About this provider in Katy
Toby's Wildlife Management and Pest Control is Houston's trusted, family-owned and operated Wildlife Management & Pest Control company. We specialize in wildlife removal, general pest control services, termite treatments, rodent control, and so much more! We will be there when you need us with our 24-hour emergency…
Rating breakdown from customer reviews
4.9
51 reviews
Customer reviews for Tobys Wildlife Management & Pest Control
Felicia Berrios
Amazing people! Very informative and helpful, also very kind to any animals they encounter. Animals we viewed as pests were still treated with care and respect, but they were successfully removed nonetheless. Russell is AWESOME!
Elmer Siclla Canales
Russell gets five stars! If he's able, he'll come out anytime.
Akash Panchal
Words cannot describe how professional, efficient, knowledgeable, and skilled Toby is. Removed a large snake from our garage quickly and with care. Ended up answering any and all of our questions as well. Truly grateful for Toby and his dedication to his work. Highly recommend, I doubt there’s anyone better.
Kathy Avila
Russell H. is an exceptional wildlife removal specialist. He helped us safely and legally navigate a very challenging situation involving protected species that got into an open air duct hole. He worked tirelessly for hours, never gave up, and handled everything with professionalism, patience, and genuine care. You can tell he truly knows what he’s doing and takes pride in doing things the right way. We’re incredibly grateful for his help and highly recommend him.
Provider response
Thank you Kathy, the kind words are greatly appreciated! It definitely wasn't as straightforward as we originally thought and I'm thinking that duck may be a Hide-n-Go Seek champ but, in the end, we won!!!<br>Hopefully you won't need to call again but, if you do, we are here for you 24/7!
Ashley Maloney
As we were doing our kids bedtime routine, my husband found a snake under our fridge! This Michigan girl doesn’t do snakes. For reference, we are in the middle of a Katy, TX neighborhood. It was 7:30pm on a Monday night and Toby’s wife called us back immediately. Toby was on another job and still made it to our house in less than a hour. Toby and his wife were incredible to work with. Not only professional, but 10/10 service. Toby had the snake within minutes of being at our house. He was incredibly knowledgeable and shared all of his snake knowledge with us and the kids as we are not familiar with a lot of TX reptiles. He then took the time to investigate root cause, and assessed for rodents as well. As we are new to TX we are still renting. He did a walkthrough and took note of many things we are able to share with our landlord. 10/10 service, professionalism, 10/10 human Will use again and recommend to everyone! I just hope I don’t need to use him again :)
Provider response
Hello Ashley,<br><br>Thank you very much for taking the time to write this, it is truly appreciated! We absolutely love what we do and are beyond thankful that we are able to help people, and animals, when they need us the most. <br>We also thoroughly enjoy talking about animals, for any reason, and are more than happy to share the knowledge we've gained over a lifetime of working with them. We have found that the best way to help, both people and animals, is through education so we do our best to take advantage of each and every opportunity that we get. <br><br>It was an absolute pleasure speaking with you, your husband, and the kiddos. <br>As much as we love our clients, we too hope that the next time we hear from you it's to simply ask a question and not to remove any more unwanted guests from the premises.
HH
My partner called more than 20 pest exterminator contractors in one day wanting to find someone who was available to treat the property for rodents ASAP. We got several companies to come out, a lot were busy and did not give us a definite timeline. We got two estimates and Toby's Wildlife Management was our third to gauge where the prices were. During their appointment my partner texted me to let me know these guys were thorough, found a couple of rats and identified entry points. I was on the way to meet them at the property to discuss the scope of work to get the process going. I did not make it to the property my partner told me the guys dropped everything and left abruptly without discussing the detailes of the work needed. Very awkward. Somebody from another company from the earler 20 whom we did not expect or even had on the schedule stopped by the property, unannounced. What's funny was Toby's guys took off like they were afraid of something. I got to the property 2 minutes later, they were gone, the surprise contractor was dismissed as we already got 3 to come out, first come first considered. Never got to meet Toby's guys, but several days later after multiple reminders and delays my partner finally received the scope of work from him in writing. It seemed tho he was not even considering our timeline, making everybody wait for him, with price that was CONSIDERABLY higher than the other two. Although there was a lot of contradictions we did not have a chance to talk through the written terms at the property, I trusted my partner's first impression about Toby's company and agreed to higher price for the job. Until Sunday when we were away on a road trip Toby started to bombard us with messages and attempted to play his manipulation games to coerce us to pay him in advance on the phone. The way he was stalling for several days to present his estimate and then update the terms, the way he was hard to reach on the phone, inconsistent with answering messages, and reluctant to answer questions or meet with us both at the property, yet suddenly thinking that putting hard pressure tactics on someone to charge their card was offputting and downright suspicious. Toby tried to play victim being taken advantage of by non-paying customers, but why should someone with no debt whatsoever, clean track record and 800s credit score put up with contractor fears? ))) No reason. Toby acted like he did not trust my partner to pay him, yet he himself did little to establish trust and was asking for that credit being extended to himself. Ouch! My partner is an auditor, so we checked public records available to everyone and were shocked that this fellow has a history of problems with the law, charges and convictions himself. Phew! Glad that we used common sence not to give into the sob stories and hired someone who was not trying to rip us off. We hired another company and were charged considerably less. The appointment was made, bid given, work completed and payment made after completion all the same day.
Provider response
Hello Once Again Anastasia,<br><br>This is getting absolutely ridiculous, your repeated lies and harassment are beyond childish and unprofessional. <br><br>There was absolutely no pressure and you were never "pushed" to pay over the phone. You were told that was an option. You signed the paperwork that clearly outlined the payment terms yet when it came time to actually pay you acted surprised.<br>There was a delay in getting the estimate to you and it was fixed as quickly as possible and a discount was applied to help make up for the small delay. There were no issues with any of it until we told you we would not put verbiage in our paperwork that would put the blame on the tenant when they had absolutely nothing to do with it. You tried to get us to do something unethical and we told you NO and you have been throwing a tempertantrum ever since. We have already filed harassment charges against you and you keep adding more and more harassment and all it's doing is adding to the reasons for us to sue you.<br><br>We responded to you everytime within an hour or so of you reaching out even on a Sunday, when you had texted almost 50 times on a SUNDAY. <br><br>You sit here and throw accusations at us while trying to say you are "perfect" yet that is another lie, you have had harassment charges filed against you multiple times for this same exact kind of behavior. It's absolutely ridiculous and, in all honesty, I would be absolutely embarrassed if anyone in my family acted like this, especially if it were my wife. <br><br>This is a free country and no one has to do whatever you want, grow up, learn how to be respectful, and stop trying to put the blame for your actions on everyone except for the one person who is truly at fault.....YOU! <br><br>Sincerely,<br><br>Toby's Wildlife Management<br>A.k.a the people who are already in the process of suing you!
0 0
6-star service—top-notch and extremely professional. Delbert did an excellent job accessing and identifying a potential bird issue in my stove hood vent. He quickly resolved the problem and made sure it won’t happen again. The pricing was very reasonable, and the quality of work exceeded expectations. Highly recommended—great job, guys! - Leonard
Provider response
Leonard,<br><br>Thank you very much for the kind words, it always makes us happy to receive feed back and even more so when it's hearing that we've exceeded expectations! Please don't hesitate to reach out at any time if there's anything we can do to help on the future!
P Junco
Toby’s Wildlife & Management helped me with an injured duck I found, and I’m so grateful for their help. Russell was incredibly compassionate and clearly very knowledgeable about wildlife. He took the time to explain everything and made a difficult situation feel a lot less overwhelming. The duck was injured, and I knew it needed proper care, so I’m really thankful it was able to be taken somewhere it could get the help it needed. You can tell they truly care about animals and what they do. Highly recommend them if you ever find yourself in a situation like this.
Provider response
Thank you so much for your kind words. We were happy to help. We truly care about wildlife and make it our job to educate as many as possible to help preserve and coexist with nature.
Christopher Stephenson
I can't say anything about Russell and Toby's Wildlife Management & Pest Control that has not already been said in prior reviews! Russell was quick to call me back, got to my location in about an hour and was able to take care of the raccoon problem that we had. I am very happy with his service and would absolutely use him again and I would have no hesitation to recommend his services to anyone!
Provider response
Hey Chris,<br><br>I greatly appreciate you taking the time to leave a review and the kind words. We try out best to be there when needed. She may have given me a workout but we were successful and she has been relocated out of the area so you shouldn't be seeing here again.
Carling H
A local duck was injured and Toby was fantastic for helping. Caring, genuine and kind - very respectful. Highly recommended!
Gabriel Piedra
Russell Hearen was incredible, we had a bird stuck in the oven vent, just by hearing it he was able to tell exactly which bird it was, had it taken out and put in a cage very fast, taught me everything I should know about these birds and helped find solutions as to how to avoid them getting in again. Very professional, kind, and considering the work done really good pricing, highly recommend.
Daniel Elias
Very very nice guy. Was VERY fast coming to our problem, gave us very interesting facts about animals and possums while also dealing with our possum issue. PRICE WAS UNBEATABLE! Would definitely call this guy again if I ever had an issue with animals again.
Slump Lord
Toby’s Wild Life Management was outstanding from start to finish. They showed up on time, explained exactly what they were seeing, and laid out a clear plan before doing any work. You can tell they actually know wildlife behavior—not just “set a trap and hope.” They were professional, respectful of my home, and cleaned up after themselves. What I appreciated most was the communication: quick responses, honest pricing, and they didn’t try to upsell me on stuff I didn’t need. If you want the problem handled the right way the first time, I highly recommend Toby’s Wild Life Management.
Sardar Omer Khan
Awesome service, quality work, quick response to calls and even quicker recovery of wildlife in the safest way. The best in the business and best price in town. Highly recommend Tobys Wildlife Management.
Provider response
Thank you so much Omar. We appreciate the review! I'm glad we were able to respond quickly and handle the problem efficiently and humanely. Please let us know how we can be of service in the future!
Susan vice
I just can’t say enough great things about Toby’s Wildlife! I recently used Russell’s services for the second time this year for a possum issue, and once again, he exceeded my expectations. His honesty and professionalism are unmatched. He always takes the time to clearly explain his services and pricing, so there are never any surprises. Russell truly delivers on his promise of 24-hour service—his quick response to texts, phone calls, and messages is impressive. He stands by his work and is relentless in resolving any issues that arise. On top of that, he’s extremely knowledgeable about the laws and regulations surrounding his line of work—something most of us would never think about! Thank you so much, Russell, for your dedication and outstanding service. I highly recommend Toby’s Wildlife!!
Elaine Fu
Had a squirrel issues in my attic that has since been resolved. There were some issues that occurred along the way due to some extenuating circumstances. Russell was very quick to resolve the issue and committed to making things right. Thank you!
Provider response
Elaine,<br> <br>I can't apologize enough for this and if we dropped the ball we will do everything we can to make things right. With that being said, I don't see you in our system. If you wouldn't mind, please shoot us a text at 832-312-4323. You are more than welcome to call as well but I won't be able to answer the phone until a bit later this afternoon as I'm at doctor's appointments today.
Burton Johnson
Squeezed me in on a hot Saturday. Very thorough and knowledgeable. Solved our racoon and racoon baby problem. A pleasure to work with.
Rose Safaa
I can’t thank Russell and Liz enough for their quick and professional after-hours help! We found a snake in our garage late in the evening and didn’t know what to do. Liz coordinated everything so smoothly, and Russell arrived quickly, removed the snake safely, and even helped inspect the area for eggs and applied the powder treatment. They went above and beyond. Their kindness, patience, and expertise brought so much relief to my family. Highly recommend their service!
Moe Khan
Dynamic duo Liz and Russ - Amazing people & super professional they came as promised time kept in communication- I wasn’t even home and they spotted my problem, immediately got on it. After removing Snake they inspected the area found eggs. THEY WENT THE EXTRA MILE! They care for the wildlife and have plenty of knowledge answered all my questions and advised on things that would never come to my mind. Strongly recommend them and they are available 24-7! Thank you for coming and taking care of my problem almost midnight when no one else did.
Kim Marek
Highly recommend! Great people. They will definitely be my go to going forward. Affordable and timely. Extremely knowledgeable. Friendly and professional. Very thorough when performing a search.
Provider response
Thank you so much Kim! I am glad we were able to help give you all peace of mind and some great information for next time. Thank you so much for choosing our small family owned business and we look forward to working you you in the near future!
Aaron Grotzinger
Russell went above and beyond in helping us remove a possum that had fallen between some walls in our home. He was responsive and met us in the middle of the night. He was thorough in investigating the problem and the source of entry in the attic. He was also so detail oriented and kept everything so clean in cutting into the Sheetrock to remove the animal. He even vacuumed the bits of drywall and insulation. Would definitely call him again if we have issues, but hoping the new shields he will install will prevent any future problems!
Provider response
Thank you so much for the review Aaron. We truly appreciate the call and glad we were able to assist so quickly and successfully. This was definitely one of our more smooth removals. We look forward to working with you in the future and thank you again for choosing our small family owned business!
Brittany Thomas
My grandmother called me because she saw a snake in her cabinet. I called Toby's Wildlife and spoke with Russell. He was ready to help and was at my grandmother's house in less than an hour. Apparently, not all wildlife removal companies are responsive, but today, Russell saved the day. Thank you Russell for your swift and compassionate response.
Provider response
Thank you for the review Brittany! We truly appreciate your business and we are so glad we were able to respond and get there quickly. This was definitely a unique call and one that made my entire day! Thank you again!
Joe Lewis
Excellent experience from Toby's Wildlife!! I had a opossum stuck between our fence in the backyard, and after calling literally several places for help on a Saturday morning, Toby was the only person that was happy to come out and assist. Not only did he swiftly remove the opossum, but he also went above and beyond by fixing my fence to make sure it doesn't happen again! Excellent customer service! I'm considering switching my pest services over to this company.
Provider response
Thank you Mr. Lewis, we greatly appreciate the kind words and we appreciate the opportunity to help. We pride ourselves on being there when we're needed and it doesn't matter if it's 2pm on a weekday or 2am on the weekends, we answer, show up, and do what we can to assist in resolving any issues at hand. <br>We would absolutely love an opportunity to help you on a regular basis and, remember, all Wildlife Clients receive discounted rates on any Pest Control Services.
Sajid Ali
Affable accurate and available, at my doorstep within 40 min of phone call and found not just the one but another snake hidden in the pool heater. Kids had a blast watching. Will be hiring for pest and roach care.
Provider response
Thank you so much for the review! I truly love what I do, but I love getting to educate kiddos even more! I'm so glad they had a good time watching me catch the snakes. I hope they learned a thing or two. My offer stands, if the kiddos want to learn more and even hold some snakes, lizards and even some turtles; please don't hesitate to reach out to us. We look forward to doing more business with you in the future and thank you for choosing TWMPC!
Karen Dickerson
We have been customers for years, and Russell has never let us down. The owner is thorough and professional. Our pest issues required him to return several times and he was always ready and willing to help. Highly recommend!
Provider response
Thank you so much Mrs. Karen! We are so happy you are a part of the TWMPC family! It is our pleasure to help you stay bug free! We truly, from the bottom of our hearts, appreciate your support!
Sarah Rogers
These guys are great and very professional! They helped me tremendously and I greatly appreciate it!! Thank you again Russell!! I highly recommend them.
Provider response
Thank you Sarah! We appreciate your kind words! We are here to help in any way we can. We take tremendous pride in our work and we love to know that our clients are satisfied! Thank you so much for choosing TWMPC!
Logan Nichols
Hello i am Logan Nichols my age is 13-year-old thank you for help i feel safe in 3/11/2025 i noticed in road the lost dog start barks then i call Toby's Wildlife Management & Pest Control thank you
Provider response
Thank you Logan, we appreciate the kind words. We love to help our clients and it just makes it that much sweeter when we can help a neighbor at the same time.
C.E. Jasmin
These guys are great! Prompt service and great response time. Outstanding customer service!
Provider response
Thank you Carvel, we greatly appreciate the kind words. We do our best to be there when we're needed, hopefully the next time we see you it'll be about something that smells a little better than a skunk.
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