Professional Pest Control - pest control

Professional Pest Control

Verified
★★★★4.4(56 reviews)

2614 Damon Rd, Madison, WI 53713

Open 5 days/week, Early hours

About Professional Pest Control

Professional Pest Control (PPC) is a locally owned and operated family business that has been around since 1968. We are committed to the industry and follow best practices within the Wisconsin Pest Control Association (WPCA). We have close to 30 employees, many of which are WPCA certified Master Technicians and all of our technicians are state certified by the Wisconsin Department of Agriculture, Trade, and Consumer Protection. Let us resolve your pest problem!

Pests handledmice
Praised forfriendlyprofessionaleasy to work withwillingness to educate

Rating Breakdown

4.4

★★★★

56 reviews

5
47
4
0
3
1
2
2
1
6

Customer Reviews (28)

SB
Sam B2mo ago
★★★★★

We couldn’t be happier with the service Jonathan provides each month! He is incredibly communicative, always letting us know when he’s on the way and making sure we’re informed about what he’s treating and why. He’s professional, friendly, and truly easy to work with. Not only does he do a thorough and effective job with our pest control, but what really sets him apart is his willingness to educate. If you’re interested, he takes the time to explain what pests are active, why they’re showing up, and the best ways to proactively protect your home. It’s clear he genuinely cares about helping his customers feel informed and confident. 10/10 — we highly recommend Jonathan for all your pest control needs!

Response from Professional Pest Control

Thank you for taking the time to lets us know how Jonathan is doing. I will post this review up for all to see.

TB
Teresa Bruce3mo ago
★★★★★

Response from Professional Pest Control

Thank you Teresa for your 5 star review. I will let Melissa know your thoughts.

SK
Stephen Kailin3mo ago
★★★★★

We called in because we had mouse droppings in our kitchen. The message was passed on to Craig and he called us back right away. Even though he was at home, he went out of his way to help us out. He arrived within about 1/2 hour. Craig then spent about an hour trying to locate the critter and find out its access point. He not only caught it (a vole) but he also put steel wool in the access point on our patio! He went way beyond our expectations!

Response from Professional Pest Control

Stephen, Thank you so much for taking the time to let us know how Craig did. We will post this on our board for all to see.

AG
Amy Griffin5mo ago
★★★★★

Great communication and customer service!

Response from Professional Pest Control

Thank you Amy. I will be sure to pass this along to Ryan.

JR
Jason Raffel5mo ago
★★★★★

Erik is always very professional and friendly when he comes to my home. Always takes his boots off when I say he doesn't need to! Excellent job!

Response from Professional Pest Control

Jason, thank you for taking the time to let us know how Erik is doing for you. I will pass this along to him.

B
Belmont6mo ago
★★★★★

Justin was very informative and helpful and very patient with my situation. Great service. Would recommend.

Response from Professional Pest Control

Thank you for your kind words. I will pass this along to Justin.

JH
john Hueschen6mo ago
★★★★★

Surprising a snake in your living room was not something we were expecting. Called Professional Pest Control and they were able to come to our house in 40 minutes (another company said sometime next week). Jacob was very professional and did an excellent job. Snake gone and we were able to go to sleep that night without worrying about a snake trying to get in bed with us. Based on this experience, we would highly recommend this company

Response from Professional Pest Control

John, thank you for your review. We do strive to provide the very best!

AL
Ashley Litsey7mo ago
★★★★★

Very professional and friendly!

Response from Professional Pest Control

Thank you Ashley for your review. I will make sure Manny hears about it.

NR
Nicholas Rocky Manning7mo ago
★★★★★

Jerry was amazing - came to the house within 24 hours of my initiating contact - examined the area I showed him and told me how he would go about handling it. He went to get suited up and then came back and finished the job same day! Jerry was extremly professional, friendly and he got the job done exceeding my expecations! I would happily employ Jerry again if I have any other externimation needs!

Response from Professional Pest Control

Thank you Nicholas for taking time out of your day to let us know how we did.

AB
Andrew Bosserman7mo ago
★★★★★

Quick service with fair pricing. Nearby company tried to sign me up for an annual contract with hefty cancellation fee for an issue requiring a single treatment. Not these guys!

DB
Dan Brennan8mo ago
★★★★★

Prompt & effective. Would recommend.

Response from Professional Pest Control

Thank you Dan for taking the time for your review.

AW
Aaron Wood8mo ago
★★★★★

Great guy, talked to me on the phone about scheduling a visit. Called right away after leaving. Discussed everything he did. Showed my kids the work he completed to help relay the message. Discussed the plan moving forward, and the next visit.

Response from Professional Pest Control

Thank you Aaron for taking the time to let us know how things went for you.

ST
Sara Taylor9mo ago
★★★★★

Response from Professional Pest Control

Thank you Sara for your 5 star review.

DR
Douglas Rentschler10mo ago
★★★★★

We have been with Professional Pest Control for several years now. They are a great company to work with and we have been very pleased with their service. We have had Hans as our technician for a while now and we always look forward to his monthly visits. He is always looking out for us. We highly recommend PPC!

Response from Professional Pest Control

Thank you for your kind words. I will let Hans know, as well as post this on our cork board for all to see.

SM
Stephanie Mueller11mo ago
★★★★★

Travis is always super responsive! Appreciate his willingness to make time for my questions :)

Response from Professional Pest Control

Thank you Stephanie for taking the time to let us know. I will post this for all to see.

ZM
Zerorez Madison1y ago
★★★★★

Response from Professional Pest Control

Thank you for the 5 star rating.

MS
Middleton Shores and Heathercrest Apartments1y ago
★★★★★

We've worked with Travis and the PPC team for years. Always reliable, communicative, and respectful of our tenants. Highly recommend!

Response from Professional Pest Control

Thank you for your kind words.

DS
Diane Sengpiel1y ago
★★★★★

Chad is always very thorough and updates us on the status of any critter activity. He is a pleasure to work with!

Response from Professional Pest Control

Thank you Diane. I will let Chad know.

FR
Faith Riojas1y ago
★★★★★

I have the nicest technician ever, Kane, who knows his stuff & doesn’t mind when my cat & dog follow him around while he works! Bug free over here!

Response from Professional Pest Control

Thank you Faith for taking the time to let us know.

KT
Karl Tsering1y ago
★★☆☆☆

I had a great service till now. I called three service in a row for the same property and paid all the invoices on time. I asked for extra bait and the manager refuse to give it out. The only reason I asked is may be technician didn't put enough bait in the first place. I have been referring all of my client who bought property from me. I guess manager doesn't know how to retain the customer. I am business owner and it's important that owner should know why I will discontinue service just for extra bait for mice. So hopefully it doesn't repeat this kind of service to the other customer. They didn't even come inside my house to look for bait station. If you want my business. You can call me.

Response from Professional Pest Control

Karl, I am sorry to hear you had a bad experience with our service. In fact I am a bit confused by your review, as I did send out our Field Supervisor and the technician who performed your services, to check out this situation at no charge on a no guaranteed service. What they found was that there was enough rodent bait/ traps & everything was up to snuff. Even your tenant said they haven't had any issues since the day after our last service. <br>Please feel free to give me a call if you would like to discuss this further.

DL
Dave Lembke1y ago
☆☆☆☆

Had these guys come here 24 hrs ago.. they supposedly sprayed my house.. When I got home I still have bug on my tv and petty fly 🪰 that woke me up this morning. I called n they told me it takes longer then 24hrs. I said if u buy bee spray at menards and sprayed a nest it kills on contact Apparently what they use it takes longer.. Well 4 $225.00 to kills Asian Beatles and flys.. something is wrong.. 1 of 2 things happen 1 They just came here opened my door and stuffed a bill in the door 2 They watered down the chemical so much they can call it they where here..

Response from Professional Pest Control

Dave, We strive to provide the very best for our customers. Unfortunately some treatments do take time to gain control, especially the pests inside the walls. Yes when a wasp nest is treated it is usually done in minutes, but that is not what you have going on here. I am very sorry you are unhappy with our service & am open for a conversation about that anytime. Please give me a call if you would like to have a conversation.<br>Tom 608-258-3136

AP
Andrea Pohly1y ago
☆☆☆☆

Terrible experience with the technician. They provide the bare minimum (spray the grounds with a backpack sprayer that you could easily do yourself) and charge a monthly fee. Definitely not worth the price.

Response from Professional Pest Control

Andrea, I am sorry to hear about your experience. We do pride ourselves in providing great service. Please give me a call, as I would like to hear more about this & make it right for you.<br>Tom Fraser<br>President <br>608-258-3136

A
A3y ago
☆☆☆☆

We called these guys because we’ve been having mice in our basement. They told us they could come out and didn’t need us to even be home and sounded almost like they’d prefer us not to be. We were home. The guy rang the doorbell and told me he’d do his thing around the house. He literally spent about 30 minutes here and apparently shoved steel wool in a couple places and then left which cost us $185! And guess what WE STILL HAVE MICE. They explained nothing and solved nothing.

Response from Professional Pest Control

Hello A, I am sorry you were not pleased with our service. Please give me a call so I can look into this, for a possible resolution. 608-258-3136<br>Thank you<br>Tom Fraser<br>President

RR
Randall Rossi5y ago
★★★☆☆

Response from Professional Pest Control

Thank you for the 3 star rating. However we strive for 5 star ratings. When you have a spare moment, please call me & tell me what we could have done better.

SC
Shirley Culp6y ago
☆☆☆☆

I am so unhappy with this company I simply would not recommend them ever I just found signs of mice in my silverware drawer and a dead mouse in my basement tow month after their last service call

JS
Jane Stegall7y ago
☆☆☆☆

They are not willing to return dropped phone calls. When I called back and I am a (return customer) voicemail not long enough to leave a message and phone #.

Response from Professional Pest Control

Hi Jane,<br>I’m very sorry to hear about your experience. We most certainly would have returned your calls but unfortunately we did not have your phone number. Let us assist you to help make this right. Please contact us back at 608-258-3136 and ask for me, Tom Fraser, and I’ll be happy to assist you.<br>Sincerely,<br>Tom Fraser<br>President<br>Professional Pest Control

EC
Emma Ceplina9y ago
☆☆☆☆

DO NOT USE THIS COMPANY! First they came into my home and literally just kept pointing at things and saying " This would piss me off if I had to come fumigate in here". Then continued to say "I'm going to be really pissed off people are still here when we show up" Then canceled because we didn't salt the driveway, and nobody was there to let them in even though they told us not to be there and rescheduled us for the following day. They never sent a checklist telling us what we should do to prepare for fumigation. So I cleaned up everything off the floor like they asked, and made everything neat and tidy before they arrived.I came home to a completely ransacked house. Photos ripped off the walls, stepped on, or were buried in other debris. Clothing absolutely everywhere, everything ripped out of the closets. If you like idiot rednecks with a "big man" complex then this is the company for you!

Response from Professional Pest Control

Emma,<br><br>I am truly sorry for the service you received and how unhappy you are. I assure you that this is not how Professional Pest Control (PPC) typically operates and is surely not standard, as proven by our Angie's List and Better Business Bureau ratings.<br><br>According to our service records, this was not a fumigation treatment. The service done was a Thermal Remediation (Heat) Treatment for bed bugs. When treating for bed bugs, it is imperative to be very, very thorough, which unfortunately means that sometimes PPC needs to empty closets, dresser drawers, etc. in order to ensure a successful treatment. The prep sheet PPC left with your roommate further explained this.<br><br>I believe communication is the biggest issue here, as you were not home during our pre-treatment meeting, and it sounds like you never saw the preparation sheet. Please feel free to give me a call if you require any further clarification, as I am quite upset that you were not pleased with this service.<br><br>Sincerely,<br><br>Thomas Fraser, President

LR
Lara Romine13y ago
★★☆☆☆

I had them come out for a mouse proofing service. They used steel wool and expanding foam to seal up all of the cracks. After they came, I had more mice in the house than before. I called and they said to wait a couple of weeks to make sure the mice trapped in the house were gone. After a month there were still mice in the house. I asked them to come back again, and they gave me a hard time about it. They said they couldn't guarantee their work. They did finally agree to come back out, but the second time didn't change anything. I finally called kwikKill and they came out the same day. They showed me at least 3 holes that were large enough for mice to get through that PPC had missed. They filled them and I haven't had a mouse since.

Contact Information

Phone

+1608-258-3136

Address

2614 Damon Rd, Madison, WI 53713

Website

www.profpestcontrol.com

Hours

Mon7:00–16:00
Tue7:00–16:00
Wed7:00–16:00
Thu7:00–16:00
Fri7:00–15:00
SatClosed
SunClosed

Frequently Mentioned

mice 8technician 8house 8questions 6call 5steel wool 3patient 2message 2
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