About this provider in Cookeville
Axum Pest Management provides a range of pest control services to residential and commercial properties throughout Cookeville, Algood, Baxter, Crossville, Smithville, and Sparta, TN. Focusing on community and building relationships with its clients, their technicians work to understand the circumstances of each…
Rating breakdown from customer reviews
5
365 reviews
Customer reviews for Axum Pest Management, LLC
Alda Levendosky
So happy with everything that has been done!
Provider response
Thank you for sharing your positive experience! We're glad to hear that you found our service thorough and enjoyable. Your feedback motivates us to continue providing the best for our customers. We look forward to serving you again!
Dena Simmons
James was super nice and extremely professional.
Provider response
Thank you, Dena! We're delighted James was super nice and extremely professional. We'll be sure to pass your kind words along to him. We appreciate your feedback and look forward to serving you again.
Diane Snow
Extremely courteous and polite. Always a pleasure to talk with. Never have to worry because they always contact when time to spray. Thank you!!! .
Provider response
I am so glad to hear about your positive experience with our services. Thank you for recommending us Diane!
Morgan Blackburn
We had a great experience! James came out for a one time pest service and was very thorough and made some good recommendations for future services. Axum was timely, efficient, and kept us in the loop for service and arrival times. I plan on using them in the future!
Provider response
Thanks for the great review, Morgan. We're glad James was thorough and that our team kept you informed and on schedule. We appreciate your trust and look forward to helping with any future pest control needs.
Kirk Butler
James was GREAT and very polite
Provider response
Thank you for the kind review, Kirk. We're thrilled James provided great, polite service. We'll be sure to pass your compliment along to him. We appreciate you choosing us and look forward to serving you again.
Richard Bittleston
Kris kills it!
Provider response
Thanks so much, Richard! We're thrilled Kris killed it for you. He'll be excited to hear this, and we look forward to welcoming you back soon.
Kirby Beverly
Great group of guys that provide amazing services and a great price. Kris has been an amazing spokesperson for them. If you need a pro, give these guys a shout!
Provider response
Thanks so much for the kind words, Kirby! We’re thrilled Kris and the team provided great service at a great price. We appreciate the recommendation and look forward to helping you or anyone you send our way.
Frank Rojas
This company is really showing they care about their customers based on what’s been communicated to me by Kris, who will be working with them soon.
Provider response
Thank you, Frank. We’re glad to hear Kris has had a positive experience with our communications and that you see we care about our customers. We look forward to working with Kris and continuing to provide excellent service. If there’s anything else we can do, please let us know.
Gunner V
Jeff came out to my house for a treatment! He let me know ahead of time when he was on his way and what his arrival time was! And wasnt a minute late! He answered all my questions i had about the service! Highly recommend them with any needs necessary!
Provider response
Thank you, Gunner — we really appreciate the 5-star review. I’m glad Jeff arrived on time, kept you informed, and answered all your questions. Thank you for recommending us, and please let us know if you need anything else in the future.
Dan Mcilvain
Kris came out to do an inspection for us, and did a great job. He was friendly, informative, and the team at Axum took great care of us.
Provider response
Thanks so much for the kind words, Dan. We're thrilled Kris provided a friendly, informative inspection and that the Axum team took great care of you. We'll be sure to pass your praise along to Kris and the whole crew. Please reach out anytime if you need anything else.
Cheryl Leary
Kris came out to assess a pest situation for me and did a fantastic job. He was incredibly knowledgeable, informative and friendly.
Provider response
Thank you for the kind review, Cheryl. We're thrilled Kris was knowledgeable, informative, and friendly while assessing your pest situation. We will share your praise with him. If you need any further assistance, please contact us.
Nikki Stover
Kris came out and did our service and provided premium customer service!! Thank you Axum we will continue to support your company!
Provider response
Thank you so much for the kind words, Nikki! We're thrilled Kris provided excellent service and that you had a great experience. We appreciate your support and look forward to serving you again.
Libby Miller
Kris did an amazing job! He was thorough and very knowledgeable about his work. He has a great personality and was so sweet, I'll definitely recommend him to my friends and family!
Provider response
Thank you so much, Libby — we’re thrilled Kris made such a positive impression. We’ll be sure to pass along your kind words to him. We appreciate your recommendation to friends and family and look forward to helping you again in the future.
Kacy Edwards
The "John Wick" of Pest Control I’m pretty sure Kris is the person bugs tell scary stories about before they go to sleep. He didn’t just treat my house; He staged a full-scale tactical intervention. The ants didn't even have time to pack their tiny suitcases—they just disappeared. If you want your pests to experience a sudden, permanent career change, Kris is your person. 5/5 stars, would highly recommend to anyone who prefers their roommates to have only two legs. P.S. I heard the bugs were going to protest, but that was gassed out as well. P.S.S. The Axum truck was a glorious orange color so add another star for that!
Provider response
Thanks so much for the hilarious and glowing review, Kacy. We're thrilled Kris could stage that full-scale tactical intervention and send your ant invaders packing. We'll be sure to pass your praise and the extra star for the glorious orange Axum truck along to Kris and the whole crew. We're honored by your recommendation and are here whenever you need us to keep your home pest-free.
Karen Morgan
James did a great job. Thank you!
Provider response
Thank you, Karen! We’re so glad James did a great job and appreciate you taking the time to share your feedback. If you need anything else, please let us know.
Dealer Service
great service
Provider response
Thank you for the kind words! We’re glad you had a great experience and appreciate your feedback. We look forward to serving you again.
John Thierry
James did a great job of service. Thanks
Provider response
Thank you for the kind words, John. We're glad James provided great service and appreciate you taking the time to leave a review. We'll be sure to pass your thanks along to him. We look forward to serving you again.
Sharon Haston
James was kind, thoughtful and through during this initial overall pest control service visit. He listened to our concerns and explained his method of treatment. We appreciate his experience. We also appreciated being notified prior to his arrival.
Provider response
Thank you for the kind review, Sharon. We're glad James listened to your concerns, explained the treatment, and notified you before arrival — we'll share your compliments with him and the team. We appreciate your trust and look forward to supporting your pest control needs in the future.
Sarah Hawlik
Miguel, Josh, Jan and the entire team at Axum Pest Management are such a pleasure to deal with! They service my home and I love to refer them to friends and family because of the friendly staff and high level of expertise in their field! Love this business!
Provider response
Thank you, Sarah — we truly appreciate your kind words and the 5-star review. Miguel, Josh, Jan and the whole Axum team are thrilled to hear you enjoy our service and feel confident referring us to friends and family. Your referrals mean a lot and help us keep delivering friendly, expert care. We look forward to continuing to protect your home.
Lacey Dewey
Jeff Young is outstanding to work with. He’s knowledgeable, reliable, and genuinely cares about delivering great results. His communication is clear and timely, and he consistently goes above and beyond to make sure everything is done right. Jeff brings a high level of professionalism and attention to detail to everything he does, which makes the whole experience smooth and stress-free. I would highly recommend Jeff to anyone looking for someone they can trust to do excellent work.
Provider response
Thank you, Lacey, for your wonderful review and for recognizing Jeff's knowledge, reliability, and attention to detail. We're thrilled his clear communication and professionalism made the experience smooth and stress-free. We’ll be sure to pass your kind words on to Jeff. We appreciate your recommendation and look forward to helping you or anyone you refer in the future.
Melissa Hagan
Jeffery Young done a great overall inspection in my home, spraying, placing traps, & was very knowledgeable when asked about the types of insects/bugs and also gave a lot of good information about the company and the sprays used as well as the duration of them and time they are most effective in the home! I would highly recommend this young man to come service your home, he has a great personality & once again very knowledgeable about the service he provides!! 10/10 rating
Provider response
Thank you for your wonderful feedback about Jeffery Young's service. We're thrilled to hear that you found his inspection and expertise so helpful. Providing knowledgeable and friendly service is our top priority, and it’s rewarding to know that he made a positive impression. We appreciate your recommendation and look forward to assisting you again in the future!
Cordell Walker
Jeff Young is a very professional, outstanding man, performing only the best pest control services. Good work ethic and very respectful. Always willing to help and supply the knowledge you may not have. But I'm a manner that doesn't make it seem like he's talking down to you, rather talking to you, like a helpful person should.
Provider response
Thank you for your kind words about Jeff Young! We are thrilled to hear that you appreciate his professionalism and expertise in pest control. Our team strives to provide exceptional service while treating our clients with respect and friendliness. Your feedback reinforces our commitment to delivering the best possible experience. We look forward to serving you again in the future!
Penny Gorgei
Thanks for the help! Cameron was friendly and very knowledgeable. As someone with a “mouse-phobia” I can say I feel safe and secure again.
Provider response
Thank you for your feedback, Penny! We're glad to hear that Cameron was able to help you feel safe and secure. Your comfort is important to us, and we're pleased that his friendly and knowledgeable assistance made a positive impression. If you need further assistance in the future, don’t hesitate to reach out!
Jaime Cody
Everyone at Axum has been amazing. They were able to fit us in for an inspection right away. They are knowledgeable, prompt, and thorough. Cameron and James were polite and professional and were happy to answer all my questions (I had a lot of them). If we ever have issues again, I know exactly who to call.
Provider response
Thank you for your wonderful feedback, Jaime! We’re thrilled to hear that Cameron and James provided you with exceptional service and were able to accommodate your needs promptly. Your satisfaction is our top priority, and we appreciate your trust in us for any future inspections. We look forward to assisting you again whenever you need.
Queen Bee
I recently moved to Cookeville into a newly built home and encountered a wolf spider shortly after moving in. I contacted Axum, and they responded promptly — arriving the very next day. Miguel provided outstanding service; he was professional, thorough in his inspection, and ensured the treatment was done properly. He also welcomed us to Cookeville and thoughtfully provided a booklet with local attractions and activities. I truly appreciate the excellent customer service and attention to detail. I now feel both welcomed and pest-free! I Highly recommend!
Provider response
Thank you for your wonderful feedback! We're thrilled to hear that Miguel provided you with exceptional service and made you feel welcomed in Cookeville. Your satisfaction is our priority, and we're glad you feel pest-free in your new home. We appreciate your recommendation and look forward to serving you again in the future!
Wendy Levier
Would not know and won’t because their door to door sales people came to our house at 8:45 PM! (and continued to a neighbor’s house) ignored the No Solicitation signs for our entire neighborhood. Not OK at all
Provider response
Hey Wendy, I am very sorry for your experience. However, after looking further into the situation I noticed you reside in Clarksville TN. Axum Pest does not service the Clarksville area, and we certainly do not knock doors out there. I apologize on the company that knocked your door behalf for your inconvenience. I have reach out personally and hope we can help you find the right company. I wish we did service Clarksville so that you could get the Axum Experience!
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