Arrow Exterminators, Inc.
Verified2341 W Albany St suite e, Broken Arrow, OK 74012
Open 6 days/week, Early hours
About Arrow Exterminators, Inc.
Arrow has served Oklahomans for over 60 years. Our expertise and devotion to excellent customer service make us the perfect choice for your business or residential pest control and pest extermination needs. Arrow cares about supporting its surrounding communities, providing an honest, affordable, and professional service to diagnose and exterminate nearly all forms of pests. We are happy to provide a free consultation or evaluation for your property. At Arrow Exterminators, Inc., we are always, “Aiming to Please.”
Rating Breakdown
4.6
★★★★★199 reviews
Customer Reviews (30)
I've used Arrow for my yard & house for several years. Will has been my service tech for many of it. He has always been courteous & respectful. He also has a great attitude. I would not hesitate to recommend Arrow & specifically Will to my friends.
Response from Arrow Exterminators, Inc.
We love hearing from our satisfied customers. We look forward to continuing to provide excellent service. Thank you for being a valued customer!
I am so glad to use Arrow Exterminators. Dan in particular is so helpful and does such a thorough job. He always makes sure both the inside and outside of my house are protected and also makes sure I have enough traps on hand in addition to the ones that are set out. I would highly recommend Dan and Arrow Exterminators!
Response from Arrow Exterminators, Inc.
Dan, we're so grateful for your positive review! It means a lot to our team.
Response from Arrow Exterminators, Inc.
Ann Marie Simmons, thanks for leaving such a wonderful review. Customer experience and satisfaction are our top priorities.
Always thorough and we have the best results with Arrow. They are on time. Whatever we need they just get it done.
Response from Arrow Exterminators, Inc.
Thank you for supporting us! We're thrilled you had a great experience.
Response from Arrow Exterminators, Inc.
Thank you for supporting Arrow Exterminators, Inc.! We're thrilled you had a great experience.
Very professional! Wonderful service.
Response from Arrow Exterminators, Inc.
Thank you for supporting us! We're thrilled you had a great experience.
Response from Arrow Exterminators, Inc.
Hi Helen DuFriend, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Reno and the whole office staff at Arrow Exterminators were wonderful. Everyone I spoke to was very kind and they were quick with service and scheduled us same day.
Response from Arrow Exterminators, Inc.
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
been using this company for years and tori in the ofc is a awesome!!
Response from Arrow Exterminators, Inc.
treena mcintosh, we're so grateful for your positive review! Itmeans a lot to our team.
Professional company, on-time for appointments and easy to talk to.
Response from Arrow Exterminators, Inc.
Your review makes a difference! Thank you for being a valued Arrow Exterminators, Inc. customer!
We have been clients of Arrow Exterminators since 2002 (my best recollection). In that time period, Daniel Turner has been the only tech that has serviced our homes and he has always been thorough, has explained well the service Arrow provides, has helped us with particular problems, and has always responded to questions and unscheduled in-between-service special requests with a great attitude. Arrow Exterminators is top of my list for extermination service and I hope they continue their excellent work!
Response from Arrow Exterminators, Inc.
We're constantly striving for excellence. Thanks for the positive review!
Very pleased with service and representative doing work. Sean was knowledgeable, considerate, and helpful. I am a frequent customer and will remain so.
Response from Arrow Exterminators, Inc.
Good Morning, Jackie! Thank you for the great review!
Daniel is attentive and patient to my questions. He respects our home. Fun to visit with.
Response from Arrow Exterminators, Inc.
Hi James Stephens, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Response from Arrow Exterminators, Inc.
Your positive review makes our day, Tonya Stephens! We look forward to serving you again soon.
Linda has been a frequent contact for me at Arrow over the past few years. She is always pleasant, informative, helpful, and professional. I appreciate her assistance. I have also worked with Riyah, Will, Phillip, and just lately, James. They are all great representatives for Arrow, helpful, informative, and pleasant. Roger stepped in several times to help tackle a particularly persistent pest in my house which has now been eliminated thanks to all his efforts and exploring solutions. I am pleased with Arrow Exterminating and their corp of representatives.
Response from Arrow Exterminators, Inc.
Your positive review makes our day, K H! We look forward to serving you again soon.
We have been using Arrow Exterminators for over 15 years. Daniel has been our service person for most of those years. They always work around our schedule and do an excellent job taking care of us with exceptional customer service. It is wonderful to be part of the Arrow Exterminator family and know that their loyalty lies with their customers.
Response from Arrow Exterminators, Inc.
Hi Sandi Rineheart, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.
Daniel is always on time, very professional, and enjoy talking with him while he is here! He does A great job and still spider free!
Response from Arrow Exterminators, Inc.
Hi Gina Goins, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.
Daniel is top notch !
Response from Arrow Exterminators, Inc.
Your positive review makes our day! We look forward to serving you again soon.
Robert was extremely pleasant to work with he walked me through the process. I felt extremely comfortable leaving him at my home He was a very nice guy to deal with
Response from Arrow Exterminators, Inc.
Hi Skeeter Lott, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Landon was here today to check our termite traps. Very nice and knowledgeable. Did a excellent job. And informed me of all he did.
Response from Arrow Exterminators, Inc.
Thank you for supporting us! We're thrilled you had a great experience.
Ad says serves Ada but when I called the lady stated that they didn’t serve the Ada area.
Response from Arrow Exterminators, Inc.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your comments are appreciated, and we will take them into consideration as we continue to improve.
Didn't provide insulation up to the r value stated in the work contract and now aren't taking calls from me to try and make this right.
Their driver just cut me off
We have used Arrow’s services for a couple of years. This year we were unhappy with services because we saw ants after our one time spray and when we called to ask them what they could do for us we were told that one time services weren’t guaranteed (even though they cost the equivalent of three quarters worth of services). We were also told that if we didn’t sign up for quarterly services they didn’t want us to call them if we continued to have problems. It would not have been difficult to come and just respray since we already paid but they refused. They didn’t seem to care about years of loyalty or taking care of the issue. Don’t use this company unless you want to sign up for a quarterly subscription.
Would never purchase any product due to attitude of rude guy over operations I spoke with........Before this person I loved everyone there they went out of there way they were so very kind and never laughed at me that's for sure... TOTALLY SHOCKED!!!!!!
Horrible customer service. Had to request to speak to someone else to get my payment taken because first representative was unpleasant. No receipt for services that I paid $150 for. Said I have another appointment in 2 weeks but have no clue when.
Do not use this company! They will tell you they will provide necessary documents for inspection, take your money and then tell you they don’t provide those docs. We used this company for years to protect our house with no issue and then all of a sudden they will take your money with no result!
Response from Arrow Exterminators, Inc.
Hi David, I am sorry to hear that you are unhappy with us. After careful investigation of this complaint, I am sorry we were unable to provide the Oklahoma Department of Agriculture, Food, and Forestry Wood Infestation Report to you. The reason for this is because it is a legal document governed under ODAFF, and there are strict specifications that must be followed in order for us to produce this document. In your case, while we protected your home from termites with our Sentricon system and can provide all documentation for that, your realtor set up your termite inspection with a company other than ours. We cannot produce an ODAFF wood infestation report unless we do the termite inspection. This is an Oklahoma law, not at our discretion and doing so would void our licensing. If you would like for us to conduct the inspection that allows us to provide this report, we would be more than happy to do so. Just let us know if this is something you would prefer to do. Thank you!
Didn't get rid of bedbug . Promised to continue treatment but stopped coming and didn't do final inspection They promised to continue treatments until bedbugs were gone. This did not happen. They refused to return calls after I started complaining. Don't trust this company to get rid of bedbugs. They'll charge $1000+ to treat but stop before riding the home of bugs.
Yesterday I got treated and I haven’t seenany bugs yet, by means im dissatisfied with with them my son PlayStation came up missing , and they tore my house apart, took my beds down , left my closet a mess , my son toys scattered all over the the floors, I took pictures with mess they made , no one should have to walk to they house with a mess looking like a pig style, I feel like I should I should get half of my money.
Response from Arrow Exterminators, Inc.
Ms. Parker, I am very sorry to hear that you feel as though you have had a bad experience with us. Our techs have been instructed to note the conditions before and after and if necessary take photos of anything that could possibly be in question. I will review what we have on our end, but additionally I will need you to provide the photos you have as well so I can properly investigate the situation. Would you mind emailing them to me at ffulps@nomorebugs.com? I will look into this right away and again I apologize for the negative experience and will work to resolve the situation.
This company is not very truthful they came out and did and assessment sprayed on March 19th on a vacant house. During the remodel we had only seen a few bugs (not and infestation) in two week we were still see bug . I was still seen a few more so I called on May 9th I was told NO granantee we have to still come out several times. We can come and do assessment and spary again and it will be additional. I said why did'nt the first assessement say you will need several treatments. They said and it will be another fee. I experience terriable the company not very truthful.
Contact Information
Phone
+1405-766-8935Address
2341 W Albany St suite e, Broken Arrow, OK 74012
Website
arrowexterminatorsok.comHours
Services
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