Spidexx Pest Control - Wisconsin
VerifiedN16W22040 Jericho Dr Unit 2, Waukesha, WI 53186
Open 6 days/week
About Spidexx Pest Control - Wisconsin
Spidexx Pest Control offers world-class solutions for home and commercial pest problems throughout the Midwest. They have locations in Minnesota, Wisconsin, Nebraska, and Iowa, with each being staffed by a team of highly-trained and experienced pros that know the unique details of pest problems in these communities. They offer a wide range of services, including one-time treatments for ongoing invasions and preventive protection measures that keep bugs away for good. Likewise, each treatment is customized to the particular situation—no “packages” or “cookie cutter” approaches that yield sub-par results. Customer satisfaction is guaranteed, and they even offer flexibility so you can get help with what you need, wherever you need it.
Rating Breakdown
4.5
★★★★★434 reviews
Customer Reviews (30)
Response from Spidexx Pest Control - Wisconsin
We greatly appreciate your feedback, Deb!
Prompt and courteous service.
Response from Spidexx Pest Control - Wisconsin
We greatly appreciate your feedback, Gerald!
Very polite and courteous. Asked if issues sprayed inside and outside. Made sure knew about keeping dog away from spray til dry. Thanks
Response from Spidexx Pest Control - Wisconsin
Thank you for your kind words, Robert! It's great to hear that our team was polite and informative during your service. We always strive to keep our customers well-informed, especially regarding safety. Your appreciation means a lot to us!
Jennifer was excellent!
Response from Spidexx Pest Control - Wisconsin
Thank you for the great feedback, Howard! We're delighted to hear that Jennifer provided you with excellent service. Your satisfaction is important to us!
Brady and escribe at Spidex make it a pleasure to work with them. They had the vole and ant issue under control in just the first couple treatments! Highly recommend them to everyone!
Response from Spidexx Pest Control - Wisconsin
Thank you for your fantastic review, Kelly! It's wonderful to hear that Brady and the team were able to quickly address the vole and ant issues for you. Your recommendation means a lot to us, and we're glad to know you had such a positive experience.
Jennifer was great. She was efficient, informative and friendly. Thanks Jennifer!
Response from Spidexx Pest Control - Wisconsin
Thank you for your kind words, Gina! We're delighted to hear that you had a positive experience with Jennifer. Her efficiency and friendly approach truly make a difference. We appreciate your feedback!
Response from Spidexx Pest Control - Wisconsin
Thank you for the rating, Curtis! We appreciate your support and hope you had a great experience with us.
Jennifer was very helpful, let me know what she was doing and what to look out for. Good job!
Response from Spidexx Pest Control - Wisconsin
Thank you for your kind words, Glenn! We're delighted to hear that Jennifer provided helpful service and kept you informed throughout your experience. Your feedback means a lot to us!
Fantastic, very thorough, great job...
Response from Spidexx Pest Control - Wisconsin
Thank you for your feedback, Thomas!!
Very thorough on the service, which includes spraying, checking bait boxes, checking potential entry locations outside and blocking entry points, and finally explaining everything that was performed.
Response from Spidexx Pest Control - Wisconsin
Thank you for the fantastic review, Todd! We're delighted to hear that you found our service thorough and detailed. It's great to know that our team took the time to explain everything and ensure your space is well-protected. Your feedback means a lot to us!
Brady is very personable and competent in his work. Great service, friendly and personable. Answered all questions and was very professional. A wonderful experience. thank you
Response from Spidexx Pest Control - Wisconsin
Thank you for your wonderful feedback, Glenn! We're delighted to hear that Brady provided you with such a positive experience. His professionalism and approachability are truly valued, and it's great to know he addressed all your questions. We appreciate you taking the time to share your thoughts!
Another outstanding service call by Spidex. Brady was courteous and efficient. Listened to all my needs and gave great advice. He even sprayed ceiling of boathouse. Thanks you Brady, a job well done. Irene Doyle
Response from Spidexx Pest Control - Wisconsin
Thank you, Irene! We're so happy to hear your service with Travis was great and shared this with him!
Travis did a great job and provided a great summary the services he performed. Thanks!
Response from Spidexx Pest Control - Wisconsin
Thank you for the fantastic review! We appreciate your feedback and hope you have a great day!
Response from Spidexx Pest Control - Wisconsin
Thank you for the five-star rating! We appreciate your support and are glad you had a positive experience with us.
Brady was very friendly and professional.
Response from Spidexx Pest Control - Wisconsin
Thank you for your kind words, Brad! It's wonderful to hear that Brady made a positive impression with his friendly and professional service. We appreciate your feedback!
Very professional and on time.
Response from Spidexx Pest Control - Wisconsin
Thank you for your kind words, Chad! We're pleased to hear that you found our team professional and punctual. Your feedback means a lot to us!
Travis was on time, very professional and knowledgeable.
Response from Spidexx Pest Control - Wisconsin
Thank you for your feedback, Jacob! It’s wonderful to hear that Travis provided you with timely and knowledgeable service. We appreciate you taking the time to share your experience.
Great experience with Brady. We really appreciate wirking with him.
Response from Spidexx Pest Control - Wisconsin
Thank you for the excellent rating, Jim! We're delighted to hear that you had a great experience with Brady. Your appreciation means a lot to us!
Great service. Jennifer was thorough and knocked on door before and after to discuss service and needs.
Response from Spidexx Pest Control - Wisconsin
Thank you for your kind words, Laura! It's wonderful to hear that Jennifer provided thorough service and kept you informed throughout the process. We appreciate your feedback and hope you continue to enjoy our services!
The staff was professional, friendly and very personable! Nice to have such a dependable service for our home.
Response from Spidexx Pest Control - Wisconsin
Thank you for the fantastic feedback, Jan! It’s wonderful to hear that you found our staff to be professional and friendly. We take pride in providing dependable service, and we appreciate your support.
They said they were giving me a discount 40 dollars well they barely show up haven’t seen them in 5 months try and cancel and they charge you 229.00 dollars never warn you or nothing. Just a bunch of scammers beware
Response from Spidexx Pest Control - Wisconsin
Hi John, I'm extremely sorry for the experience you have had so far. We definitely would love to have the chance to speak more about this experience with you. Unfortunately, I was unable to locate your account by name, please feel free to call our office at (262) 290-2740 and ask to be directed to an account manager to speak to. Thank you and hope to hear from you soon!
Unfortunately, we were sold a service from a door to door sales man. I didn't hear from them but did notice that we had more bugs than ever. I told them to cancel and they still continued to charge me and kept trying to secure me as a customer. I didn't pay the months they charged after I requested cancellation and they sent to collections. Do not do business with this company for that very reason, typically those who care about their customers will remove charges, especially when they are only for $50. The amount of time they wasted trying to get the $50 from me they could of utilized to secure new customers and learn to service them properly.
Response from Spidexx Pest Control - Wisconsin
Hi Kristina, I'm extremely sorry for the experience you had. We always want to ensure all customers are satisfied with treatments that get done at their home and any pest activity is taken care of. We always offer unlimited retreatments as some pests may need more than one to fully break up their egg cycles. I did see our director was trying to get ahold of you to speak a bit more, I will definitely have her give you another follow up call. Thank you for your feedback, we hope to speak to you soon!
Complete scam! Sales person came to my door sold me service, never seen or heard from them again. Called to get refund as they were still charging me and was told they charge monthly but I have to call to have them come out, not what the salesman told me and if you read other reviews SPIDEXX states they use 3rd party company that clearly tells you whatever. Asked for a refund and the rude manager told me no but she would wave $229 for canceling service. BE CAREFUL WHAT YOU ARE SIGNING WITH THIS COMPANY!!
Response from Spidexx Pest Control - Wisconsin
Hi A, I'm extremely sorry for the experience you had with us. With our service frequency and billing, we do put it all in the contract that you sign with the sales representative showing the amount that you pay, as well as the months that you will be getting serviced in. With that, we always offer unlimited service, in which customers can call us at any time if any activity is present. A reason for this is we do not want to automatically go out every month as we always want to protect our ecosystem and not over spray around your home. I did see our account manager waived the early term fee and it is closed as of today. As a small business we appreciate all feedback we get from customers and I will be sharing this with our team. Thank you.
Someone came to my house this summer and said all of my neighbor uses Spidexx. They told me that they can give me a discount for the first payment($49) and two more payments($149) for one year contract. But I realized that they charged $49 every month from my credit card. So I cancelled my service and they charged the cancellation fee($229) which they never mentioned when I have a contract. Terrible experience from unsolicited sales people.
Response from Spidexx Pest Control - Wisconsin
Hi Jin, thank you for your feedback. During the summer, we do have sales reps go door to door and they are able to offer discounts in neighborhoods that we already service. With that rate, it does come with a monthly billing that is essentially the 149 quarterly, it is just broken up over 3 months and is shown on the signed agreement and also shows the months we go out to service. I'm sorry that was the experience you had with our sales reps and will definitely be sharing this with our team. As a small business we always appreciate any feedback we can get from customers! Thank you.
Maybe they do a fine job… I don’t know. What I do know is I would never give business to unsolicited sales people who knock on my door and use shady tactics to try and close the deal. The sales rep claimed that my entire block uses Spidexx and I’d be seeing a bunch of their trucks later that day, and they’d be happy to take care of us too while “in the area.” We were home all afternoon and never saw a single Spidexx truck. We were told the “Johnsons” who “live across the street” are sooo happy with Spidexx. Never heard of these Johnson’s but ok. I politely declined the pitch only for the rep to say “ok so the truck will be here at 4:00, does that work?” No sir it does not - as I already said! Please dial it back a notch with the sketchy, unsolicited sales tactics. This is 2023. If people need pest control they’re going to ask their neighbors for refs, do some research, and seek out the service they need -
Response from Spidexx Pest Control - Wisconsin
Hi Christina, I'm extremely sorry that's the experience you had with our sales representative. We do hire a 3rd party company every summer, to be able to explain our services with potential customers in person, and they have an opportunity to receive services at a discounted rate with our reps! We definitely appreciate the feedback, and I have shared this with our sales manager to address with the team. If you would like to add your home to a do not knock list, or have any additional feedback, feel free to call our office at (262) 290-2740 and speak with an account manager. Thank you!
Door to door sales tactics. No soliciting sign, don't care. That's how you get the door slammed in your face. If I wanted your product (I dont) I would buy it directly from you. Your door to door sales tactics have guaranteed I will go out of my way to not purchase your product, even if you happen to be the cheapest or the best. (You aren't. ) This is an edit, to say that I did not have any issues with the sales rep that came to my door. My issue is that you still do door to door sales. This is 2023. No one wants a salesman knocking on their door, ever. The only time I want someone knocking on my door is if my house is on fire and I'm still inside. Even that would probably still annoy me. It's 2023. Just let me die in firey peace.
Response from Spidexx Pest Control - Wisconsin
Hi Joe, I'm extremely sorry for the experience you had with our sales rep. We do hire a 3rd party company for our summer door to door sales, and I will be passing this along to the sales manager right away. Please call our office at (262) 290-2740 and speak with an account manager, if you would like to add your home to a do not knock list or have any additional feedback. Thank you and hope to hear from you soon!
I signed the agreement at a home that had much more needs, service was fine, but found to be very expensive compared to other companies that did quality work in past years. My frustration came in when I moved, this service was no longer needed in new home, trying to get someone to understand the waste of money based on not needing their services and trying to reason with customer service and account reps was unacceptable in this day and age. I am VERY disappointed in the lack of communication when signing an agreement regarding the "move" clause. I will never use this company again.
Response from Spidexx Pest Control - Wisconsin
Hi Destinee, Thank you for your feedback on adding a moving clause into our service contracts moving forward. We will definitely be considering that. I do show that we closed your account without any fee. Please keep us in mind for future treatments on your new home, if needed.
Salesman came to our door stating someone (by name) in our neighborhood bought their services, and wanted to get more neighbors to buy the service. He flashed Spidexx's ratings on Google, BBB, and FB, and then described the services and discounts they were offering. I said no multiple times, and salesperson kept pushing. Told the salesman I was in the military (after being asked, of course, I don't like to put out my info), and he started lowering prices. Said no again, and then he questioned if I was really in the military (lol). Since my wife and I just sprayed some Ortho around the house I told him we will get back to him in a month. However, after reading the reviews, I doubt we will be calling them. Most of the 5 star reviews are from people who also reviewed multiple pest control companies from other states, which just looks sketch to me.
They stopped by my house and try to upsell their pest control and hornet prevention services. I told the sales person several times that I wasn't interested. Surprisingly the price went down every time I said "No". The sales person then tried to tack on services and to treat an oversized outbuilding for a paltry amount. They then tried to put words in my mouth that I had agreed to retain them. I realized that if I signed up with Spidexx that I'd be opening the door to high pressure add-on services that I wouldn't want. I finally just closed the door on the person.
High pressure salesman came to my door. Most of what he said were lies. This is not a WI company (as he said), they are based in Utah. They also just opened in WI in March from what I can tell, so his stories about providing pest control to the rich nearby families (he gave names!) are likely lies too. He also told me there's tons of good Google reviews - clearly not. AVOID.
Contact Information
Phone
+1262-290-2740Address
N16W22040 Jericho Dr Unit 2, Waukesha, WI 53186
Website
www.spidexx.comHours
Frequently Mentioned