Provider profile

B&C Exterminating

4.9 stars from 286 customer reviews · 224 W Lee Ave, Vinton, VA 24179

  • 4.9 out of 5 stars
  • 286 customer reviews
  • Vinton, Virginia
  • Open 5 days/week
4.9
Rating
286
Reviews
Yes
Claimed
Yes
Website

About this provider in Vinton

B&C Exterminating Inc. believes in delivering pest and termite control services with a focus on integrity, education, and customer satisfaction. We’re a team of licensed and VPMA-certified exterminators who take pride in our work and have been serving our local Roanoke community for over 20 years, and we believe that…

Pests handledtermiteswildlifebats
Praised forfriendly

Rating breakdown from customer reviews

4.9

286 reviews

5
276
4
3
3
2
2
1
1
4

Customer reviews for B&C Exterminating

MT

Michael Thomas

6mo ago

Did not see Jed to observe his work but the results have been favorable

Provider response

Thanks for the 5 stars!

ME

Melissa Early

6mo ago

Jed was great. Always gives the best costumer service.

Provider response

Thank you for your continued support!

BL

Bill Lindahl

7mo ago

Jed has serviced our homes for B&C for years. He is very professional, thorough and friendly. Excellent services. Thanks

Provider response

Thank you for the continued service and trust in us, Mr. Lindahl!

SB

Stephen Broyles

7mo ago

Advance call and service when promised...again!

Provider response

We appreciate the review!

DD

Denise Dillingham

7mo ago

Jeb is always on time, courteous and respectful! B&c has been very good. I use them for quarterly maintenance.

BI

Bruce Ingram

7mo ago

Prompt and professional Got there did the job told me when done and out. Exactly what we needed.

Provider response

Thanks for the 5 stars!

SH

sandra hurt

7mo ago

Always timely ! We have had Kerry as a tech for awhile so you won't have a different person showing up! Is always courteous & respectful of our property

Provider response

Thank you for the rating!

DS

Devin Slattery

7mo ago

Jed always does a great job, happy to have him as my service provider

Provider response

That's great to hear - thanks for the review!

EG

Elizabeth Gilbert

7mo ago

Jed came promptly for routine service. Always friendly, asks about any issues and seeks to provide the best customer service. Highly recommended

DW

Debbie Woods

7mo ago

Professional, arrived during allotted time frame and great customer skills. Thank you.

Provider response

Thanks for the review!!

NS

Nancy Shaver

7mo ago

Jed is always been a pleasure to work with. I appreciate that he arrives to service our property before there are any major problems. The entire staff at B & C is very pleasant.

Provider response

We appreciate your review and continued trust!

PB

penny bostic

7mo ago

Good to work with my schedule and does a good job! Always friendly and respectful— And a big help.

Provider response

We appreciate the review!

JC

Jimmy Clifton

7mo ago

Jed did a good job as usual!

Provider response

Thank you, Mr. Clifton!

LB

Liz B

7mo ago

Kerry did a thorough job and is always professional and polite. I appreciate his efort.

RP

Rietta Plante

7mo ago

Jed is "great"! He is very through and we really appreciate that.

Provider response

Thanks for the review and your continued business!

MK

Marsha Kahle

7mo ago

We have been customers of B&C Exterminators for several years. Jed has always gone above and beyond to give us outstanding service. He also tells me if there are any problems between services to just call him. B&C is a good, honest, dependable company, always. 7/10/25 Jed serviced our property today. As always, he gave outstanding service giving extra care to the wildlife in our yard. Knowing we are having a large number of guests the following week he said to call him if there were any insects and he’d be right over to take care of them. That is first class service! Thanks Jed! Jed did our bi-monthly service today. He always does an outstanding job and is trusted to do a thorough job whether we are here or not. Jed, as well as B&C are outstanding in every way. Thank you! Jed, as always, did an outstanding job doing our bi-monthly pest control service. He, as well as B&C are always outstanding in every way! Thanks Jed!

Provider response

We appreciate your trust in us, Mrs. Kahle! We'll pass on the review to Jed!

BD

Ben Durral

10mo ago

We recently received a bill from our property management company forwarded from this company of $1,000 for a one-time bat removal from our attic. The exterminator went called said that they would install a one-way valve back in September, He also said that once they come out the bats would not return. They did not install anything. No bat exclusion device in my attic at all. They charged me 1,000 to essentially look in my attic and SAY they installed an exclusion device and won't give me not even a partial refund. (For no work) I recently went back up into the attic and bats are still there. I will include pictures today of the bats as proof that this company is gouging and not doing their work as per their word. We attempted to call today August 19th 2024 and they said that there would be no partial refund. I know for a fact that this company is used by rental management companies and I will be reaching out to the one that manages my properties to let them know what this company is doing. Because of their non-service and their greed, Not even offering a partial refund I can understand maybe 250 to $400 or even half of our $1,000 to be kept for their time They are not offering anything! We spoke to ty the exterminator 8/12 then Kathy 8/15 which said that they would call us back and they never did and then ty again today 8/19. If this company does not rectify this financial gouging with non service within an acceptable period of time I will make sure that I talk to my property manager to let him know. I'm sure he would be interested to know that the exterminators that are going out to the properties he or he is managing isn't doing their job correctly. I will also be offering substitutes for him. We are tired of calling these people and trying to get a partial refund This is not right. B. Duvall Edit 1: It's being looked into. Edit 2: Someone messaged my GF yesterday and said they were in the area and they were going to check it out. I was at work and that's what she relayed to them along with my number to contact me. No word from them yet. I'm not sure if I want to have them check anything out, especially if they're going to charge me. They will have to clarify and be specific. Also, I'm not interested in additional work at this time. I'm interested in a partial refund. If they want to come in and verify that they left bats here that's fine. I will show them. Edit 3: No refund. Not even a partial, n apology nothing. I got rid of the bats myself. I will go to Dodson's extermination from now on and I instructed my property manager not to let these people near my properties. You got me for my 1,000.00 B&C, but you only get me once.

Provider response

Our technician spoke with your wife last week and informed her that bats are federally protected and we may not remove them until September. Per the original work order, the service was not for bat removal but for exclusion. We will be calling in September to set up an appointment.<br><br>If we are at fault, we have no problem rectifying the situation.

KH

Karen Holland

10mo ago

He's polite and efficient. We've decided not to extend service, because we've handled our 2 greatest pest problems with items we bought from Lowes.

Provider response

We're glad you had 5-star experience!

SM

Susan Moore

11mo ago

Kerry did our termite inspection. We friendly and let me know when he was finished!

Provider response

We understand your concern! Once the product is dry, it is effective for up to 60 days. While rain and sunlight do degrade the product over time (thus the need for regular applications), if the product is completely dry before it rains, it will have its labeled efficacy.<br><br>Since you are on a regular service plan, please call us if you have any issues and we will perform a free in-between service!<br><br>

MT

Myra Taylor

1y ago

I am sure he must have done a great job however I was not here to see him preform his job!!

EC

Ellen Cleveland

2y ago

Friendly and thorough

Provider response

Thank you, Ms. Cleveland!

CK

Chaz Kirby

2y ago

I personally will never use this company again. I was berated by the office and Jed was not only late, but couldn’t take care of a small ant problem. When I asked someone to come back, I was told that it was my fault because the sink needs to be wiped dry after each use. I called another company and they took care of it first try!

Provider response

Hi there!<br><br>I'm sorry to hear your experience wasn't great. I don't have a record of appointment/treatment under your name. Would you please contact us at office@bandcexterminating.com so we can resolve this issue? Thanks!

BP

Brittany Preston

3y ago

Screams and cusses at women and children trying to cause an accident. Would not reccomend working with such an unstable person.

Provider response

Hi Brittany - if any of our technicians have behaved in this way, we will certainly take appropriate action. I do not see your name in our customer database; would you please contact us directly at 540.342.5828 so we may gather additional information regarding your experience?

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