Terminix

Great experience with Tittha Phal, Home Inspector. Tittha was thorough, fair, knowledgeable and a pleasure to deal with in a difficult situation. He is an asset to Terminix and his efforts will ensure we remain Terminix customers.

I have called several times about an invoice for a service we didn’t receive and they say they’re going to refund. This time they said it was the local branch denying it after they approved it, that’s why we kept getting the invoice. They said the best way to get in touch with them is by driving there?! Please call me back if you see this!

Terminix has the unique quality of offering excellent service delivered by knowledgeable professionals while upholding a standard of courteousness. In any business, there can be service providers who are extremely nice, but inexperienced, or vice-versa. With Terminix I always get clear and complete answers to my questions and I feel that all the technicians really care about me and my home maintenance. Whether it's pests or account questions, they always know how to help. I highly recommend signing up for the recurring maintenance. They show up 4 X/year (or more if you get any pests in between), treat the perimeter (plus any problem areas indoors if necessary) with non-harmful substances or traps, and you are bug-free, spider-free, moth-free, and rodent free, guaranteed. This all sounds fake because it reads like an ad, but it is 100% reflective of what I think of Terminix. It is money well spent. Very satisfied with Terminix of Warwick!

Tittha Phal was amazing. We had an issue with a Skunk on one of our properties and T was very knowledgeable, honest , and genuinely a very nice person. I would recommend Terminex and Tittha anytime

Tittha Phal provided a thorough inspection of my home and pinpointed early stages of mice infestation and offered solutions to remedy the issue. Very pleasant and punctual , would recommend him to anyone.

Jeff, my technician, always does a professional and outstanding job of taking care of my property and pest control. I absolutely recommend Terminix because of people like Jeff. Five stars!!!

Tittha Phal was excellent for our free home inspection. We had concerns about possible rodent activity and he walked us through our home inspection and answered questions and ultimately put us at ease about limited activity and how to address it. Would recommend, and Thank you!

Tittle Phal and Jacob

Tittha Phal and Jacob were great! Tittha was beyond knowledgeable and well informed and very helpful! Jacob is in training but he was very nice, friendly and very personable. Overall great experience with these gentlemen. Would highly recommend!

They have been horrible so far. Never show up when they say they will.

Paul is always very professional and thorough.

Tittha Phal Explain program very well. Great job

Tittha Phal has been absolutely wonderful to work with. He was very thorough in his inspection. I would gladly work with him again

Tittha Phal was the BEST! I’ve never had a tech come out and explain things in a way I can understand. He couldn’t have been nicer or more professional. I recommend him all day long!

Tittha Phal Great agent , very personable and enjoyable to work with

I really like the Terminix team that services my home. Mice are a problem and we are doing all we can to keep them out!

Charged $500 for pest control over 3 months. Pests still here. Came out 6 seprate times. Sent an "inspector who told me they cant do anything for me" Wont issue a refund. Terrible service. Terrible company.

Worst experience with a company in my entire life. Spent 3000 and all they caught and killed was a bird. Asked for my contract to be cancelled at the end of the year but they continue to charge, not cancel and call daily. There’s never a record of my cancellation request. Criminal.

17 minute wait time when I call? Thatsa ridiculous. However not as ridiculous as the anti cellphone while driving bumper sticker on the vehicles. Watched a driver almost crash into a telephone pole as he was looking at his phone! I'd stay far away from these people.

We contracted Terminix for cockroaches (thank you, Amazon). They came out to spray about 2 1/2 weeks ago, and was supposed to come for a follow-up spray last Fri (10/10) and was a no-show, no-call. I called over the weekend and was advised my appointment was rescheduled to 10/13, where once again no-show, no-call. They're supposed to be here today, and we'll see if anything happens.

If you want good service and people to actually show up at your house the day you schedule, I wouldn't recommend Terminix. I had to call 4 TIMES! AND STILL GOT NO SERVICE!!! They came to my house for 5 minutes to spray my house and DIDN'T even do what I asked them to do!!! There customer service ABSOLUTELY BLOWS!!! I'm about to cancel and go somewhere else!!!

Do not use!!! This company was horrible to work with and upon complaints, have refused all my calls and customer service says they leave all decisions up to the branch. I can’t get through to anyone, and customer service says the branch manager refuses to call and marks my inquiry as closed. I signed a year long contract for extermination due to mice in the attic, upon the first visit, the technician says they dont treat mice in the attic. I was shocked as that’s what I signed the contract for. They said once they do the exclusion, I should see less activity or they’ll come back. I don’t. I ask them to come back out, they say no that the contract is only for 4 visits, which was not explained during the meeting. So I wait 3 months, they come out and say there is nothing further for them to do and I have to pay for extra services if I want the mice gone. Multiple inspections they noted different insulation types, even though it was the same tech doing the inspection. It was all around a terrible experience and the most unprofessional company I’ve ever had to deal with.

Update2: Called Manager Direct line and left message and txt 8/13 of dead mice and wasp nest and no call back so called Customer service to schedule removal of more dead mice 8/14. They said no appts were available and they would send note to local office. Still no call 8/19. So I removed foul smelling dead mice myself. What a ripoff this company is! Update1: I finally got a call from John a Manager 8/8 at the Warwick office to resolve my ongoing issue of not getting service after paying for mice exclusion. He agreed there is a communication problem between their customer service and their local office so gave me a direct line which was a mobile phone. He scheduled a very experienced Tech named Manny as high priority. Manny came today and removed the mice and sealed more visible entry points with steel wool and foam so I am pleased with this service visit and confident follow up will be given. I signed up for an Exclusion Program for mice and have their regular Pest Control. The exclusion program warrants the process of closing off entry points for mice. So I had some follow-up with mice removed but terrible fly problem waiting for this. Now have additional dead mice that was reported and a week later no service even though website showed I had an appointment between 8 and 4 with a no show today! Only to find out the local office should have verified and provided a 2hr window. Well when it says in their portal you have an appt and nobody shows up and you find out the local office didn’t schedule you???????? Terrible service

I would have given zero stars if possible. Don't waste your money with this company. I spent almost $4000 to have the foundation wrapped with aluminum to prevent mice from entering the house. Also had some special caulking around garage placed. Still have mice. Had an appt today between 10-12. Tech never showed. Currently on hold with Terminex. Next call is to the BBB.

Have had a contract for over a year and have paid over $1700. The initial inspection revealed no damage. After one + year of treatment, I noticed damage and called for a second inspection and was told the damage was new because he would have seen it in the first time. I have attempted to contact Terminix to resolve the issue and repair damage for over two months. The only response I received was after I contacted the Better Business Bureau, and I was told they would submit a damage claim. Since that time, my numerous calls and text message for a resolution have been ignored.

I can’t beginning to express how awful our experience with terminex has been. I would highly recommend choosing a different company to help if you have a problem with mice. We reached out to terminex several months ago because we realized we had a mice in our home after discovering a broken basement window. We have young children in the home and one was about to crawl, so we wanted this handled immediately. Terminex came out and set traps and filled in holes they said were most likely where the mice were getting in. That was several months ago and not only have they not caught a SINGLE mouse, but the communication and customer service has been terrible. We’ve reached out several times to customer service trying to get this resolved- they came out once and handed us a few extra traps- but they still haven’t caught a single mouse. We’ve continued to reach out to them to resolve the problem- either by them fulfilling their end of the contract and dealing with the mice problem or through a refund so we can move forward with resolving this problem ourselves. Costumer service refuses to give us contact info for a supervisor or manager. They continue promising to have a supervisor reach out to us, but there has been zero follow through on their end and no one has contacted us. We found out our request for a refund had been denied when we called again to get an update. No one even contacted us to let us know that and we would still be waiting if we hadn’t called back. We are actively seeing mice run around our home in broad day light with adults talking and kids running around and playing; which is disgusting. I’ve literally caught more mice with traps off Amazon than terminex has caught and terminex is doing nothing to resolve the issue. They continues to avoid reaching out to us and aren’t fulfilling their end of the contract. I couldn’t be more disappointed and frustrated.