Provider profile

Southwest Exterminators

4.9 stars from 217 customer reviews · 1031 S Bluff St #111, St. George, UT 84770

  • 4.9 out of 5 stars
  • 217 customer reviews
  • St. George, Utah
  • Open 5 days/week
4.9
Rating
217
Reviews
Yes
Claimed
Yes
Website

About this provider in St. George

Southwest Exterminators personalizes your pest control. We use broad-spectrum eco, family, and pet friendly formulated products to give you superior pest protection. Since 1982 we’ve been protecting more than 34,018 homes from biting, stinging, disease spreading pests of southern Utah. Roaches, ants, spider, and…

Pests handledscorpionsrodents
Praised forreliablegreat service

Rating breakdown from customer reviews

4.9

217 reviews

5
207
4
2
3
0
2
2
1
6

Customer reviews for Southwest Exterminators

BV

Betsy Vaught

5mo ago

This is a really excellent service for exterior and interior pest control.

Provider response

Thank you Betsy, you were Bills favorite client and have become Eric's favorite client. You are awesome.

CH

Carolyne Hover

6mo ago

always great service, everytime they come they take the time to make sure and get everywhere...

Provider response

Thank you Carolyn! We really appreciate you taking the time to leave this 5 star ⭐️ review. I will let Eric know. Have a wonderful day!

SR

Steve Reich

6mo ago

WOW doesn’t quite capture how impressed we are with this company. From start to finish, the experience was outstanding. Eric, our technician, took the time to carefully listen to every concern we had—including scorpions—and addressed each one with patience and expertise. His attention to detail, deep knowledge of pest control treatments (especially how they affect pets), and overall customer-first attitude truly set him apart. It’s rare to find a company where professionalism, knowledge, and genuine care all come together so seamlessly. We felt confident, informed, and completely taken care of. We highly recommend this company to anyone looking for top-tier service and peace of mind.

Provider response

That you for leaving such a wonderful review Steve. I will let Eric know you shared these kind words.

HC

Howard Cliver

7mo ago

As always, Southwest Exterminators is my go-to for pest control. For whatever reason, I get a lot of spiders around my house and Southwest keeps them away. As a home inspector, I also recommend them to my clients. I don't recommend any contractor that I don't trust and I trust Southwest.

Provider response

Thank you so very much for taking the time to leave this review Howard. I will let Eric know. Also I should say, for any reading this review, Eric has personally used Howard with NPI Inspections for two separate personal home inspections! If your favorite pest assassin trusts him, maybe you should too!

PK

Patti Keck

10mo ago

Came out of to get the estimate of the job was promised a call to set appointment never called i called twice and told will call you back no phone call I feel like I shouldn't have to chase a company to have my business

Provider response

Thank you for your feedback.<br><br>After your estimate appointment, our technician discussed several significant structural concerns with your mobile home that would make safe and effective pest control difficult. During that visit, you also expressed strong dissatisfaction with several other service providers. Our technician clearly stated, “If the office signs off on this bid, it will be $350.”<br><br>Upon review, both the office and the technician agreed that it was in everyone’s best interest to decline the job rather than move forward under those conditions. Your review further reinforces that decision.<br><br>We wish you the best in finding a company better suited to your expectations.<br><br>— Southwest Exterminators Pest Assassin Team

TJ

Trent Jensen

11mo ago

Eric and his team are amazing. I have hired the pest-bros and their companies and there is always something that either goes wrong or the service is not as effective as I think it should be. I call up Southwest and not only does he educate me, but he solves the problem. I honestly think no one else is as knowledgeable or educated in the pest industry in Southern Utah. It is one thing to know how to treat pests, it is an entirely different thing to know why pests act the way they do and then treat that. I kid you not, Eric studied the ants on my counter...watching them to see when they were marking their path. Who does that!? A pest assassin, that's who. I understand that everyone has their preferences, but you should at least give Southwest a call to get their opinion. Best case scenario, hire them. You won't regret it.

Provider response

Thank you so much Trent. We really appreciate you and love your new Hurricane home.

KL

Kim Lambourne

1y ago

Dean came out the same day that we called to spray our newly purchased house. He was fantastic. Personable and friendly and went right to work. We haven’t seen any more spiders or scorpions either !!

Provider response

Thank you for these kind words Kim!!!

RS

Renee Stafford

1y ago

Quick, thorough spraying of outside of house. Great service for the money.

Provider response

Thank you so much for taking the time to leave this review Renee! We really appreciate it! I will let Eric know that you were pleased with his service! :-)

DD

Derek Dawson

1y ago

Great Service! Highly Recommend!

Provider response

Thank you for this wonderful review Dr. Derek. If there is anything else you need, Eric would be happy to help.

MS

Marne Siggard

1y ago

Quick, professional and friendly. Did a great job. Thanks 😊

Provider response

Hello Marne! Thank you for taking the time to leave this wonderful review. We really appreciate you! -Maggie

JB

John Browne

1y ago

I have used Southwest exterminators for several issues in the past few years. they are fast to respond and their techniques work to eliminate the pests that we encountered. Other exterminators did not want to help us or we had to wait weeks for a service. Highly recommend for SW Utah pest issues. Update:12/1/24 - Needed help with a fast mole infiltration into our backyard. They responded quickly and said they would do a followup inspection. Caught 3 gophers Great service - highly recommend

Provider response

Thank you so much John, I will let Eric know. Have a very Merry Christmas

DD

Dawn D

1y ago

Eric was great inspecting my roof and attic for a rodent problem. Very pleasant, very thorough and really knows his business. Thanks Eric!

Provider response

Thank you for taking the time to leave this wonderful review Dawn! We really appreciate you. -Maggie

KR

Kimball Rasmussen

1y ago

Very reliable. They know what they’re doing. If you’re happy with the pricing, you can trust that they will deliver. I’ve used them for many years, never disappointed.

Provider response

Thank you Kimball. We really appreciate you taking the time to leave this review.

KW

Kris Worden

1y ago

Southwest Exterminators has been our source for eliminating Scorpions, Centipedes, Roaches and Ants at our Business and our Home for several years now. They are the Best Exterminators in Southern Utah! THANK YOU!

Provider response

Hey Kris!!! Thank you so much for taking the time to leave us a review. We really REALLY appreciate you!

BN

Ben Norman

1y ago

Eric is a great guy, honest, Trustworthy and he really knows his stuff! He's the only pest control company that is certified to handle your bat problem!

Provider response

Thank you very much for taking the time to leave this wonderful review. I will let Eric know first thing Monday morning! 🤓👍🇺🇸

DH

Deb Harrison

1y ago

I've moved a few times and every time. Including currently, I've wanted Southwest Exterminators. From bees to the usual desert pests, Eric has kept my home and surroundings bug-free! He is very professional, courteous and always on time. I highly recommend Southwest Exterminators!

Provider response

You are so awesome Debbie! Thank you for taking the time to leave this review! I really really appreciate it. I hope you have a very Merry Christmas and a Happy 2022. See you next year!

MT

Matt T.

2y ago

We've used Southwest Exterminators for several years now. They arrive when scheduled, they are flexible regarding where to spray, and the applications work as promised. We would have given five stars, but we've recently found that you need to ask if they are going to "be in the area" before scheduling a time. We didn't do that and found out the hard way that there is a $45 travel fee that was not discussed when we scheduled. And it's nearly impossible to reach them by phone to remedy anything. Overall: great service with those caveats that can be avoided with a simple question when you schedule.

Provider response

Thank you for this wonderful review

TJ

Tyler Judkins

3y ago

This company was providing services for my elderly mother. As far as I know, she was happy with their service. However, she kept getting bills and had no idea that they came by and provided any service. All she wanted to do was speak to somebody on the phone. Every time she called, it was either a voicemail or nobody would answer. Only way they would communicate was through text message and email. I experienced the same thing when I tried to call. I think I was routed to some national call center. I asked for somebody to call me back and I haven't heard from anybody as of yet. After my mother expressed her concerns, somebody on the other end of the text thread replied "I'll be happy to take you off my list. You have been very difficult to work with". Not very professional in my opinion. All she wanted to know was how much she owed and a heads up when they came by to provide the service.

Provider response

Thank you for this review Tyler. We are looking the conversation.

AH

Audrey Hansen

3y ago

Eric of South West Exterminator is someone I can count on to do the job right and is very knowledgeable and experienced. It’s nice to know that I’m in good hands and can trust that I’m getting the best service in town.

Provider response

Thank you Audrey for leaving this wonderful 4 star review. We appreciate you and look forward to building a deeper relationship in the future.

CG

Caden G

3y ago

If you are looking for pest control services, please look elsewhere. I had a technician come to my home in May 2022 to exterminate some rodents in my attic, he "set traps" and told me he would be back to check on them in a couple of weeks, it's now nearly January 2023 and I haven't heard from anyone at the company. I have left three voicemails with no response from anybody at Southwest exterminators. It's too bad I am leaving this review because the first visit went great and the service tech was very nice.

Provider response

We are sorry to see this review Caden. The rodent elimination service for the mouse population in your attic was conducted on May 2, 2022 by Eric in the later end of the afternoon. The attic was inspected and a repellent was added to drive the mice out from your attic. Eric then placed one way excluders on the attic vents to allow the mice to escape without allowing them to re-enter. Mechanical traps were then placed around the home to insure rapid capture. The service was completed and the traps around the exterior of the home were removed. A follow up inspection was conducted one week later and a followup email was send 2 weeks after service. The service was marked complete as all mice had been removed from your attic and all mice that were trapped outside were properly disposed of. At no point was it made known that you had a new mouse inspection to your attic. If you would like I can dispatch one of our pest assassins. As the service was completed, the followup inspection was completed, and the followup email was completed, we stand behind our service at removing your mouse infestation and wonder why you waiting until December to baselessly file a google review?

LW

Lynda Worthington

6y ago

Do not use this company! We paid several hundred dollars for Christmas lights with the understanding that they would store them and put them up each year. They did so the first year, but did not the next year. We kept calling and were told it would happen, but it did not. We asked for the lights we had paid for and were told we would get them. We did not and now we do not hear from them. They have always been slow to respond to messages and have not been reliable.

Provider response

This is a false review. We do not install Christmas lights. We are a pest control company.

B

Brian

6y ago

I was told that the majority of the private community I purchased a home in used this company. I have called and called and left message after message and have never received a return call if that's any indication of their services they provide I wouldn't even bother calling them.

Provider response

I am sorry to hear of this Brian, I would like to note that we have no record of you and would kindly ask that you leave reviews of business you have actually contacted.

CC

Cori Cutler

6y ago

At first I was pretty happy with their service. The gentleman I spoke with was very friendly and helpful. I used their service for a few months and was pretty happy with them. At the end of summer I decided to cancel because I was paying $47 monthly and decided I could save money by treating my house myself. So the next time they texted to set up an appointment I politely messaged back that I wanted to cancel my service. I got a response confirming what I wanted. However I continued to get texts asking to schedule my next appointment and I just ignored them. Then one day a technician shows up at my house when I wasn’t home. My mother answered the door and he told her that he confirmed an appointment with me which was untrue. My mother called me to double check and She put me on the phone with him and I told him to leave. His response was that he already started treatment and already charged my credit card! I was livid because every time I received treatment I always got an invoice by email and then paid it. They never automatically charged my card before. I didn’t even know they kept my card information on file. Anyway I called and left a message about my experience and expressed my frustration and disappointment with this technicians dishonesty and never got a response or any kind of apology. Anyway beware before you decide to use their service. Not happy!

Provider response

Cori, I am so sorry to hear that we failed at effectively communicating with you. First please know that we have cancelled your services going forward, second we have refunded the service fee.<br><br>We would only have you card on account if you logged in and authorized it. However, the refund should be in your account in 3-5 business days.<br><br>Lastly, we show a confirmation request on service for our last service. It Sounds like it was a mistaken request for service.<br><br>We understand your frustration and will do what is needed to make things right. If there is anything else we can do please call our office at 435-628-2700.<br><br>Again, we apologize for not effectively communicating with you. We wish you the very best going forward.

BJ

Brooke Janikowski

7y ago

We called Southwest Exterminators about spot treating for a termite problem. The technician gave us an estimate of $350 and set an appointment to do the job a few days later. He was friendly and seemed knowledgeable. He did not show up at the scheduled time. I called and left a message wondering what had happened. No one called me back. I called again the next day and again, didn’t hear back. After leaving numerous more messages, I called again and someone did pick up the phone. He was very apologetic and said he’d talk to the technician and get right back to me. No call back. We then called Dixie Pest Control. The job was done quickly and efficiently and we were charged $80! They used the exact same chemical that SouthWest said they would be using. All in all, the fact that SouthWest didn’t call back saved us $270!!

Provider response

I am so sorry to hear you have this experience. Unfortunately I do not see any records for a Brooke Davis, nor are we familiar with this termite service. We cannot seem to locate any records in our computer for you or your location. For the most expeditious resolve of the matter, can you please provide the Estimate number that our termite inspector included with the estimate you say he left? Are you sure you have the right company?

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