Fenix Pest Control, Inc.
Verified4250 Acker Rd Suite 13, Madison, WI 53704
Open 6 days/week
About Fenix Pest Control, Inc.
Fenix Pest Control, Inc. uses the best possible tools, along with the highest quality pest prevention traps and treatments combined with highly trained pest technicians. We make the pest elimination problem a worry-free process for you. We properly inspect and assess every area of your property a pest might sneak in or make its home. We take care of pests under floorboards and inside walls – No pest can hide safely from Fenix.
Rating Breakdown
4.8
★★★★★413 reviews
Customer Reviews (30)
Fenix always provides great customer service Nd flexibility!
I am always pleased with services from Fenix. We have been using Fenix since we moved to Madison last fall, and our house (which is surrounded by lots of trees and nature) has remained pest-free! My tech today was Jerlito; he has serviced our home in the past, and as always, he was professional, efficient, careful, and friendly. Highly recommended if you are looking for pest control services!
Response from Fenix Pest Control, Inc.
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve been consistently pleased with Fenix Pest Control since moving to your home. Properties surrounded by trees and nature can definitely bring extra pest pressure, so it’s great to know your home has remained pest-free!<br><br>We’re also glad to hear that Jerlito continues to provide professional, efficient, and friendly service. Consistency like that is exactly what we strive for, and it’s great to know it’s making a difference for you.<br><br>At Fenix Pest Control, we focus on proactive, thorough treatments to keep homes protected from ants, spiders, rodents, wasps, and other common pests, especially in areas where pest activity can be higher.<br><br>We truly appreciate your recommendation and your trust in Fenix Pest Control. Thank you for choosing us. We look forward to continuing to keep your home comfortable and pest-free!
Jerlito Weathers serviced my home. Jerlito was thorough and professional and carefully explained everything he was doing. Arrived as scheduled. Again Jerlito Weathers did our service and completed all in a timely fashion.
Response from Fenix Pest Control, Inc.
Thank you for your thoughtful review! We’re delighted to hear our technician was patient, thorough, and professional while addressing all your questions. Clear communication and punctual service are top priorities at Fenix Pest Control, and we’re glad you felt well informed and satisfied with the timely treatment. We appreciate your trust and look forward to keeping your home pest-free!
We had Micah spray today and he did n excellent job. I know we will,now not have any bug problems. Love using Fenix!
Response from Fenix Pest Control, Inc.
Thank you so much for your kind feedback! We’re delighted to hear that your technician provided a thorough inspection and communicated clearly throughout the visit. Delivering professional, friendly, and easy-to-understand service is a major priority for us at Fenix Pest Control, and we’re thrilled that your experience reflected that.<br><br>Your recommendation means a great deal to our team. If you ever need extra help with pests like ants, spiders, mice, or seasonal invaders, we’re always ready to jump in and keep your home protected. Thank you again for choosing Fenix!
Micah was very friendly, polite, professional and explained services clearly . He was good enough to emphasize that bug/rodent services are on going between services calls!! Thank you .
Response from Fenix Pest Control, Inc.
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Micah provided friendly, polite, and professional service while clearly explaining everything during your visit.<br><br>It’s great that he emphasized the importance of ongoing pest control between scheduled services, maintaining protection is key to keeping pests like ants, spiders, and rodents from returning. We always aim to make sure our customers feel informed and confident about how their service works.<br><br>We truly appreciate your kind words and your trust in Fenix Pest Control. Thank you for choosing us! We look forward to continuing to keep your home pest-free!
A lot less spiders and bugs when we use Fenix!
Response from Fenix Pest Control, Inc.
Thank you Jessica for the great feedback. We are so glad that you are seeing less spiders and bugs. Our goal is to keep your home pest-free. Fenix is committed to providing detailed, thorough service that keeps your home protected all year-round. Our team is proud to be your trusted, reliable pest control provider. Thank you for choosing us to protect your home!
Elliot has been very diligent in helping us with our mouse problem. Always professional. We have had much better experience with home office than our previous post control company.
Response from Fenix Pest Control, Inc.
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Elliot has been diligent and professional in helping resolve your mouse problem. Rodent issues can be frustrating, so it’s great to know you’ve had a much better experience and are seeing results.<br><br>We’re also glad to hear that your experience with our office team has been a positive one. Providing responsive, helpful support alongside effective pest control is something we take great pride in.<br><br>At Fenix Pest Control, we focus on delivering consistent, thorough service to keep your home protected from rodents and other common pests like ants, spiders, wasps, and more.<br><br>We truly appreciate your trust and your kind words. Thank you for choosing Fenix Pest Control. We look forward to continuing to keep your home pest-free!
First application after initial treatment! Kameron did a great job!
Response from Fenix Pest Control, Inc.
Thank you so much for your great 5-star review! We’re thrilled to hear that your first follow-up service went well and that Kameron did a great job.<br><br>Follow-up treatments are an important part of maintaining strong, long-lasting protection, and it’s great to know the service met your expectations. At Fenix Pest Control, we focus on consistent, thorough treatments to keep your home protected from ants, spiders, rodents, wasps, roaches, and more.<br><br>We truly appreciate your feedback and your trust in Fenix Pest Control. Thank you for choosing us. We look forward to continuing to keep your home pest-free!
Thank you for getting here right away
Response from Fenix Pest Control, Inc.
Thank you for the feedback. At Fenix we provide timely, professional service that meets the needs of each season. With the seasons changing and temperatures jumping, we look forward to keeping your home pest-free this spring. We are proud to be your trusted, reliable pest control provider. Thank you for choosing Fenix!
Very professional and excellent work completed. Thank you Micah!
Response from Fenix Pest Control, Inc.
Thank you for your kind words! We’re proud to provide professional and thorough pest control services that effectively protect your home from unwanted pests. At Fenix Pest Control, delivering excellent workmanship and reliable results is our top priority. We appreciate your trust and look forward to continuing to keep your home safe and pest-free.
Jerlito Weathers did a wonderful job he was very polite super sweet. Took the time to say hi to my dogs. He did a wonderful job came in and sprayed everywhere That I asked for. One outside and took care of the surrounding house in this horrible wind he did an awesome job. Thank you.
Response from Fenix Pest Control, Inc.
Thank you for the outstanding feedback. Customer satisfaction is our priority and I am glad we were able to give you quality service. We are committed to improving and innovating so your feedback is important to us. At Fenix Pest Control, we are focused on providing detail-oriented service that goes above and beyond to keep your home pest-free all throughout the year. Ants and wasps in the summer, box elder bugs and Asian beetles in the fall, these are all no problem when you have Fenix taking care of your home. We look forward to keeping your home pest-free!
Micah was very courteous and answered all my questions. He went about his tasks with precision. I look forward to seeing him again
Response from Fenix Pest Control, Inc.
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your service visit was such a positive experience. Providing courteous, precise, and professional service is exactly what we strive for with every appointment.<br><br>It’s great to know that all of your questions were answered and that the service was carried out with care and attention to detail. Building that level of trust and consistency is very important to us, and we’re glad it made a lasting impression.<br><br>We truly appreciate your kind words and your trust in Fenix Pest Control. Thank you for choosing us, we look forward to continuing to provide you with excellent service and keeping your home pest-free!
Jerlito was professional and efficient when spraying the outside of our house for insects. I showed him areas of concern I had and he explained how Fenix would address them.
Response from Fenix Pest Control, Inc.
Thank you for your wonderful feedback! We’re pleased to hear that our technician was professional and efficient during your insect treatment. Taking the time to walk the property beforehand and address all your concerns is a key part of our thorough pest control approach. At Fenix Pest Control, we strive to provide personalized and effective services that ensure your home stays protected from insects and other pests. We appreciate your trust and look forward to serving you again!
Response from Fenix Pest Control, Inc.
Thank you for the great review. We are so glad that our service was able to meet your expectations. Our team is committed to providing detailed, thorough services that meet the needs of each season. Our comprehensive treatment plans keep your home protected whether it is snowing, raining, or sunny outside. From mice and spiders in the colder months to boxelder bugs and Asian beetles in the fall, we have you covered each season. Thank you for choosing Fenix to protect your home!
Jerlito did a great job! He was very respectful and easy to work with!
Response from Fenix Pest Control, Inc.
Thank you for the honest feedback. We are so glad that our service team was respectful and made your pest control experience stress-free. Our team is committed to providing top-notch, detailed service that meet the needs of your home. We will pass on the compliment to Jerlito. Thank you for choosing us to protect your home!
Micah Ayres did great job.
Response from Fenix Pest Control, Inc.
We appreciate the great review and are proud to be your trusted, reliable pest control provider! From ants and wasps in the summer to Asian beetles and boxelder bugs in the fall, we have you covered all year-round. Our team is committed to providing a high-quality service at an excellent rate. We are proud to be your go-to pest control provider and look forward to keeping your home pest-free now and in the future.
Jerlito arrived when he said he would. He was professional, personable and answered my questions. He did a great job!
Response from Fenix Pest Control, Inc.
Thank you for the excellent feedback. We take pride in offering top-notch service for all your pest control needs. From wasps and spiders to Asian beetles and stink bugs we have you covered with each of our seasonal treatments. Our treatments create lasting protection for your home from all the unwanted pests throughout the year. Our team is committed to providing reliable solutions to the toughest problems that arise. We look forward to keeping your home bug-free!
Kameron Martin was the technician that came out he was really nice, and patient! Definitely appreciate it.
Response from Fenix Pest Control, Inc.
Thank you so much for your kind 5-star review! We’re glad to hear that your service visit was a positive experience and that your technician was nice and patient throughout the process.<br><br>Providing friendly, attentive service is something we truly value, and it’s great to know that it made a difference during your visit. At Fenix Pest Control, we aim to make every appointment smooth, comfortable, and effective while keeping your home protected from pests.<br><br>We truly appreciate your feedback and your trust in Fenix Pest Control. Thank you for choosing us. We look forward to continuing to keep your home pest-free!
Kameron Martin was out tech and he did a great job explaining what was going on with our vole issue. He was timely and communicative.
Response from Fenix Pest Control, Inc.
Thank you so much for your great 5-star review! We’re glad to hear that your service visit was timely, communicative, and informative. Vole issues can be frustrating, so it’s great to know everything was clearly explained and handled professionally. We are happy to be able to address the vole issue for you.<br><br>At Fenix Pest Control, we focus on not only treating the problem but also helping you understand what’s going on and what to expect moving forward. Providing clear communication and effective solutions is a big part of the service we aim to deliver every time.<br><br>We truly appreciate your feedback and your trust in Fenix Pest Control. Thank you for choosing us! We look forward to continuing to keep your property protected and pest-free!
My technician Micah Ayres did a great job with my pest control application. I have two comments that pertain to Fenix Pest Control as a whole, not just to Micah. 1. We are provided with a two hour window in which we can expect the technicians to arrive. However, I have found this is rarely accurate. Micah arrived over an hour before he was supposed to, and we have had previous technicians show up late. This is difficult to accommodate because both my wife and I work outside the home. 2. The pest control application on the window sills leaves a visible film where the residue pools. This is not ideal. Maybe this happens everywhere the spray is applied, but it is very noticeable in the windows.
Response from Fenix Pest Control, Inc.
Thank you so much for sharing your experience! We’re thrilled to hear that your first pest control treatment went smoothly and that our team delivered professional, thorough, and efficient service. Making sure every question is answered and every concern is addressed is a core part of our commitment to high-quality pest protection.<br><br>Our goal is always to provide homeowners with effective, long-lasting solutions for common issues like ants, spiders, wasps, mice, boxelder bugs, Asian beetles, and other seasonal pests. We’re glad your initial visit set the tone for a great ongoing experience.<br><br>Thank you for choosing Fenix Pest Control—we’re excited to continue keeping your home safe and pest-free!
Roughly a year and a half ago, we changed the pest control company that we were presently with, for over 50 years, to FENIX PEST CONTROL. were told that they had a very good rating and did a great job controlling pests. We were even told at that time that they would take care of mosquitoes. Since living by The lake, controlling mosquitoes would’ve been a great thing ! With Come to find out FENIX has not been all that they are Braggedup to be. I won’t get into too many details, but I will tell you this, we’ve recently had a problem with slab ants. We’ve lived in this house for 10 years and never had a problem with ants Or for that matter any bugs with our last pest control company. We have called a couple times to have FENIX come Back To our home and try to get control of this ant situation. We still do not have the answers Or solutionswe are looking for! The last person who came out in my opinion, was not qualified at all. And again, I’m not going into great detail, this person sprayed all around the basement leaving puddles all over the floor. We had to turn on fans and try to stop up some of the puddles around our appliances and in several rooms with paper towels. I have never seen so much overspray in my life.I have a dog that I did not want to get into that mess and get sick.! Not only that, but we’ve Just put in new windows Throughout our house last year. Taking down my Christmas decorations, I noticed white thick spray caked on to our beautiful oak woodwork around all the windows! Needless to say, I was worse than pissed! I could not believe that they actually sprayed around windows inside The house. Not only that, but my husband uses a CPAP machine and the window right directly over that CPAP machine was completely saturated with white insect spray which to me is NOT acceptable. To me, And probably anyone else,that is very unprofessional of a pest control service to do something like this. I most definitely, would not recommend these people to come into your house to do a service. This is one of many other things that we have had problems with, but I felt that This particular incident was going to be mentioned in my review because this is not the way a pest control company should perform in a home. Now I have to get a professional cleaner to come out and clean around all of my brand new woodwork, and hopefully this Insect repellent will not stain any of my window or floor trim! But most importantly, hoping that this Insecticide that they use, that was sprayed on my husband’s CPAP machine, Will not make him sick!!! Think twice before you get anyone to come out from this company! Unprofessional!
Response from Fenix Pest Control, Inc.
We appreciate the honest review and would love to help. Customer satisfaction is our top-priority and we want to make sure that everything is done well so that we can exceed your expectations. At Fenix we offer a service guarantee and will return free of charge to treat when ever anything pops up. With ants and other pests that have complex life-cycles we will need to treat a few times to break up their nesting cycles and that is why we offer that guarantee. Each home is different and has different needs so please give us a call and we will help find a solution. <br><br>Our team would like to help you and make sure that everything is addressed and your needs are met. Please give us a call and we will help you. We stand by our service and will make sure that your home gets the attention it needs. Please call us at 608-291-6008 and we will help you.
Absolutely did me a huge disservice. I straight up informed my initial contact person of a severe infestation of a no see um type flying insect. After hearing their protocol, I informed him no need to use any products to stir the bugs out of hiding, severe infestation. Each and every single visit that product was used. I can't even say they killed any of the trouble insects within my home or its exterior. Their quarterly pricing seemed fair, until it clearly wasnt. These exterminators were nice guys, but very clueless to what was happening at my resisidence. The contact office personal have zero empathy or understanding to a customer experiencing a severe infestation. They couldn't as much identify the insect, in fact told me I had no insects in my home. As i give this review I am full of maggots under my skin, extremely sick unable to work. My entire life has been nothing but a nightmare since hiring Fenix Pest Control. I will most certainly be getting medical treatment this week as I can not walk and have extensive tissue damage in my legs, arms and my scalp is full of scabs. I will do my best to seek punitive damages against this company. The Madison office was extremely unhelpful, unwillingly, very much uncaring. I would never as much consider this company a pest control company, but a company that trys bringing pest out of hiding to validate a year long service plan. Extremely sickening, thankfully I live alone, as if kids or elderly lived with me, they may not be hanging around like I have. Sad very sad situation and looking forward to give my medical report and report of my living conditions to the very people that told me I have no insects or infestation. Imagine the turmoil I went through in arguing with those people.
Response from Fenix Pest Control, Inc.
We appreciate the feedback and we are always happy to offer free pest inspections. That is one of the great things about Fenix. At your pest inspection we were not able to find any pest issues at your home. If you would like to review what was found at our inspection just give us a call.
Be sure to read the agreement/contract carefully and do not rely solely on what the salesperson says. I was told I was signing a one-year contract. I wasn’t paying close attention, and they continued providing service and billing me after the first year ended. When I noticed an eighth service text message after my one-year period had passed (1 year contract? included five services), I called to check and cancel the scheduled service. They told me I was still under contract until I submitted a 30-day cancellation notice. They said I cannot cancel the scheduled service and if I refuse to get the service I will still billed for the service and warned any non-payment would be sent to collections. Anyway I decided to pay for the 8th service and close my contract(hopefully they did that) Regarding the service itself, the first visit was good—they did a cleaning and treatment as promised. However, the remaining services were very basic and not worth the money you pay. I continued to see bugs getting into the house and had to treat the problem myself with additional bug-control products. Why a lot of 5 star reviews? They offer service cash discounts if you write review specifying the technicians name. Read the 5 star reviews to figure out. In my opinion, their service is not worth the money you pay.
Response from Fenix Pest Control, Inc.
Thank you for the feedback. We want to hear from our customers because each one is important to us. Good and bad we want to make sure that we are hearing all feedback from our customers and that we can provide solutions to any problems that arise. We stand by our service here at Fenix so that if anything pops up in-between or you need extra service on your home, just give us a call and we can make sure that your home is kept up to standard. <br><br>At Fenix we also make sure to send the agreement to you as soon as possible so that way there is transparency. We are always here to help with anything and our customer support staff is just a call away. If you need anything please give us a call. Customer satisfaction is our top-priority.
I had a life-changing event and needed to cancel my service. I'm not under contract. However, because I did not schedule my life-changing event more than 30 days prior to my next appointment, I cannot cancel. They offered to defer service to a later date. What this says to me is that they are more concerned with securing that last service than with building a lasting customer. This company really knows how to take advantage of you when you're down. Also, be wary of the reviews on this page. They have such a good rating because they give you a discount after the first service for writing a review here. People are writing good reviews for money and not after they have had enough time with the company to know the pros and cons.
Response from Fenix Pest Control, Inc.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the difficulties you’ve experienced, especially during an already challenging time. Our goal is never to add stress, and we understand how frustrating it can feel when service expectations and agreement terms don’t align with personal circumstances. We do our best to accommodate each customer’s situation while still following the service terms that allow us to fairly support our technicians and staff, whose livelihoods depend on consistent scheduling and routes. That said, we are always willing to work with our customers to find the most reasonable path forward whenever hardships arise.<br><br>Thank you for sharing your experience, and we’re sorry for the challenges you’re going through. We understand how important flexibility is, and while we must follow our scheduling and cancellation terms to support our employees, we do try to work with each customer to find reasonable options. We’d be happy to discuss your situation further.<br><br>We appreciate any feedback positive or negative and love to hear from our customers.
Company did not make it clear at all that this was a year long contract. Since service was for our lake house which we do not use most of the fall, winter and spring months, we never would have agreed to a year long contract. Instead they emphasized the per quarter price and flexibility to schedule as the main selling points. We supposedly have had 3 services so far and only once were we available for them to treat the inside which is what we wanted the service for. Now we are stuck for October, January and April services which will only be outside and which we have found to be very ineffective. This is partly our fault for trusting someone who seemed to be a genuine representative by signing on the spot; however, this was very underhanded on the company's part to not allow any form of cancellation once a contract was signed while not properly making it clear that we were signing up for a year of payments. Finally, we contacted Fenix initially because of a mice problem. All our technician did to address the mice problem was to leave some black mice trap baits (which I found a pack of 12 at Menards for around $5.00). We are extremely unsatisfied with Fenix. The Pest Control Company we use at our primary residence is a zillion times better regarding both customer service and effective treatment. So beware of using Fenix!!
Response from Fenix Pest Control, Inc.
Thank you for the feedback. Customer satisfaction is our #1 priority and we would love to help you with these things. We stand by our service and offer free reservices between scheduled services. If we ever miss you, you can call and schedule with us to get the interior done. That is one thing a lot of people love about Fenix is that we are willing to come back out if anything pops up in between services at no additional charge. <br><br>Our general pest service does include mice and we have a few innovative solutions that we offer. Our solutions that we offer are also preventative. If you want to discuss these, please give us a call and we can explain how our process for mice works. <br><br>Please give us a call and we can help you! Thank you!
I was new to Madison, and hired Fenix to spray my home while it was empty. I was told to get a good price that I had to use them 2 times which I did. I had really only wanted to use them once. I was unhappy right away as they sprayed my newly painted walls. I was told the spray wouldn’t stain, but it did. Since I had used them the 2 times, I was done with them. Lo and behold, I got scheduled for a third time, and when I called to cancel, they said it was what I agreed to. No way would I have agreed to three times! They said they recorded all phone conversations, but could not find mine. Interesting. I had to pay a cancellation fee of $125 to get rid of them. Of course, they said, it was all my fault as it was in the contract to use them the three times. Why did the manager give me contrary information to the contract? It should have been one and the same! I read others have had an experience like this with Fenix. They say it is because the users hadn’t read there contracts. For me, it seems more of a bait and switch situation. I highly recommend that this company should be avoided.
Response from Fenix Pest Control, Inc.
We appreciate the feedback and customer satisfaction is our top priority. We are always here to help and if you ever need anything you can call us. At Fenix, we make sure that every customer receives the agreement through their email immediately. Communication is key and we always strive to make sure our customers receive the information from the moment they sign up with us. <br><br>Our service guarantee is something we stand by and if there are any issues with a service we preformed we will absolutely return for free and make sure that everything is taken care of and that you are satisfied. We are happy to come take care of what ever happened whether some pests pop up or our service did not meet your expectations. <br><br>Our pest control process is focused on making sure we eliminate the problem and that the problem does not return. The reoccurring services allows us to guarantee our service and is our better deal. <br><br>We value each of our customers and are here to help. Please call us if you need anything. Thank you!
Elliot was our technician today. Seems like Fenix goes through people like crazy, as I’ve never had a consistent person, and even though they said the owner would service our house after multiple problems that never happened. Anyway Elliot was great, and the technicians generally are. The company is totally sketchy, misleading, and wouldn’t get my recommendation.
Response from Fenix Pest Control, Inc.
We appreciate your feedback and customer satisfaction is our top priority. We are always here to help, so please give us a call and we can make sure that we can get the same technician out to your home. We know that communication is key so we make sure that we are customizing our plan to meet the needs of our home. Every member of our team is here to help you and we know how important it is to thoroughly treat your home.<br><br>We also offer free services in between each of your regularly scheduled visits. If you need anything please reach out to us. We are here to help and can offer solutions that give you the confidence in our service process. Thank you for choosing Fenix!
We had a young man just appear at our door offering services. He asked for the home owner. I am a 22 year old female that lives with my mom who is a full time professor at a college and my dad lives out of state. I may not be the official home owner, but I help out around my home as my mom has a lot on her plate. I am very qualified to decide who my mom will want to talk to for our house. We already have a pest control and do not plan on changing and I told him our company we have and told him that we were fine. He started to get very rude saying that I was not the home owner and making comments like, "who is we? your not the homeowner". I told him one last time that we were fine and started to walk away from my door. As he was leaving he started again to make comments under his breath about me understanding I am not the homeowner. I would not recommend this company if this is how they treat potential clients. If someone says they are fine and not looking, just leave. Maybe leave a card incase they change their mind, but don't belittle some young adult trying to help their mom out.
Representative did not make it clear that this was a year long contract, and instead emphasized the per quarter price as the main selling point. After unsatisfactory service, they did not allow any cancellations whatsoever. This is partly my fault for trusting someone who seemed to be a genuine representative by signing on the spot; however, this was very underhanded on the company's part to not allow any form of cancellation once a contract was signed while not properly making it clear that I am signing up for a year of payments. The overall service felt very inattentive. Even though I separated the furniture from the walls to give the technician room to spray, the technician still sprayed my furniture with chemicals (leaving a very sticky and hard to clean residue). When calling to attempt to cancel, was informed that there is no avenue of proper feedback or any way to cancel further services (I would be charged no matter what). I think this experience says all there is to say about this company's priorities.
We had more than 6 services each time they showed up nothing worked apart from when they show up when it’s 35 degrees(no bugs)just a wast of time you better off paying a visit to your local Ace Hardware, not forgetting getting tricked into a contract and then THE canceling fee.
Response from Fenix Pest Control, Inc.
We appreciate the feedback and are here to help take care of any issues that arise. We stand by our service and offer as many reservices are needed for your situation in between for free. We pride ourselves on offering premier pest solutions and are focused on every customer's satisfaction. Please give us a call, we would love to help you and are here to make sure that your home stays bug-free all year round! We look forward from hearing from you and getting the bug issue taken care of inside and outside!
Contact Information
Phone
+1608-291-6008Address
4250 Acker Rd Suite 13, Madison, WI 53704
Website
fenixpestcontrol.comHours
Services
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