Provider profile

Yuma Pest & Termite Systems

4.4 stars from 297 customer reviews · 1102 E 21st St suite a, Yuma, AZ 85365

  • 4.4 out of 5 stars
  • 297 customer reviews
  • Yuma, Arizona
  • Open 6 days/week, Early hours
4.4
Rating
297
Reviews
Yes
Claimed
Yes
Website

About this provider in Yuma

Yuma Pest has been serving home and business owners throughout the Yuma, Arizona community with high-quality pest control services since 1999. We have become a leader in our industry through commitment, professionalism, great rates, and quality services. We will continue to keep up with the latest technology and…

Pests handledtermitesmy cat
Methodshome treatmentdrilling

Rating breakdown from customer reviews

4.4

297 reviews

5
222
4
30
3
10
2
4
1
31

Customer reviews for Yuma Pest & Termite Systems

DJ

Danise Jimene

4mo ago

Víctor was Phenomenal! On time and very informative, I appreciate his work and always a pleasure! Definitely recommend Victor for service!

Provider response

Thank you for your wonderful feedback, Danise! It's great to hear that Víctor's service made such a positive impression on you.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

IS

Isabel Sandoval

4mo ago

Alex was really good, he didn't just call but also texted since we had signal issues just to make sure I was aware he was home to do my pest control svc. I had my side gates closed but he offered to come back whenever it worked for me.

Provider response

Thank you for your wonderful feedback, Isabel! It's great to hear that Alex went the extra mile to ensure your pest control service went smoothly.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

PW

Phyllis Williamson

4mo ago

Did A Great Job .

Provider response

Thank you for the great feedback, Phyllis! We're pleased to hear that our team did a great job for you.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

DH

Dianne Hernandez

4mo ago

Anthony from Yuma Pest came out to my home to spray. Since I'd had some termites in the past I asked him to do a visual check. He was very thorough. Their prices have gone up a little high, but I still have it done

Provider response

We appreciate you taking the time to leave feedback. Our mission is to offer effective, professional pest control in Yuma while ensuring every customer feels confident in their treatment plan.

TC

Ty Cook

4mo ago

Mike G did a fantastic and careful job taking care of our home treatment. Great work Mike! Stay cool out there.

Provider response

Thank you for the great feedback, Ty! We're pleased to hear that Mike G provided careful and effective service for your home treatment.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

CG

Charles Garner

4mo ago

He did a good job and was very informative. He explained what he was going to do and how long it would take. He told us that if we had any problems with termites to let the company know.

Provider response

Thank you for your positive feedback, Charles! We're glad to hear that our team member provided clear explanations and valuable information during your service.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

CL

Chris Lillie

4mo ago

Awesome job. Appreciate it

Provider response

Thank you for your kind words, Chris! We're glad to hear you appreciated our service.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

PW

Pat White

4mo ago

I appreciate the call and reminder always very courteous

Provider response

Thank you for your kind words, Pat! We're glad to hear that you appreciate the courteous reminders and calls.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

ZW

Zella Witter

4mo ago

Job well done. A very nice young man.

Provider response

Thank you for the kind words, Zella! We're glad to hear that our team member made a positive impression during your service.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

BE

Beverly Estrada

4mo ago

CORIIN HES VERY NICE ALWAYS DOSE A GREAT JOB .NEVER HAVE PROBLEM WITH BUGS THANK YOU

Provider response

Thank you for the wonderful feedback, Beverly! We're glad to hear that Coriin has consistently provided excellent service and kept those bugs at bay for you.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

DF

Debbie Fulton

4mo ago

Yes, thank you for all you do for us Alex called us and explained what he was going to do. He said if needed, he’d follow up. Great job Alex

DJ

Dolores Jordan

4mo ago

Michael is a true professional and a very thorough technician. Thank you.

Provider response

Thank you for your kind words, Dolores! We're glad to hear that Michael provided you with such thorough service.<br><br>Thank you again for supporting Yuma Pest & Termite Systems. If you ever need help with termites, ants, scorpions, spiders, or any other pests in Yuma, we’re always here to help!

PB

Pepper Beard

4mo ago

Excellent. Very personable, proficient, and professional. I would recommend to anyone needing pest control

AC

Angel Colyar

5mo ago

I was going through a horrible diagnosis of stomach cancer , and asked them twice to call me before they came out. I was in Phoenix getting treatment, three hours away, I had to have my stomach and gallbladder removed, we were not home both times. My cat was in the screened AZ room , when they sprayed , if they did I wasn't there !! All this company cares about is MONEY !! They show up anytime with out warning, it's rude and unprofessional, so now they have turned me over to collectors. Please check out your options before you go with this company. Shameful people

Provider response

I'm truly sorry to hear about your experience, Angel. We value our customers' concerns and will address your feedback regarding communication and service practices.<br><br>Thank you.<br>Yuma Pest & Termite Systems

CG

Connie Gereaux

6mo ago

He propped the gate open to go in the backyard and when he left, after telling me he was done, he left the gate wide open. All three of my dogs got out and were running around the golf course. Golfers don’t like that very well!

Provider response

We are sorry about leaving the gate open. We will coach the tech and make a note on your account to make sure we close all gates. Thank you for your business.

RS

Renee Shields

8mo ago

Twice they have left unsolicited material stuck down inside my screen door. This time I'm unable to remove it. A big no thanks from me

AB

AB Brown V

1y ago

"0" stars if I could.....This company is soliciting their business by knocking on doors to promote, they leave door knockers that say that you are scheduled for an appointment for which you never scheduled. This action should be a crime to lie to promote your business.

JD

JOHN DIXON

1y ago

I repeatedly tried to cancel this thing they talk they charged me and they charged me they don't show up they don't do anything when they come our cameras don't show them ever showing up very bad company if You're wise don't do any business with them

CR

Chelsey Rodriguez

1y ago

Wouldn't recommend yuma pest to anyone. They go against policy when raining they still have workers sent to my home to spray for pests meanwhile its raining washing all chemical away.. waste of money and time . Workers are great and always so friendly and helpful. Although company leaders obviously don't care about guidelines and customers money.

IS

ISABEL SORIA

1y ago

Worst customer service from the office staff. I called multiple times with a billing issue and was told they would call the next day. They didn’t even bothered. The guy Jose that comes to the house super nice and very hard working.

EH

Elizabeth Hanson

3y ago

Beware! Shop around. We had Yuma Pest for 12 years, discovered a problem, showed them pictures. They promised to come out and retreat but never showed up. The person running this company can not be trusted, lied to us and the office staff threatened us. This is not a locally owned business. We actually went in, talked to the General Manager and showed him pictures. He said someone would be out to correct the situation. We never received another phone call or revisit. Funny, we are now getting an apology on Google reviews. I'm glad we switched companies and the price difference is amazing! Shop around!

Provider response

I apologize for your experience. This in no way describes the way we conduct business. Please contact the office and ask to speak with the General Manager and I will work to resolve your issues.

EM

Emmanuel Mendoza

6y ago

I have paid for 5 yrs service for termite or what ever it is. I wanted peace of mind, but what I get is another headache. dealing with this company has been irritating. I would have went through another company if I would have known about this. I am about 2 yrs into the service within this last year I have had to call them 2 times sure I understand they tend to return or whatever. when the tech came by to service the problem areas he stated that a trench was to be dug and treated outside,and some drilling and foaming was to be done inside the home and he would clean the trails. The tech dug the trench outside and left. He never came back inside or knocked to inform us he was done instead he left and left us wondering what is going on. So I call them back wondering what is going on but from I can see is that they don't keep records of what they have done or plan. They even had it marked as they had already went by and treated when infact he was not done and I was not scheduled for them to return to finish that is upsetting. I should have been informed when he was finished or if he didn't finish and what still needed to be done. I hope they straighten this out. so I called on Thursday or Friday I was told the tech would call me he never did. Here's Monday and I called today to find out sure enough I was not scheduled for retreat but got added for thursday. This is ridiculous. Be more considerate and inform people or follow up on your techs to make sure things are getting done

BE

Belle Elton

7y ago

Worst customer service experience ever. They charged us for services not rendered and kept sending technicians out after we told them we did not want to continue our service with them. Every time we call, we are put on hold for more than 7 minutes. Who has time to wait that long during work? You mention in your reply that our account was delinquent, yet failed to mention that it was due to our dispute with you and, you went ahead and charged our debit card without our consent. When I called your office, the supposed manager said she could not authorize a refund after admitting that you were not given authorization by me or my husband to charge our debit card. Then they tried to say that we were on automatic payments, but we never signed up for that, and if we had, then there was no reason for us to be delinquent for months, as you stated. Regardless of your reply here, our minds are made up about Yuma Pest.

Provider response

We are sorry that you were unhappy with your experience. Customer service is the backbone of our company. After a review of your account, we found that 10 emails or phone calls and 6 mailed invoices were sent or attempted to reach you for payment (since July 2018), since your account had been delinquent for 5 months. We also called numerous times to schedule service with you at your convenience. We will often send our technicians out to perform an exterior service if we were unable to reach you for scheduling in order to protect your home and keep the guarantees we offer our clients in place. We strive to exceed our customers expectations, and we are available to speak with you to address your concerns. Please contact our office and ask to speak with the office manager, so that we have an opportunity to address your concerns.

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