Take It Easy Lawn and Landscape

Provider response

Since starting my business in 2002, I can count on one hand the negative claims or comments I have encountered over the years. In each case, including the one at hand, there has been a consistent pattern: these complaints only arose after we pursued payment for significantly overdue amounts, despite our repeated attempts to resolve the matter amicably. Given that this customer has chosen to make these unfounded claims public, I find it necessary to respond to defend my reputation and set the record straight.<br>First, when I first reviewed the property 70% of the lawn was covered with weeds. It was clear the lawn had been neglected for several years. I clearly informed the customer that restoring the lawn would be a long-term process, requiring multiple seasons of proper lawn care to see meaningful improvement. We did not provide services for four months, as claimed. Our services ended after 2.5 months due to the customer ignoring repeated requests for payment of past-due invoices. The pictures the customer provides were taken a month after we had already stopped servicing the property.<br>We performed the requested sprinkler inspection and repairs in May, addressing multiple issues and ensuring the system was fully functional before leaving the property. The claim that the dead spots are due to our sprinkler work is unfounded for two reasons. First, no dead spots were reported or visible during the 2.5 months we serviced the lawn; the customer only brought this up over a month after we stopped services. Second, the dead areas could be the result of lawn disease or pests, which we were unable to investigate since we were no longer maintaining the property. <br> The customer’s claim of our inconsistency for not mowing on her regularly scheduled day is convenient. The customer was fully informed at the start of services that, like in any lawn care business, there may be occasions when mowing is postponed due to factors beyond our control, such as weather. One scheduled mowing was delayed due to rain. Additionally, two other instances were directly related to the customer. On one occasion, the sprinklers were running when we arrived, making it impossible to mow. On another, the lawn had already been mowed before our team arrived. These disruptions, though infrequent, were communicated as part of our service guidelines from the beginning.<br>Our billing system, which has operated successfully for over three years, sends invoices electronically to the customer's email address, and we've had a 100% delivery success rate unless the provided email address is incorrect. The customer was informed of our billing practices, and when we inquired about unpaid invoices, she claimed to have received the April invoice but not the May one. This inconsistency is suspicious, as both invoices were sent in the same manner, and our system confirmed their successful delivery. Per her request, we resent the May invoice, but despite repeated attempts via phone, email, and text, we received no further response or payment. After two months of non-payment, we ceased services in June. Notably, the customer was responsive to other inquiries but failed to address any communication regarding payment, raising further concerns.<br>In closing, while I regret how this situation, along with a handful of other negative claims, has unfolded, I believe the thousands of customers I’ve serviced over the years would offer a different perspective on my dedication to delivering quality services with integrity.<br>