control as evidenced by us being voted as the "Best Pest Control Company in Pensacola" 3 years in a row.
Rating Breakdown
4.8
★★★★★956 reviews
Customer Reviews (24)
Tried to cancel their service multiple times....they are like roaches and will refuse to lose my number, keep sending us renewals, bills and mail.
Response from Rocky's Termite And Pest Control
Tommy, Thank you so much for the 5-star review and the mention of our competitive pricing. We understand how important it is to help our customers save money while protecting their homes!
Response from Rocky's Termite And Pest Control
Zane, Thank you for the 5-star review! We appreciate you.
The owner is very nice and ghe service is great.
Response from Rocky's Termite And Pest Control
Ms. Rylee, thank you for your 5-star review. We appreciate you taking the time to share your positive experience with our company and service.
Response from Rocky's Termite And Pest Control
We are disappointed to learn that you were not satisfied with your experience with our company.<br>We would appreciate the opportunity to hear more about your concerns regarding your 1-star rating. Please contact our office so we can discuss this further and see if there is anything we can do to resolve the situation.
I have never talked to anyone about service at my house. But they keep sending me invoices. I have called and told them I never signed up for this service and the lady at the front desk said I had to talk to someone else and she would explain it to me. Explain what? I NEVER had service with you. Very bad business practice to send invoices and never speak to the homeowner.
Response from Rocky's Termite And Pest Control
Hi Nicole,<br>We regret to hear that you are not satisfied with our service.<br>After reviewing our records for your address, it appears the previous homeowner utilized our company for termite protection. The bait stations currently in the yard were left in place to continue protecting the home for the duration of the paid service period.<br>We have previously attempted to contact you regarding this coverage but did not receive a response. If you are not interested in maintaining this termite protection, please contact our office at your earliest convenience so we may schedule a time to retrieve our equipment.<br>Thank you.
Terrible and sneaky company. The bug problem was never fixed. I canceled with them and went with another company who actually fixed the issue and Rocky’s people still show up unannounced trying to spray my house and I send them away every time and then they send a bill for a service that I rejected.
Response from Rocky's Termite And Pest Control
Megan,<br>I am sorry to hear of your dissatisfaction with our services.<br>Per the agreement signed in August 2025, there are six months remaining in your one-year contract. During our previous discussion regarding the early termination fee, we understood that you would follow up with a final decision. As we have not yet received confirmation, your account currently remains active.<br>Please let us know how you would like to proceed.
Kelly G serviced our yard today for termites and did our home inspection. She was very pleasant to work with and this was an overall great experience! She was friendly and didn’t mind my loud dogs and even took the time to allow them to get familiar with her when she walked in so they would calm down. She explained everything and answered my questions. We will continue to use Rocky’s for our termite bait traps. Thank you Kelly!
Response from Rocky's Termite And Pest Control
Kylie, thank you so much for your five-star review and your kind words! Kelly is an amazing technician, and we appreciate you taking the time to give her recognition and for sharing your experience with our company. We look forward to seeing you next year!
We have used Rockys for many years for our termite and pest control. They are always prompt and courteous. The techs are always well mannered and knowledgeable. Each year when I call to schedule my termite renewal inspection, the tech walks me through each step. I could not recommend them enough. Wonderful company, family owned, and very valued in our community!! If you want reliable and honest, then this is your company!
Response from Rocky's Termite And Pest Control
Thank you, Kollin, for your 5-star review. We are so happy to hear that you have had an overall great experience with us in the past and we sincerely hope we can continue providing you and your home with outstanding customer service. We strive to continue to maintain that "local family-oriented feel" when it comes to our community and customers like you make it worth it every day!
This is the worst company I have ever delt with, I paid $350.00 for termite protection over a year ago (at my rental property), they have never called one time to let me know what was going on, I ALWAY'S have to call them, the last time they were at my property was March 14th 2025 when I called ON FEBRUARY 2ND 2026 to ask whey they have never been back out the lady oh I"ll check-- I explained you can ALWAYS GET THE NEW BILL FOR RENEWAL TO MY HOUSE MY EMAIL AND TEXT BUT DO NOT HAVE THE BUSINESS ETHICS to call and let me know what was going on at my property. I called back in on February 2nd spoke to Chelsey she stated she would get with the techninian and have him call me, as of today Februaury 12th 2026 NO ONE HAS EVER CALLED BACK, BUT I AM STILL GEETING THE RENEWAL NOTICE. BEWARE OF THIS COMPANY.
Response from Rocky's Termite And Pest Control
Dear Carl,<br>I apologize for any inconvenience we may have caused. I have attempted to locate your records using your name but have been unable to find an active account.<br>Please contact our office to provide an address or account number so that we may assist you further. Regarding your inquiry, our termite services are conducted annually. If your last service was in March of 2025, your next appointment would not be scheduled until next month. Please note that if a tenant is listed at the property, we typically coordinate scheduling directly with them.<br>Following our annual inspection, a copy of the findings is left with the individual who provided access to the property. If you require a written report from last year, we would be happy to provide that to you via email.<br>Please contact our office at your earliest convenience if you have any questions regarding your account or past and or upcoming services. We would be happy to assist you further if you could provide more information. Thank you and we hope you have a great day!
We just had an initial consultation and bid for termite and pest services. We are beyond impressed and look forward to working with Rocky's!
Response from Rocky's Termite And Pest Control
Ms. Debbie, we are thrilled to hear that your initial termite consult went well! We appreciate you considering using Rocky's as your Termite and Pest Control provider and look forward to welcoming you to our wonderful family! Thank you so much for your 5-star review and if there's anything else we can help with you, feel free to reach out.
They installed new traps and I'm confused why I would have them serviced only a few months of installation. They are unorganized in their billing and communications. I got passed around to at least 3 individuals with no solid answers. They had two accounts set up for us initially. They just want to bill bill bill and do not care about customer satisfaction. Hire someone else. They reinstalled all of our termite traps July 14 due to the sod company having to reinstall. They refused to update the annual service contract to reflect the new date of installation for the traps. I do not recommend.
Response from Rocky's Termite And Pest Control
Hi Lisa, thank you for your response. As discussed, the renewal date is always based on the initial installation date for each home. For this home it was March 2025. While the system was temporarily removed for less than a week and reinstalled on July 14, 2025, to accommodate builder requirements, the original service period remains March 2025 through March 2026. As this is not an uncommon occurrence. This is a standard procedure we perform for various reasons, such as landscaping or pool additions. Because these temporary removals do not interrupt the continuity of the original service agreement, the renewal date remains based on the initial March 2025 installation. I am sorry to hear that this experience did not meet your expectations. Your feedback is valuable to us and will be used to help improve our communication and services moving forward.
Be careful with this company. I was sent a bill in OCT 2025 and paid in NOV 2025 to renew my service for $259. My yearly service is done in Febuary. Now I just recieved "an adjustment" of an increase of $91 (almost 1/3 price increase). They claimed I could not recieve services unless I paid this increase that they added. I understand price increases, but a surprised 1/3 price hike AFTER my bill was sent out and a payment was processed. Furthermore, when I called to ask about the payment she told me they could only take my credit card by phone because billing wasn't updated. They sent an increased bill, yet billing wasn't aware. This is just GREED and dishonest business.
Response from Rocky's Termite And Pest Control
Micah, thank you for your review. A thorough examination of your account confirms that your signed service agreement, executed in October 2025, stipulates an annual fee of $350.00, payable each February. We note that your payment was received in December. We sincerely apologize for the recent billing error on your invoice and for any resulting confusion. Following our internal review, the invoice has been corrected to reflect the accurate charges. We appreciate your understanding in this matter. Our commitment is to protect our customers' residences with the utmost integrity, and we assure you that any errors are unintentional. Please contact us without hesitation should you have any further questions or require additional clarification. We value your continued business and look forward to maintaining our professional relationship.
Builder used them to install termite prevention which was great, but we have a different pest control company that is going to be providing that service in the future. Im giving them a 1-star because they sent about 20 renewal notices and then showed up unannounced to my house, going in my yard, behind my fence, without permission to remove the termite stations. You can send that many renewal notices but not give me a heads up you are coming out to my house to remove your equipment... I will go out of my way to make sure people don't use you.
Response from Rocky's Termite And Pest Control
Mr. Caleb, as a small, family-oriented company, we regret to learn of your dissatisfaction with our services or policies. Upon reviewing your account, it appears we attempted to contact you several times over the past year without receiving a response regarding the continuation of your service. We assure you that had we been informed of your plans to contract with another termite company sooner, we would have gladly scheduled the removal of the bait stations with you for the date and time frame of your choosing. Our technician's notes indicate he contacted you prior to the removal on said day, based on your stated intent not to renew, and an automated notification was sent to the number on file 24 hours in advance. Unfortunately, it is our policy to retrieve the termite bait stations if the homeowner does not sign our renewal contract or remit payment, as these stations are essential for the ongoing protection of your home from termites. We strive to form good rapport with all of our community and hate to hear when someone is dissatisfied, and we regret to see you go. We truly wish you the best in the future.
The team at Rocky’s has been absolutely fantastic to work with! They did an excellent job taking care of an existing pest problem and made the entire process of setting us up with recurring service easy and stress-free. Anna has been coming to our home and she is always prompt, professional, and incredibly courteous. Her knowledge of the services they provide is impressive, and she truly goes wayyyyy above and beyond every single visit! We are so glad we chose Rocky’s and couldn’t be happier with our decision. We genuinely look forward to continuing to do business with them in the future! Thank you Rocky’s and especially Anna😊
Response from Rocky's Termite And Pest Control
Tammy, we can't thank you enough for your kind words and the 5-star review you left for us and our technician, Anna. Customers such as yourself are the reason we do what we do and love every second of it. We are so thankful for the time you took to express your positive experience and feedback and we also, are very grateful for Anna! She is a gem. We look forward to taking care of you and your home in the future for all of your pest control needs!
Brandon did an excellent job explaining and completing my service. I highly recommend this company. I have 4 properties with them and they are exceptional in every way!
Response from Rocky's Termite And Pest Control
Mary, thank you so much for your 5-star review and for mentioning our technician, Brandon. We appreciate you trusting us for all of your pest control needs at your four properties and we look forward to servicing you in the future!
Glen did an excellent job and was pleasant and thorough. He explained everything he was doing while treating our house.
Response from Rocky's Termite And Pest Control
Mr. White, thank you for your 5-star review! We appreciate your time for recognizing Glenn as we are very fortunate to have him as one of our leaders. We are happy to hear that he was thorough and explained the treatment process. Thank you for allowing us to take care of your home and we look forward to servicing you in the future.
We recently purchased a new home in Gulf Breeze (Pensacola area) of Florida, and our agent suggested we contact Rocky's termite service for inspection, bond and general pest control. They offered a great monthly service plan that I bought, and today they were in the neighborhhod and called to see if they could come over and if we needed anything special inside or out. Glen Mitts and Ray Soria arrived within 10 minutes of their call, and we had discovered ants in the kitchen only two days prior that they quickly took care of as well as continued maintenance outside the home. Glen and Ray were outstanding, extremely knoweldgable, skillful at what they did, and explained everything to us as well as why the ants had invaded. I'm thrilled that I signed up for service with Rocky's, and got even more than I had expected today with an unscheduled but needed visit. I highly recommend Rocky's Termite & Pest Control service and tell Glen and Ray I sent you!
Response from Rocky's Termite And Pest Control
Tom, thank you so much for taking the time to give us a 5-star review and for trusting us with your brand-new home. We are also appreciative for you mentioning Glen and Ray and will be sure to give them a pat on the back for their professionalism. Thank you for your recommendation and we hope you have a wonderful new year!
The representatives were very professional, nice, took care of everything exceptionally well.
Response from Rocky's Termite And Pest Control
Beverly, thank you for your 5-star review. We greatly appreciate you taking your time to mention us!
I have not had any service. I was almost hit today by this company’s van #6. This guy with a beard cut me off and almost hit me getting on I-10 from hwy 29. Tag# z33 is the first of the tag. I do not want to give out this company’s full tag out.
Response from Rocky's Termite And Pest Control
Wayne, I’m truly sorry to hear about your experience and understand how concerning it must have been. Your safety is very important to us, and I appreciate you bringing this to our attention. If you’d like to discuss this further or need assistance, please feel free to reach out to us via text or call.
They have been charging me monthly for 7 months but have not provided any pest service. I have been a loyal customer for 2 years and they always sent someone quarterly. I just looked at my billing and appointments....they have been collecting my money but have not been to my house in 7 months! I know they haven't been here because I have a gated property and they must call to get access to the house. I don't know why they stopped services but they kept collected my money!
Response from Rocky's Termite And Pest Control
I completely understand your frustration, S, and I sincerely apologize for the inconvenience you've experienced with our service. It's important to us that our loyal customers receive the quality they expect, and I'm sorry to hear if this has not been the case for you. In looking at your account, you provided the technician with the gate code, which we noted on the account for future services. Our last service was performed at the end of March, which was about 4 months ago meaning you are a month late on the service schedule. Because of this we are happy to provide a one month credit to your account. Please feel free to reach out via text or call so we can resolve this matter and ensure you receive the service you deserve.
We’re continuing to use Rocky’s for termite service, but unfortunately, we’re canceling their pest control. The experience has been disappointing from the start. When we first signed up for both termite and bug control, the first technician who came to our home told us he couldn’t spray inside because he had left his sprayer in another tech’s truck—strange, but we expected he’d come back. Instead, when I followed up days later, I was told he logged in the system that my wife had declined indoor service, which never happened. Strike one. A few weeks later, we started noticing more bugs inside and around the house. I asked about scheduling another indoor spray and was told they only treat the inside if you report seeing bugs. We live in the woods, and from day one I’ve requested every visit include indoor treatment because of that. Still, it’s inconsistent at best. Then came strike two: a tech showed up while a fire ant mound the size of a boot had popped up literally inches from where he was spraying. He stepped over it, never treated it, and didn’t say a word to my wife. The next day, our son was covered in ant bites. When I called, they offered a one-time treatment—after I had already handled it myself. Whether it’s lack of awareness or just apathy, it’s not what I expect from a pest control provider. Final straw? A recent visit missed a wasp nest hidden behind a downspout. I’m allergic to wasps, and I found it the day after. That was strike three. After multiple phone calls and long conversations, I finally sent a message asking them to contact my wife to cancel the pest control service. We haven’t heard back yet. We’re still waiting to officially cancel. To be fair, they may do a great job with termites—but the pest control side has been a letdown. And yes, I have photos.
Response from Rocky's Termite And Pest Control
Rob, I truly appreciate you sharing your experience with us and I'm sorry to hear about the issues you've encountered with our pest control service. It's clear that we fell short of your expectations, and I understand how frustrating that must be. Your feedback is invaluable, and I encourage you to reach out to us directly via text or call so we can address your concerns and assist with the cancellation process. We have one of our managers scheduled out there today, so hopefully we can resolve the issues at hand. Thank you for your honesty, and we hope to improve your experience moving forward.
Just ended my service after roughly 5 years at a couple properties. Service steadily declined year after year. The employees do not respect their clients. There was a road rage incident that I should have reported to the police but didn’t. Gray Dodge with tag “bait it” decides to swerve, stop traffic, and video while driving. The “manager” calls back after I called her the next day after reporting the incident. And laughed when I brought up the video being used while driving and how it’s illegal to use a phone in a moving vehicle. The manager openly condones illegal behavior. Made me question how knowledgeable their staff truly is when their operations are subpar.
Response from Rocky's Termite And Pest Control
Mr. Cather,<br>While we certainly understand your frustration regarding the alleged road rage incident, as a company, we most certainly do not and will never condone illegal behavior. We hold our company and all of its representatives to a very high standard of operations, which includes ongoing training and encouragement to offer the utmost respect to our customers and their property. We appreciate your feedback.
Contact Information
Phone
+1850-380-5408Address
1360 W 9 Mile Rd, Pensacola, FL 32534
Website
rockystermite.comHours
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