About this provider in North Charleston
Cerv Property Solutions, a trusted name in the Charleston area since 2004, offers a comprehensive approach to property care. By consolidating multiple home services into one seamless platform, they eliminate the hassle of managing various providers. From professional lawn care and tree services to meticulous gutter…
Rating breakdown from customer reviews
4.9
434 reviews
Customer reviews for Cerv Property Solutions Charleston
Robert Fitzgerald
Chelsea was most helpful answering my questions. Got great advice on adding sand for patio and along the house. Wouldn't be surprised if Chelsea is your best rep.
Provider response
Robert,<br><br>We appreciate the feedback, we're excited to see Chelsea was able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Customer Experience Manager<br>Magna Pest Solutions
Demi Johnson
Kevin Mount provided excellent pest control services inside and outside of our home today. He is very professional and courteous.
Christopher Johnson
Technician Kevin, did an amazing job as always today. He is thorough, thought and always kind and friendly. Amazing employee, keep up the work.
Richard P
Chelsea Came for the service today and was a shining light. Very bubbly and friendly service. Very informative, efficient yet thorough. Thank you For such a great service today Chelsea!!!
Chelsea Matlosz
Kevin is friendly & does a great job keeping the pests away!
Provider response
Chelsea,<br><br>We appreciate the feedback, we're excited to see Kevin was able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Magna Pest Solutions
Dakota Myers
Chelsea is amazing as always when she visits our community! We are so pleased to have hired this company as our new vendor! She’s always consistent with site visits and arrival times for residents to know when she comes.
Provider response
Dakota,<br><br>We appreciate the feedback, we're excited to see Chelsea was able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Magna Pest Solutions
Evvy Lusco
Great service, friendly staff!!!
Provider response
Evvy,<br><br>Thanks for taking the time to follow up with us. Our customers mean the world to us so it's exciting to see you're enjoying the Magna experience! <br><br>Our priority is providing you the best care and protection for your home, we look forward to completing your next service.<br><br>Melanie Hogan<br>Magna Pest Solutions
Sonya Herndon
Chelsea is so amazing, she goes above and beyond. Always friendly and respectful and make life easier
Provider response
Sonya,<br><br>We appreciate the feedback, we're excited to see Chelsea was able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Magna Pest Solutions
Drew Murray
Magna Pest Solutions are always on time and always getting the job done. Everyone that I've met through this company has been down to earth. Chelsea has been great to work with to. Very kind.
Provider response
Drew,<br><br>We appreciate the feedback, we're excited to see Chelsea was able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Magna Pest Solutions
Riley Goldsmith
Chelsea has been serving our apartment community for a year now and she has been absolutely wonderful to work with. Not only is she incredibly knowledgeable about her line of work, but she shows up every day with an infectious smile and great attitude.
Provider response
Riley,<br><br>We appreciate the feedback, we're excited to see Chelsea was able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Magna Pest Solutions
Bre Robinson
Funny enough, Chelsea has been the one to service both of the apartments I’ve lived in! She’s quick, kind and very knowledgeable about what she does. Highly recommended.
Provider response
Bre,<br><br>We appreciate the feedback, we're excited to see Chelsea was able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Customer Experience Manager<br>Magna Pest Solutions
Elliott Fister
Chelsea went above and beyond! She got every single last bug up in here! Thank you Chelsea
Provider response
Elliott,<br><br>We appreciate the feedback, we're excited to see Chelsea was able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Customer Experience Manager<br>Magna Pest Solutions
Louise Hardwick
Great service as always! Our tech Kevin is always top of it!
Provider response
Louise,<br><br>We appreciate the feedback, we're excited to see Kevin was able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Customer Experience Manager<br>Magna Pest Solutions
Ashley Painter
The contract renews on a yearly basis and is written very inconspicuously in the fine print. We tried to cancel our pest control after having them since July of 2023, thinking we weren’t even in a contract anymore, and they filled us in. Not a great way to run a business. Beware of the salespeople. We found much cheaper pest control that can be done by ourselves, but will now have to wait until our “contract” is up. Never in my life have I had a “rolling contract” with any company, that didn’t require a new signature or at least a notice to the parties in the contract. Shady shady business.
Courtney Santos
I have worked with plenty of pest control vendors in my years of property management but no one has been more knowledgeable than Chelsea! Chelsea and Kevin are great and we love working with them!
Provider response
Courtney,<br><br>We appreciate the feedback, we're excited to see Chelsea and Kevin were able to positively impact your experience with Magna!<br><br>Our priority is providing you with the best care and protection for your home, we look forward to completing your next service!<br><br>Thank you for being a loyal Magna customer!<br><br>Melanie Hogan<br>Customer Experience Manager<br>Magna Pest Solutions
ZURISADAI SANCHEZ
Excellent service
Provider response
Zurisadai,<br><br>Thanks for taking the time to follow up with us. Our customers mean the world to us so it's exciting to see you're enjoying the Magna experience! <br><br>Our priority is providing you the best care and protection for your home, we look forward to completing your next service.<br><br>Melanie Hogan<br>Customer Experience Manager<br>Magna Pest Solutions
Daniel Franklin
Tried to get a quote and then their representative Richie was very pushy and crossed the line when he told me I couldn’t get off the call to discuss with my wife and HE had to talk to her instead. The most heated I’ve been in a long time. Recommendation to company: have a sit down with Richie. Highly likely we would have taken the deal if he did not act how he did. And no, we are no longer interested.
Provider response
Daniel,<br><br>We appreciate the feedback, we're sorry to hear about your sales experience. Thank you for letting us know!<br><br>Our priority is providing you with the best care and protection for your home.<br><br>Please share any further feedback with us at customerservice@magnapest.com.<br><br>Melanie Hogan<br>Customer Experience Manager<br>Magna Pest Solutions
Cody Harkins
Sales person was very friendly but left out details as to what was covered. We discussed my current company and it was expressed Magna could do 'the same thing but better', after I had signed they mentioned they did not include termite protection. Also we had discussed how to cancel if I wanted to and when the time came, what the sales person said and customer service said did not match. I believed the sales person was being transparent but I should have read the whole contract line by line and not trusted him. Instead it cost me more money for less service, and money added on to the cancelation fee due as compared to what was verbally discussed. Edit: Lowered to 1 star because after contacting to cancel, I was still charged for the next month and happened to catch it in my bank statement. This company has been a headache to work with from the start, would highly recommend any other service.
Provider response
Cody,<br><br>Thank you for reaching out. We apologize that things weren't made clear and transparent. <br><br>We appreciate the feedback! We are always working to improve our communication and service. <br><br>Melanie Hogan<br>Customer Experience Manager<br>Magna Pest Solutions
Kelly Moody
Jordon always arrives ready to work with a smile on his face. It's been a while since I lived in the south so being back and being big free is awesom Jordon is gone, I went to cancel my contract, wow buyer beware, the writing of their contract is very scary. In the fine print it states you have signed a one year contract with a one year auto renewal ( at possibly a higher charge) so you have really signed a two year contract with a $250 early termination fee
Provider response
Kelly,<br><br>We really appreciate your feedback and want you to know we are here to assist in any way we can.<br><br>Our priority is providing you with the best care and protection for your home with any of our pest experts.<br><br>Please reach out with any further concerns to customerservice@magnapest.com.<br><br>Melanie Hogan<br>Customer Experience Manager<br>Magna Pest Solutions
Wendy Miller
Make sure you are getting what you ask for. I originally asked for general pest and flea and tick treatment. Months later and a couple calls to have them back out to retreat the yard, because our dogs were still getting fleas, I was told they weren't treating my yard for fleas. That it was an additional service and flea season was over the following month. (Does it even get cold enough here to end the flea and tick season?) I added the service this spring at an additional cost but they didn't apply the treatment when they did the base treatment the beginning of March. I messaged them about it and they put me on the schedule for 4/3. It was going to rain all that day so I asked to be moved to another day. The next available is 5/11, over a month away. I have changed to a company who treats for fleas and ticks in their base service, ensuring our yard gets treated and saving me money. Edit: Thank you Waylon for contacting me about the issues I have had, listening patiently, understanding my frustration, and doing your best to take what I had to say and make the experience of other customers better. You sir deserve 5 stars!
Provider response
Wendy,<br><br>Your feedback is extremely valuable, thank you for bringing your concerns to our attention. Regardless of your customer status your experience is extremely important to us so we sincerely apologize for the setback. To ensure your concerns receive the attention they deserve, I've forwarded your information to the Market Leader in your area. They'll be reaching out to your shortly to ensure your concerns are fully resolved. <br><br>Again, we sincerely apologize and look forward to taking care of this for you.<br><br>Rafirio Daniels<br>Head of Customer Experience<br>Magna Pest Solutions
Mike
Noticed pest control was only coming bimonthly but Charged me monthly for the bimonthly service... the sales guy told me it was month to month and I could stop service at anytime. I called into their customer service They responded I can have people come out every month at no extra charge but i have to specually request it myself every other month. Their sales team explained I would only be charged when they come out and can stop when it comes to when I don't need service. I can only freeze 1 month at a time is what customer service told me. Then surprise the only option for freezing the service for more than a month is going to be over $200 for the remaining contract to cancel plus they $69 for the month 🙃. Just wanted to inform anyone who wants to sign up, don't trust the sales guys and read the entire contract because they survive off getting your signature or they would be out of a job. Sales guys are there to sell you a dream and the contract is reality. The system is setup for nonpay to incur a 2% late fee on top of your monthly charges that they will not come out and actually do the pest control treatment visit to eventually make it an outrageous # to take you to court and take even more from you for no service provided. 😈
Provider response
Mike,<br><br>Thank you for your feedback, we sincerely apologize for the frustration your experience has caused! I see that you've spoken with several members of our team, so I want to ensure you're being provided with accurate information to clear up any confusion and additional frustration. <br>Would you mind emailing us at customerfeedback@magnapest.com with your account details (service address and or email, phone number)? This way, we can ensure we access the correct account to look into this further for you.<br>Ultimately, we are prepared to take responsibility for your experience and focus on ensuring we get it back on the right track! <br><br>Again, we apologize and look forward to fully resolving your concerns!<br><br>Rafirio Daniels<br>Head of Customer Experience <br>Magna Pest Solutions
IZEAL vanburen
No sorry your service will no longer be needed because you have been out 4 times and nothing works I still have problems with roaches so I have to move on to someone else it’s not worth the the time and patience if the problem isn’t resolved so I will find another pest company to service the problem thank you for your time
Provider response
Izeal,<br><br>Thank you for reaching out, we sincerely apologize for the inconvenience. Your experience is extremely important to us, so it is our priority to better understand how we can fully resolve this for you! To ensure your concerns receive the attention they deserve, we've forwarded the information detailed in your review to the Market Leader in your area. We'll ensure they follow up with you during business hours tomorrow as soon as they can. <br><br>Again, we sincerely apologize and look forward to fully resolving this for you!<br><br>Rafirio Daniels<br>Head of Customer Experience <br>Magna Pest Solutions
Chelsea Reckdenwald
Ignores no soliciting signs on door and then proceeds to tell me I’m rude for saying not interested.
Provider response
Chelsea,<br><br>Thanks for bringing this to our attention, we apologize for the inconvenience! A part of our sales approach is respecting our communities and the preference of no soliciting, based on your feedback we missed the mark here. I've forwarded your feedback to the Market Leader in your area and we are ensuring this is addressed with our teams! <br><br>Again, we're sorry for the inconvenience and wish you a great rest of your day!<br><br>Rafirio Daniels<br>Head of Customer Experience<br>Magna Pest Solutions
Andrew Kalbfleisch
We got locked into a contract without being informed clearly. We were under the impression it was a “SMALL LOCAL” business and not some corporate business. Also their home office apparently is in Texas. DO NOT get talked into signing up!! Will be locked into a 12 month contract!! Lastly, we were told we were going to have the same technician every service until they decided to change up who they sent. After like 3 months they decided to bring “the regular technician” back. DO NOT RECOMMEND!!
Provider response
Andrew,<br><br>Thanks for bringing your concerns to our attention. I see that you've spoken to someone and they were able to resolve your concerns. We're ensuring that your feedback reached the Market Leader in your area so this can be reviewed with the team accordingly. Should you need further assistance with this matter, please feel free to call or text us at (854)895-7378. <br><br>Again, we sincerely apologize and wish you the best!<br><br>Rafirio Daniels<br>Head of Customer Experience <br>Magna Pest Solutions
Jamie Anderson
Ignores "no soliciting" signs in neighborhood. Unprofessional.
Provider response
Jamie,<br><br>Thanks for bringing this to our attention and we sincerely apologize for the inconvenience! We aim to provide potential customers an authentic sales experience, one that also includes respecting no solicit requests. I've reached out to the Market Leader in your area to ensure they are aware so this can be addressed immediately. <br><br>Again, we apologize and wish you a great weekend!<br><br>Rafirio Daniels <br>Head of Customer Experience<br>Magna Pest Solutions
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