Frontier Exterminating, Inc
Verified5039 E 5th St, Katy, TX 77493
Open 6 days/week
About Frontier Exterminating, Inc
Frontier Exterminating Company, Inc. was founded in 1983. We are family owned and operated. We have a thoroughly trained staff of certified applicators, service technicians and office personnel to handle any pest problem you might have. Frontier Exterminating is licensed, bonded and insured. At Frontier Exterminating Company, we understand that pests need to be taken care of promptly. Here on our site you will find information on the major aspects of pest control in Katy, Sugar Land, Houston, TX and surrounding areas for all types of properties. We can eliminate bed bugs, catch and prevent rodents, get rid of ants, eradicate and prevent termites, kill bees and provide reliable help for getting rid of fleas, roaches, silverfish and spiders.
Rating Breakdown
4.8
★★★★★97 reviews
Customer Reviews (10)
Where do I begin? Customer service is atrocious here and they charge close to $200 for a basic spray when other pest control companies charge $40 a month and you get as many sprays as you need. I’m not even sure how they are still operating my guess is that they just have a lot of friends and contracts that they get but if you’re a basic residential customer do not count on them at all
Can’t drive, no turn signals stop and go
Very professional company!!
Make sure you ask questions when you get your first service. They came once in March to spray the outside and was told by the service tech guy that due to Covid he could not spray the inside, he even wrote it in the yellow copy invoice he provided me saying he would spray the Inside on the next quarter. It’s July now and guess what?? Frontier didn’t want to spray the inside due to their 90 day period. We paid them close to $300 on that first visit and they only sprayed the outside. We paid for indoor and outdoor service. They do not honor what they initially sell you. How can you say 90 day warranty yet due to Covid your technicians can’t come inside? Makes no sense!!
Great company. Very knowledgeable, flexible, and respectful.
Omg.. The worst customer service possible, in fact The SheGuy that answer the phone is very rude and likes hanging up on your face do yourself a favor the better pest control services in the local area be aware this place it's Terrible..
Response from Frontier Exterminating, Inc
We receive several unsolicited sales calls each and every day. They always start with sales person asking to talk to the owner immediately. This was the case with the Mitchell reviews. When told the owner was not available and we could take a message the salesperson continued trying to get information of when the owner would be available. Our employee of more than 15 years and loving husband and father of a special needs child again stated he could take a message but did not have any information to provide and eventually informed the sales person he was going to need to hang up to answer other incoming calls.<br><br>We appreciate honest reviews but it is a shame to have fabricated slander and unnecessary name-calling posted from someone that has never been a customer.
I picked them because they were the only ones who did not want any contracts signed. But their service is useless. They do not come on time and nothing happens to the roaches after they treat. We let them pre-treat our newly constructed home and started seeing roaches 2 weeks after that. We have not even moved in fully. When I called back, the customer care lady laughed at me and said I brought the roaches with me. She was insulting and accused me of not washing my dishes properly. Please do not use them.
Response from Frontier Exterminating, Inc
Sorry for the delay responding. I know we reached out to you by phone after seeing your review but did not hear back. We wish we could've taken care of your German Roach issue for you. Unfortunately it is very easy to transport German Roaches from one house to another as they are commonly transported in cardboard boxes. Newly constructed homes typically do not have German Roaches so we did not treat your new home specifically for them. German Roaches can be tough to get rid of so we treat for them differently and it is not uncommon to need a follow-up treatment which is why we offer a 90 day warranty with our service.<br><br>We apologize if you felt insulted. The woman you spoke with definitely did not intend to come off as insulting and your issue had more to do with packaging and transporting the roaches then the cleanliness of your dishes. She was certainly not laughing at you. It is our guarantee that we will get rid of German Roaches for our customers and we wish we would've gotten the opportunity to follow-up at your new home.
Contact Information
Phone
+1281-395-3900Address
5039 E 5th St, Katy, TX 77493
Hours
Frequently Mentioned