Aptive Pest Control
Verified1242 Bramwood Pl #2, Longmont, CO 80501
Open 7 days, Early hours, Evening hours
About Aptive Pest Control
Aptive Pest Control in Longmont, CO offers dependable residential pest control services tailored to the needs of Boulder County homeowners. Our Longmont team helps protect homes from ants, spiders, cockroaches, rodents, and other common Colorado pests with customized treatment plans. We’re committed to delivering effective solutions and professional service you can rely on. Serving Longmont and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that’s right for you.
Rating Breakdown
4.7
★★★★★1,587 reviews
Customer Reviews (25)
Don't use Aptive. They charge you and don't service your home. I have called several times complaining. After a year, I wanted to cancel. They charged me another $199 for canceling. This company doesn't stand behind their sevices.
Response from Aptive Pest Control
Thank you for sharing your feedback with us, Dena. We're sorry to hear about your experience and the frustration it has caused. We strive to provide reliable service, and it seems we fell short in your case. We would like to investigate this matter further to understand what went wrong and determine how we can address your concerns. Please reach out to us at socialmedia@goaptive.com with your service address so our team can assist you directly. Your satisfaction is important to us, and we appreciate the opportunity to make things right.<br><br>-Alexis<br>
Noe did a great job today with our pest control needs
Response from Aptive Pest Control
Hi Tracy,<br><br>Thank you for your kind review! We are glad to hear that Logan arrived on time and provided great treatment. We truly appreciate your feedback and will continue to strive to meet your expectations! Your satisfaction means a lot to us and we value you as an Aptive customer!<br><br>-Jasmine
Beware of Aptive. They force you into a contract. I cancelled early after one year, and it was a ridiculous process. And of course I was charged $199, my bad. I accept the consequences.
Response from Aptive Pest Control
We appreciate you taking the time to let us know about your experience and are truly sorry for the frustration it caused, Megan Cavanagh. Please reach out to socialmedia@goaptive.com with your service address so our team can connect with you and review your concerns. We are here to help with anything that we can! <br><br>-Alexis
This is the second month in a row that I have been charged for a service and no one has done the service. And customer service is not helpful.
Response from Aptive Pest Control
Thank you for sharing this with us, Erron. We’d like the opportunity to review your account and address your concerns regarding the missed services. Please email us at socialmedia@goaptive.com with your service address and any additional details so our team can follow up to help!<br><br>-Alexis
Terrible. I hired them to address a very specific problem and they sent a technician with no clue about that problem. They keep auto-scheduling appointments with no input from me. After multiple appointments ($$) with them they still have not solved the problem and still ask each time what I need (hub??), send someone clueless, and my singular problem I asked them to solve persists. I reiterate- Terrible!
Response from Aptive Pest Control
Hi Sherry,<br><br>Thank you for sharing your feedback. We’re very sorry to hear about the frustration you’ve experienced and that your specific issue has not yet been resolved. This is not the level of service we aim to provide at Aptive. We would like the opportunity to review your account and ensure your concerns are addressed properly. Please email us at socialmedia@goaptive.com with your contact information so we can pull up your account, identify the right service professional, and work directly with you to resolve your issue. We appreciate your feedback, as it helps us continue to improve the experience for all of our customers.<br><br>-Jasmine
Absolutely brutal experience. They text you before arriving for appointments. I noted twice to not ring the doorbell as kids are sleeping and both time the door bell was rang. I then proceeded to cancel my service and after having to repeat my desire to cancel 4,789 times they finally did so. Afterwards I was charged an additional $89.99 for a monthly service that I did not receive and was told no luck on being reimbursed as this is how their billing cycle works, even through I did not receive this month. Terrible experience. I would rather have the bugs than have to deal with this company ever again.
Response from Aptive Pest Control
We’re sorry to hear about your experience with scheduling and billing, David. Please reach out to socialmedia@goaptive.com with your service address so our team can review the situation and assist further. We are here to help!<br><br>-Alexis
We’ve been using Aptive for years. They always come when they say they’re going to come and do a great job of treating our yard for pests. We especially love that with our membership, they will come out to do touchups for free if we see anything going on (e.g. ants or a wasp nest) we are very pleased!
Response from Aptive Pest Control
Hi Naomi,<br><br>Thank you so much for being a loyal member of the Aptive family for all these years! We’re proud to consistently deliver on our promises and keep your yard comfortable. It’s great to hear that you value the peace of mind our membership brings with free touchups—that’s exactly the kind of service we strive to provide. We truly appreciate your trust and look forward to continuing to protect your home and yard for many years to come!<br><br>-Jasmine
A sales rep knocked on my door, even though I had a no solicitation sign. The sales person said he ignored the sign because I had done bussiness with Aptive before when I had not. Also having done bussiness with a customer is not an exemption to ignore a no solicitation sign in Colorado. The only exceptions include fundraising for non-profits or political campaigns.
I own a brand new home. I have had Aptive service my home 10 times. The chemicals they used on my home is deteriorating my concrete foundation. I filed a complaint with this company and they denied any wrong doing. Do not use this company!
Response from Aptive Pest Control
Hi John,<br><br>We’re really sorry to hear about your experience and understand how frustrating this situation must feel—especially with a brand-new home you’ve worked hard for. At Aptive, we deeply value the trust our customers place in us to protect their property, and we take concerns like yours seriously. While our team investigated and found that the products used are designed to be safe for both people and structures, we respect your perspective and the concern you’ve raised. If you’d be open to it, we’d like the opportunity to revisit your account and see if there’s anything further we can do to help bring you some peace of mind. Please feel free to reach out to us at socialmedia@goaptive.com. Your home matters to us, and so does your experience.<br><br>-Jasmine
Always professional and timely.
I felt misled during the sales process the representative emphasized that I’d “just pay $50 today” without clearly explaining the full terms of the contract or future payments. It gave the impression of a bait-and-switch, which was disappointing. That said, the contract did allow for cancellation within three days without penalty, and I appreciated how easy and hassle-free that process was. Customer support was courteous and professional throughout the cancellation.
Response from Aptive Pest Control
Hi Rifadh,<br><br>Thank you for sharing your honest feedback. We completely understand how important clear communication is during the sales process, and we’re sorry for any confusion or frustration caused by how the payment details were presented. That’s definitely not the experience we aim to provide.<br><br>We’re glad to hear that our cancellation process was straightforward and that our customer support team was able to assist you professionally. Your feedback helps us improve how we explain our services and ensure every part of the process is clear and transparent.<br><br>Thanks again for giving Aptive a try, and if you ever reconsider, we’d be happy to welcome you back and provide the service experience you deserve.<br><br>-Jasmine
Extremely difficult to cancel. I'm trying to cancel on behalf of family with Alzheimer's who is unable to do this themselves and has tried prior to moving. Service is now happening at the new home owners house without there permission. They refuse to cancel service or even stop spraying at the house that somebody else owns (and may not want chemicals sprayed) without the person with alzheimers doing it from their phone. Customer service wait time is at least 20 minutes which is a long time to ask someone with Alzheimer's to wait on the phone. This is unethical.
Response from Aptive Pest Control
We appreciate you bringing this to our attention, Roy. Please contact us directly at socialmedia@goaptive.com, and we’ll work to resolve this matter immediately, ensuring no further service is provided at the incorrect address and that the cancellation is handled with care and urgency. Thank you for your patience, and we sincerely apologize for the inconvenience.<br><br>-Alexis
While I was happy enough with the pest control that I had, do to some financial challenges I had to cancel my membership till I get in better shape after some home repairs. The process was a nightmare, I can't cancel my services ahead of time without canceling what I already had signed up for. This feels like a predatory attempt to get me accidentally subscribed to their services. I read online they are known for having predatory sales and after this it makes sense. Will certainly need more bug services but will be taking my business other places after this. Canceling your services shouldn't be this hard.
Response from Aptive Pest Control
Hi Braxton,<br><br>Thank you for sharing your experience with us. We’re really sorry to hear that the cancellation process felt so frustrating—your feedback is important, and we never want any part of your experience with Aptive to feel unclear or unfair. While we're glad to hear our pest control service met your expectations, we understand how vital it is for the rest of your experience to reflect that same level of care. We'll be taking a closer look at your feedback to see where we can simplify and improve our process. We truly hope things turn around soon with your home repairs, and if the time ever feels right, we’d be grateful for the opportunity to earn back your trust.<br><br>-Jasmine
Duncan was great. I really liked how enthusiastic he was to do the service and I really like how Aptive sends pictures of everything they do after the service.
Response from Aptive Pest Control
Hi Jacque,<br><br>Thank you so much for sharing your experience with us! We’re thrilled to hear Duncan’s enthusiasm stood out during your service – that energy is exactly what we love to see from our team. We’re also so happy you’re enjoying the post-service updates and pictures – at Aptive, keeping you informed and confident in the care of your home is a top priority. <br><br>We’re grateful to have you as part of the Aptive family and look forward to continuing to serve you!<br><br>-Jasmine
Their door to door salesmen ignored the no soliciting sign, rang the doorbell and woke up my sleeping baby. Inconsiderate business practice
Response from Aptive Pest Control
Hi Austin,<br><br>Thank you for sharing your experience with us. We sincerely apologize for the disturbance caused by our sales representatives. We completely understand how important your peace and quiet is, especially with a sleeping baby. This is certainly not the experience we strive to provide. Your feedback has been shared with our team to ensure we respect all “No Soliciting” signs moving forward. We truly apologize for the inconvenience.<br><br>-Jasmine
Eileen did a fantastic job today. She texted me ahead of time to let me know when to expect her. She was on-time, courteous and very professional.
Response from Aptive Pest Control
Thank you for sharing your positive experience with Frankie! We're glad to hear he provided excellent service and communication. We appreciate your feedback and look forward to serving you again in the future.
Jay was great to work with, he explained and answered any questions I had.
Response from Aptive Pest Control
Hi Lynn,<br><br>Thank you so much for your wonderful feedback! We’re so glad to hear that Jay was able to provide clear explanations and answer all of your questions. It’s great to know that you had a positive experience working with him!<br><br>At Aptive, we’re always here to help, and we appreciate you taking the time to share your experience. If you need anything else in the future, do not hesitate to reach out!<br><br>-Jasmine
Extremely upset and disappointed with the service from Aptive. I got pressured into signing up for a trial service for 6 months, which I take accountability for. The salesperson insisted that since his “truck was in the neighborhood and needed to fill in one more spot” that he’d give me a deal. I went ahead and signed up as I did truly need a pest control service. They salesperson persons proceeded to drive off in his Mercedes and scheduled my service for the next day. While I was at work the next day my wife called me and told me that she was getting pressured into signing a 1 year contract with escalating prices for each month. This truly upset me as they tried to pressure my wife after taking advantage of me by lying about their pricing and services. I strongly recommend going with another company, I’ve never felt to humiliated and taken advantage of. Beware of their bait and switch.
Response from Aptive Pest Control
Hi B,<br><br>We hate to hear that this was your experience. That is definitely not the impression we want to leave, and we appreciate you sharing your concerns. Transparency and customer trust are so important to us, so we would love the chance to make this right. If you are open to it, please reach out to us at socialmedia@goaptive.com so we can chat and find a solution that works for you. We truly value our customers and want to ensure you feel good about your service with Aptive!<br><br>-Jasmine
I am furious with your company..I rescheduled my appointment yesterday which I received email confirmation for I have proof..you still sent someone out and no one was home so you went ahead and did a service without my consent. You let my dogs escape from the yard causing me to be late for work since you didn't lock the gate and now he has a rash all over his body for some reason I'm guessing from the chemicals. I rescheduled because I wasn't going to be home it was for a specific reason. I want to cancel my service immediately and I want a refund for the service yesterday and a phone call from your customer service as soon as possible to get an explanation for what happened yesterday. Unbelievable nonsense
Response from Aptive Pest Control
We’re very sorry to hear about your experience, Art. We understand how upsetting this situation must have been. We take concerns like this seriously and would like to look into what happened. Please reach out to us directly at socialmedia@goaptive.com with your account details so we can investigate this further. We appreciate you bringing this to our attention!<br><br>-Alexis
Signed the contract with Aptive in July 2024. Poor service - I had little wasp nests at the porch that I was unable to remove myself because they were very high. I asked the team during the first treatment to remove them, not done; asked again during the second treatment, not done. The sales rep during the contract signing confirmed I would be able to reschedule the appointments so I don't have them done during the winter, now when I tried to do so, they say it's not an option per my contract (they will be coming every 50 days and I have to pay $170 each time). Now terminating the contract so that I don't have to pay them for coming to my house during the winter in CO when it snows to do wasp/spider treatments in my backyard. Very unethical company. Stay away
Response from Aptive Pest Control
Hi Ivan,<br><br>Thank you for sharing your feedback, and we apologize for the frustrations you have experienced with Aptive. We strive to provide excellent service, and it is clear we missed the mark in addressing your wasp nest concerns and in meeting expectations about the flexibility of your appointments. We take your feedback seriously and will review your case to ensure it is handled appropriately moving forward. <br><br>If you haven’t already, please reach out to us at socialmedia@goaptive.com so we can review your contract details, resolve any misunderstandings, and work on making things right for you. We truly value you as a customer and appreciate your patience as we address your concerns.<br><br>-Jasmine
Polite and professional gentleman came to door. After first service it was a nightmare trying to cancel. I was promised an optional service fee and was charged full price. I called and said the could keep the amount I was charged and I just wanted to cancel. Supervisor said they had to charge me an additional fee to cancel. Don’t be fooled by this company.
I had a very disappointing experience with Aptive. The sales process was extremely pushy; even after I said no several times, the salesperson kept reducing the price until I reluctantly agreed. In hindsight, the "discount" didn't matter since I ended up having to pay it back when I canceled the service early. The service itself didn't deliver the results I was promised, and despite the frequent treatments, there was little improvement in the pest situation. The contract terms were not clearly explained, and I was surprised by the cancellation fees. I would not recommend this company due to the high-pressure sales tactics and lack of transparency.
Response from Aptive Pest Control
We apologize for your experience and appreciate your feedback. We strive for transparency and customer satisfaction. Please contact us so we can address your concerns and improve our services. Thank you for bringing this to our attention.
Contact Information
Phone
+1720-802-5952Address
1242 Bramwood Pl #2, Longmont, CO 80501
Website
aptivepestcontrol.comHours
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