Provider profile

1st Defense Pest Control, Inc.

5 stars from 63 customer reviews · 1002 E Stuart Dr Unit #3, Galax, VA 24333

  • 5 out of 5 stars
  • 63 customer reviews
  • Galax, Virginia
  • Open 6 days/week
5
Rating
63
Reviews
Yes
Claimed
Yes
Website

About this provider in Galax

1st Defense Pest Control, Inc. was founded in July 2018 after 15 years was dedicated to the profession. We have a passion for the business and offer the best service for our customers. We are completely licensed, certified and insured to offer our customers a professional service that will be done correctly the first…

Rating breakdown from customer reviews

5

63 reviews

5
58
4
0
3
0
2
0
1
0

Customer reviews for 1st Defense Pest Control, Inc.

AL

Amy Lawson

24d ago

I’ve never dealt with kinder people or gotten faster service. Todd and Michael were friendly, efficient, and much less expensive than the company I was previously using. I highly recommend them.

Provider response

Thank you tremendously for the kind review Amy, we absolutely appreciate all of our wonderful customers!

C

Celeste

3mo ago

Friendly knowledgeable technician, great communication. Took care of our issue in one visit, knew exactly what to do. Will not hesitate to use again of needed. Thank you!

Provider response

Thank you so incredibly much for your review Celeste, we all appreciate you so very much!

CU

Chad Underwood

3mo ago

Todd and his guys are truly professional. Always on time and took extreme care of our house. If you need pest control I would recommend 1st Defense every time. Chad Underwood

Provider response

Thank you so incredibly much, Chad. We absolutely appreciate you so incredibly much!

AW

Ashley Whitaker

5mo ago

Very knowledgeable and responsive with calls and text! Everyone we have communicated with has been so kind! Thank you!

Provider response

Thank you so much for leaving the awesome review, we all appreciate you!

SR

sara robinson

6mo ago

Great service. Nice workers.

Provider response

Thank you so incredibly much for the nice review Sarah, I absolutely appreciate that!

DB

Desiree Byars

9mo ago

I have now had them out here on three occasions for different issues and they always come out as quickly as possible, have the friendliest technicians, and solve my issue the first time, every time.Today it was Robert and he was very kind and great at his job. They are always my first and only call. Excellent company, excellent service, excellent prices.

Provider response

Thank you so much for taking the time and leaving that wonderful review! We truly appreciate that!!

JK

Jayne Kistler

10mo ago

Chad is a superstar technician! He went way above what I would expect.

Provider response

Thank you so much for the great review Jayne! We really appreciate you as an awesome customer!!

DM

Darin Morton

11mo ago

We have used 1st Defense for many years. Based on quality of service and price for service … hard to imagine there would be a better value. Definitely a 5 star company.

Provider response

Thank you so very much for that Darren, I truly appreciate you taking the time to do that!

AB

Aaron Bethencourt

11mo ago

The 1st Defense team has done a fantastic job quickly eradicating pests in our home. They are highly responsive, attentive, and knowledgable. They were recommended by my neighbor, and I’d recommend them to anyone looking for quality pest control.

Provider response

Thank you so much for the awesome review Aaron, I truly appreciate you all!

CN

Chris Nielsen

1y ago

Had stuff falling from the wood beams in my home and thought I had termites. Todd said over the phone it sounded like Acrobat ants that are not a bad as termites. Dillon came out a couple of days later and informed me about the problem and what the solution was. I opted for a one-time treatment that should last at least 4 months. Didn't want regular service because I didn't think I would need it and was concerned about pesticides washing down the hill towards my spring water supply. The cost was fair for having someone come out that knew what they were doing. The next day or so the junk stopped falling from the ceiling and then I noticed dead ants had fallen from the ceiling. This company was a pleasure to work with because they show up on time (or early), do what they say they will, clearly know what they are doing, and seem to place customer service before profit. [ This is an unpaid, unsolicited review. ]

Provider response

Thank you so much Chris for the awesome review! Please let me know if you need anything else.

ML

Mark Lockhart

2y ago

Hands down best in the business. They always show up and take care of any pests that we have around our home. They all are great people.

Provider response

Thank you so much for the kind words, Mark, I truly appreciate you!

CL

Claire Leden

2y ago

I want to Thank Todd for helping me with my pest problem. Good price, good service and very professional. Came on the day he told me and on time. If I have anymore problems I will be sure to use this company again. Thanks for the good service 🙂

Provider response

Thank you so incredibly much Claire. I really appreciate you and if you need anything else, please let me know.

DC

Derek Chappell

2y ago

Very professional and gets the job done. Rob and Todd do such a great job and are great at communicating with customers.

Provider response

Derek, I absolutely and truly thank you for taking the time to leave such a nice review! You as all of our wonderful customers are so greatly appreciated!!

DS

Don Smyth

2y ago

It's a pleasure doing business with 1st Defense. They come when they say they will come. The technicians are professional and knowledgeable. The business processes are efficient and well run such as receiving a service report after each treatment, receiving an electroinc invoice, and being able to pay online. I would recommend them to everyone!

Provider response

Thank you so much Don, we all really appreciate you and your family as a customer!

BM

Belinda Marr

2y ago

We have been using 1st Defense for over a year! We have had exceptional service. Todd always keeps us informed and is very professional and friendly!! Highly recommend them!!

Provider response

Thank you so much for the review Belinda, we all really appreciate you!

AR

Arthur Rosenberg

2y ago

Great results and wonderful customer service. Todd is very responsive and changed our schedule last minute to accommodate our needs. Thanks to Chad also!

Provider response

Thank you so incredibly much for that Arthur! We all really appreciate that!!

CO

Chris ORear

3y ago

Excellent service! They were quick to respond and great price to get rid of a large wasp nest on our house! I would highly recommend this service.

Provider response

Thank you so much for that Chris, we all appreciate you!

LI

Lego IronMan Studios

3y ago

Excellent service!

Provider response

Thank you Lego IronMan!! That is awesome of you to do!! I really appreciate that!

JS

Jeff Sherlock

3y ago

I highly recommend always on time always polite great to keep you on schedule. I called today because a hornet’s nest had began to get pretty good size and even though they were busy they came out and took care of the nest. I give them 10 out of 10 give them a call for preventative maintenance!!!!

Provider response

Thank you for that Jeff, we appreciate you as a customer!

WS

William Service

3y ago

Todd is very knowledgeable about insects and insect control. He developed a plan to control an indoor ant nest by finding entry points and treating surfaces with the least use of pesticides. Very effective, easy to work with, highly recommended!

Provider response

Thank you so much William! That means a lot !!

YV

Yolonda Vest

3y ago

What a lifesaver. So professional and got the job done!! Very friendly and prompt. Very friendly people. Amazing job guys!!!!

Provider response

Thank you so much Yolanda! I really appreciate you!!

RC

r c

3y ago

Excellent customer service. Highly recommend them. Rob and Todd are outstanding to work with. Our pesky wasp and ant problems are and will be a thing of the past.

Provider response

Thank you so much for the review Ryan! We always have and always will try our absolute best for each and every customer!! We all really appreciate hearing we did a good job! Thank you again!!

CO

Collin O'Donnell

3y ago

Fantastic work, professional and responsive service!

Provider response

Thank You Collin! We really appreciate you!

BM

Barbara Mcarthur

3y ago

I was given detailed info on what results I would see for the time of year and type of infestation I have(STINK BUG). I am extremely happy with the results, well beyond my expectations. Will definitely continue to use this service!

Provider response

Thank you so much Barbara, I really appreciate you!

RJ

Rebecca Johnson

3y ago

Amazing business. They were very responsive and willing to work with us in a short time frame. I highly recommend them. They were very professional and did an amazing job.

Provider response

Thank you so very much Rebecca! I really appreciate you using us!!

AS

Amiee Strodtman

3y ago

Sent a text the day before reminding they were coming. Came early. Explained what he was going to do and did a thorough job.

Provider response

Thank you so very much Amiee, We all really appreciate you!!

AG

Anthony Gomez

4y ago

We’ve contracted with them for over a year now and they are highly professional, tremendously responsive, and they still manage to be reasonably priced. Would recommend to anyone residential or commercial.

Provider response

Thank you so incredibly much for that Anthony! I really appreciate you all!

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