Provider profile

Bug Zapper Pest Control

4.9 stars from 1,160 customer reviews · 612 SE Jackson St Ste #12, Roseburg, OR 97470

  • 4.9 out of 5 stars
  • 1,160 customer reviews
  • Roseburg, Oregon
  • Open 6 days/week, Early hours
4.9
Rating
1,160
Reviews
Yes
Claimed
Yes
Website

About this provider in Roseburg

Locally operated pest control company in Roseburg specializing in highly effective and pet friendly pest control services since 2012. At Bug Zapper, our satisfaction guaranteed services are built on outstanding customer service and highly trained state certified technicians. Find upfront plans and

Pests handledspidersants
Praised forfriendlypoliteknowledgeable
Methodsbug zapper

Rating breakdown from customer reviews

4.9

1,160 reviews

5
1,124
4
24
3
5
2
2
1
5

Customer reviews for Bug Zapper Pest Control

CR

Chris Roberts

6y ago

Company used to be great to work with. My wife and I both have told countless people to use them because they used to be a great company. Not any more! Service has went downhill, We have asked repeatedly for paper billing or to even see a bill/payment history. Many times when they treated our house the windows had overspray and drips running down them. We have alot of spiders inside and outside the house, even a week after they sprayed. My advise, find a different company that has pride in thei

Provider response

Hi Chris we take a 1 star review very serious seeing how we rarely have received a 1 star review..I have not been able to find an account associate with your name. If it was us or a different company that you had a bad experience with we apologize.. Please give our office a call we will be happy t

VK

Vangie Kuhn

6y ago

The office staff is the most inept people I have ever worked with. We have 2 properties around the corner from each other. 1/3 of the time they miss one property but still want full payment. Their excuses are riddled with holes. Today they called saying I was delinquent with paying. I argued but couldn’t access bank at that time so hastily sent payment on line. Accessed bank account and they had received and cashed payment almost 3 weeks ago. Tried using the Covid virus as an excuse for not cred

Provider response

Dear Ms. Kuhn, we really appreciate your feedback in regards to the customer service you received. We take it very seriously if anyone has less than a 5-star experience with our team. We are working hard to improve each detail of the service experience so we can provide the excellence each customer

UR

Unfortunate Redshirt

4y ago

Their service is great. We noticed a huge difference in the amount of ants and spiders we had. Which is why I'm sad I just had to cancel our subscription. The biggest issue was the billing. My dad, who has limited income to begin with, helped me pay a bill one time. The next bill I paid with their online portal, and unknowingly that payment was charged to my dads bank. Apparently they save the previous payment method, which means that overrides the payment method saved by the subscriber. This wa

Provider response

I am sorry You had an issue with not updating your card on your account for billing .. It is always very important if you want to use a different card to call and update your card number or update it on line just like if you were to update a card on on any other website. Other wise if you make a pa

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Treatment and cost guides before you call

Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.