Provider profile

Dugwell Pest Control

4.5 stars from 84 customer reviews · 19356 Virgil H Goode Hwy, Rocky Mount, VA 24151

  • 4.5 out of 5 stars
  • 84 customer reviews
  • Rocky Mount, Virginia
  • Open 5 days/week
4.5
Rating
84
Reviews
Yes
Claimed
No
Website

About this provider in Rocky Mount

Full Service Pest Control company. Licensed & Insured. Serving the Roanoke Valley & Surrounding areas.

Pests handledbed bugs
Praised forfriendlycourteous
Methodsdugwell

Rating breakdown from customer reviews

4.5

84 reviews

5
71
4
3
3
0
2
1
1
9

Customer reviews for Dugwell Pest Control

DG

David Garrow

10mo ago

Have used Dugwell for years, but last 2 years have had problems. They tried to charge us extra $ 50 for services more than a month after services were performed & paid for in full. Were told charges were raised long after we paid what they invoiced for. Have had scheduled services canceled or just no one shows up. We're told that someone would come this morning at 8am. It is now 11:10 and no one has showed up & no calls explaining why. This seems to be a pattern with them lately. Is a shame because we have bragged & praised them in the past. Would suggest maybe finding a better Co unless you like waiting or being told services will be preformed but no one shows

Provider response

Thank you for taking the time to bring this to our attention. We sincerely apologize that you have had such a negative experience, and we missed an opportunity to service your needs. We are truly dedicated to providing excellent customer service, and we always strive for complete customer satisfaction at every appointment. While emergencies happen or there are circumstances beyond our control, we understand this can be frustrating. Customer service is always our top priority, and we would appreciate the opportunity to rectify this situation and make it right for you. Please contact our office directly as we are committed to providing you with a better experience in the near future.

EH

Elizabeth Howard

1y ago

They come to my building monthly. Very friendly. Got rid of bugs we had. Keeping them away also. Never have had a problem.

Provider response

Thank you for sharing your positive experience with Dugwell Pest Control, Elizabeth! We are glad to hear that our services have been effective in keeping your building bug-free. Our team always strives to provide friendly and efficient pest control solutions for our customers.

MF

Matt Ferrary

2y ago

I don't like to leave a bad review for a local company but here's what happened: We signed up for quarterly treatments. First one went great then after four months - nothing. We had to call and they said the tech left. That's fine but why wasn't someone else assigned? They were booked for another month. So at month five of our quarterly treatments they call to cancel on the day of and said we'd have to call to reschedule for a third time. We've tried everything to do business with them but they just don't want it so we're giving up and calling someone else.

Provider response

Thank you for taking the time to share your experience, Matt. We apologize for the inconvenience you faced with our scheduling system. Your feedback is valuable to us and we will work to improve our processes to ensure this does not happen again.

RJ

Ryne Johnston

2y ago

These people are easy to work with and a very good price.

MS

Moose Simmons

2y ago

When I called due to an ant infestation, they were booked a few weeks out. But the receptionist put me on the waitlist and I was able to get somebody out to treat within a week. The technician was very polite, and my ant problem is resolved.

Provider response

Thank you for taking the time to leave us a review, Moose. We're glad to hear that our receptionist was able to accommodate you on our waitlist and that our technician was able to resolve your ant problem efficiently. If you ever need our services again, please don't hesitate to reach out.

NW

Nevaeh Wright

2y ago

I called dugwell after a few months of living in our new house, because of a bee problem we had on our front & back porch. The lady who answered the phone was extremely nice and scheduled me within 2 days! The guy arrived 20 minutes early and we have had no more issues with the bees since then. Highly recommend!

Provider response

Thank you for sharing your experience with Dugwell Pest Control, Nevaeh. We are glad to hear that our team was able to address your bee problem promptly and effectively. If you ever need our services again, please don't hesitate to reach out.

IF

Ingrid Freeborn

2y ago

We live in a log house, and every Spring the ‘wood bees’ come out and drill holes and lay their eggs in the wood… we have used the Dugwell business for many years as a preventative. When we call the Dugwell folks, they’re always prompt, courteous, and do a fabulous job! we’re ALWAYS very pleased with their work. 5 well deserved stars!

Provider response

Thank you so much for your kind words, Ingrid! We are glad to hear that you are always pleased with our service. We appreciate your continued trust in Dugwell Pest Control for your pest prevention needs.

AA

April Anderson

2y ago

I called Dugwell after a neighbor recommended them. I heard some scratching in my ceiling and suspected unwelcome visitors. I was put on their schedule and asked to be placed on their cancelation list. I received a call from Jesse within a few hours, and he arrived shortly after, much to my relief. After he took a look in my rafters, he diagnosed mice as my problem. He placed poison bait at my request. He also identified where they were gaining entry to the house. He stuffed iron wool into the small opening in the garage. I caulked the outside opening around the hvac connection the following morning. I've retrieved one dead mouse so far. No more noises in the ceiling. Reasonably priced. There is no pressure to sign an expensive contract. Professional service. I recommend this business. Hopefully, the mouse problem is fixed. But I know who to call if I ever have another problem in the future. Thank you, Dugwell and Jesse!

Provider response

Thank you for taking the time to share your positive experience with Dugwell Pest Control, April. We're glad to hear that Jesse was able to promptly address your concerns and provide a professional service. It's great to know that the issue with mice seems to be resolved and that you found our pricing reasonable. We appreciate your recommendation and if you ever need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Dugwell Pest Control.

CH

Caleb Hughes

2y ago

Courteous, friendly, helpful staff

Provider response

Thank you for taking the time to leave a review, Caleb! We're thrilled to hear that our staff was courteous, friendly, and helpful during your experience with Dugwell Pest Control. We appreciate your kind words and hope to have the opportunity to serve you again in the future.

JP

Johnny Pendleton

2y ago

Highly recommend

Provider response

Thank you, Johnny, for your recommendation! We strive to provide outstanding pest control services to all our customers. If there is anything else we can assist you with, please feel free to reach out.

CF

Carson Filbrun

3y ago

Knew of this company for a long time-Excellent customer service and excellent work.

Provider response

Thank you so much for your kind words, Carson! We truly appreciate your continued support and are thrilled to hear that you have been satisfied with both our customer service and the quality of our work. If you ever need any further assistance, please don't hesitate to reach out.

HK

Heather Kennedy

3y ago

They are great every time they come they are kind, do the job, and are honest with fair prices. We will continue using them for all our pest control needs. We only pay $95, without contract, to have in and out spray (price based on home size).

Provider response

Dear Heather, thank you for taking the time to share your positive experience with Dugwell Pest Control. We are thrilled to hear that our team has been able to provide you with the exceptional service that we strive for. We appreciate your loyalty and trust in our services. If you have any questions or concerns in the future, please do not hesitate to reach out to us.

BW

Buddy W

3y ago

Did a nice job. Very professional liked the price

Provider response

Thank you for your kind words, Buddy. We strive to provide professional service at a fair price. We appreciate your business and hope to serve you again in the future.

C

Chris

3y ago

We got bedbugs from the apartment we moved into, this company is the landlords "goto" exterminator for some reason and in his words that he wrote "There were bedbugs everywhere, in and under the dressers, in the mattress and under everything." Which is funny because he never did an inspection, he came in and sprayed our mattress and left, he then charged us $400 for this terrible service. This company is also my landlords general pest control so he comes once a month to spray the apartments but he walks in spraying once or twice, not in each room, in total and then leaves, being in the apartment for a grand total of 30 seconds. I wouldnt reccomend this company if it was the last place on earth, better by just going to lowes and grabbing random things off the shelf in the pest control area since it seems like what this company does.

Provider response

We are sorry to hear about your experience with our services. We take all feedback seriously and strive to provide the best possible service to our clients. We would like to assure you that our technicians are trained to conduct thorough inspections and treatments. In order for us to look into this, can you please call our office at your earliest convenience?

KJ

Karen Jones

3y ago

Dugwell Pest Control is always on time, efficient, friendly....we trust them with our home completely

Provider response

Thank you so much for taking the time to leave us this lovely review, Karen! We're thrilled to hear that you're satisfied with our services and that you trust us in your home. We appreciate your business and look forward to continuing to provide you with top-notch pest control solutions.

RW

Ross Welti

3y ago

Great service reasonable price

Provider response

Thank you for taking the time to leave a review, Ross. We are glad to hear that you were satisfied with our service and pricing. We appreciate your feedback and hope to continue to provide excellent pest control services in the future.

AH

Austin Hahn

3y ago

Called and got service same day. (Update after having someone in the business for 40 years come out and check for bug issues. They said no issues at all. Called up orkin. And they found where and how the bugs were coming in. I wasted 105 dollars on dugwell just to not even check properly. Get the professional people out. Wish I had a refund)

Provider response

We're so happy to help out Austin. Thank you for the wonderful feedback!

JW

John W McGinnis

4y ago

We canceled.

Provider response

Hi John. While we appreciate your feedback, we would like to hear more about your experience. Please reach out to us at (540) 483-9781 to further discuss your concerns. Thank you and we hope to hear from you promptly.

GD

Gail Dickerson

4y ago

We used Dugwell last year and were extremely pleased. Need to schedule a visit this season but no one will return my calls despite leaving numerous messages. I hope they are just on vacation?

Provider response

Hello Gail, we are sorry to hear that you haven't had a response as of yet. We've been quite busy here this season, but know that we have you on our list to call. You may also reach us at dugwellpest@privategarden.org. We appreciate your patience.

RM

Rose Myers

5y ago

Very rude. Threatened to spray my dog.said my blanket looked like it's never been washed Hello that was the dogs comforter that is stained that's why it's the dogs comforter......

TW

Thomas Wray

7y ago

There is no notice when they come and they just walk in my house.

NH

naicole harper

8y ago

Horrible services .Thus older gentleman is too nosey. Searching dressers and cabinets. Spraying where he shouldnt spray. Leaving large puddles in the floor. Very rude

NH

naicole harper

9y ago

Always over sprays leaving puddles in my floor. Knocks twices then opens the door. Dont get caught in the shower. Christmas presents for others stacked in the floor got soaked with spray an ruined.

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