About this provider in West Chester Township
At ExperiGreen, our custom lawn solutions are crafted specifically for the Cincinnati and Dayton regions. Our local lawn care team are highly knowledgeable on the local environment, including common weeds and pests that can hurt your lawn. With years of experience, we can provide the top-notch lawn care services you…
Rating breakdown from customer reviews
4.7
2,426 reviews
Customer reviews for ExperiGreen & Organic Turf
Wendy Dorn
Michael was very helpful in explaining the services and available discounts. Looking forward to a great looking yard, finally!
Provider response
Wendy, thank you for sharing your rating of our lawn care services at ExperiGreen & Organic Turf. We value your feedback and are committed to ensuring your satisfaction—please don’t hesitate to contact us with any questions or concerns.
Worley Hughler
Tommy did a excellent job
Provider response
Thank you so much, Worley, for sharing your rating with ExperiGreen & Organic Turf We’re happy to have you as a valued customer!
Tom Burroughs
He was careful to avoid damaging the yard during the very wet conditions.
Provider response
Tom, we’re so glad you took a moment to rate your experience with ExperiGreen & Organic Turf. Your feedback helps us keep delivering the best results possible.
Ed O.Waldroff
I was pleased when I saw the tracks in the yard I heard you applying the fertilizer but the application to the yard was proved by the wheel tracks in the yard,
Dan Elliott
Tyler did a great job! Took a couple times to show up for the application, but it’s done!
Ted Cwiok
Matt was a big help, I’m excited to watch my lawn get better with every service! The 10 step program is exactly what my lawn needs after not being treated for a few years. As an added bonus, they offer a military discount and a referral discount for those who qualify!
Martin Schneider
Elvis did a great job in applying the scheduled material. Thanks for being prompt!
Provider response
Martin, thank you for the review of your lawn care services with ExperiGreen Lawn Care! We appreciate your feedback, please do not hesitate to reach out to us if you have any questions or concerns, thank you.
Beat Andres
Will is always doing a great job taking care of our lawn!
Provider response
Beat thank you for the review of your lawn care services with ExperiGreen & Organic Turf. We appreciate your feedback. Please do not hesitate to reach out to us if you have any questions or concerns.
Ed Pennington
Matt was very knowledgeable and experienced, answered all questions easy to work with . Thank you Matt
Provider response
Ed, thank you for sharing your rating of our lawn care services at ExperiGreen & Organic Turf. We value your feedback and are committed to ensuring your satisfaction—please don’t hesitate to contact us with any questions or concerns.
William Barnes
Professional and polite.
Provider response
William, thank you for the rating of your lawn care services with ExperiGreen Lawn CareWe appreciate your feedback, please do not hesitate to reach out to us if you have any questions or concerns, thank you.
rc peck
DO NOT USE THIS COMPANY. They sent their trash to me in the mail
Jenn S
Will's service was excellent today. He took the time to ring our doorbell and waited for someone to answer. He let us know why he was on our property and asked if we had any questions.
Provider response
Thank you so much, Jenn, for sharing your rating with ExperiGreen & Organic Turf We’re happy to have you as a valued customer!
James Combs
Did a great job explained to me what he was doing
Provider response
James, thank you for the review of your lawn care services with ExperiGreen Lawn Care! We appreciate your feedback, please do not hesitate to reach out to us if you have any questions or concerns, thank you.
Edson Curi
Excellent job Damien
Provider response
Hi Edson, we appreciate you taking the time to rate your experience with ExperiGreen & Organic Turf. Your feedback means a lot, and we’re always here to help with any questions or future lawn care needs.
Martin Sutton
Great service.
Provider response
Martin thank you for the rating of your lawn care services with ExperiGreen & Organic Turf. We appreciate your feedback. Please do not hesitate to reach out to us if you have any questions or concerns.
Matt Vangen
Terrible. Absolutely terrible. Company refuses to use walk behind spreaders. Machine flies around yard and doesn’t reach several parts of yard. Yard looks worse since they took over care. Kicking myself for switching companies. Several neighbors have asked, what has happened to your yard? My reply “NEVER use ExperiGreen!!!” If you need photos or proof please feel free to reach out to me.
Provider response
Matt, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you to discuss your concerns further. Thank you.
Rick
Not happy with this company at all. My yard looks terrible. I’ve been a customer of. Columbia Lawn since 1999 and my yard keeps getting worse. I was going to cancel services this year and a guy showed up today and put down a treatment, for what I don’t know. No communication at all from this company. I called and spoke to someone in the office and she assured me things would get better. This is their last chance to prove that to .
Provider response
Rick, thank you for your feedback. We apologize for your frustration. We would like to speak with you so we can resolve your concern, but we are having a difficult time locating your account based on the name used here. Please feel free to contact us at customerservice@experigreen.com, mentioning this review with your contact information. Thank you.<br>
Keith Christen
I am disappointed. I didn't recieve a call telling me they were coming.i redid my whole yard and now have spray killing all my new grass. I was waiting for the call to cancel to next appt. Instead they didn't call and now I have a month of hard work, hand watering, and 1000.00 down the drain. What's more, I call the company the day it happened to no satisfaction what so ever. The receptionist was curtious and passed me on to a manager who did not call me back and showed no interest in the problem they created. I mentioned several times that I felt I should not have to pay for I treatment but that of course was glossed over and supposedly passed on to the next person. Evidently this company feels it is more important to collect payment and let the customer deal with the results of there long term screw up.
Provider response
Keith, thank you for your feedback. We apologize for your frustration. While we do see the representative that you spoke to yesterday did escalate this to management, our management team will sometimes be in and out of the office to assist in the field or have other tasks that may result in a delay in hearing back from them. We can assure you this has been escalated further, and a member of management will be reaching out to you to discuss your concerns further. Please keep an eye out for that call, and feel welcome to let us know if there is anything further that we can assist you with in the meantime. Thank you.<br>
Bishnu Kharel
Experian Green is one of the worse companies to deal with. The technician didn’t stop by for service but they wants the monthly installment. Per the contract they supposed to stop by 7 times a year but they only stop by 3 time and wants the payment in full . I don’t know what they have use when they come to my property for service, it’s get worse . So I highly recommend not to get their service . Review the pictures below for a proof .
Provider response
Bishnu, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you to discuss your concerns further. Thank you.
Katie Key
Many years of Columbia and other. Services were great, but this year my yard is full of crabgrass and looks terrible. Nothing against the guy who came, but 4 Experian Applications with no record of what was applied has been a big disappointment. I am wondering where the 5th visit was. When I call, I get a text message, not acceptable.So, I sent an envelope with today’s driver. Hopefully, I’ll get a response!
Provider response
Katie, thank you for your feedback. We apologize for your frustration. We would like to speak with you so we can resolve your concern, but we are having a difficult time locating your account based on the name used here. Please feel free to contact us at customerservice @experigreen.com mentioning this review with your contact information. Thank you.
Ashley Harris
I gave 1 star because I had too but this company DESERVES 0 stars because this company is absolutely horrible. They did NOT communicate with me! Then did a service that I requested a phone call about because when they initially tried to set it up, I could not afford it and asked the representative to contact me in October to talk about scheduling it. They came out and I thought it was my normal treatment, but ended up sticking me with a $256 bill. Then deducted it right out of my checking account. The manager stated it would not post because she did a refund. Well it posted to my account. 🤬 Then I called back and received the email about the refunds. Too little too late because my bank said it could take 5-7 days to be returned to my account. This is UNACCEPTABLE!!! So I called back to the manager and canceled the rest of my services. I will NEVER use this company again. This company is HORRIBLE. Also, the first customer service rep should not be employed there because she sucks at her job! NO customer skills whatsoever!
Provider response
Ashley, thank you for your feedback. We apologize for your frustration. We would like to speak with you so we can resolve your concern, but we are having a difficult time locating your account based on the name used here. Please feel free to contact us at customerservice@experigreen.com, mentioning this review with your contact information. Thank you.
Sue Rucker
Brian does a great job for what he has to work with my yard is horrible this year who has dandelions and September I do all over the place and a lot more weeds than that. He did say he would talk to his supervisor worst Yard I’ve ever had an 11 years I’ve dealt with this company True Columbia what’s the best I can’t say that anymore
Provider response
Sue, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you to discuss your concerns further. Thank you.<br>
Amy DePew
We had Columbia lawn care for the longest time and the most luxurious yard. Experigreen bought out Columbia and we stayed with them this year. I am so sorry we did and we will NOT be going with them next year. These are current pictures of our yard and experigreen’s response to why our yard looks like this is that we’ve got it too short. I cut the yard myself and the blade is ALWAYS on the highest notch so I know for a fact that it is their service and not anything we’ve done or not done. Also, what’s with their weird green grass that’s sprouting up everywhere? Beware and do NOT use them or they will destroy your yard and charge you $600 to do it.
Provider response
Amy, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you today to discuss your concerns further. Thank you.
L Geiser
The aeration compound they used stained our concrete and porch. I tried to scrub it off, but it didn't work. I wouldn't have even needed the seeding which is extra but their service grew a bumper crop of crab grass. I called Experigreen and they did not seem overly concerned but are supposed to come & pressure wash it. If you pressure wash the wood, it will take paint off, so that will be a repaint.
Provider response
Lisa, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you today to discuss these concerns further with you. Please let us know if you have any further questions, thank you.<br><br>
Heather Huston
Nightmare. Whatever toxic products they use killed huge patches of my once beautiful lawn. Called them, emailed photos to the rep, she said a manager would get in contact with me asap to come out and view the damage. Of course no one called me nor came out. Got scammed big time. Please do not be their next target.
Provider response
Heather, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you to day to discuss these concerns further with you. Please let us know if you have any further questions, thank you.
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